Deluxe Auto Dealer
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8122 Bolsa Ave
Midway City, CA 92655
Sales: (714) 894-0063
Today 9:00am - 6:00pm
Midway City, CA 92655
Deluxe Auto Dealer8122 Bolsa Ave
Midway City, CA 92655
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Sep 9, 2017
Drove a good distance after viewing the vehicle for several days. When I got there, I was showed the vehicle. The vehicle was very dirty. They didn't even bother to clean it knowing I was coming. The interior head lining was filthy. The front end bumper was loose indicating an accident which was not on the report. The tailgate had extreme damage from either a dog(s) or trauma. I told the sales lady I didn't want the SUV. She replied, "why"? I told her that it was dirty and pointed out the other stuff. She then replied, "oh, we clean it for you". I felt very disrespected and belittled. She told me to look around at their other cars and walked away from me. As I toured similar vehicles, it was apparent they had no interest in cleaning before showing. One vehicle even had makeup tools still in the back other vehicles looked like folks left stuff in them. This is a deceitful tactic designed to get a deposit and protect them in case of a refund. You just don't know what the car is going to look like after they "clean" it.
Aug 24, 2017
Aug 22, 2017
I had an appointment with them on Saturday morning and called few days in advance but arrived with vehicle still blocked in. I was unable to test drive and open trunk while I was waiting to be helped. The car had spider web in cup holder and was dirty spots all around.
Jun 26, 2017
Jun 23, 2017
Unfortunately, after repeated phone calls and text messages to make sure our 3 hour drive was worth a test drive with a car we were hoping to buy.... including information with screen shots of said car, and availability, we made an appointment to test drive the car. The car was sitting at the very back of the lot, amongst other filthy cars (I mean, inside too! Trash, old shoes etc!) that had a sicker price in and on the windows. We were very happy to see the car we were interested in still there, however two hand written notes sitting in on the seat read "don't drive-trans" and "already sold" so unfortunately it was a huge waste of time, a unneeded day off from work and very tired small children for nothing. Don't bother taking extra steps to ensure anything . After a text to them after our surprise the only response was "Nino will help you now" . I should have paid closer attention to the reviews. Sincerely, Disappointed
Jun 1, 2017
May 20, 2017
I kept reading horrible things about this dealership, so I was expecting a bad experience. Although we were not able to reach a satisfactory deal, I appreciate the courtesy, kindness, information and knowledge extended to me during my visit.
May 9, 2017
Car was listed on CarGurus but not on their website AT ALL. Clearly it is a bait-and-switch, just to get you to contact them about the vehicle that they advertised (which seemed too good to be true; I guess it was!) Once I checked their website and saw that the featured vehicle (that I'd looked at not even 8 hrs. before) wasn't on their website, I realized their scheme. Also alarming was they don't list prices for any of their used vehicles. Hmmmm
Response from Deluxe Auto Dealer:
Any car we advertised we purchased and have title.We have over 300 cars in stock.Our website have pricing on it unless its a new inventory.We can not sell cars if we dont have at our lot.
Apr 25, 2017
I provided them with a short list of questions - starting with a request to see the CARFAX report. Their reply: "Thank you for inquiry about 2001 Lexus ES 300 from Deluxe Auto Dealer.The vechicle in stock.When would you like to come by?All vehicle come with warranty and extended warranty available.Please applied online at our website at www.deluxeautodealer.com to get pre- approved.Looking forward to meeting you.Have a nice day." Not a single question answered. They're simply not listening. Such laziness merits no further contact. And definitely not my business.
Apr 20, 2017
I contacted with dealer in the morning about this car, telling that that I was probably going to buy it that weekend. Not even 2 hours later they called back and told me the car was sold. I was planning on buying the car and I made sure they knew that, but they still sold it.
Apr 20, 2017
The ratings I have read on Deluxe were mostly unfavorable. Several of them said they drove far to get there & the vehicle was not there, it was already sold when Deluxe said they had it on the lot. That was a concern for me. A lady called me to say they still had the vehicle and asked when I was coming to see it. I told her I wasn't sure, it was a long drive for me, but I was thinking of driving out that day. An hour and a half later she called me back to inform me the vehicle was sold. I said "you mean you sold it in the last hour"? She said "yes". Then she said they have another van of the same make but even older. Would I like to see it? I told her I didn't want a van THAT old. Sounds like the old "bait and switch" to me. I thanked her for calling me to tell me the van was sold, saving me the long drive there. The employee who called me was nice, but hard to understand her English.
Mar 18, 2017
I was called by a representative to go and purchase this particular Civic, my wife and I drove 1 hour and a half to get there, the representative did not answer our calls anymore once we got to the dealer and on top of that they sold that vehicle during our wait to see if the rep was going to help us out or not. (Our waiting time exceeded 45 minutes) I guess no one wanted our business, and given the fact we were going to pay cash. That's ok we'll take our business elsewhere.
Dec 11, 2016
Car was discussing. I lived an hour away, gave them a 2 hour notice of my arrival, ended up getting there in 3 hours, and they didn't even clean the car. Inside and out was a complete disappointment. It was horrible. Do not go there at all!!!! Sales management is all over the place, overall a bad business they are running there.
Sep 5, 2016
Bad customer service, even worse communication skills. They sold the car but didn't bother telling me until after I went through the financing process AGAIN (since they couldn't find it from when I submitted it the week before.) Why lead me on and let me ask questions about the car and negotiate a price when it had already been sold?? Hard to understand, never called back when they said they would 3 different times, talked to a different person each time. Avoid this spot.
Response from Deluxe Auto Dealer:
Please contact Maxwell Dinh.We will resolve any kind of problems.We only sell car on our lot that is available.If you coming from distant I recommended leaving a deposit before coming here to make sure the car available for you.
Jul 13, 2016
Bought the 2007 Acura MDX. So far so good; Gordon was very persistent but seemingly an overall nice guy. Good experience; It's certainly worth going by and checking them out. Ask for [Flash] Gordon tell him Jerald and Judith sent you. Good luck.
Jul 6, 2016
Nice guy. Communication a little iffy (in other words, hard to understand), but he asked me to come out there and a deal for the car I wanted was already in the making. It would have been a blank trip (time wasted), so I opted to look at the other vehicle, but decided against because the color was not what I wanted. Other than that, he was a nice guy.. I believe his name was Gordon.
Jun 19, 2016
Very professional came prepared with financing through school first credit union which gave me great rate plus 3 months before 1st payment is due plus pay first month car note. They knew about all the awesome deals the credit union offers and applied it to purchased. They have alot of nice car on there lot with great sticker price. I'm still very pleased with my purchase 2week's later. Gordon great funny sales man. And Arielle in office knows her job.
Show older dealer reviews 54
Apr 16, 2015
Car wasn't what I expected faded paint and scratches all over. Also the car didn't even start when I got there the battery was dead and the car was landlocked in the middle of a bunch of other cars. Wasn't prepared even when I made an appointment .
Nov 23, 2014
BEWARE I was at the dealer, saw the car on my own with no assistance. Had to call to find someone. Car was very filthy, nothing to what pictures show. I had given $100 deposit to hold car for weekend. I still have not got it back! It was refundable too!
Aug 17, 2014
I spoke with Tom, he was very rude and seemed rushed to finish and disinterested in my questions about the car. It was a beautiful car but his price was far greater than what it was worth based on Kelly Blue Book and Edmunds reviews. I refuse to buy a car from this dealership.
May 31, 2014
This place had a pretty decent van, and we were considering buying it. Then one of the workers there took me outside and let me know that even though the Carfax said it was accident free, they had found frame damage and they were required to tell me about it. I thanked him for his honesty, but we didn't get that van. The overall experience in that place was nice. It's not a glitzy chrome dealership, but what they have gets the job done.
Mar 17, 2013
Mar 9, 2013
Great prices, quick paper work, but trade off for lousy day-after services. I took it back for promised oil change and car wash. Was the first in line, but took more than 2 hrs to finish, but a LOUSY job especially on the washing. The car smells worse after cleaning. But then again, great prices.. that's why!
Feb 18, 2013
Dealer sent one general email but did not respond to further questions. Since I live far away from the dealer site, I asked for more information upon which to base a flight to LA to inspect the vehicle. This never occurred and to date I have heard nothing more. Guess the dealer wasn't interested in a motivated buyer.
Oct 14, 2012
I started the process talking to one salesman who gave me a price. Then the next day another one started talking to me and told me something different. I went to purchase the car, which for me was a 3 1/2 hour drive. I get there and the salesman I was talking to wasn't there so I spoke to a 3rd salesman. I looked over the car and it had 4 different brand of tires on it. Haggled for new tires that were all the same brand but they wanted to give me the cheapest ones they could find. Come on, this is a performance car. Then they wanted to give me far less for my trade in. I did my homework prior to this so after all the mess I got up and left. They don't care about the customer or making a sale.
Sep 24, 2012
Honestly I was apprehensive at start. My experience was quite positive and illuminating. Illuminating in a sense that as the old adage say "you can't judge a book by its cover". The dealership is not as classy as your usual large scale car places. They make up their lack of immaculate showroom by their fair and straightforward no hassle attitude. Got the dream car I want, an MB E350. Do your homework before you buy. Great guys to work with especially Daniel who sold us the car.
Aug 28, 2012
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