Don Franklin Chrysler

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1147 US-27 S
Somerset, KY 42501

Sales: (877) 832-8545

Service: (888) 695-2081

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2017 Chevrolet Silverado 1500 LT Crew Cab 4WD Used Cars in Somerset, KY 42501

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All reviewers have been verified to have contacted this dealer – Learn More
Oct 13, 2017
Guru9F3Q5
Responded promptly to my inquuiry
Is this review helpful? Yes | No
Jul 19, 2017
Good.
Is this review helpful? Yes | No
Jul 18, 2017
Was not happy with the service, salesman at all Once I told him my 3k budget, you might as well told him I was contagious, he didn't want anything to do with me.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jun 15, 2017
Fast response
Is this review helpful? Yes | No
Apr 25, 2017
They email me before I had time to look the car over. Very pleased with them. Even if didn't buy that car, I will look to them if I ever buy again.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 15, 2017
This is kind of a gray area. This truck was located at the smaller dealership where I was met with one of the unfriendliess salesman I ever met. He just didn't act like he wanted to mess with me. He said he would call me with the value of my trade; I never heard from him. If this was actually the bigger lot, my experience would have been better.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 12, 2017
GuruY4QP
Very good
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 13, 2017
BigE63
Quick to respond,quick to send additional pics requested,didn't make it to dealership due to distance an low value given for trade in.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 27, 2017
Fast, good salesman, came down on price.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 22, 2017
scooter_81
Answered all my questions
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 29, 2017
janines
So far, so good.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 25, 2017
Premio_2028
I was immediately emailed and have received daily contacts.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 15, 2017
Great
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 21, 2016
It was a waste of my time. The vehicle was not at the location. We waited over an hour for it to be delivered. It was not as was represented to be. It was filthy inside and out. It had numerous mechanical problems.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Oct 29, 2016
Purchased this 370z and the dealer did a great job
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 27, 2016
The only reason I am giving this dealership 4 stars and not 5 is that I was never told about the engine light being on in the car. Was a easy fix but driving over 200 miles I wish I was told that upfront. Other then that great people they stayed after and worked with us time wise. Great car.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Aug 19, 2016
Very helpful and and got back with me within same day.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 10, 2016
Once they found out it was my first vehicle they didn't even bother to email me back.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Don Franklin Chrysler:

Terry, The vehicle you had inquired upon had already been sold and you were told this via email. To say we wouldn't want to work with you just is not an accurate assessment because we work with first time buyers all the time and that aspect would not deter us in the least!  
Aug 5, 2016
A representative responded quickly and was very helpful.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 17, 2016
Was very informative and called whenever a new vehicle came in
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 14, 2016
I was contacted quickly and dealer employees were friendly... I just happened to find a better deal elsewhere. . But they had excellent customer service .
Is this review helpful? Yes | No
Jul 4, 2016
Contacted right away, fast reply
Is this review helpful? Yes | No
Jul 1, 2016
This dealership has been incredibly helpful in my search for a vehicle! Melissa has stayed in constant contact with me, answering any and every question I have. I live over two hours from the dealership, so she went out of her way to check things out for me before I made the trip. Even though I didn't purchase the Tahoe, I would highly recommend the customer service at Don Marshall Chrysler Dodge Jeep Nissan!
2 of 2 people found this review helpful.
Is this helpful? Yes | No
May 20, 2016
Quick response
Is this review helpful? Yes | No
May 7, 2016
Very easy and straight forward to deal with.
Is this review helpful? Yes | No
May 3, 2016
great
Is this review helpful? Yes | No
Apr 18, 2016
Dealer charges $499 for doc fees. Didn't buy car because of that. Bought one locally for no doc fees.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Mar 23, 2016
Dealer contacted me but quit communicating once they found out I was an out of state buyer.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 10, 2016
Nice friendly
Is this review helpful? Yes | No
Mar 2, 2016
Vlsewell
Didn't respond the first time but did the second.
Is this review helpful? Yes | No
Feb 28, 2016
powermac1234
Purchased a different vehicle from dealer. Very accommodating and helpful. Car purchase went very smooth. Great dealer
Is this review helpful? Yes | No
Feb 14, 2016
Contacted me right away...
Is this review helpful? Yes | No
Feb 1, 2016
used low price to draw customer-- sales staff was good
Is this review helpful? Yes | No
Jan 15, 2016
Friendly and attentive.
Is this review helpful? Yes | No
Jan 14, 2016
The Best just a little bit away.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 11, 2016
very good. responded and called. told them i bought other
Is this review helpful? Yes | No
Jan 2, 2016
Vehicle sold the day of contact but they responded quickly and professionally.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 23, 2015
There service was good, they could have done a better job of installation on the missing mud flap
Is this review helpful? Yes | No
Dec 20, 2015
Great experience!
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Dec 18, 2015
Great
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 18, 2015
Great people
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 17, 2015
They have been going all out to find me the car I want! Very impressed with them.
1 of 1 people found this review helpful.
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Read 25 old reviews
Nov 11, 2015
excellent well pleased
1 of 1 people found this review helpful.
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Nov 2, 2015
quick replies and communication
Is this review helpful? Yes | No
Oct 28, 2015
Courteous and informative good experience
Is this review helpful? Yes | No
Oct 16, 2015
An excellent experience!
Is this review helpful? Yes | No
Sep 29, 2015
The vehicle I inquired about was already sold, but they emailed me promptly.
Is this review helpful? Yes | No
Aug 22, 2015
Very informal and professional in allowing the customer to feel comfortable in deciding what ia available for them.
Is this review helpful? Yes | No
Aug 17, 2015
When I contacted them on this vehicle, the GM decides that it isn't safe to sell to the public, and it wasn't for sale.it had everything I was looking for.
Is this review helpful? Yes | No

Response from Don Franklin Chrysler:

I'm sorry for your inconvenience, but it is company policy not to sell vehicles we do not deem safe to our customers.
Apr 7, 2015
Good customer relations
Is this review helpful? Yes | No
Apr 4, 2015
Nice staff.
Is this review helpful? Yes | No
Apr 3, 2015
It's been only by email - Great ! !
Is this review helpful? Yes | No
Feb 28, 2015
Outstanding. Great experience, fast efficient and very customer centered.
Is this review helpful? Yes | No

Response from Don Franklin Chrysler:

Thanks for the kind words! We appreciate your business!
Dec 3, 2014
nice people and good sevice
Is this review helpful? Yes | No

Response from Don Franklin Chrysler:

Thanks for the kind words! We appreciate your business!
Dec 1, 2014
Helpful.
Is this review helpful? Yes | No

Response from Don Franklin Chrysler:

Thanks for the kind words! We appreciate your business!
Nov 23, 2014
Backlashin76
They were great! Keisha worked with me and I was able to get my car. Very friendly and I have told everyone that has seen the car were I got it and they should make the trip from Lexington to come see them if they were in the maker for a new or used car. Can't say enough. Thanks a bunch! Great!
Is this review helpful? Yes | No

Response from Don Franklin Chrysler:

Thanks for the kind words! We appreciate your business!
Nov 20, 2014
He always email me back and told if I need more help just to let him know
Is this review helpful? Yes | No
Nov 19, 2014
They did a wonderful job and were very nice! They helped me the best they could to make sure I didn't leave empty handed! You guys are great!!
Is this review helpful? Yes | No
Sep 19, 2014
Good overall I still need a jack and handle for the truck.
Is this review helpful? Yes | No
Aug 14, 2014
Great customer service
Is this review helpful? Yes | No
Mar 7, 2014
good dealership
Is this review helpful? Yes | No
Jul 6, 2013
I emailed them they got back to me within 5 min. They did not have the car I was looking for. They ask what I wanted. I gave them my info and they called me back with more cars. Nice people.
Is this review helpful? Yes | No
Jan 4, 2013
Very good--responded quickly after my inquiry--but car was sold already
Is this review helpful? Yes | No
Oct 5, 2012
I never had a car deal go so well. Those people have what it takes to be a great dealership
Is this review helpful? Yes | No
Aug 7, 2012
great people!
Is this review helpful? Yes | No
Jul 18, 2012
The salesmen are very friendly and not pushy like in many car lots.
Is this review helpful? Yes | No
Apr 24, 2012
Car salesman, Stewart, lied to me about a car and did not give me full carfax and information on it.
Is this review helpful? Yes | No

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