DeFouw Chevrolet BMW

GM Certified Internet Dealer, GM Certified Used Vehicles

320 Sagamore Pkwy S.
Lafayette, IN 47905

Sales: (765) 358-7891

Service: (765) 375-0665

Today 8:30 AM - 8:00 PM
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https://static.cargurus.com/images/forsale/2018/09/19/00/10/2017_gmc_acadia-pic-2964710208416250150-152x114.jpeg

2017 GMC Acadia Denali Used Cars in Lafayette, IN 47905

Great Deal
$3,444 BELOW
CarGurus IMV of $33,344

Price: $29,900

Mileage: 36,427

Location: Lafayette, IN 47905

Average time on market: 30 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ebony Twilight Metallic Description: Used 2017 GMC Acadia Denali for sale - $29,900, 36,427 miles with Bluetooth, Leather Seats, Navigation System, Adaptive Cruise Control, Technology Package
https://static.cargurus.com/images/forsale/2018/10/11/22/25/2017_ford_focus-pic-7503443197457302365-152x114.jpeg

2017 Ford Focus SE Hatchback Used Cars in Lafayette, IN 47905

Great Deal
$2,205 BELOW
CarGurus IMV of $12,185

Price: $9,980

Mileage: 46,325

Location: Lafayette, IN 47905

Average time on market: 40 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Red Description: Used 2017 Ford Focus SE Hatchback for sale - $9,980, 46,325 miles with Bluetooth, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/10/05/00/57/2018_gmc_acadia-pic-8255381547783569819-152x114.jpeg

2018 GMC Acadia SLT Used Cars in Lafayette, IN 47905

Great Deal
$3,450 BELOW
CarGurus IMV of $29,570

Price: $26,120

Mileage: 27,326

Location: Lafayette, IN 47905

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Crimson Red Tintcoat Description: Used 2018 GMC Acadia SLT for sale - $26,120, 27,326 miles with Bluetooth, Leather Seats, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2018/10/13/22/27/2016_buick_verano-pic-829003127886646416-152x114.jpeg

2016 Buick Verano Sport Touring FWD Used Cars in Lafayette, IN 47905

Great Deal
$2,174 BELOW
CarGurus IMV of $15,664

Price: $13,490

Mileage: 39,306

Location: Lafayette, IN 47905

Average time on market: 40 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Summit White Description: Used 2016 Buick Verano Sport Touring FWD for sale - $13,490, 39,306 miles with Bluetooth, Remote Start
https://static.cargurus.com/images/forsale/2018/11/29/22/35/2018_gmc_terrain-pic-243171896814400978-152x114.jpeg

2018 GMC Terrain SLE Used Cars in Lafayette, IN 47905

Great Deal
$3,363 BELOW
CarGurus IMV of $23,263

Price: $19,900

Mileage: 23,775

Location: Lafayette, IN 47905

Average time on market: 26 days Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Summit White Description: Used 2018 GMC Terrain SLE for sale - $19,900, 23,775 miles with Bluetooth
https://static.cargurus.com/images/forsale/2019/01/15/23/03/2015_buick_lacrosse-pic-6065657933184492694-152x114.jpeg

2015 Buick LaCrosse Premium I FWD Used Cars in Lafayette, IN 47905

Great Deal
$2,928 BELOW
CarGurus IMV of $21,828

Price: $18,900

Mileage: 32,855

Location: Lafayette, IN 47905

Average time on market: 51 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Frost Tricoat Description: Used 2015 Buick LaCrosse Premium I FWD for sale - $18,900, 32,855 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Driver Confidence Package
https://static.cargurus.com/images/forsale/2018/12/26/22/52/2016_toyota_tacoma-pic-253058490647139635-152x114.jpeg

2016 Toyota Tacoma Double Cab V6 TRD Sport 4WD Used Cars in Lafayette, IN 47905

Great Deal
$2,764 BELOW
CarGurus IMV of $28,234

Price: $25,470

Mileage: 77,401

Location: Lafayette, IN 47905

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silver Description: Used 2016 Toyota Tacoma Double Cab V6 TRD Sport 4WD for sale - $25,470, 77,401 miles with Sunroof/Moonroof, Technology Package, Off Road Package
https://static.cargurus.com/images/forsale/2018/11/01/22/14/2017_chevrolet_trax-pic-5619557287198367801-152x114.jpeg

2017 Chevrolet Trax LT FWD Used Cars in Lafayette, IN 47905

Great Deal
$1,968 BELOW
CarGurus IMV of $17,468

Price: $15,500

Mileage: 7,315

Location: Lafayette, IN 47905

Average time on market: 42 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Crimson Metallic Description: Used 2017 Chevrolet Trax LT FWD for sale - $15,500, 7,315 miles with Bluetooth, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/11/15/22/15/2018_hyundai_elantra-pic-9160223837507667611-152x114.jpeg

2018 Hyundai Elantra SEL Sedan FWD Used Cars in Lafayette, IN 47905

Great Deal
$1,489 BELOW
CarGurus IMV of $14,079

Price: $12,590

Mileage: 30,377

Location: Lafayette, IN 47905

Average time on market: 18 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Phantom Black Description: Used 2018 Hyundai Elantra SEL Sedan FWD for sale - $12,590, 30,377 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/11/16/22/04/2018_hyundai_elantra-pic-4678341207814667390-152x114.jpeg

2018 Hyundai Elantra SEL Sedan FWD Used Cars in Lafayette, IN 47905

Great Deal
$1,486 BELOW
CarGurus IMV of $14,076

Price: $12,590

Mileage: 30,418

Location: Lafayette, IN 47905

Average time on market: 18 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Machine Gray Description: Used 2018 Hyundai Elantra SEL Sedan FWD for sale - $12,590, 30,418 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/11/24/21/58/2017_nissan_sentra-pic-5746743371848551472-152x114.jpeg

2017 Nissan Sentra S Used Cars in Lafayette, IN 47905

Great Deal
$2,051 BELOW
CarGurus IMV of $13,431

Price: $11,380

Mileage: 28,857

Location: Lafayette, IN 47905

Average time on market: 37 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Brilliant Silver Description: Used 2017 Nissan Sentra S for sale - $11,380, 28,857 miles with Steel Wheels, Bluetooth
https://static.cargurus.com/images/forsale/2018/11/26/23/05/2017_nissan_sentra-pic-7552236710234819795-152x114.jpeg

2017 Nissan Sentra S Used Cars in Lafayette, IN 47905

Great Deal
$2,034 BELOW
CarGurus IMV of $13,474

Price: $11,440

Mileage: 27,967

Location: Lafayette, IN 47905

Average time on market: 37 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Deep Blue Pearl Description: Used 2017 Nissan Sentra S for sale - $11,440, 27,967 miles with Steel Wheels, Bluetooth
https://static.cargurus.com/images/forsale/2018/12/11/22/16/2016_ram_1500-pic-6171949267432025731-152x114.jpeg

2016 Ram 1500 Big Horn Crew Cab 4WD Used Cars in Lafayette, IN 47905

Great Deal
$2,664 BELOW
CarGurus IMV of $29,054

Price: $26,390

Mileage: 30,270

Location: Lafayette, IN 47905

Average time on market: 43 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Brilliant Black Crystal Pearlcoat Description: Used 2016 Ram 1500 Big Horn Crew Cab 4WD for sale - $26,390, 30,270 miles with Bluetooth, Backup Camera, Remote Start, Quick Order Package
https://static.cargurus.com/images/forsale/2018/11/27/23/04/2016_toyota_camry-pic-4592142124571298740-152x114.jpeg

2016 Toyota Camry XSE Used Cars in Lafayette, IN 47905

Great Deal
$2,015 BELOW
CarGurus IMV of $18,485

Price: $16,470

Mileage: 38,786

Location: Lafayette, IN 47905

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2016 Toyota Camry XSE for sale - $16,470, 38,786 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/10/03/23/31/2017_chevrolet_impala-pic-4090941122422288378-152x114.jpeg

2017 Chevrolet Impala LT FWD Used Cars in Lafayette, IN 47905

Great Deal
$2,458 BELOW
CarGurus IMV of $17,198

Price: $14,740

Mileage: 51,302

Location: Lafayette, IN 47905

Average time on market: 41 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Summit White Description: Used 2017 Chevrolet Impala LT FWD for sale - $14,740, 51,302 miles with Bluetooth, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 28, 2018
Guru97FCS
The vehicle I wanted was leaving the dealership about the same time I emailed but they still responded and asked what I was looking for so they could keep an eye out. They also emailed a week or so later to tell me they were still looking. Nice follow-up.
Response from current dealership:
Thank you so much for the great review!  Your kind words really do mean a lot to our Team! Moving forward, please let us know if we can be of any assistance.

Sincerely,

Smile Meade | Customer Care Advocate
smeade@defouw.com
Nov 23, 2018
They contacted me by phone and let me know all I needed to know before I went to the dealer!
Response from current dealership:
Thank you so much for the 5-Star Review!!  We hope your experience at the dealership was just as good. If we can help in any way moving forward please let me know.

Sincerely,

Smile Meade | Customer Care Advocate
smeade@defouw.com
Nov 20, 2018
GuruXBWNW
When I requested information about the vehicles the sales associate got back with me right away. They are very friendly. They have been extremely helpful sending me pictures of other vehicles I might be interested in. Very much appreciate that.
Response from current dealership:
Thank you for the great Review! We appreciate the opportunity to earn your business. If we can help in any way please don't hesitate to reach out.

Sincerely,

Smile Meade | Customer Care Advocate
smeade@defouw.com
Nov 20, 2018
They contacted me the following day. Very helpful with my situation.
Response from current dealership:
Thank you for the 5-Star Review Donald! Please don't hesitate to reach out if you need assistance.

Sincerely,

Smile Meade | Customer Care Advocate
smeade@defouw.com
Oct 30, 2018
traveled 300 miles to get the best deal I could get. Came from Ohio and treated great. I will always check with them first.
Response from current dealership:
Thank you so much Bryan for the great feedback!  We appreciate you giving us the opportunity to earn your business from such a long distance away.  Whether you live here in town or 300 miles away we want to welcome you to the DeFOUW Family! Moving forward, please don't hesitate to contact us if you need assistance.

Sincerely,
Smile Meade  | Customer Care Advocate
Oct 23, 2018
Khast
Dealership took 2 days to email me with information about the car. It was not exactly what I was looking for, so I did not visit the dealership.
Response from current dealership:
Thank you for taking the time to let us know about your experience. I sincerely apologize for the delay in getting back to you with your inquiry.  Customer service, which includes replying back promptly, is very important to us so your comments are very concerning.  Please email me at smeade@defouw.com so we can go over your experience in more detail.

Sincerely,
Smile Meade | Internet Sales Director
smeade@defouw.com
Oct 20, 2018
Saylor10
Great communication!!
Response from current dealership:
Thank you so much for the 5-Star Review! Please don't hesitate to reach out to us if we can help in any way.

Sincerely,
Smile Meade | Customer Care Advocate
smeade@defouw.com
Sep 30, 2018
GuruTJQFN
The sale person named Joe really took very good care of me! The price of the automobile was very competitive and reasonable. I was contacted by a representative relatively quickly by email. He was very polite and answered all my questions. Then he set me up an appointment with the dealership. Then passed me off to a sales representative who called me at home to verify my appointment with him. When I arrived they had secured for me a very competitive interest rate. Better than the one I had I might add. So I must say I had a very please experience with this dealership! I would highly recommend making the drive to Lafayette to purchase your next used or new automobile.
Response from current dealership:
Thank you so much for this amazing review!  We are so happy you had a great experience with Joe and our Team! Please don't hesitate to reach out if you have questions. We look forward to the time we can work with you again!

Sincerely,
Smile Meade | Customer Care Advocate
smeade@defouw.com
Sep 23, 2018
trivet63
Price was fair. Worked with me on a couple of issues and had me out the door with my new car as fast as they could. Sales and finance were great.
Response from current dealership:
Thank you so much for the great review!  We are so happy you had a great experience with our Team! Let us know if you have questions or if we can help in any way.

Sincerely,
Smile Meade | Customer Care Advocate
smeade@defouw.com
Sep 13, 2018
very good and helpfull
Response from current dealership:
Thank you so much for the 5-Star Review Leroy!  Please don't hesitate to reach out if you have questions.
Sep 4, 2018
Saramid24
Quick response
1 people found this review helpful.
Response from current dealership:
Thank you for the 5-Star Review!  Please don't hesitate to reach out to us if we can help in any way.
Aug 8, 2018
Awesome!
Response from current dealership:
Thank you for 5-Star review Vicki! Let us know if we can help in any way.
Jul 26, 2018
Igor Krezo
Very Quick Reply to my request. Provided all requested information in a clear and concise manner. Great folks.
Response from current dealership:
Thank you so much Igo for the great review! We appreciate your business and look forward to working with you again in the future. Please don't hesitate to reach out if you need assistance in any way.
Jul 5, 2018
Responded quickly to my inquiry. Had the car ready for me to test drive when I got there and were very helpful. Completed the paperwork quickly when I decided to purchase the car. Very pleased with their customer service!
Response from current dealership:
Thank you Kirstine for the awesome review! We are pleased to hear your DeFOUW experience was a good one!
Jul 2, 2018
Dealer associates contacted us regularly via email but were not intrusive. They answered questions and were very cordial.
Response from current dealership:
Thanks Roger for the review! We want to make sure our customers have no doubt in their mind when purchasing a car. We want to make sure you the buying experience is seamless and pleasant. Thanks again!
Jun 16, 2018
GuruT9321
On line I notice right away DeFouw Auto was ready to deal with a lot better price then any of the other competitors. I contacted them online and was immediately contacted by their representative.Sales rep. Ben Mulikin was very friendly,informative,and very effective in managing a potential sale of this BMW. I was also contacted by Mike Overby,Gen. Sales Manager, to insure I was satisfied with the deal,and He even sweetened the sale price! If I lived closer to their dealership,I would be buying a car from them. Great bunch of people!
Response from current dealership:
Thank you for taking the time to provide us feedback! We want our customers to have all the tools and knowledge possible before purchasing a car. We spend countless hours tweaking our website and its features to make sure the car buying experience is as best as possible.
Jun 16, 2018
GuruYZDKW
Got right back to me
Response from current dealership:
Thank you for taking the to provide us feedback!
Jun 8, 2018
GuruZMCQ7
Quick response truck sold
0 people found this review helpful.
Response from current dealership:
Thank you for taking the time to leave us a positive review!
May 18, 2018
Very helpful sales reps
0 people found this review helpful.
Response from current dealership:
Thank you for taking the time to leave us a positive review!
May 14, 2018
Sales staff very helpful, and the communication was great. I didn't buy the car but will continue to look with that dealer. I would recommend them. First rate experience.
0 people found this review helpful.
Response from current dealership:
We are glad to see your experience was positive. At DeFOUW, we know picking out the right vehicle is crucial as well as timing so we do not push our customers to make a purchase when everything is not in align. We are glad to see that you will highly consider doing business with DeFOUW in the future. Please reach out if we can provide any assistance in your car search. Again, we appreciate the feedback!

Best,
The DeFOUW Team
May 13, 2018
JwRich51
They were very helpful with securing the vehicle of my choice.
0 people found this review helpful.
Response from current dealership:
We are glad we found the right vehicle for you! We know purchasing a car is a big commitment so picking out the right one is crucial! Thank you for taking the time to give us feedback and we are glad to see your experience was positive.

Best,
The DeFOUW Team
May 6, 2018
Guru5GW7S
Easy going, did well for me.
0 people found this review helpful.
Response from current dealership:
Thank you for taking the time to give us feedback. We are glad your experience at DeFOUW was positive. We are glad to hear your experience was laid back and we put emphasis on giving our customers the best experience possible.

Best,
The DeFOUW Team
May 4, 2018
Dennis Romack was absolutely great in helping me. We purchased the van and are very satisfied.
0 people found this review helpful.
Response from current dealership:
We are glad to hear that you left the dealership satisfied! We are a full service dealership so we can assist you at any moment with your car needs so we can make your auto experience a good one! I'm sure it will make Romack's day once I give him the good news of your review. Again, thank you for taking the time in giving us feedback and ecstatic that you had a positive experience working with us!

Best,
The DeFOUW Team
Apr 26, 2018
Guru9GP2W
5
The dealer is very responsive and cordial.
0 people found this review helpful.
Response from current dealership:
Thank you for taking the time to give us positive feedback! At DeFouw, we put our customers first and our staff works hard to make sure our customers are satisfied. Our dealership is a family and we think of our customers in the same sense. Again, thank you for your time and business!

Thanks,
The DeFouw Team
Apr 24, 2018
GuruY3G2S
I worked with internet specialist Dave Jeffers and salesman Noel Evans at DeFouw. They were both great to work with. No pressure and genuine good guys. Also, the car was priced better than any car within hundreds of miles. When I arrived after giving them very short notice, the car was pulled up and ready for a test drive. It was immaculate inside and out. I could tell right away that they took pride in their work. After a short drive, I was filling out paperwork to buy it. I would highly recommend Dave and Noel at DeFouw for your next car purchase.
Response from current dealership:
Thank you so much for the great review and taking the time to let us know about your experience!  Dave and Noel both worth very hard to make sure their customers feel comfortable and not pressured so I know  they'll love to hear your kind words.  We appreciate your business and look forward to working with you again.  Let us know if we can help in any way.

Best,
DeFOIUW Team
Apr 5, 2018
GuruY4FC3
Got. Your call and response., good sevice. Response, but never. Heard. Back
Response from current dealership:
We appreciate you letting us know about your experience.  We work hard to make sure our customer are taken care of before, during and after their vehicle purchase so your review is very concerning to us. We sincerely apologize that you were not followed up.  Can you please email me at smeade@defouw.com so we discuss your situation in more detail so I can assure this will not happen again?  

Sincerely,
Smile Meade | Internet Sales Director
smeade@defouw.com
Apr 2, 2018
GuruYQJ2S
Knowledgable and friendly sales people. I purchased a beautiful vehicle and got a great deal!
Response from current dealership:
Thank you so much for the great review! We are so happy you had an excellent experience with our Team. Let us know we have can help in any way.

Sincerely,
DeFOUW Team
Mar 19, 2018
DeFouw Chevrolet in Lafayette it's a great place to start your car shopping experience! I live in NW Indy area and at the beginning of the year I started my search for our next car, looking for an used Chevy Equinox. I bought it a month ago from Defouw Chevy. So, I'm writing this review not under the euphoria of a new car purchase, but after the things settle down and I used the car for the past month. After a week of internet research I started to contact different dealerships. Even from this point the experience was great with DeFouw: they answered my questions and even they invited me to come and see their cars they didn't try to pressure or lure me in. After we checked several dealerships in Indianapolis area, we decided to go and check some in Lafayette. We visited some and in the end we went to DeFouw Chevy. We really liked what we found here: great services provided in timely manner, the salespeople didn't try to sell their cars telling us untrue stories, but most important we liked the cars. Comparing them to what we found in other places these cars looked and feel great and they had competitive prices. The car we bought I also took it to a car shop in my hometown to be inspected, after I bought it, and they said the same thing: the car was in a great shape. We visited the dealership two times until we agreed on a car, and we worked in our negotiations for the car with several sales agents and their manager and all of them did an awesome job. After I bought the car I talked with a friend of mine that lived in Lafayette area ten or fifteen years ago and he said he used to buy cars from them, too, because of their great services and quality of the cars. It seems over the years they managed to keep their high standards in a very competitive business. So, I think you won't go wrong if you'll start your car search with them!
Response from current dealership:
Thank you so much Doru for your kind words regarding your recent experience with our Team!  The time you took to write down your thoughts really does mean a lot to us. We want to welcome you to the DeFOUW Family and look forward to working with you again! In the meantime, let us know if we can help in any way.

Sincerely,
DeFOUW Automotive Team
Mar 12, 2018
Dealer contacted me immediately. Dealer was helpful in providing info on truck and professional in meeting my truck requirements.
Response from current dealership:
Hi Shirley,

We appreciate the time you took to submit a review regarding your recent experience with our Team! We work hard to ensure customers receive great customer service so thank you so much!  Let us know if we can help in any way.

Best,
DeFOUW Team
Mar 5, 2018
Quick responses, but vehicle was not available.
Response from current dealership:
Thank you for taking the time to let us know about your experience with us. I'm sorry the vehicle you were interested in was no longer available.  We may have other options for you as we have a very large selection of new and pre-owned vehicles. When you have a chance please email me at smeade@defouw.com and let me know what you are looking for in a new vehicle so I can check our inventory.  I look forward to hearing from you!

Best,
Smile Meade | Internet Sales Director
smeade@defouw.com
Feb 20, 2018
GuruZ43RC
Excellent service!!!
Response from current dealership:
Thank you so much for teh 5-Star rating and excellent review!  We appreciate your business!  Let us know if we can help in any way!
Feb 14, 2018
Doug was very nice, very courteous and helpful. Called about a 2014 silverado, wasn't told before I drove 2 hours that it was a no haggle dealership so that was little upsetting, ended up not buying the truck.
Response from current dealership:
Hi Jon,

Thank you for taking the time to let us know about your experience. I'm so happy you had a great experience with Doug but would definitely like to discuss in further detail about your experience prior to your visit. On behalf of our team, I want to apologize for your inconvenience. I also want to ensure this does not happen again so I've been able to talk Doug, our Internet Sales Rep and the Used Car Manager you spoke to who assisted Doug.  When you have an opportunity please send me an email.

Sincerely,

Internet Sales Director
Smile Meade | smeade@defouw.com
Jan 19, 2018
The first sales person that was monitoring the internet was very helpful and referred me to a second salesperson. This salesman informed me that the car was sold pending financing. Didn’t feel that this second salesman was very interested in selling a car.
Response from current dealership:
James - I apologize for our delayed response to your review.  Thank you for taking the time to let us know about your experience.  Can you please send me an email so we can go over your visit in more detail? I want to ensure this is addressed so it does not happen again.

Smile Meade | Internet Sales Director | smeade@defouw.com
Jan 18, 2018
good experience. Not what I was looking for.
Jan 10, 2018
Shayla Williamson
Very attentive and they keep checking in with me.
Response from current dealership:
Shayla - Thank you so much for your kind words! It really does mean a lot to us.  Let us know if there is anything we can do to help.

Smile Meade
Internet Sales Manager
smeade@defouw.com
Jan 1, 2018
Responded immediately. Don't negotiate prices at all. Sort of pushy sales people
2 people found this review helpful.
Response from current dealership:
Hi Eric - Thank you for taking the time to write us this review.  Your experience does concern me. Please send me an email so we can discuss this in further detail smeade@defouw.com.

Smile Meade
Internet Sales Director
smeade@defouw.com
Nov 25, 2017
It has been very good
Nov 14, 2017
newman4au
I didn't hear anything back from the dealer for over a week after I contacted them, and then only to say that the car was not longer available. I was a serious buyer, but the dealership didn't contact me in a timely fashion.
2 people found this review helpful.
Response from current dealership:
Hello,

We really appreciate the time you took to provide us feedback and sincerely apologize for your recent experience. Our online customers are extremely important to us so your review is very concerning.  Please contact me at your earliest convenience so we can go over your experience in more detail to ensure it does not happen again. Email me at smeade@defouw.com

Warmest Regards,

Smile Meade
Internet Sales Director
Oct 25, 2017
Not very knowledgeable about extended warranties or their own service department.
2 people found this review helpful.
Response from current dealership:
Robb,

I want to thank you for taking the time to write a review and also apologize for your experience. Please reach out to me when you have an opportunity so we can discuss this matter in more detail and ensure it does not happen again.

Smile Meade
Internet Sales Director
smeade@defouw.com or 765.449.2858
Oct 24, 2017
drmalter
My sales person Jose and the manager Mike were professional and easy to work with. Great customer service and a relaxed buying experience.
Oct 18, 2017
I bought this car it was as good as they said it was,verry good to deal with.
Oct 14, 2017
Vibe_1263
Dave had Contact me right away but don't have time to go look yet.
Oct 2, 2017
Horrible! Say the car is in great shape and nothing wrong! Drive 2 hours to come see a dented, scuffed, and scratched car!
2 people found this review helpful.
Response from current dealership:
Chris, We sincerely apologize for your experience. We work with many customers who reside a long distance from our dealership and strive to be completely transparent so your review is very concerning to us.  Please email me at smeade@defouw.com so we can go over your experience in more detail  to ensure this does not happen again -  DeFouw Automotive Team
Aug 25, 2017
GuruD43HL
Great service-love the car
Jul 19, 2017
Guru9VDXZ
Very helpful and good with following up
Jul 12, 2017
The sales agent David responded quickly. He answered every email and phone call and was very knowledgeable and helpful.
Jul 6, 2017
Very good
Jun 28, 2017
Excellent. Ron was great and attended to every detail. Very good at keeping in touch.
Jun 19, 2017
Dealer responded quickly even though the vehicle had sold. They even called me after the deal fell thru.
1 people found this review helpful.
Jun 18, 2017
Response was quick and helpful!
Jun 15, 2017
GuruRTJ4
Did not purchase a unit from this dealer but had good conversation and looks like they have quality products
Jun 1, 2017
I did purchase this vehicle . Drove a ways to get there . More damage than listed , and didn't have the options listed . A fair price tho .
2 people found this review helpful.
May 17, 2017
Dealer responded quickly. Answered questions I asked. Sent multiple pictures of the car. Salesman was polite and knowledgeable. Car price was fair - I purchased the 2011 Camaro they had for sale.
May 16, 2017
Guru8LC9
Very nice people. Excellent communication and got back quickly.
May 8, 2017
Very responsive, very helpful, fair prices
May 1, 2017
GuruZ52C
All questions have been answered, and was very prompt.
Apr 1, 2017
Good. Kept in touch
Mar 27, 2017
Prompt response. Tried to find what we were looking for.
Mar 13, 2017
It had a very good conversation and had almost made up mind to buy the auto but a better was found closer to my home.
0 people found this review helpful.
Mar 12, 2017
Responded fast
Mar 10, 2017
Citi_1145
Was fair and upfront with their expectations. Unfortunately, we were unable to work out a deal that would fit both our expectations.
Mar 5, 2017
very professional and honest to the price negotiation.
Jan 17, 2017
Dealer responded in a timely manner and was professional.
Jan 17, 2017
They were great
1 people found this review helpful.
Jan 16, 2017
They never cleaned the car out at all and they never went through the car like they said they did. (we have warranty and an appoint at a different dealer to have it gone through correctly, the mechanicals of it that is. It is sucking gas terrible, so something isn't right, if they had done their job, they would have found that out and fixed it) There was garbage in it, and they never cleaned the spots. A floor mat was missing, they did get me a new one before we left. The lever to move the back of the driver seat was gone and they didn't know it! Car dealers are notorious for being liars and cheats, but these people take the cake! NEVER doing business there again. EVER SOOOOO disappointed! greed has gotten the better of them! Shame on us for buying it, shame on them for knowing selling a not right vehicle.....we just bought this on 1/14/17 and it is 1/16/17. I do like the car, but wish I would have went elsewhere....big mistake on our part.....huge!
7 people found this review helpful.
Response from current dealership:
Karen,

We sincerely apologize for your experience and completely understand why you would be upset.  The information you shared is very concerning to us. Please contact Chad Schneider at cschneider@defouw.com when it is convenient.

Sincerely,
DeFouw Team
Read 61 old reviews
Jan 15, 2017
Quick to respond! Answered all of my questions.
Jan 11, 2017
Vehicle was dirty never got detailed. Still not bad for quick trade in. They stayed in contact with me the whole time.
Dec 25, 2016
They have answered all my questions timely.
Dec 19, 2016
I have purchased 2 vehicles from DeFouw in the past and have never had an issue at this dealership.
2 people found this review helpful.
Dec 18, 2016
Excellent place to do business
1 people found this review helpful.
Dec 7, 2016
We scheduled an appointment but the car we went to see was filthy and had trash in it. The dealership had been using it to transport employees but didn't take time to clean it even though they had 2 days to do so. The sales man didn't know the list price or really anything about the vehicle. Very poor experience.
9 people found this review helpful.
Nov 12, 2016
Prompt, responsive, answered all questions
Nov 11, 2016
Prompt and pleasant service with good follow up.
1 people found this review helpful.
Oct 20, 2016
I had a wonderful experience with Defouw . They were honest very kind and I didn't feel like I was taken advantage of through the whole process of purchasing this vehicle. I recommend these guys and I drove an hour each way to buy the vehicle . I will buy from them again !!!! Thumbs up
3 people found this review helpful.
Oct 19, 2016
Responded even durring off hours, and was very easy to communicate with, and was very detailed in his responses to my questions. Very good experience.
2 people found this review helpful.
Oct 15, 2016
It was fast, good and to the point. No drama, no lies, just the truth. And that's exactly why I liked it.
2 people found this review helpful.
Oct 15, 2016
Very nice.
1 people found this review helpful.
Oct 10, 2016
Sold the car I was interested in, but promptly answered my emails.
2 people found this review helpful.
Sep 15, 2016
I called on a Tuesday and inquired about a 2008 F-250. They had just got the truck so they told me they would service the truck that day and would be ready by Wednesday at 10:00 am. I drove 4.5 hours and arrived at 9:45 am to find that the truck just completed its service but no detailing had been done. After test driving, I ask them to fix the wheel alignment. While the technician was working on the alignment he noticed that the catalytic converter was missing. They informed me that they couldn't sell the truck without this part and that they would need to install one. In my opinion, this should have been addressed at servicing and saved me a trip. We continued with negotiations and I was still interested in purchasing the truck. The sales manager, Matt, approached me and said he isn't going to sell me the truck because he didn't have enough money in it to fix it. I was furious that he didn't even offer to meet in the middle. It was as simple as that. Obviously they don't care about their customers or their customers time!
8 people found this review helpful.
Sep 10, 2016
Cesni Ennis is awesome!! I dealt with a couple other dealers but ended up buying from DeFouw due to Cesni. Great follow up but not pushy.
1 people found this review helpful.
Sep 6, 2016
I went down the next day and they and they had sent the car to the auction ..
3 people found this review helpful.
Sep 6, 2016
Great experience, great deal! Highly recommend.
1 people found this review helpful.
Aug 21, 2016
Immediate response to my email.
1 people found this review helpful.
Aug 18, 2016
We got a great deal on our Traverse and the staff was great to work with.
1 people found this review helpful.
Aug 16, 2016
Matt and Cesni were very responsive to my inquiry and questions on a BMW X540e. They were very accurate and open...disclosing all of the information about their offer. their attitude made it a positive experience for me...
2 people found this review helpful.
Aug 16, 2016
Decent dealer
1 people found this review helpful.
Jul 5, 2016
Experience was amazing. Chad Oakley and the staff there made us feel comfortable and relaxed. Best car buying experience my wife and I have ever had buying at a dealer.
2 people found this review helpful.
Jul 3, 2016
I was contacted immediately. All of my questions were answered. I had a very good experience.
1 people found this review helpful.
Jun 23, 2016
Had sold the vehicle I wanted but they did try to offer others.
1 people found this review helpful.
May 14, 2016
Helpful, but car sold
1 people found this review helpful.
Apr 30, 2016
Loyd was very very helpful in the purchase of my car. Also with getting me setup with a payment plan, even with no credit. Everyone was friendly, and always made sure we understood what was going on. Very professional, and very experienced, thank you Loyd.
1 people found this review helpful.
Mar 24, 2016
stiv
Professional Salespeople
2 people found this review helpful.
Mar 20, 2016
I didnt buy the nissan, but another car from them.
2 people found this review helpful.
Mar 20, 2016
good experience
1 people found this review helpful.
Mar 15, 2016
Dealer not willing to negotiate on price
3 people found this review helpful.
Mar 7, 2016
DeFouw responded to my inquiry and tried to stay in contact with me to see if there was anything they could do to assist me in finding a car.
1 people found this review helpful.
Mar 2, 2016
I got a prompt reply and a follow up email the next day. Then I emailed them with a few questions and they replied the same day.
2 people found this review helpful.
Feb 17, 2016
Contacted several times but bought car elsewhere
2 people found this review helpful.
Jan 30, 2016
Wonderful experience. We bought exactly what we wanted and the process was very smooth. Will definitely go back and refer them to other friends and family.
1 people found this review helpful.
Jan 4, 2016
Dealer got back to me very quickly. I didn't end up buying the car I originally inquired about, but I did buy a different one from them.
2 people found this review helpful.
Jan 1, 2016
Contacted me immediately and did not pressure the sale.
1 people found this review helpful.
Jan 1, 2016
I purchased the listed car from this dealer 2 days ago. Working with them was great - the salesperson was knowledgeable, pleasant, low (no) pressure, and helpful. They gave me a fair price on my trade-in and made the entire process painless. I highly recommend them!
1 people found this review helpful.
Dec 22, 2015
Excellent!
1 people found this review helpful.
Nov 4, 2015
Dennis was very nice and extremely helpful! I believe this is a GREAT place to do business
1 people found this review helpful.
Oct 23, 2015
They responsed to my inquiry quickly
1 people found this review helpful.
Oct 13, 2015
The sales staff were great. Timel communication, helpful and willing to accommodate all the requirements I had.
1 people found this review helpful.
Sep 25, 2015
Excellent service, sales staff was friendly and helpful ,from the moment we first called to the moment we drove off the lot with our vehicle. Definitely recommend!!!
1 people found this review helpful.
Aug 29, 2015
Quick response....
1 people found this review helpful.
Jul 30, 2015
They were prompt, professional and courteous!
Jun 20, 2015
I ended up purchasing from a different manufacturer, but these folks were very helpful and courteous. Highly recommend.
May 14, 2015
Overall painless experience. Great car great price will definitely be back and would strongly recommend this dealership.
1 people found this review helpful.
Apr 5, 2015
Jebranson
Submitted online request for info. Received email and phone call within a few hours. Made arrangements to see on Saturday when they opened. Truck was ready in front waiting and salesman worked hard to compete with my credit union rate and actually beat it. Very positive experience. I made a reasonable offer expecting them to meet me half way and they did. I will start here in future when looking to buy again.
1 people found this review helpful.
Mar 31, 2015
Unwilling to negotiate on price.
Feb 13, 2015
Great service and sales , will buy again from them !
Feb 5, 2015
I ended up purchasing the vehicle
Jan 2, 2015
Promptly responded to my email. Had vehicle ready to drive when I arrived. Ultimately bought a different vehicle from them, but would strongly consider using them again.
Dec 5, 2014
Dansch
Sincerely cared and took extra efforts to help us get the car we wanted.
Nov 6, 2014
Responded quickly
Jun 7, 2014
follow up on Qs and stay in touch no car purchased yet
Apr 2, 2014
Did not buy, but very helpful.
1 people found this review helpful.
Mar 6, 2014
tail
Dealer got right back to me and was very attentive to my needs.
1 people found this review helpful.
Jun 12, 2013
Pleasant experience.
1 people found this review helpful.
Mar 18, 2013
They knew I was very interested , and coming to see the SUV but sold it without a word.
1 people found this review helpful.
Mar 17, 2013
I got the vehicle at the price, not even a week later alternator goes and dealership didnt want to make it right. People don't buy a vehicle from this establishment run the other way
1 people found this review helpful.
Nov 15, 2012
Sales person was very honest
1 people found this review helpful.
Nov 8, 2011
Very helpful - Answered all of my questions thoroughly and in timely manner. Never got email for sales person and could not as effectively communicate with sales person.
1 people found this review helpful.

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