Duncan Acura

2032 Peters Creek Rd NW
Roanoke, VA 24017

Sales: (540) 318-1663

Service: (540) 562-0099

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All reviewers have been verified to have contacted this dealer – Learn More
Nov 15, 2017
2017guruOct
They would not call us back when we had questions once we purchased the car.
Is this review helpful? Yes | No
Oct 30, 2017
phatkat43
Yes, the salesman Ray Kirby gave us a very good experience for my daughter's first car. We got the numbers down where she could make very affordable payments and a super warranty deal. We highly recommend Duncan Aura to you, family and friends.
Is this review helpful? Yes | No
Oct 24, 2017
MACS1921
Duncan Automotive has by far been the best car dealership to work with hands down. I've decided I will by cars from no one other than them.
Is this review helpful? Yes | No
Aug 16, 2017
Guru9JBKQ
Good experience. This car was not 4 us but we received excellent service the salesman was very knowledgeable and we will be checking back in with him.
Is this review helpful? Yes | No
Jun 19, 2017
Responded, but would never confirm that the car I wanted was actually in stock. Went to another dealer instead.
Is this review helpful? Yes | No
Feb 24, 2017
Bought a 2011 Cadillac SRX much better vehicle and deal WONDERFUL EXPERIENCE
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 6, 2017
They replied quickly and promptly to my inquiry
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 6, 2016
Jaggerdavis
At first, I overlooked all of the negative reviews on here about this dealer, and went to look at their pre-owned Acura inventory. After specifically telling David, the salesperson, that I wanted a 2010 or 2011 - and nothing newer than a 2012 - they pitched me on a 2013 that was overpriced by thousands of dollars compared to their competition, and then baited me for my information by telling me that they were getting a '2012 in, that is EXACTLY what I'm looking for, in the next couple of days!' Not only did they never get that car in, but continued to text me about the very overpriced 2013, and even offered me their 'most fantastic Black Friday Sale' which consequently was still a thousand dollars more than all of the other dealers' everyday advertised price(s). They even tried to tag the sales manager in before I walked, as if it would help, and when I explained that they were far out of the ballpark, pricewise, compared to everyone else, he winked at me and said 'well, we'll drive it a bit and depreciate it's value for ya'...' Then, Thanksgiving morning, I got a text from the salesperson letting me know that he had 'sold OUR car' and 'thanks for shopping us.' lol. Ok, first of all... I didn't even want a 2013; secondly, I wouldn't have wanted it (even if I were in the market for that specific model) for more money than it is EVERYWHERE ELSE! I guess, as they say... "That's the Duncan Difference!"
14 of 14 people found this review helpful.
Is this helpful? Yes | No
Nov 30, 2016
They responded back to me very quickly. I am however still looking. This just wasnt the one for me.
Is this review helpful? Yes | No
Nov 8, 2016
Duncan exceeded my every expectation. I did purchase the vehicle they listed on CarGurus. I highly recommended them.
2 of 4 people found this review helpful.
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Oct 3, 2016
Went to look at a 03 Tahoe they had for sale. Pictures looked very good, when I got to the dealer the Tahoe had several interior parts that were broken and glued back together. During test drive it had a terrible vibration while braking, ad said it had 5.3 liter V8 and it only had 4.7 liter. When we arrived back at dealership, I was doing a closer inspection of engine bay and it looked as if the engine and other various parts of it were painted with a clear coat. I told the salesman that I would like to talk about price, and he stated that "I absolutely can't drop the price, my boss told me if I do I can go home with you so what's for dinner?" Salesman was very rude, seemed he didn't have time for me if I wasn't buying one of their $50,000 Audi's. I absolutely do not recommend this place.
13 of 13 people found this review helpful.
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Jun 9, 2016
Very set in their ways, pay the price or leave was the attitude. Good luck with that approach. Very disappointed.
13 of 13 people found this review helpful.
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May 28, 2016
Vehicle was 7155 offered 7300 since I was coming from Ga was told 7900 was lowest now listed under seven thousand. Wow
12 of 12 people found this review helpful.
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Apr 22, 2016
Excellent response time pictures look good on a website nice selection that children at this time to go any further but appreciate the response thank you very much
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 8, 2016
Awesome find in this little 1999 Mazda B2500, so special kudos to Duncan for their attention to value & worth. Major thanks and praise to Craig, my dealer rep. Couldn't have been more helpful. A truly sincere and honest sales person.
2 of 3 people found this review helpful.
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Mar 2, 2016
Corybud
They are not a Corvette dealer and I found the website focused on their Acuras.
1 of 1 people found this review helpful.
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Feb 26, 2016
Didn't make purchase. Sales rep did respond to my email.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 22, 2016
Quick response and very helpful
Is this review helpful? Yes | No
Jan 8, 2016
I loved this dealership! They were not pushy, and were so accommodating. I bought a car, and I am so happy with my choice.
1 of 1 people found this review helpful.
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Read 12 old reviews
Dec 5, 2015
They were slow to respond to emails and responses to my questions were vague.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 7, 2015
gweb63
Took 3 weeks of asking a question before they answered the question. I then asked about purchasing the car, they said they would get back to me with the info and I never hear from them again, so I decided not to bother trying to buy from a dealer who has that I dont care about the customer attitude..
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Sep 23, 2015
The dealership responded slowly, with a form letter where they FORGOT to insert my name. So the letter was addressed to "dear (customer first name here)" Also over the weekend where they didn't respond to me, the car apparently sold, so I missed out on the deal. I would describe that as an all around terrible experience.
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Mar 31, 2015
Responded but they never followed thru and they are 3 hrs away from me, to far away for them not to communicate.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Duncan Acura:

We apologize for any delay in our response to your inquiry. Our normal procedure is to answer all email communications in 30 minutes or less. If we failed to do so, I am truly sorry. Please let us know if we can be of any assistance with your vehicle needs. Please be sure to check your SPAM folder depending on your email provider. Sometimes our emails will be routed to that folder by your provider.
Mar 12, 2015
Dealer was responsive and easy to work with
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 20, 2015
Received an initial contact, so I responded with my intentto purchase if I liked the vehicle. Never heard anything back, no response to my e-mail, not any follow up.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 18, 2015
Excellant
Is this review helpful? Yes | No
Feb 12, 2015
Topshelf dealership:products&people.
Is this review helpful? Yes | No
Oct 20, 2014
I would have purchased this car, but I was too late. Some one bought it before I even had a chance to see it. If you snooze you lose!!!!!! I'll continue my search.
Is this review helpful? Yes | No
Oct 7, 2014
I went to look at the Lincoln MKX.I was on the lot for approximately10 minutes before any approached me. The gentleman came out asked if he could help me, I relayed the above and he left to go get the key and never returned. I entered the building and paced for approximately five minutes before he appeared, no one else offered to help me. When I saw him I asked "do you want to sell the vehicle?" He stated "I can't find the key, let me look in one more place." He never offered to take my information. I went back outside and stayed another 10 minutes, he didn't come back so I left. I returned three days later and parked my car in front of the MKX and waited again, this time no one approached me so I went inside, passing by two men who were sitting idly by in their offices talking to each other across the way, neither of them approached. A very skittish young man sauntered over to me as if he were scared and asked if he could help me. I asked if they had located the keys to the MKX? He said he would look. I went outside and waited for approximately 10 minutes before he came out to tell me that he could not find it and would then check upstairs. I relayed my first attempt to look at the vehicle at which time he apologized and I thanked him for at least coming to tell me. He then went back inside to check upstairs and returned to tell me that he could not locate it and would have to order one. He asked for my information and I gave him my name and number hesitantly but have no intention of ever purchasing anything from them. BTW, they never responded to my email inquiry either.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jun 20, 2014
I did not get a response from my internet inquiry, so I drove 2 hours to see the car. I found it to be an average model with a highly inflated price, the payment the quoted me was astronomical for someone with an 843 credit score ! I bought a car elsewhere. Overpriced cars, Arrogant Sales attitude.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Dec 13, 2013
changed plans (looking for different vehicle due to GVWR limitations)
Is this review helpful? Yes | No

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