Dennis Dillon Chrysler Jeep Dodge

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4025 Cleveland Blvd
Caldwell, ID 83605

Sales: (888) 506-8191

Service: (866) 928-9945

Today 9:00am - 7:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 5, 2017
I flew from Sacramento, CA to Idaho because Dennis Dillon has a No Risk Guarantee, and the 2012 Ram 2500 SLT was a great price. Several folks from there had contacted me. They even picked me up at Boise airport. I checked the truck out; everything seemed ok. Drove 600+ miles home. The next next day, I saw that both front axle seals are leaking! My second day home, the automatic transmission quit everytime it hit 4th gear! So now it's just parked! I expected more ownership of these problems from Dennis Dillon. I phoned, emailed and texted them several times. Got some advice from the Service Mgr, and their Product Specialist, but no one there was willing to take any responsibility for this. They had replaced the pinion gear and bearing, but left the old axle seals in. Well obviously they damaged them pulling the axles out, or they wouldn't have 'both' started leaking after just 600 miles. And they print Money Back Guarantee / No Risk on their ads, but it doesn't seem to help at all if you go there from some distance to buy. I would expect the GM to step up and help me out. To say like, "that's not right. We'll pay for it to be fixed." But no. Fortunately, I also got a warranty with the truck that might cover both issues. But when I took it to my repair shop, the warranty wasn't yet valid. So 10 days after my purchase, Dennis Dillon hadn't yet recorded my warranty. Their Service Mgr helped me out by making sure it would be handled in just a few days. So I'm still waiting to see if this all works out, or if I'm out more money. There were other minor issues like: the rust and scratches on the cab roof; the mud that was packed and caked under the frame (could have seriously pressure washed this), none of the 12v outlets worked in the cab (I waited 2 hours the next morning while they fixed that item), providing only a single vehicle key ($400+ for a 2nd key! Seriously?!), and a leaking steering box (this I saw that day, but decided to live with). The No Risk promise should make you willing to travel there from anywhere, and hope that the vehicle you see in their ad would not have all of these problems.
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Oct 16, 2017
Sales man was great but they tried to low ball my trade in because they did want a motorcycle even at the beginning they said they would so they just wasted 2 hrs of my time, will,it ever go back and I will tell all friends the same thing
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Oct 11, 2017
Buyers beaware. Do nit go by what they show...or advertise. Took me 21 e mails from 4 different people. ..to get a firm price. Still was consistently asked about 'options'.. I bought my truck from another dealer. ..it took me 4 e mails backand forth and 2 phone calls to walk in there with a cashiers check and drive away happy.
1 of 1 people found this review helpful.
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Jul 25, 2017
Guru9PQ57
Fast contact, however I purchased at another dealer.
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Jul 9, 2017
Guru9QQ4C
Very responsive
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Jan 2, 2017
efficient, straightforward, no high pressure shopping and sale
0 of 1 people found this review helpful.
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Dec 24, 2016
Billy was great! Thanks
0 of 2 people found this review helpful.
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Nov 6, 2016
I had a great experience! My salesman, Gunnar, was very helpful and knowledgable. I drove away in a brand new Jeep!! I never thought I would purchase a brand new vehicle, but I felt confident that I was getting a great deal. I recommend anyone to Dennis Dillon.
0 of 2 people found this review helpful.
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Oct 17, 2016
Dealer called and left a message. I returned the call a few minutes later and they never called back.
1 of 2 people found this review helpful.
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Oct 13, 2016
WinstonBarrie
excellent folllowup
0 of 1 people found this review helpful.
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Oct 8, 2016
Initially received a quick response from Nicholas. Although once I asked for a breakdown of financing numbers I stopped receiving replies to my emails. I then emailed Robin the internet sales manager to ask why I was no longer receiving emails. I assume it's because I didn't immediately send them a non refundable 1k deposit to hold the truck. It wasn't until I called the dealership a week later that I got a response, spoke to Robin directly on the phone, explained my issue and asked if there was another associate I could work with. She had Nicholas email me again, this time he seemed like he wanted to help, but then sold the vehicle I was talking to him about and couldn't even give me the courtesy of telling me. I wrote an email asking about other offers and have received no response. I wasn't trying to ask for a price drop or low ball the dealership, just a willing customer that they lost due to their poor customer service. I recommend looking elsewhere if you want to be a valued customer.
1 of 3 people found this review helpful.
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Sep 22, 2016
four different people contacted me, the first of which left the company yet they never followed up once vehicle was inspected and detailed. It was a hastle trying to get photos and information. I ended up buying my truck somewhere else...they didn't really seem too interested in working with me here. They get a 2 start because they did contact me back.
1 of 2 people found this review helpful.
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May 2, 2016
Friendly salespeople, good deals. I will go back.
0 of 1 people found this review helpful.
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Mar 18, 2016
Very good customer service. Kept in contact with me while the car I was shopping for was in transit and wasn't over whelming with their contact. Definitely recommend
0 of 1 people found this review helpful.
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Mar 2, 2016
Wish I could have bought it. The gal I delt with was great
0 of 1 people found this review helpful.
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Feb 20, 2016
Although I'm not ready to buy they were very helpful
0 of 1 people found this review helpful.
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Feb 12, 2016
Best price I found on a new Jeep Wrangler Unlimited and we have been looking for months. Doug took his time with us. He printed out the specifications on every Jeep we were looking at so we could narrow it down by options and price. No pressure from the salesman. Only felt pressure from their finance guy when he was trying to sell us the extended warranty which is pretty normal from any dealer. When we are ready to buy a 2 door Wranger I will go there first.
0 of 2 people found this review helpful.
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Feb 5, 2016
The dealer did a good job finding me what I wanted, since the truck listed here didn't quite work for my needs. I did end up buying another of the trucks they had in stock.
0 of 1 people found this review helpful.
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Jan 30, 2016
They were quick to call back. They didn't have the lowest price but tried very hard to get my business. I will try them again. My interaction with them was above average.
0 of 1 people found this review helpful.
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Jan 29, 2016
Great honest sales staff. Danielle was great!
0 of 1 people found this review helpful.
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Read 17 old reviews
Nov 12, 2015
This car was not on the Lot! I drove out of my way and the shell game began. It was time to leave. No call back, when they were allegedly going to track it down.
1 of 2 people found this review helpful.
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Oct 31, 2015
Debbie was super helpful and wasn't pushy at all, I love the car and they gave me an amazing warranty!
0 of 1 people found this review helpful.
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Oct 10, 2015
Salesperson was attentive and courteous, however to get the best price, they were going to make me finance the truck through them, which I did not want to do. They were going to add $1,000.00 to the price if I paid cash. They claim to have the best prices, but don't tell you that you have to finance it through them.
1 of 2 people found this review helpful.
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Sep 27, 2015
was very prompt and had a good experience and a fair deal.I want to say thanks again Doug preciate
0 of 1 people found this review helpful.
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Sep 6, 2015
They did not respond. I called and it was a hassle to speak with anyone. When i dud speak with someone tg we y quoted me a price and a day ro look at vehicle then qouted $5k more. I'll never buy from them.
1 of 2 people found this review helpful.
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Jul 27, 2015
They committed to a price for a car which we agreed to and the next day wouldn't sell it for that unless we purchased $500. worth of upsales.
1 of 2 people found this review helpful.
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Feb 12, 2015
left phone message said would post on e-mail?! STILL WAITING!
1 of 2 people found this review helpful.
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Response from Dennis Dillon Chrysler Jeep Dodge:

John, what info do you need?
Please call me directly @ 208-899-0392.
Eric Brown.
Dec 24, 2014
Great service
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Nov 21, 2014
Very helpful and surprisingly efficient.
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Oct 18, 2014
The best dealership hands down. They are very nices and very professional with great customer service. If you want the best deals or want information about a car just ask for JC. ☆☆☆☆☆
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Aug 8, 2014
This dealer too did not respond on my inquiry through CarGurus. They eventually responded to my inquiry on their website. Several days later I got an email saying that the desired vehicle had just sold - after it had been floating around car dealers for 8 months. Who knows.
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Apr 22, 2014
Curtious prompt professional especially Bill Lathim Professional Sales
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Jan 6, 2014
Dealer was NOT willing to honor our Union Pacific Railroad affiliate discount
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Jul 8, 2013
Bought a new Jeep from Dennis Dillon. I drove from out of state to make this purchase and everything was as advertised. The purchase and trade in went smoothly and I would highly recommend this dealer! Salesman was very thorough in showing me all the features of the vehicle and answered all my questions. Thanks!
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Jun 29, 2012
Bought a $50k car from them.Very poor customer service. The whole purchase was miserable. Salesman an GM would not return calls. Took 4 days to close a simple over the phone deal. Arrived to pick up car and it was in need of service and on empty. Would not recommend buying from them. I only bought the car because I couldn't find one elsewhere.
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Mar 10, 2012
A bit vague in responding to me but again if they would do more than set a standard response they could hook me
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Feb 2, 2011
This dealer never got back to me.
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