Diablo Motors

2067 San Ramon Valley Blvd
San Ramon, CA 94583

Sales: (925) 275-5638

Service: (925) 830-8747

Today 9:00am - 7:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Sep 29, 2017
GuruDFLLN
Greg promoptly replies my email inquires. I need a car with more warranty left so looked else where.
Is this review helpful? Yes | No

Response from Diablo Motors:

Thank you for your nice review. Sorry I didn't have what you were looking for.  Maybe next time try my free broker service!  Thanks for giving us a try.
Aug 31, 2017
Not overly impressed. I thought that they took the whole "no haggle" policy a bit too far. The trucks touchscreen was completely inoperable. Granted, a warranty issue, yet no adjustment was offered for the headache of driving around for a month without it, and losing the vehicle for a few days for the repair. Also the truck had a few dings as well as 2 slightly busted taillights, with water damage in one of them. Nothing offered... My larger beef was the fact that on the day I was there, this truck was one of the most expensive vehicles on the lot; yet the salesman knew little to nothing about it. Everytime a question was asked, it was met with a "I don't know", or a "lets check the internet." I was given 2 keys for the test drive; but when we made the decision to buy, we were told that there was only 1 key and that the other would be shipped. We were given a key... the wrong one. On top of all that, after spending over $53,000 with them they would not even kick down a $40 gas card to fill up the tanks. They knew that we were driving from 3.5 hrs away and probably used that to their advantage. Overall the truck is beautiful, besides the previously mentioned items; but I would not recommend the dealership.
Is this review helpful? Yes | No

Response from Diablo Motors:

I'm so sorry that you had a less-than-excellent experience with us.  That was kind of a pain on that display/radio issue, but it was backordered nationwide and there was nothing we could do.  I even took it to the dealership for you the first time, but it was all for nothing.  I apologize that we didn't have all of your answers for you.  I will send you a $100 gas card for your trouble.  Please give me a chance to make it up to you on the next one.  Ask for Greg.  I'm the owner.  Thank you again for your business.
Aug 3, 2017
This was one of the easiest, less stressful experiences I've ever had and you know how car sales people can be. Greg and Brad were more helpful, than pushy. This was the first time I ever walked on a lot and the owner comes out in shorts, polo and flip flops. I knew then, this was going to be a cool experience. They had all the answers to all my questions. I was there to look at 2 specific cars and by chance, I saw another one that caught my eye. Greg never pushed one car over the other. I really appreciated that. Both Greg and Brad made it seem like we had known each other for years and we were just in a garage talking cars. I kept waiting for the pushiness and it never came. I ended up buying the one I didn't come to look at and am thrilled with the one I drove away with! I love driving BMW's and if you have never driven one, you have to. And if you do and you get hooked, then go see Greg and Brad at Diablo Motors, they have some gorgeous looking cars and not all of them are BMW's either. You have other options too! Greg and Brad, thanks for EVERYTHING!
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Diablo Motors:

Thanks Raul!  It's so fun selling a cool car to a fellow enthusiast!  Thanks for your business and your awesome review.  I hope to see you again soon in our Service Dept for your regular maintenance.
Jun 2, 2017
I did not end up purchasing the car - cause i had to postpone my plans. But was very pleased with prompt responses I got from Greg. He answered all my email questions promptly and with great details. I nearly purchased the car from him. Will definitely consider Diablo Motors for my next car.
Is this review helpful? Yes | No
Apr 16, 2017
DebinCali
Brad got back to me right away, and answered all my questions. We set up a same day appt to look at/test drive the car, and I ended up buying my dream car here. I highly recommend Diablo Motors and Brad...easy to work with and friendly, they made it all simple. Their showroom is full of gorgeous cars, and even their shop/work area is kept clean and neat. :)
0 of 1 people found this review helpful.
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Mar 26, 2017
I can't say enough great things about this dealership. I had nothing but poor experiences with several used car dealerships and this one renewed my faith in buying preowned!
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Oct 4, 2016
Email exchange regarding the options on the car was very helpful with my research.
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May 25, 2016
Awesome Experience! Greg (the owner) took great care of us, no hidden agendas, no hidden prices, just great cars at great prices! I walked away with a beauty! Thanks Greg!
Is this review helpful? Yes | No
Mar 18, 2016
Car's transmission type was listed incorrectly. The vehicle turned out to be an automatic and I was looking specifically for a manual. It should be noted that the dealer's website did list the car's transmission correctly.
Is this review helpful? Yes | No
Feb 13, 2016
Hpom
This dealer is refreshing as well as redefining how to purchase cars! Greg the owner, was very responsive! He stayed in communication with us, until we could make it into his office. Which by the way is very cool. The staff catered to our every need. The cars avail to buy are high-end and of high quality. Greg is down to earth with the Nordstrom's customer service values. I will never go to a regular dealer again. He can customize any search your interested in. Most important about this dealer is being trustworthy. He is upfront and truthful, as well as honest. He explains how to make the most out of your purchase and to manage your car's health for lasting pleasure. We have bought many cars but this experience by far was the number #1 Best Experience ever!" Five star......
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Feb 5, 2016
Very helpful and great cars
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Jan 8, 2016
very professional dealer. Will do business with Greg M in the near future.
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Dec 29, 2015
ltsgarage
5
Over priced. Would not negotiatell at all..
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Nov 30, 2015
Very good!!
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Read 17 old reviews
Aug 6, 2015
Excellent
Is this review helpful? Yes | No
Jun 6, 2015
Replied quickly and after hours.
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Oct 8, 2014
Always answered e-mails in a timely, professional manner.
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Sep 26, 2014
Excellent follow-up during the "presales" process
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Jun 9, 2014
Great dealer, very easy to work with.
Is this review helpful? Yes | No
Jun 7, 2014
Best place to get a car!
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Apr 20, 2014
I was contacted and the person was ver professional and detailed about the info the they gave me.
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Feb 5, 2014
Thanks, Greg, for all your help with the purchase of my new car. I love my BMW and feel very fortunate that my search lead me to Diablo Motors.
Is this review helpful? Yes | No
Jan 10, 2014
Dealership. Didn't perform. Carfax report on mercedes. Odometer readi.g was incorrect.
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Dec 13, 2013
The owner has been very professional and trustworthy. I would recommend Diablo Motors to my friends.
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Oct 27, 2013
Greg and his team at Diablo Motors are excellent. They are very knowledgeable and deliver the best cars and the customer service is top notch.
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Jun 12, 2013
Responded in a timely manner. Car didn't have option I was looking for.
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Apr 3, 2013
very good service
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Dec 26, 2012
The car was not what I wanted
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Dec 24, 2012
It was a beautiful show room with very nice cars. It was very easy to locate off of the freeway and ample parking. The owner was very helpful, non-pressuring and very knowledgeable about Jaguars. The particular Jaguar I had gone to see was in immaculate condition and at a great price. When I make up my mind to change my current car for a XJ8, I will be sure and check with Diablo Motor Auto Sales first and speak to the owner. Thanks. Ed
Is this review helpful? Yes | No
Mar 22, 2012
This is a great dealership. Very attentive, responds almost instantly to any questions. and is very much a perfectionist in his selecting of cars to sell.
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Jan 6, 2012
The car we were seeking was so,d before we got to visit the dealership.
Is this review helpful? Yes | No

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