Doan Dodge Chrysler Jeep Ram

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4477 W Ridge Rd
Rochester, NY 14626

Sales: (877) 616-6315

Service: (888) 654-3987

Today 9:00 AM - 6:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 20, 2017
Awesome experience!
Is this review helpful? Yes | No

Response from Doan Dodge Chrysler Jeep Ram:

Glad to read that, thank you Michael!
Dec 19, 2017
DJ1411
Beware-I had inquired on this vehicle when the price was 21, 900$ I asked to send more information and pictures. Never heard back from them. This morning the vehicle price increased by 10k$ Apparently a typo was made in the price listing as I had to call them back after emailing the GM and no response-ya right bait & lure. Good luck to you DOAN on selling this one. Bad practice, and no integrity, dishonest dealer.
Is this review helpful? Yes | No

Response from Doan Dodge Chrysler Jeep Ram:

We certainly regret that you feel mislead. We make every attempt to provide accurate pricing but with a changing inventory of 1000+ vehicles sometimes mistakes are made. I understand that you spoke with the GM today, who also admitted to and apologized for the error.
Nov 1, 2017
I inquired about the van as soon as I saw it on CarGurus; it took several days for the van to be placed on the sales lot, but that was no problem. The sales person was very friendly and forthcoming and easy to talk to. In the end, I found a different van that suited my needs even better, so I did not buy the van at Doan Dodge Chrysler Jeep. All in all, dealing with the sales person at Doan was a pleasant experience and they kept me well informed about the van's availability, price, etc. They did a great job!
1 of 1 people found this review helpful.
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Response from Doan Dodge Chrysler Jeep Ram:

Excellent! Thank you for choosing Doan DCJR, happy driving!
Oct 31, 2017
Ciller1515
When I went to test drive the car, there were very obvious issues. The brakes were terrible and made a crunchy noise. The rotors and the calipers were both rusted. The tires were also practically bald. Finally, the sway bar had obvious issues, as I had to turn the wheel way more than I should have to take the slightest turn. They were kind enough to do an inspection to fix any issues they found, including the ones I brought up. Then, two days later, I got a call saying there was nothing wrong at all. The brakes had already been replaced and there was nothing wrong with the steering. They ignored the other things I had brought up completely. So, decided right then and there to not go with that car and go elsewhere. I ended up finding a much better car in great condition a lot closer to home.
1 of 1 people found this review helpful.
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Response from Doan Dodge Chrysler Jeep Ram:

We regret not being able to make a deal that you felt comfortable with. Glad to hear you found something closer that met your needs. Thank you for your feedback.
Aug 30, 2017
Everyone was kind, polite and was treated excellent!
Is this review helpful? Yes | No

Response from Doan Dodge Chrysler Jeep Ram:

Glad to hear it, thank you so much, Michelle!
Aug 23, 2017
I was "wowed" by the car and my salesman was fabulous! I wound up buying the car after a quick test drive and I am very happy with my purchase and extremely pleased with my experience there. I will recommend this dealership to my family and friends and I will most certainly do business with them again! I highly recommend this dealership!
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Response from Doan Dodge Chrysler Jeep Ram:

Thank you so much, Suzanne! We're delighted to hear about your positive experience with us! Thank you for choosing Doan DCJR.
Oct 8, 2016
I did not get the Caliber that I wanted but Doan was very good in working with me and got me into a newer low mileage car that I felt safe in and worked hard to make sure I didn't go over my budget. I would gladly work with them again. Never felt pressured into getting a car that I didn't want because that's not how they operate. Everyone was great to me and worked together as a team. I really liked that. Great job Doan Dodge Chrysler Jeep Ram dealership. You guys and gals were awesome!
3 of 3 people found this review helpful.
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Sep 7, 2016
Responded to my request quickly. Went to see the vehicle I was interested in and the gentleman was more than accommodating.
1 of 1 people found this review helpful.
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Feb 17, 2016
pmelcher
Super easy to work with, sales folks were easy going.
1 of 1 people found this review helpful.
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Jan 21, 2016
Always got back to you with answers you wanted. A++
2 of 2 people found this review helpful.
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Read 9 old reviews
Nov 18, 2015
waste of time too ,many people hanging out at the door making customers feel creepy...
2 of 3 people found this review helpful.
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Response from Doan Dodge Chrysler Jeep Ram:

Hi John, we do our best to assure all of our customers receive prompt attention when on our dealership property. We have a rather large property and if our staff is at their desks they will not be able to see when a guest needs help. Please call us 585-617-1864 so we can schedule a personal visit for you.
Jan 9, 2015
Didn't buy the truck but dealer stayed in touch.
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Oct 21, 2014
Priced too high
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Jun 20, 2014
The vehicle that I was interested in had been sold. As far as assistance by the sales assistants goes was very professional and courteous to our needs. They were very busy and moving about in a large work area, but when they stopped to assist someone you wouldn't know that they had just hustled a good distance to get to them. Thank you!
Is this review helpful? Yes | No
Jun 5, 2014
I have never had a worse experience at any dealership in 36 years of experience. I went to Doan Dodge to view this 2006 Cadillac STS. When I arived, I saw at least 4 sales reps standing outside the front doors of the dealiership. I viewed the car opened all the doors, trunk, hood and inspected the body and brakes. The car facts sheet had a service sheet stapled to it. It stated that all 4 roters had been replaced and new shoes. The shoes were new, but the roters were all rusted like the car had been sitting for quite some time. The spare tire was flat and sitting loose in the trunk. The body showed signs of dimpling and touch up paint. Also, a rear quarter panel looked like a first year student had repaired it. The wheel rims were damaged by what appeares to be hitting a curb and the gas flap is bent. After about 45 minutes I started to honk the cars horn. Still none of the sales reps came over to see if I had any questions or needed help. I got back in my car, drove over to the reps at the front door. I asked if there were any other Cadillacs on the lot. There responce was, "I don't know, why don't you have a look around."
1 of 1 people found this review helpful.
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Aug 3, 2013
Great experience. Good people doing a great job.
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Jul 9, 2013
great response,very prompt
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Sep 12, 2011
I was originally interested in Sebring hardtop conv, but car was stolen from their lot. Seems they never got another one. Later, I became interested in Crossfire SRT conv. They "said" they were looking around, but to date, they never found one. ARE there any SRT convertibles out there???
Is this review helpful? Yes | No
Mar 22, 2011
They continued to email me and introduce themselves, but took forever to answer a simple question as to whether the actual vehicle for sale was indeed a 1.8sl model. I stopped my correspondence with them and am focusing elsewhere.
Is this review helpful? Yes | No

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