Easterns Automotive Group of Manassas

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9075 Euclid Avenue, Manassas, VA 20110

Sales: (888) 650-4775

Today 11:00am - 5:00pm
(Open Now)
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Mar 30, 2017
Was sent an automated email and they called that their contact. Never bothered to read or respond to the comments I wrote on the CARSGRU form sent to them. Had no idea what I was really interested in. Their story was that they did contact me (the automated response to the carsgru form) and I did not list a phone number. When I sent an email the next day letting them know they did not contact me within 30 minutes as their email said, they told me that the automated reply was their contact.
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Response from Easterns Automotive Group of Manassas:

We are sorry for the miscommunication. If there is anything we can do to better assist you please contact our Customer Care Team.
E-mail: customercare@easterns.com / Phone: (888)-535-8151
Nov 23, 2016
Poor customer service. The financial department was rude until they found out I was ready to spend money. I had an appointment to pick up a car. They waited until the day before (when I called them) to make sure everything was ok with me picking up the car the next day. To inform me the car had been sold. Had I not contacted them I would have drove 2 hours to their location to hear the bad news. Poor communication and customer service.
10 of 10 people found this review helpful.
Is this helpful? Yes | No

Response from Easterns Automotive Group of Manassas:

Zakirah,

We are so sorry to hear this.  While we undrstand your frustration, please understand that we make it our priority to do anything we possibly can to assist all of our customers. We have been in business for over 28 years and have an A+ rating with the BBB. If there is anything we can do to better accommodate you please contact our Customer Care Team.
E-mail: customercare@easterns.com / Phone: (888)-535-8151
Read 1 old review
Jun 28, 2014
They have communication issues. I even complained at the corp level with no response. Over- priced and unprofessional.
Is this review helpful? Yes | No

Response from Easterns Automotive Group of Manassas:

We are so sorry that you did not have a good experience with us. We have been in business for over 28 years and have an A+ rating with the BBB. If there is anything we can do to better accommodate you please contact our Customer Care Team.

E-mail: customercare@easterns.com / Phone: (888)-535-8151

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