Crown Honda Of Southpoint

Certified Used Dealer, Internet Certified, Customer Appreciation Days

1001 Southpoint Auto Park Blvd
Durham, NC 27713

Sales: (919) 651-3672

Service: (855) 819-6625

Today 9:00 AM - 9:00 PM
(Closed Now)
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2016 Honda Pilot Touring Used Cars in Durham, NC 27713

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2009 Kia Optima SX Used Cars in Durham, NC 27713

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CarGurus IMV of $8,231

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All reviewers have been verified to have contacted this dealer – Learn More
Dec 16, 2017
I had some questions about the timing belt and where the car was from. she said she would get back to me. No one got back to me and none of the questions were answered not very good customer service
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Crown Honda Of Southpoint:

Hello Tim and thank you for taking the time to review our dealership. We regret that you had a negative experience with us, but are glad you brought this to our attention. My team strives provide excellent service to each and every one of our customers. At your convenience, I would like to discuss your visit with you so that we can find the best resolution. Please contact me directly at 919-425-4720 at your earliest convenience. I look forward to personally addressing your concerns.


Kind regards,

Scott Washle
General Manager
Oct 24, 2017
GuruDGBV9
If I could give them negative stars I would!!! They were terrible. I went to go see a car I was really interested in that day. NEVER SAW IT. They literally sent me to 4 of there locations with lies saying it was there and when I got there they couldn't find it so they sent me to there next location saying it was there. I don't even think they knew where there car was. Never going back in my life.
2 of 2 people found this review helpful.
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Aug 9, 2017
Guru9356R
Had a good experience. They worked to give me the price I wanted.
1 of 1 people found this review helpful.
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Jul 28, 2017
Very satisfied with service but I messed up and vehicle was sold before I was able to check it out. MY LOSS and MY FAULT!!!
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Crown Honda Of Southpoint:

Herb, your wonderful feedback and rating mean a lot to us. We appreciate you understanding our first come, first serve policy and We hope to see you soon! Take care!

Kindest Regards,

Scott Washle
General Manager
Jul 8, 2017
Tsaun
Very quick to answer any questions
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 26, 2017
Very nice! Sergio assisted me! No hassle! Walked out smiling!
1 of 1 people found this review helpful.
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May 21, 2017
Exceptional experience. Bought the van. This is a "real" dealer,
2 of 2 people found this review helpful.
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May 11, 2017
Talked with Charles and he never got price together car was priced at one thing and then went up 1900 dollars
4 of 4 people found this review helpful.
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Response from Crown Honda Of Southpoint:

Greetings Keith and thank you for your feedback. We take all customers concerns very seriously and would like the opportunity to discuss your situation with you in greater detail. If you would, please contact me at your earliest convenience. I can be reached at 919-425-4700. Thank you.

Kind Regards,

Scott Washle
General Manager
Feb 19, 2017
They responded very quickly to my emails and we're very professional and helpful and also very courteous!
1 of 1 people found this review helpful.
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Jan 14, 2017
jessicagarcia
they respond very quickly and was very helpful
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 1, 2016
A salesman called me but the car I went to see had already been sold. The manager gave us another option: a pre-owned Honda Civic. This dealer has no warrantees on the pre-owned cars.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Oct 27, 2016
Wonderful dealership...like how they follow up
3 of 3 people found this review helpful.
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Sep 21, 2016
kcrehkopf
excellent service and attention
3 of 3 people found this review helpful.
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Sep 20, 2016
Great service!
2 of 2 people found this review helpful.
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Aug 3, 2016
Good supplier, Too many extra charges on purchases!!
2 of 2 people found this review helpful.
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Jul 22, 2016
Internet sales contacted me through email and was very courteous.
2 of 2 people found this review helpful.
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Jun 18, 2016
Personal and professional
1 of 1 people found this review helpful.
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Response from Crown Honda Of Southpoint:

Holly, thanks for your 5-star rating of Crown Honda of Southpoint!
Jun 18, 2016
Dealer response was very late to respond, I had to inquire again just for them to tell me the car had been sold.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Crown Honda Of Southpoint:

Hi Jason, we're sorry about our delayed response. We appreciate your honest feedback, as it'll help us improve our system with following up with our customers. Thank you.
Apr 24, 2016
Went in for the car I wanted, and was out with my new used car in a couple of hours. Overall a good experience.
2 of 2 people found this review helpful.
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Mar 27, 2016
Dealer replied within minutes and even followed up the next day
2 of 2 people found this review helpful.
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Response from Crown Honda Of Southpoint:

Lisa, thanks so much for leaving us a 5 star review. We are happy to provide expedient service to you and our customers!

Scott Washle
General Manager
Feb 13, 2016
Told me the car I was there to see had a recall and was unavailable. A waist of time.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Crown Honda Of Southpoint:

We're sorry about this.
Jan 26, 2016
They sold the car after I had told them I wanted the vehicle and would be coming back the next day to purchase.
3 of 3 people found this review helpful.
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Read 17 old reviews
Nov 20, 2015
These guys scheduled appointment to come and see the car, they said they have few car which match my request. Whe I went to see they had non and asked me to come couple of days later. They called me again and told me this time they have couple of them when I went again I found they wrongly tagged car model on intranet and they said someone wrongly did that and asked me to come again
2 of 2 people found this review helpful.
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Nov 14, 2015
Purchased my car from this dealership. No pressure, extremely fair pricing, easy process. Thank you!!
2 of 2 people found this review helpful.
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Jul 26, 2015
Shawn was great!
1 of 1 people found this review helpful.
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Jul 16, 2015
Daniel was very helpful and accommodating. The 2 1/2 hour drive was well worth my time and effort for the truck I purchased, and I would do business with this dealership again.
1 of 1 people found this review helpful.
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Jun 28, 2015
Very easy to deal with all the people the work there and they treated me excellent
1 of 1 people found this review helpful.
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May 20, 2015
wolfmanz
Average experience, no surprises either way.
1 of 1 people found this review helpful.
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Apr 22, 2015
They did respond. And call a lot but could not fine me a cross tour in my price range.
1 of 1 people found this review helpful.
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Jan 8, 2015
Excellent to deal with. Met me half way, and a great trade in on my old car. Way better to deal with than any other dealer in the Triangle. Why do car places call themselves "Dealers" when they won't deal with you. Crown absolutely did deal. I a Toyota 2 years newer and $2000.00 cheaper than Fred Anderson.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 30, 2014
Walter Sturdivant was very personable and helpful. Definitely the best experience I have had with a car salesperson. Not too pushy, and came off as genuinely wanting to help us make the best decision.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 30, 2014
Worst car dealership experience of my life! Crown Honda had me waiting for 3 1/2 hours for finance, finally they were ready to close and told me to come back in on Monday. When I came back in, they realized the vehicle that I wanted was sold. They never even tried to make it up to me. A few days later I went to Leith Honda in Raleigh and they gave me a great deal on a used vehicle that I drove off in within an hour and a half. Crown Honda needs to go back to school to learn what it's like to be a real dealership. Next year I will be buying a new Honda and when I do, I know who will not be getting my business.
Is this review helpful? Yes | No
Nov 19, 2014
Dealer responded promptly, but wasted a lot of my time with 7 back and forth emails when asked if they could match pricing from another dealer when a simple "yes I can" or "no I can't" would have sufficed. Turns out they were almost $1000 dollars higher in price for the same car. It is a shame because I like their service department and would much rather have bought the car from them.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Aug 26, 2014
They got back to me on the price, and called me.
1 of 1 people found this review helpful.
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May 4, 2014
has been in touch
1 of 1 people found this review helpful.
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Apr 8, 2014
We worked with Joe and he was GREAT!! He was real and not pushy or annoying to talk to like most of the other 6 car dealers we spoke to the day before. As long as we are in NC we will go through Joe at Crown Honda
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 1, 2014
Calibra_774
Not impressed with salesman on second visit. A little pushy in the end and walked away in a huff when I received a phone just before I was leaving. He wanted a commitment and I wanted to think about it. The car smelled of mildew bad. I am certain there were other issues as it was 20 years old. I just wanted to do some more research on it. I decided that for the money being asked I would do better to keep looking.
1 of 1 people found this review helpful.
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Mar 12, 2014
Found exactly what I wanted at a fair price. They have called back several times to confirm I am still happy with the car.
1 of 1 people found this review helpful.
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Dec 21, 2013
Tim Kirkpatrick is an excellent salesperson. Excellent correspondence, and a pleasure to talk with. Great dealership.
1 of 1 people found this review helpful.
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