Don Miller Subaru West

Is this your dealership? Sign up for a dealer account

5822 Odana Road
Madison, WI 53719

Sales: (888) 741-0449

Service: (888) 641-2054

Today 9:00am - 8:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jul 8, 2015
Overall, we had a great experience with the Don Miller West team. My wife and I live in a small town in rural WI about 90 miles from Madison. We had been looking for used Subaru Outbacks with limited success finding a basic level Outback. I noticed an online ad for a new 2015 Outback 2.5i, the kind we wanted with minimal bells and whistles. I sent a message expressing interest in the car and got an very quick reply from Eric Orvold (Don Miller's internet specialist), that even included a price quote on a new vehicle, which was a very good deal. The next day we went to the dealership to see the car and met Hans Stuiber. a sales representative at the dealership. He, like Eric, was great to work with. He "got" us and did not push us to get a car or features we did not want. We were fortunate as the car we wanted had just been delivered...it wasn't even "prepped" to test drive (the hub caps were still in plastic in the back area!). We said we were interested but had to return to our home that night. But we told him we wanted to actually test drive the car before making a decision to buy it. He said he would arrange to get it prepped before our return the next day. I called to make sure the car had not sold before we headed back to Madison and was told by Eric that it would be ready for us when we arrived. Hans met us as we drove up in our 22 year old Subaru Legacy wagon. We took a test drive in the new Outback and the car was a delight. When we sat down to negotiate, even that went smoothly. The price we got via the internet was extremely good. We even got a fair offer on our old Legacy as a trade in. We also decided to finance through the dealership as Subaru had a great rate for their loans, and that went as smoothly, as well. While we were working on the financing paper work with John McCaskill (who did a great job explaining all the details and options), Hans was working to make sure the car would be detailed and would have the options we selected put on the car immediately so we could take it that day to save us another trip to Madison. Once we were done with the paperwork, Hans did a great job of orienting us to the car. Over the course of the two days, he patiently answered an extensive set of questions from us and was extremely knowledgeable about the details of the car. We left very impressed with the Don Miller team and with our new Outback. They never tired to pressure us and were very willing to listen to what we wanted in a car and got the car ready for us as quickly as possible, since we lived so far away. In the end, we got a new Subaru for less than some of the used ones we were looking at. I teach business ethics as a small college in Wisconsin and I could use the people at Don Miller West as an example of what to do right in working with customers.
Is this review helpful? Yes | No
Jul 31, 2014
Salesman was low/no pressure and patient throughout the process. Very good experience.
Is this review helpful? Yes | No
Jul 7, 2014
They were very friendly and knowledgable. Treated us very well.
Is this review helpful? Yes | No
Feb 17, 2014
After checking the information again Friday morning, we made a special trip there Friday am to take a serious look at a Matrix that had been delivered either the day before or Wednesday. It'd be nice to have current information posted. The people that greeted us were friendly. We were just disappointed to have wasted the trip. We ended up finding a good deal on a Kia Forte. So, we're finished with car shopping for awhile.
Is this review helpful? Yes | No
Feb 8, 2014
good
Is this review helpful? Yes | No

Other Nearby Dealers

Zimbrick Honda - 334 listings

1601 W Beltline Hwy Madison, WI 53713

3 reviews
Zimbrick European - 278 listings

2300 Rimrock Rd Madison, WI 53713

4 reviews
Metro Ford of Madison - 275 listings

5422 Wayne Ter Madison, WI 53718

5 reviews
Zimbrick Acura VW of Middleton - 250 listings

7505 Century Ave Middleton, WI 53562

3 reviews
Bergstrom Cadillac of Madison - 148 listings

1200 Applegate Rd Madison, WI 53713

4 reviews
Goben Cars West - 101 listings

3415 Parmenter St. Middleton, WI 53562

1 review
East Madison Toyota - 77 listings

3501 Lancaster Drive Madison, WI 53718

1 review
FIAT of Madison

5739 Tokay Blvd Madison, WI 53719

1 review
Zimbrick Volkswagen of Middleton

7505 Century Ave Middleton, WI 53562

1 review
Middleton Ford

7520 Century Ave Middleton, WI 53562

1 review
Zimbrick Audi

2300 Rimrock Rd Madison, WI 53713

2 reviews
Don Miller Subaru East

5339 Wayne Terrace Madison, WI 53718

1 review
Eli's Automotive

1005 N Page St Stoughton, WI 53589

1 review
Janesville Nissan Kia Subaru - 1 listing

2627 Morse St Janesville, WI 53545

2 reviews
Janesville Subaru - 93 listings

3519 Ryan Rd Janesville, WI 53545

Popular Used Cars

Used Ford F-150
2,128 Great Deals out of 195,104 listings starting at $290
Used Ford F-250 Super Duty
318 Great Deals out of 44,654 listings starting at $1,450
Used Chevrolet Silverado 1500
1,855 Great Deals out of 180,901 listings starting at $1,595
Used Chevrolet Silverado 2500HD
291 Great Deals out of 28,041 listings starting at $2,875
Used Ram 1500
964 Great Deals out of 111,643 listings starting at $5,386
Used Ram 2500
127 Great Deals out of 28,962 listings starting at $7,490
Used Toyota Camry
1,166 Great Deals out of 84,337 listings starting at $750
Used Toyota Corolla
963 Great Deals out of 68,809 listings starting at $1,999
Used Honda Civic
851 Great Deals out of 85,196 listings starting at $500
Used Honda CR-V
986 Great Deals out of 56,898 listings starting at $1,001
Used Toyota RAV4
890 Great Deals out of 63,376 listings starting at $1,990
Used Honda Accord
1,010 Great Deals out of 69,393 listings starting at $1,000
Used Nissan Rogue
533 Great Deals out of 65,713 listings starting at $1,900
Used Nissan Altima
1,259 Great Deals out of 75,577 listings starting at $1,695
Used Ford Escape
1,349 Great Deals out of 84,117 listings starting at $995