Dallas Dodge Chrysler Jeep Ram

11550 Lyndon B Johnson Fwy
Dallas, TX 75238

Map & Directions

http://www.dallasdodge.net

Sales: (214) 983-3060

Service: (866) 907-6266

Closed Today (Sun)

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Inventory
Sales Reviews (43)

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Aug 18, 2019

MD8496

I drove 100 miles to view and test drive a 2015 Dodge Challenger that was confirmed by phone to be a "non-smoker". To my disappointment, the vehicle smelled heavily of cigarette smoke and had not been cleaned. The staff was neither engaged nor willing to negotiate at all. I will not make the mistake of contacting this dealership again.

2 people found this review helpful.

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Response from current dealership:

Hello there, I am sorry to hear about the smoke smell you experienced in our vehicle. I would like to try to make up for this, can you please contact me when you have a moment?

Ron Bailey
General Sales Manager
rbailey@dallasdodge.net

Aug 9, 2019

joe

Super responsive and very professional.

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Response from current dealership:

Thank you Joe for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Jul 31, 2019

GuruS8JPG

I got the truck and for a really good price Good ppl and fast @ what they do very satisfy

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Response from current dealership:

Glad to hear it! Please let us know if there is anything else we can do to help!

May 7, 2019

Reginald

Good customer service

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Response from current dealership:

Thank you for your kind words! We look forward to your business with us again!

Apr 26, 2019

GuruL51RB

Great

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Response from current dealership:

Thank you!

Jan 2, 2019

AMBER

Bought my car here.

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Response from current dealership:

Thank you for your business, Amber!

Dec 14, 2018

James

Great service

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Response from current dealership:

Thank you James!

Dec 7, 2018

Shannon

Responsive and helpful.

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Response from current dealership:

Thank you Shannon!

Dec 6, 2018

Waja_377

They reply back immediately and my plan was to visit them this weekend but the weather might prevent me from going and reschedule another day.

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Response from current dealership:

Thank you for taking the time to leave us a review! We look forward to your business with us again!

Dec 5, 2018

Devin

Took less than 10 minutes to reply to me I bought the vehicle less than 2 hours later. Love my new car.

1 people found this review helpful.

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Response from current dealership:

Thank you Devin! We are grateful for your business and look forward to your next visit!

Nov 4, 2018

Borrego_721

Great service

Mark helpful

Response from current dealership:

Thank you for your inquiry!

Oct 28, 2018

Jennifer

They were quick to respond to my email but I asked for more pictures to see if it was worth my time to drive and was told they would get them to me ASAP and I NEVER received another email.

1 people found this review helpful.

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Response from current dealership:

Jennifer, thank you for bringing this to my attention. I am sorry for our lack of communication, if there's any way I can make up for this, can you please email me at jimgillenwater@dallasdodge.net? Thank you - Jim Gillenwater - General Manager - jimgillenwater@dallasdodge.net

Oct 17, 2018

chris

Very nice and helpful people

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Response from current dealership:

Thank you Chris for your kind words! We look forward to your next visit!

Oct 1, 2018

Brandon

Best buying experience I have ever had. Amado is great!!!

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Response from current dealership:

Thank you Brandon! We are thrilled that Amado provided you with a great car buying experience!

Sep 29, 2018

GuruDJR3C

Great experience

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Response from current dealership:

Thank you for your kind words! We are thrilled that you had a great experience!

Sep 18, 2018

GuruV2M3P

The truck was on the market like it was ready to be looked at. The truck didn’t even go through the service dept when I was told it was available to look at. The battery wasn’t connected. Just a horrible experience from sales and just the whole customer service side of things that the dealership doesn’t get. I just got the run around, pretty much wasted my time dealing with Dallas Dodge.

1 people found this review helpful.

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Response from current dealership:

Thank you for bringing this to my attention. I apologize that your experience with sales was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.

Brad Ford
bford@dallasdodge.net

Sep 13, 2018

Joey

Excellent service and people.

Mark helpful

Response from current dealership:

Thank you for your inquiry!

Aug 10, 2018

GuruZY5TS

Great customer service friendly people and they help you find the right car for you.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for the kind words! We look forward to your business with us again!

Aug 2, 2018

morgwalt

went for a jeep compass, worked with two different salesman, both weren't good, and not educated on the vehicle and warranties. very pushy. added on a certification to the price that should not have been included, took it off and acted like i was getting a good deal. could be better salesman there but i decided to go elsewhere.

1 people found this review helpful.

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Response from current dealership:

Thank you for bringing this to my attention. I apologize that your buying experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me at jimgillenwater@dallasdodge.net. I look forward to speaking with you.
Jim A Gillenwater
General Manager

Jul 26, 2018

Brandie

I was contacted by the dealership very quickly after I inquired about the vehicle. The vehicle was just as described and ready for us to test drive when we arrived. The staff was very courteous and after the necessary purchasing paperwork, the dealership detailed the already very clean car before we left. I would highly recommend this dealership.

1 people found this review helpful.

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Response from current dealership:

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Jun 30, 2018

rdgx1

Not willing to deal. Low offer for my trade in, but not willing to budge on their price at all. I consider them a retailer, not a dealer.

6 people found this review helpful.

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Response from current dealership:

We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.

May 6, 2018

Darren

Great salesman. First class. No pressure

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for your inquiry!

Apr 16, 2018

GuruYWV6K

Good carb out of my range

Mark helpful

Response from current dealership:

Thank you for your inquiry!

Apr 15, 2018

Kendra

Dealer told me it was sold. I just noticed a price drop. I guess it wasn't sold after all.

2 people found this review helpful.

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Response from current dealership:

Thank you for bringing this to my attention. I apologize that the information about the vehicle incorrect. I would like an opportunity to address your concerns and to earn your business, please contact me jimgillenwater@dallasdodge.net. I look forward to speaking with you.

Jim Gillenwater
General Manger

Apr 4, 2018

Dlbrowntx

Prompt response

Mark helpful

Response from current dealership:

Thank you for your inquiry!

Apr 3, 2018

Darby

Friendly sales person. Contacted me im a timely manner.

Mark helpful

Response from current dealership:

Thank you for your inquiry!

Mar 14, 2018

Brandon

Told the dealer what price I was looking for on a car over the phone due to the distance of the dealership from me. The salesman who returned my call said they could get pretty close to my spending limit. Upon arriving at the dealership and going through the steps I realized the salesman flat out lied just to get me to come to the dealership in person and was several thousand off what he had told me. I did not buy the car from this dealership.

3 people found this review helpful.

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Response from current dealership:

Hello Brandon, I am sorry to hear we have mislead you like this. If there's anything I can do to make up for your experience, please contact me.
Jim A Gillenwater
General Manager
jimgillenwater@dallasdodge.net

Mar 12, 2018

ShelleyK333

Responded quickly

Mark helpful

Response from current dealership:

Thank you Shelley!

Mar 8, 2018

John

I gave them a list of the equipment I wanted on the van and they have contacted me once and said when they had the van I am wanting to purchase they will get in touch with me.

1 people found this review helpful.

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Response from current dealership:

Thank you John for the kind words! We thank you for your business and look forward to your next visit!

Mar 3, 2018

Kim

Great dealership. It helped us getting the car we wanted at the best price in the market. Tip: Do not buy the certification, it costs 1595$ and it’s optional. If you decide not to go with it they’ll give it to you for free anyways ;-)

1 people found this review helpful.

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Response from current dealership:

Thank you for being our customer, Kim!

Feb 13, 2018

SCL67

I worked with Robert at the dealerership and it was the most painless car purchase I have ever had. No haggle or time wasting. The offer was made quickly and so was the response. The paperwork was easy we were done. The floor mats were not in the car so they are sending them to us. Positive experience and I would go to Robert again to buy a car.

Mark helpful

Response from current dealership:

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

Feb 8, 2018

Katherine

Sales Rep stated another couple was coming to look at the vehicle from out of town. I requested to be notified if the vehicle sold as I was unable to make it to the dealership at that time. Then his supervisor calls me trying to get me out to the dealership before the people that were coming to buy the vehicle. Again, I already told the sales rep I was not able and that I was at work so why would you have your supervisor call to try and push me into coming when I wasn't able to come? I really like the vehicle and am interested in purchasing it, but not in pushy sales reps.....

3 people found this review helpful.

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Response from current dealership:

Hello Katherine,

Thank you for bringing this to my attention. I will need more information to do research on my end. Can you contact me to discuss this? I can be reached at 214-319-1407 or psouthwick@dallasdodge.net.

Thank you,

Philip Southwick

Jan 3, 2018

GuruDG1CY

At the start mediocre at best but in the end very good experience. Would keep them in mind for my next vehicle.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for your inquiry, we are glad to hear we could do better for you!

Dec 15, 2017

Katayna

Friendly and informative staff made this stressful process easy.

Mark helpful

Response from current dealership:

Thank you Katayna for the kind words! We look forward to your business with us again!

Nov 20, 2017

DanielA05obp

They responded via email but I thought the vehicle had to much mileage so I stopped my enquiry.

1 people found this review helpful.

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Response from current dealership:

Hello DanielA05obp, thank you for your visit. Please contact me if there's anything I can do to make your next visit even better.

Philip Southwick
General Manager
psouthwick@dallasdodge.net

Nov 18, 2017

Doug

Prompt response with LOTS OF INFORMATION and enthusiasm to sell!

Mark helpful

Response from current dealership:

Thank you for your inquiry, Doug!

Nov 11, 2017

Don

Better than average. Likable salesmen. Nice, huge facility, does NOT smell like smoke. Took 3 minutes to reach a deal, then seemingly interminable time before we could leave. Way overpriced extended warranty, but negotiated lower. At very end, the contract had unrequested, unmentioned $200 add on for kit of shines & fabric treatment. Also OVER $100 document fee (this is negotiable per consumer reports - it is NOT a government required fee). I’d been there so long, I just signed the contract. We bought a one year old Pacifica - good price, great car, on first visit. Car prep was spotless - left with a full tank of gas. Summary: Dont let time drag on too long, watch out for final contract add on.

8 people found this review helpful.

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Response from current dealership:

Hello Don,

Thank you for the kind words on our sales team. We appreciate your visit and your business. I was troubled by the comments about the finance portion of your purchase, can you please contact me at your convenience to further discuss what happened. I can either be reached by email (psouthwick@dallasdodge.net) or phone (214-319-1407).

Sincerely,

Philip Southwick
General Manager

Nov 9, 2017

CeeCee

Timely response to my initial request, however when I inquired about specific features with the salesman, there was a delay of a couple of hours. While waiting, I inquired with another location about similar vehicle. Their response time was much quicker. I ended up purchasing the vehicle from a different location.

2 people found this review helpful.

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Response from current dealership:

Hello CeeCee,

I am sorry to hear that your internet salesperson did not get back to you in a timely manner. That is typically not the case and I would like to know more. I tried searching you in our system, and I was unable to find you. Can you please email me (psouthwick@dallasdodge.net) directly so I can use this a coaching opportunity for the sales person and the manager? I would hate for this to happen again.

Congratulations on your new vehicle, and if there is anything we can ever do, don’t hesitate to contact us.

Sincerely,

Philip Southwick
General Manager

Oct 24, 2017

David

Met with Chris Lenges and he was very professional. He had the Tahoe ready for a test drive and quickly crunched some numbers for me. He didn't hold me there or anything and I appreciate that. He is his team do a great job at Dallas Chrysler Jeep Dodge.

0 people found this review helpful.

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Response from current dealership:

Thank you David for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

Oct 24, 2017

spence

I called 3 time 3 different days - they returned the call after 3 days and sold the car. The manager and sales rep had promised to return the cal and did not.

2 people found this review helpful.

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Response from current dealership:

Hello Spence,

Thank you for bringing this to my attention. Unfortunately, I could not find you in our system and I would like to investigate who mishandled this. Please contact me directly to go over what happened.

Sincerely,

Philip Southwick
General Manager
psouthwick@dallasdodge.net
(214) 319-1407

Oct 1, 2017

Allen

Great

Mark helpful

Response from current dealership:

Thank you for your visit!

Sep 24, 2017

Irma

Everyone was friendly and answered all of my questions thoroughly.

0 people found this review helpful.

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Response from current dealership:

Thank you for your inquiry, Irma!

Sep 24, 2017

gjh2233

Responded immediately. Unfortunately I found a local deal.

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Read 16 old reviews

Sep 21, 2017

Edgar

Good dealer unfortunately we couldn't makea deal

1 people found this review helpful.

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Response from current dealership:

Thank you Edgar! We look forward to your business with us again!

Aug 4, 2017

Sandra

It was great they had everything when I went we had worked mostly everything out via email and phone !

Mark helpful

Response from current dealership:

Thank you Sandra for the kind words! We thank you for your business and look forward to your next visit!

Jul 9, 2017

Kellie

It went very smoothly but time consuming during the financial part of the deal. Which should not have been considering we paid in cash. When we decided to go through with the purchase we asked that the car be cleaned and it was not cleaned well. It was spray with some industrialized deodorant But the dog biscuit crumbs and dog hairs remained. IJ, our salesman was great. He stayed in steady contact with us and was all the help we needed to make the transaction.

1 people found this review helpful.

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Response from current dealership:

Thank you Kellie for the kind words! We thank you for your business and look forward to your next visit!

Jun 29, 2017

Daniel

high pressure sales tactics, They take your keys ( to inspect the vehicle for trade in) and never give them back to you even when you ask for them and tell them youwant to walk away from the deal. They eventual reach terms you can live with but it takes forever they keep you waiting longer after each refusal.

2 people found this review helpful.

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Response from current dealership:

Thank you for your feedback about your sales visit because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?

Phil Southwick | General Manager | (214) 319-1407

Jun 24, 2017

Guru9T7NB

Going there today good

1 people found this review helpful.

Mark helpful

Response from current dealership:

We look forward to your visit here with us! Please contact me if there's anything I can do to make your next visit even better.

Philip Southwick
General Manager
psouthwick@dallasdodge.net

Jun 1, 2017

Maria

Very responsive

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you Maria!

Apr 26, 2017

Bill

A little too far for us to go, but they were very responsive

0 people found this review helpful.

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Response from current dealership:

Thank you Bill for the kind words! We thank you for your business and look forward to your next visit!

Apr 20, 2017

cjulian

Good service.

Mark helpful

Response from current dealership:

Thank you Cjulian for the kind words! We thank you for your business and look forward to your next visit!

Nov 5, 2016

Jon

Good experience, slow process.

0 people found this review helpful.

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Response from current dealership:

Thank you Jon for the kind words! We look forward to your business with us again!

Sep 18, 2016

Reymundo

I ask for specific truck and they just walked away with out saying anything.

2 people found this review helpful.

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Response from current dealership:

We sorry for the inconvenience and unfortunately we missed your review in our notifications. If there is anything I can do for you in the future please contact me psouthwick@dallasdodge.net.

Philip Southwick
General Manager

Jun 13, 2016

becky_freeman

Really quick getting back and very knowledgeable.

Mark helpful

Response from current dealership:

Becky, thank you for your kind words!

Nov 28, 2014

NKia

Great!

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Mar 10, 2014

Manuel

Excellent. Howard did a excellent job and was very knowledgeable of the vehicle. He answered all our questions.

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Aug 18, 2013

Melanie

Awesome experience all the way around! Love our car!

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Oct 18, 2012

Abraham

Liars. Won't be dealing with them

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Oct 8, 2012

sarah

Sales consultant provided good customer service. Finance department was speedy but rude and unprofessional when it came time to complete the paperwork. Not a good experience overall but satisfied with the car itself.

Mark helpful

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Dallas Dodge Chrysler Jeep Ram