Direct Auto Mall

154 Waverly St, Framingham, MA 01702
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Sales: (844) 390-8539

Service: (877) 303-5643

Today 9:00am - 7:00pm
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Featured Listings
https://static.cargurus.com/images/forsale/2016/12/25/09/53/2015_ford_explorer-pic-4313730904585895628-152x114.jpeg

2015 Ford Explorer XLT 4WD Used Cars in Framingham, MA 01702

Great Deal
$4,986 BELOW
Instant Market Value of $30,536

Price: $25,550

Mileage: 14,292

Location: Framingham, MA 01702

Average time on market: 41 days Certified Pre-Owned: No Transmission: Automatic Color: Brown Description: Used 2015 Ford Explorer XLT 4WD for sale - $25,550, 14,292 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/02/03/10/10/2014_acura_tsx-pic-5061525217387714050-152x114.jpeg

2014 Acura TSX Special Edition Used Cars in Framingham, MA 01702

Great Deal
$2,583 BELOW
Instant Market Value of $20,083

Price: $17,500

Mileage: 23,637

Location: Framingham, MA 01702

Average time on market: 15 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Description: Used 2014 Acura TSX Special Edition for sale - $17,500, 23,637 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/02/08/23/01/2011_mini_countryman-pic-8966803375027260637-152x114.jpeg

2011 MINI Countryman Base Used Cars in Framingham, MA 01702

Great Deal
$2,905 BELOW
Instant Market Value of $11,905

Price: $9,000

Mileage: 69,815

Location: Framingham, MA 01702

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Blue Description: Used 2011 MINI Countryman Base for sale - $9,000, 69,815 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/02/21/14/24/2016_gmc_acadia-pic-1219008919531567016-152x114.jpeg

2016 GMC Acadia SLT Used Cars in Framingham, MA 01702

Great Deal
$4,833 BELOW
Instant Market Value of $32,128

Price: $27,295

Mileage: 16,655

Location: Framingham, MA 01702

Average time on market: 38 days Certified Pre-Owned: No Transmission: Automatic Color: Ebony Twilight Metallic Description: Used 2016 GMC Acadia SLT for sale - $27,295, 16,655 miles with Bluetooth, Leather Seats, Acoustical Package, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/01/10/09/08/2015_ford_f-150-pic-4497943511640616407-152x114.jpeg

2015 Ford F-150 XLT SuperCrew 4WD Used Cars in Framingham, MA 01702

Great Deal
$5,287 BELOW
Instant Market Value of $33,037

Price: $27,750

Mileage: 25,581

Location: Framingham, MA 01702

Average time on market: 39 days Certified Pre-Owned: No Transmission: Automatic Description: Used 2015 Ford F-150 XLT SuperCrew 4WD for sale - $27,750, 25,581 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/02/11/08/33/2014_audi_s5-pic-2529528728536110341-152x114.jpeg

2014 Audi S5 3.0T Quattro Premium Plus Cabriolet Used Cars in Framingham, MA 01702

Great Deal
$4,081 BELOW
Instant Market Value of $38,831

Price: $34,750

Mileage: 39,714

Location: Framingham, MA 01702

Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2014 Audi S5 3.0T Quattro Premium Plus Cabriolet for sale - $34,750, 39,714 miles with Bluetooth, Leather Seats, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2016/12/13/16/52/2013_cadillac_cts-pic-2193376183315240096-152x114.jpeg

2013 Cadillac CTS 3.6L Premium AWD Used Cars in Framingham, MA 01702

Great Deal
$3,295 BELOW
Instant Market Value of $25,295

Price: $22,000

Mileage: 28,375

Location: Framingham, MA 01702

Average time on market: 57 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2013 Cadillac CTS 3.6L Premium AWD for sale - $22,000, 28,375 miles with Performance Package, Leather Seats, Sunroof/Moonroof, Wood Trim Package, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Trim Package, Luxury Package
https://static.cargurus.com/images/forsale/2017/02/09/06/34/2013_bmw_3_series-pic-1860393796770906307-152x114.jpeg

2013 BMW 3 Series 328i xDrive Sedan Used Cars in Framingham, MA 01702

Great Deal
$3,727 BELOW
Instant Market Value of $23,222

Price: $19,495

Mileage: 26,931

Location: Framingham, MA 01702

Average time on market: 46 days Certified Pre-Owned: No Transmission: Automatic Color: Jet Black Description: Used 2013 BMW 3 Series 328i xDrive Sedan for sale - $19,495, 26,931 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/02/21/09/11/2015_honda_cr-v-pic-8138082512225083074-152x114.jpeg

2015 Honda CR-V Touring AWD Used Cars in Framingham, MA 01702

Great Deal
$2,616 BELOW
Instant Market Value of $27,366

Price: $24,750

Mileage: 28,641

Location: Framingham, MA 01702

Average time on market: 29 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Crystal Black Pearl Description: Used 2015 Honda CR-V Touring AWD for sale - $24,750, 28,641 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/02/14/09/01/2013_smart_fortwo-pic-63841675000136315-152x114.jpeg

2013 smart fortwo passion Used Cars in Framingham, MA 01702

Great Deal
$1,915 BELOW
Instant Market Value of $6,915

Price: $5,000

Mileage: 22,272

Location: Framingham, MA 01702

Average time on market: 29 days Certified Pre-Owned: No Transmission: Automatic Color: Crystal White Description: Used 2013 smart fortwo passion for sale - $5,000, 22,272 miles with Alloy Wheels, Appearance Package
https://static.cargurus.com/images/forsale/2016/11/26/11/44/2014_lexus_es_350-pic-8645596388715236019-152x114.jpeg

2014 Lexus ES 350 Base Used Cars in Framingham, MA 01702

Great Deal
$3,103 BELOW
Instant Market Value of $25,702

Price: $22,599

Mileage: 22,086

Location: Framingham, MA 01702

Average time on market: 22 days Certified Pre-Owned: No Transmission: Automatic Color: Satin Cashmere Metallic Description: Used 2014 Lexus ES 350 Base for sale - $22,599, 22,086 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2016/12/22/10/45/2016_volkswagen_jetta-pic-5483807675508709053-152x114.jpeg

2016 Volkswagen Jetta 1.4T S Used Cars in Framingham, MA 01702

Great Deal
$2,585 BELOW
Instant Market Value of $14,335

Price: $11,750

Mileage: 9,092

Location: Framingham, MA 01702

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Description: Used 2016 Volkswagen Jetta 1.4T S for sale - $11,750, 9,092 miles with Steel Wheels, Bluetooth
https://static.cargurus.com/images/forsale/2017/02/25/11/01/2013_cadillac_srx-pic-6704330047377452280-152x114.jpeg

2013 Cadillac SRX Luxury Used Cars in Framingham, MA 01702

Great Deal
$3,082 BELOW
Instant Market Value of $24,832

Price: $21,750

Mileage: 31,299

Location: Framingham, MA 01702

Average time on market: 42 days Certified Pre-Owned: No Transmission: Automatic Description: Used 2013 Cadillac SRX Luxury for sale - $21,750, 31,299 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels, Bluetooth, Memory Package, Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2017/02/11/13/00/2014_subaru_outback-pic-5073834545324724192-152x114.jpeg

2014 Subaru Outback 2.5i Limited Used Cars in Framingham, MA 01702

Great Deal
$2,464 BELOW
Instant Market Value of $22,214

Price: $19,750

Mileage: 43,509

Location: Framingham, MA 01702

Average time on market: 27 days Certified Pre-Owned: No Transmission: Automatic Color: Gray Description: Used 2014 Subaru Outback 2.5i Limited for sale - $19,750, 43,509 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/01/17/10/08/2013_ram_1500-pic-7604199581647483900-152x114.jpeg

2013 Ram 1500 Sport Quad Cab 4WD Used Cars in Framingham, MA 01702

Great Deal
$2,826 BELOW
Instant Market Value of $25,776

Price: $22,950

Mileage: 72,108

Location: Framingham, MA 01702

Average time on market: 36 days Certified Pre-Owned: No Transmission: Automatic Color: Red Description: Used 2013 Ram 1500 Sport Quad Cab 4WD for sale - $22,950, 72,108 miles with Bluetooth, Alloy Wheels
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Feb 20, 2017
Long wait, misleading information on the website. Overpriced cars. We saw Lexus ES 350 which was missing some of the basic luxury and not so luxury features like rear view camera, leather seats, heated seats but the price was deceiving to make it look appealing for a luxury car.
1 of 1 people found this review helpful.
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Feb 11, 2017
They were pleasant to deal with and prompt to respond with information.
0 of 1 people found this review helpful.
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Feb 9, 2017
EPMD1
Very impressed with the whole experience, they definitely take care of everything with outstanding service!
Is this review helpful? Yes | No
Feb 5, 2017
Wishlist58
Direct Auto Mall was very helpful while I decided about my car purchase. They were not pushy, and provided adequate information and time to make a decision. Although I ultimately went with another car at another dealership, I would definitely consider Direct Auto Mall when purchasing a used car.
Is this review helpful? Yes | No
Jan 22, 2017
I was contacted by phone the same day to discuss details of the car. It did not have options I wanted. They offered to contact me if any similar cars became available in their inventory.
1 of 2 people found this review helpful.
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Jan 21, 2017
I was up date very fast I love that
0 of 1 people found this review helpful.
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Jan 20, 2017
Great team to work with! Easy Buy!
0 of 1 people found this review helpful.
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Jan 16, 2017
They contacted me and my salesperson Lucy was awesome. The place is SUPER busy which I can only take to mean that they have great cars and great prices. I couldn't believe the number of people there. Their prices are lower than most dealers so they weren't that flexible on negotiations, at least in my case. But, nevertheless, I got a great deal in comparison to what other similar vehicles are going for in the surrounding area. Will definitely recommend them and shop there again.
1 of 1 people found this review helpful.
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Jan 12, 2017
Bought my car from here great people
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Jan 11, 2017
Dealer contacted me as soon as I expressed an interest in possibly purchasing the Silverado 1500. The people on the phone were very cordial and polite.
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Dec 23, 2016
Exelent service
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Dec 12, 2016
great experience, very helpful what a great buy at the end
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Dec 10, 2016
Satisfactory experience. Truck listing did not identify bed length which was not to my liking, but others on their lot did meet my search criteria
1 of 1 people found this review helpful.
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Dec 9, 2016
The dealer is very good I ended up getting a 2014 Acura MDX.
Is this review helpful? Yes | No
Dec 5, 2016
This is the type of dealer that gives used car sales their bad reputation. Hard sales approach with vehicles that buyers need to do more than normal due diligence in getting outside inspections. First dealer I have ever been too that requires a license just to see a vehicle (even if you don't want to drive it).
9 of 9 people found this review helpful.
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Nov 6, 2016
Made an apointment that didn't exist and had to wait 20-30min for a sales person. The saleswoman was very good, professional. Answered all questions and has kept in touch on two trucks I have interest in.
2 of 2 people found this review helpful.
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Nov 2, 2016
Very professional and not high pressured.
1 of 1 people found this review helpful.
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Oct 26, 2016
Carolyn_36
Very please with the experience
0 of 1 people found this review helpful.
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Sep 18, 2016
Dealer attempting to sell a.used vehicle with 20k miles for more than the MSRP of a new one! Representative was indignant on the phone telling me KBB says they can get that price and they won't consider lowering it.
7 of 9 people found this review helpful.
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Aug 27, 2016
Great dealership. Buying my car was a easy process. The staff was great to work with . I got the car I wanted that a great price .
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Aug 23, 2016
Responded immediately. Excellent follow up
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Aug 4, 2016
kelleyg0123
Very helpful
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Jul 28, 2016
Great place to do business! Philipio was awesome and not pushy. Highly recommended.
1 of 1 people found this review helpful.
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Jul 17, 2016
I had a pleasure to buy a car at this dealer David was professional and helpful in this process.I rate this dealer to excellent.
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Jul 7, 2016
i contacted the dealer and they responded quickly. we set up an appointed and they did not pressure me at the dealership. they were very efficient and hjad a good experiance and did buy the vehicle rob.
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Jun 16, 2016
The follow up was good and they offered me a test drive,which I enjoyed,but the guy is too aggressive forcing me to buy the car even though its way out of my budget and he tried to influence me.They called me thrice in but the car was not there when I went to test drive it and I have to wait for 15 mins.
2 of 3 people found this review helpful.
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Jun 12, 2016
Quality car at a great price - no dickering, good follow up and friendly staff. Yes the office is in need of an overhaul but I did not go there to buy the office.
1 of 1 people found this review helpful.
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May 15, 2016
Will not recommend. I made reasonable offer. Dealer wasn't willing to negotiate or sell the vehicle
6 of 9 people found this review helpful.
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May 3, 2016
Immediate response, relatively aggressive communication campaign. But I liked the fact that they want my business.
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Apr 24, 2016
The dealership is a dump. After 2 conversations with a woman on the phone about the specific car I was interested in the salesman I met had no idea what I was looking for. Would definitely not be interested in doing any business here
5 of 6 people found this review helpful.
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Apr 15, 2016
Wanted to talk with sales person the person would not transfer me to sales person
1 of 1 people found this review helpful.
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Apr 10, 2016
Non responsive, difficult to deal with over the phone. Dirty offices.
4 of 4 people found this review helpful.
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Apr 9, 2016
Tried hard to help
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Apr 3, 2016
Prompt and courteous. I received a follow-up call the next day. Busy place.
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Mar 30, 2016
Great team. Excellent vehicle quality. Best values!
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Mar 24, 2016
Horrible customer service. Will never get my business, dont waste your time coming here to deal with these people. Unprofessional
6 of 7 people found this review helpful.
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Mar 20, 2016
First visit i wasnt called into the appointment i had scheduled. So i walked away. After being called back by a rep, my second visit ended up in them not having the vehicle i was looking for. Hopefully my third visit will seal the deal. Great people, just not organized.
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Mar 6, 2016
Almtyscuzzy
Nice lineup of cars and trucks to choose from. The Salesperson Derek was very professional and courteous. And yes, I bought a vehicle.
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Mar 6, 2016
Made an appointment to see a truck, drove 3 hours to find out it was out on demo. They told me they tried to call me multiple times. I received 2 calls an hour before my scheduled appointment at which point I was driving. One message said confirming appointment and the second didn't leave a message naturally I assumed it was to confirm my appointment also.
2 of 2 people found this review helpful.
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Feb 24, 2016
They contacted me promptly and Andresa was very courteous and accommodating despite the vehicle not being what I was I was looking for.
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Feb 16, 2016
Noisy location, long wait time, not very helpful unfortunately.
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Feb 1, 2016
pauldaly
Received reply over night. But email from sales guy seemed sort of unprofessional. Never addressed my specific car but said they had "tons and tons" of them.
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Jan 11, 2016
Although we had an appointment the car was not there and had to be fetched from another place. We had to wait for quite some time.
3 of 3 people found this review helpful.
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Jan 8, 2016
She sounded like she was in high school, giggling and very unprofessional. I'm sure she's very nice and maybe even good at what she does but from the two minutes i spent in the phone with her, I did not want to deal with her though I was very interested in the car. It's was unfortunate.
2 of 2 people found this review helpful.
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Dec 30, 2015
Ana was very nice and helpful. Very crowded at their site, but that didn't stop us from getting great service. We didn't get the car, but wouldn't hesitate to go back again.
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Dec 28, 2015
Please take a moment to read this review- this is one of the worst experiences I've ever had as a consumer. I was directly and deliberately lied to in order to get me to drive the hour down to the dealership. Once I got there they told me three different stories over the course of an hour as to why the cars I came to see weren't available. Finally they admitted that they never had these two 2014 Grand Cherokee Altitude that they're advertising. Latietia, Andreasa, Matt and others were all involved. Do not waste your time. Buy from a reputable dealer.
9 of 9 people found this review helpful.
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Dec 28, 2015
They were very helpful, bought a car from them.
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Dec 17, 2015
They were fine no pressure at all, I was taken care of in a reasonable time and they were busy.
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Dec 8, 2015
The dealer did not want to discuss the car over the phone. I wanted to get some details and an understanding of any price flexibility. I was told dealer policy was that they only worked face-to-face. This is SO OLD SCHOOL. No one does business this way any more. Especially, the Millennial generation. I was planning to visit this dealer once I got an understanding of their position on price. Their arrogance on the phone pushed me to another dealer. I found the same car, same mileage with a starting price $1,500 cheaper. Add in a pleasant tone on the phone with the other dealer and it was an easy decision to not do business with Direct Auto Mall in Framingham.
7 of 7 people found this review helpful.
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Dec 5, 2015
Excellent
0 of 1 people found this review helpful.
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Dec 3, 2015
Decent experience. Purchased a car, felt a little rushed and they left me with an empty gas tank and didn't detail the car. Good deal overall.
1 of 1 people found this review helpful.
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Dec 2, 2015
Responded quickly, price was ok, but did not buy.
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Nov 30, 2015
Great
0 of 2 people found this review helpful.
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Nov 11, 2015
Pleasant
0 of 2 people found this review helpful.
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Nov 4, 2015
terrible, rude and pushy.
0 of 1 people found this review helpful.
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Nov 3, 2015
drj9797
awful. did not like this dealership at all. bait and switch, tardiness, inexperienced sales staff, for starters. would not buy a car from them in the future.
3 of 3 people found this review helpful.
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Oct 22, 2015
Bought the car but the car was not ready to be picked up on the day agreed upon (10 days after the sale, enough time to service the car and fix the items needed fixing.) A week later I picked the car up and 1 item that was agreed to be fixed prior to delivery wasn't. Very disappointing and discouraging. I'm still waiting for the part to be mailed to me. Sorry, not a pleasant experience.
3 of 3 people found this review helpful.
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Oct 9, 2015
A bit pushy, did not follow my request to use email only.
1 of 1 people found this review helpful.
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Oct 5, 2015
Made an apt because I was driving 45 minutes away. I get there and was waiting another 40 min. Went through bank papers again when they should have already had it, finally ready for a test drive, vehicle was not ready, clean and there was a broken piece in the truck. What a waste of a day. On top of that they wanted me to pay for a car 7k over its value with no warranty. Get real!! Lesson learned going to a side shop dealer.
3 of 3 people found this review helpful.
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Sep 7, 2015
salesman was courteous and knowledgeable
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Sep 3, 2015
Hi,I would like to say thank you to Luiz Alves he is the best sales consultant.francois
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Aug 30, 2015
They do not care for the custermers choice, they try to sell you the cars which they want to sell.
1 of 1 people found this review helpful.
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Feb 28, 2015
suck you in to look at car in add that has been sold, to look at something close to what you wanted
1 of 1 people found this review helpful.
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Old Dealer Reviews

Jan 5, 2015
Made a appointment to see the Maserati and that day called me when I was there about my appointment and the car wasn't there they said that it was at a shop.
1 of 1 people found this review helpful.
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Nov 26, 2014
Late response, went there and the car wasn't there. Set up another appointment they never showed up. Very poor customer service and relation.
1 of 1 people found this review helpful.
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Sep 1, 2014
zi was able to test drive three cars. A Audi A4 and a Mercedes C lass Special Edition and a BMW 328xi and we ended up buying the BMW. The negotiation was easy and positive. We enjoyrd the buying experience.
Is this review helpful? Yes | No
Jun 4, 2014
The dealer called back immediately but the price was too high
Is this review helpful? Yes | No
Apr 19, 2014
Great Sales Man but awful banker. Brought in own approval and wanted to use their bank at higher interest rate
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Apr 3, 2014
Helpful and try's to find u the best rates with lenders.
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Apr 26, 2013
they made me travel all the way to Framingham, MA. An hour drive from me to see a car that that could've told me was sold. They knew I only wanted to see that one car. Big waste of time. Also, they began to ask my social security number to run my credit before even discussing cars. AWEFUL!
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Apr 10, 2013
The overall experience was a good one, because I got lucky with a nice salesman, Wenderson. He showed us a great option and was a nice person to deal with. Overall first impression when I walked in the door was hectic, smelly, the phone systems are obnoxious (PAs are unnecessary in 2013). The sales staff was pushy and I was uncomfortable.
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Feb 3, 2013
they will offer u the least money for your trade and waste ur time. dont even bother with these people.
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Sep 18, 2012
They are the ones that give the "used cars salesman" a bad name. They post a car that may or may not be there and the prices are always very attractive but when you go there, then they use all the old tactics on you. In the end, if you're not someone that is prepared to deal with it, you will end up with the car they want to sell you, not the one you want to buy. I recommend you to stay away from this dealer.
2 of 2 people found this review helpful.
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Sep 18, 2012
Everyone was nice and they were willing to negotiate a fair price.
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Aug 20, 2012
Fun Sales group, unfortunately they were not knowledgeable about the car they had listed. Didn't respond within 24 hours of questions asked.
1 of 1 people found this review helpful.
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Used Ford Escape
1,119 Great Deals out of 90,859 listings starting at $1,295