Don Miller Subaru West

Is this your dealership? Sign up for a dealer account

5822 Odana Road
Madison, WI 53719

Sales: (888) 741-0449

Service: (888) 641-2054

Today 9:00 AM - 6:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jul 8, 2015
Overall, we had a great experience with the Don Miller West team. My wife and I live in a small town in rural WI about 90 miles from Madison. We had been looking for used Subaru Outbacks with limited success finding a basic level Outback. I noticed an online ad for a new 2015 Outback 2.5i, the kind we wanted with minimal bells and whistles. I sent a message expressing interest in the car and got an very quick reply from Eric Orvold (Don Miller's internet specialist), that even included a price quote on a new vehicle, which was a very good deal. The next day we went to the dealership to see the car and met Hans Stuiber. a sales representative at the dealership. He, like Eric, was great to work with. He "got" us and did not push us to get a car or features we did not want. We were fortunate as the car we wanted had just been delivered...it wasn't even "prepped" to test drive (the hub caps were still in plastic in the back area!). We said we were interested but had to return to our home that night. But we told him we wanted to actually test drive the car before making a decision to buy it. He said he would arrange to get it prepped before our return the next day. I called to make sure the car had not sold before we headed back to Madison and was told by Eric that it would be ready for us when we arrived. Hans met us as we drove up in our 22 year old Subaru Legacy wagon. We took a test drive in the new Outback and the car was a delight. When we sat down to negotiate, even that went smoothly. The price we got via the internet was extremely good. We even got a fair offer on our old Legacy as a trade in. We also decided to finance through the dealership as Subaru had a great rate for their loans, and that went as smoothly, as well. While we were working on the financing paper work with John McCaskill (who did a great job explaining all the details and options), Hans was working to make sure the car would be detailed and would have the options we selected put on the car immediately so we could take it that day to save us another trip to Madison. Once we were done with the paperwork, Hans did a great job of orienting us to the car. Over the course of the two days, he patiently answered an extensive set of questions from us and was extremely knowledgeable about the details of the car. We left very impressed with the Don Miller team and with our new Outback. They never tired to pressure us and were very willing to listen to what we wanted in a car and got the car ready for us as quickly as possible, since we lived so far away. In the end, we got a new Subaru for less than some of the used ones we were looking at. I teach business ethics as a small college in Wisconsin and I could use the people at Don Miller West as an example of what to do right in working with customers.
Is this review helpful? Yes | No
Jul 31, 2014
Salesman was low/no pressure and patient throughout the process. Very good experience.
Is this review helpful? Yes | No
Jul 7, 2014
They were very friendly and knowledgable. Treated us very well.
Is this review helpful? Yes | No
Feb 17, 2014
After checking the information again Friday morning, we made a special trip there Friday am to take a serious look at a Matrix that had been delivered either the day before or Wednesday. It'd be nice to have current information posted. The people that greeted us were friendly. We were just disappointed to have wasted the trip. We ended up finding a good deal on a Kia Forte. So, we're finished with car shopping for awhile.
Is this review helpful? Yes | No
Feb 8, 2014
good
Is this review helpful? Yes | No

Other Nearby Dealers

Zimbrick Honda - 504 listings
1601 W Beltline Hwy Madison, WI 53713
7 reviews
Zimbrick Acura VW of Middleton - 254 listings
7525 Century Ave Middleton, WI 53562
7 reviews
Middleton Ford - 242 listings
7520 Century Ave Middleton, WI 53562
3 reviews
Zimbrick Chevrolet - 240 listings
1877 W Main St Sun Prairie, WI 53590
4 reviews
Bergstrom Cadillac of Madison - 156 listings
1200 Applegate Rd Madison, WI 53713
4 reviews
Zimbrick Volkswagen of Madison - 122 listings
1430 N Stoughton Rd Madison, WI 53714
4 reviews
Goben Cars West - 108 listings
3415 Parmenter St. Middleton, WI 53562
2 reviews
Courtesy Ford of Sauk City - 96 listings
837 Phillips Blvd Sauk City, WI 53583
2 reviews
Zimbrick Infiniti - 84 listings
1601 W Beltline Hwy Madison, WI 53713
2 reviews
Viking Motorcars - 34 listings
817 W Main St Stoughton, WI 53589
5 reviews
Mroczek Motors - 3 listings
117 Columbus St Sun Prairie, WI 53590
1 review
Rosen Nissan of Madison
2510 W Beltine Hwy Madison, WI 53713
1 review
Zimbrick Volkswagen of Middleton
7505 Century Ave Middleton, WI 53562
1 review
Integrity Auto Sales
246 W Main St Sun Prairie, WI 53590
1 review
Janesville Subaru
3519 Ryan Rd Janesville, WI 53545
3 reviews

Popular Used Cars

Used Ford F-150
2,999 Great Deals out of 230,608 listings starting at $1,300
Used Ford F-250 Super Duty
438 Great Deals out of 47,656 listings starting at $1,700
Used Chevrolet Silverado 1500
2,670 Great Deals out of 157,769 listings starting at $1,850
Used Chevrolet Silverado 2500HD
421 Great Deals out of 31,726 listings starting at $2,500
Used Ram 1500
1,202 Great Deals out of 118,953 listings starting at $3,950
Used Ram 2500
209 Great Deals out of 32,055 listings starting at $6,995
Used Toyota RAV4
637 Great Deals out of 61,840 listings starting at $1,995
Used Nissan Rogue
782 Great Deals out of 74,430 listings starting at $1,999
Used Toyota Camry
1,093 Great Deals out of 76,390 listings starting at $1,100
Used Honda CR-V
701 Great Deals out of 63,217 listings starting at $1,495
Used Honda Civic
601 Great Deals out of 52,168 listings starting at $999
Used Toyota Corolla
930 Great Deals out of 70,173 listings starting at $1,479
Used Honda Accord
796 Great Deals out of 88,931 listings starting at $1,444
Used Ford Escape
1,161 Great Deals out of 107,336 listings starting at $995
Used Chevrolet Equinox
1,015 Great Deals out of 78,199 listings starting at $2,222