Delta Subaru

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6025 28th St SE, Grand Rapids, MI 49546

Sales: (888) 658-9163

Today 9:00am - 6:00pm
(Closed Now)
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Mar 21, 2015
They were great until they sold the car my husband and I were 24 hours away from buying (only because the guy who assesses trade ins left early the day we were going to buy). The next morning they told us the car was sold and after that they didn't call us back and sent all our calls to voice mail. When we finally got our car in to get a trade in value they wouldn't match the trade in value from the Toyota dealership (by only a couple hundred dollars) because "our cars sell fast and we don't have to match their number because our cars are so high quality." They said it like jerks and could've put it in a different, less offensive way. It was like they didn't want our business anymore after their last 2014 sold but that's ok because we bought a Toyota RAV4 instead. Their loss, not ours.
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May 15, 2014
No response to my Car Guru email but excellent personal response via phone and in person.
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Feb 21, 2013
I was looking for a specific used car on your lot. Since no one was around, I noticed a salesperson walking away from a car that he was showing to a couple and quickly aqsked him if the car was there. He chided me for asking while he was with a customer (he was not talking to them at that time) and suggested I go in the showroom to find out. Since it was obvious he was with another customer, but was not activly engaged in communicating with them, but rather walking accross the lot and easily able to respond in seconds, this left me, at best, annoyed. It was memorable, but not in a positive way.
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