Dick Smith Ford

9505 E State Route 350
Raytown, MO 64133

Sales: (816) 744-8156

Service: (816) 353-1495

Today 8:00 AM - 6:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 14, 2017
The vehicle we wanted was put in to their service dept and we later received a call that they were unable to sell to us due to serious mechanical issue.
Is this review helpful? Yes | No
Dec 6, 2017
I did receive a fairly quick response, but was never satisfied with answers or results. I asked for pictures with no luck.
Is this review helpful? Yes | No
Oct 21, 2017
Jim Leathers at DSF is a stand up guy. Found a problem with the used car we bought and he fixed it even though he didn’t have to. Five stars to DSF!!
Is this review helpful? Yes | No
Aug 24, 2017
joewarren2112
Easy to work with even though I ended up not purchasing a car there.
Is this review helpful? Yes | No
May 1, 2017
Nursebattista
Answered my wiestions,with knowledge and honesty
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 24, 2017
For one the truck is silver and automatic; they have it black and a 5spd manual. Plus I wasn't told that they don't do inspection on these use trucks; I wouldn't buy a new or use truck from them.
5 of 7 people found this review helpful.
Is this helpful? Yes | No

Response from Dick Smith Ford:

Shirley, we apologize for any inconvenience.  There are some instances the equipment or color is inaccurately displayed by our website provider, but work to correct this as we find mistakes.  We do have a select few vehicles in inventory that are wholesale to the public, offering wholesale pricing but with some known defects.  Please reach out to Jeff our owner and general manager, he will work directly with you to find the type and price range vehicle you are looking for.
Apr 18, 2017
I drove 45 minutes to see a car that I was told was there and it wasn't, it had been sold. The sales managers were overzealous to get a sell, inaccurate with info, and bothered me with unnecessary texts.
2 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Dick Smith Ford:

Shelly, we apologize for any inconvenience.  We price our vehicles to provide our customers the most value.  We did sell the vehicle you were interested in, but will gladly work with you to find another vehicle that will suit your automotive needs.  Please feel free to reach out to Jeff B, our owner and general manager.  He looks forward to working with you.
Apr 6, 2017
Took 3 days to find out if it was available or not. One said it was sold , while another said it was not sold. While l was waiting it sold . Thanks
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Dick Smith Ford:

Lavern, we apologize for any inconvenience.  It appears you were inquiring about a Ford Ranger we had in stock.  We did sell that vehicle, but will gladly work with you to find another vehicle that will suit your automotive needs.  Please feel free to reach out to Jeff B, our owner and general manager.  He looks forward to assisting you personally!
Apr 3, 2017
Was informed that the vehicle had been sold the day before. Saw in the comments that this is common.
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Dick Smith Ford:

Dale, please accept our apologies for any inconvenience.  Unfortunately, the website provider can take up to 24 hours to remove any vehicles after they are sold.  Please know, Jeff B. our owner and general manager would welcome the opportunity to work directly with you to find your perfect vehicle.  Please feel free to call him at the dealership, he looks forward to hearing from you soon.
Mar 10, 2017
Tracker_1392
I flew from Seattle, check in hand, to look at a specific van. I was very clear before I left Seattle that I needed to be sure everything was in order and accurate so it wasn't a wasted trip. Dick Smith Ford did a great job of answering my questions and making sure I had what I needed. Everything went smoothly. I was in and out in a couple of hours, test drive included.
1 of 1 people found this review helpful.
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Mar 5, 2017
LAViper1
Dealership said they could not find keys and never got back with me about the vehicle.
2 of 2 people found this review helpful.
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Dec 7, 2016
Have pictures of cars on the internet that supposedly sold last night. One week later I got the same response to the same car they still had on the internet. Bait and switch?
6 of 7 people found this review helpful.
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Nov 21, 2016
Outstanding customer service!
2 of 2 people found this review helpful.
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Nov 17, 2016
looked at vehicle was really think about purchasing but car had scratches that need to be detailed was told they would contact me in two days but never called back! dealer sold it to someone else will not repeat will not ever go to dick smith ford and will tell people of my experience with this dealer!!
5 of 6 people found this review helpful.
Is this helpful? Yes | No
Nov 2, 2016
Responded very quickly to my email and where very respectful about my choices.
Is this review helpful? Yes | No
Sep 28, 2016
I emailed in to ask some questions about a listed vehicle. They were very responsive and helpful. My review is only based on communication, as I have not met with them in person.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 11, 2016
When I called Shay answered all my questions and followed up with me several times.
1 of 1 people found this review helpful.
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Sep 3, 2016
Dealer responded quickly
1 of 1 people found this review helpful.
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Aug 28, 2016
Sales Manager unaware of differences in models
1 of 1 people found this review helpful.
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Aug 4, 2016
Vehicle listed for months, I'm told the used car manager doesn't know if he wants to sell. If the vehicle condition is questionable, why is it listed with multiple pictures of a clean vehicle? Seems very shady.
1 of 1 people found this review helpful.
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Aug 3, 2016
Great experience
1 of 1 people found this review helpful.
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Jul 25, 2016
Really wasn't fair to the because I didn't have alot of time to be there. Shay did an excellent job of getting the info I needed and having someone help me even though she had another appointment. Just took one star off because mgmt couldnt review my trade unless I had 30-45 minutes to wait. Unfortunately that day minutes was something i was short on.
Is this review helpful? Yes | No
Jul 18, 2016
Overall great experience. Great interactions with management and sales staff . This is the 3rd or 4th car I have purchased from Dick Smith Ford, and have been very pleased with the whole experience every time.
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Jul 9, 2016
I was contacted immediately by the staff and they have been very helpful .
Is this review helpful? Yes | No
Jun 26, 2016
Good response time and follow up
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May 31, 2016
Very good, car already sold
1 of 1 people found this review helpful.
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May 27, 2016
Excellent experience. Very helpful. Would buy again from them
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May 19, 2016
Decided I didn't want that car; but it was all good.
Is this review helpful? Yes | No
May 11, 2016
They are awesome
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May 6, 2016
I was contacted first by phone and later by email. The representative was courteous and informative. I told him I would contact him again if we decide to go in his direction.
Is this review helpful? Yes | No
Apr 4, 2016
They were friendly and very helpful.
Is this review helpful? Yes | No
Mar 12, 2016
Overall smooth internet purchase and saved a little money over local dealers
Is this review helpful? Yes | No
Feb 20, 2016
Wayne was on it
Is this review helpful? Yes | No
Feb 18, 2016
Prompt
Is this review helpful? Yes | No
Feb 2, 2016
3rd time doing business here and many more to come! they truly value their customers!
Is this review helpful? Yes | No
Read 21 old reviews
Jan 11, 2016
They were really professional and attentive
Is this review helpful? Yes | No
Dec 16, 2015
Bought a car from them and they made it easy.
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Sep 15, 2015
Best car buying experience I've ever had. Best deals. Great selection. Nicest people from beginning to end & went out of their way to satisfy my vehicle wants & needs. Outstanding folks & dealership! Thanks. I appreciate Dick Smith Ford in Raytown, MO. I will do business with them again in the future. By the way--my spouse bought a Honda Civic & 3 days later-I went back in & bought a Ford Escape.
Is this review helpful? Yes | No
Apr 5, 2015
Great communication.
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Dec 24, 2014
dealer was very professional and was able to approve me and meet my needs. I would recommend this dealership as to rate.
Is this review helpful? Yes | No
Nov 2, 2014
Response time to my questions online were great! Sadly I was to late to purchase the vehicle I really wanted, but they told me they'd let me know if they come across another just like it!
Is this review helpful? Yes | No
Aug 15, 2014
Great
Is this review helpful? Yes | No
Jun 26, 2014
Sales people responded quickly
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May 8, 2014
No high pressure sales; very comfortable and friendly. Great prices. Plan to buy all my cars from here in the future.
Is this review helpful? Yes | No
Apr 26, 2014
rwruhu563
Outstanding Experience!! Purchased a 2014 Ford Mustang. The sales staff were friendly and upfront. They were able to get an outstanding interest rate on my loan!! Highly Recommended!!
Is this review helpful? Yes | No
Apr 5, 2014
Great followup, professionalism, very happy with my trade-in price and loan %. My second car purchase from them. They will be my first contact for the next one.
Is this review helpful? Yes | No
Sep 17, 2013
Friendly, No Presure. Did not have the color I wanted. Did not try to put me in something else. Has emailed me when he has had something close. - I will be looking there.
Is this review helpful? Yes | No
Jun 8, 2013
No pressure. No hassle. Very friendly and easy to work with
Is this review helpful? Yes | No
May 16, 2013
foater
They called and emailed back right away.... unfortunately they had already sold the vehicle I was inquiring about.
Is this review helpful? Yes | No
Apr 27, 2013
Very friendly & seems willing to get the best deal for you
Is this review helpful? Yes | No
Apr 17, 2013
miss comunication w / payments arrengment and my liitations.payment was to hight and steve was not clear w/ the terms and total of loan.
Is this review helpful? Yes | No
Apr 9, 2013
I was deployed to Afghanistan when I contacted this dealer. Michael Ball is a great sales rep, he was willing to work with me and my wife. He made the process quick and painless. Our 2012 Challenger SRT8 was priced below market value...what a deal!
Is this review helpful? Yes | No
Mar 26, 2013
Called the following day.
Is this review helpful? Yes | No
Mar 14, 2013
theblackdog
Dealer responded write away, gave excellent advice and I felt worked hard to get me a good deal.
Is this review helpful? Yes | No
Mar 21, 2012
Nicholas has been great, unfortunately I had issues arise and did not follow through with the deal at this time. My apologies but when the time comes I hope that Dick Smith Ford is the dealership that makes that great car deal with me
Is this review helpful? Yes | No
Mar 8, 2012
Very uninterested in dealing with me.
0 of 1 people found this review helpful.
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