Cowles Nissan

14777 Jefferson Davis Hwy
Woodbridge, VA 22191

Sales: (571) 989-6928

Service: (703) 497-3000

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All reviewers have been verified to have contacted this dealer – Learn More
Nov 17, 2017
rjsteelejr
Great job
Is this review helpful? Yes | No
Nov 2, 2017
Contacted me instantly.
Is this review helpful? Yes | No
Oct 24, 2017
AstrodomJohnstoni
I received multiple email replies from this dealership. They were very professional
Is this review helpful? Yes | No
Sep 27, 2017
Albrezy
When I arrived at the deslrrship on Saturday morning, which I had made the appointment to test drive the car, it was already sold. And during that same morning the dealership sent me an email reminding me of my appointment. I will never ever go back to this dealership.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Sep 15, 2017
Guru9WRJX
Several e-mails and phone calls.
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Sep 13, 2017
The dealer was just fine. The inquiries were fine. We elected to get a different vehicle.
Is this review helpful? Yes | No
Aug 24, 2017
GuruDZZFD
Fast response but they failed to read the message first.
Is this review helpful? Yes | No
Aug 23, 2017
Yarazet
This car dealership is by far THE best in this area! Nasser Hassan is very professional & didn't give us the run around & was just straight forward & honest with us. After numerous horrible experiences with other local dealerships this past weekend, I was thankful to have had someone like Nasser to help us. I want to also thank David Herrera in Finance. He too was great! I bought a used 2016 Nissan Versa in great condition with low mileage! I can't express enough, how extremely happy I am with this dealership & with the people I came into contact with! I highly recommend stopping in & when you do ask for Nasser, he'll take care of you!
Is this review helpful? Yes | No
Aug 23, 2017
gcraig434
Quick responses and a willingness to help us with the car. We are still negotiating in a friendly atmosphere.
Is this review helpful? Yes | No
Aug 6, 2017
Dealer had three different sales people reach out to me over the span of two weeks. A day or two after initial contact with each sales person, they'd end me an email telling me the vehicle has been sold. And this is after each one tries to schedule me for a test drive. Im not going to a chedule a test drive for a non-existent car!
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Jul 29, 2017
Geral1
Good
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Jun 13, 2017
Dealership initially call..I inquired about several concerns reference the vehicle and never responded after that..I guess they did want to talk to me since I wouldn't immediately come in that day...
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Jun 12, 2017
207Guru
Although I did not make it into the dealership. My phone and internet experience was very good. timely contact, courteous and helpful.
Is this review helpful? Yes | No
Jun 1, 2017
artiium21
WOW we got approved!!! After visiting almost every dealership in the world it seems like, we were able to get approved with this dealership on the car we wanted! If you go ask for Troy Sergenton. He was the man who worked his magic! He was friendly and showed me the car, we test drove, we worked the numbers and he was able to get us approved! Will be going back to get the next car! These guys are the truth.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
May 30, 2017
Fast response
1 of 2 people found this review helpful.
Is this helpful? Yes | No
May 10, 2017
Responsive and informative
Is this review helpful? Yes | No
May 2, 2017
I responded to dealers email immediately. When he didn't call or answer my email, I called him. He had only come in the morning and then took off rest of the day. The car was sold that day. He apologized to me & I never heard from him again. I give him one star for sending me an email. I'm still looking for a car and never heard from him again.
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Apr 19, 2017
GuruCC1Y
Excellent service!!!!!! They treated me like family, no pressure! I did end up purchasing the vehicle that I was interested in. The internet representative was extremely friendly and responded to my questions and concerns quickly. This was the BEST experience I have ever had in my entire life in purchasing a vehicle. If I could give this dealership 10 stars I would.
Is this review helpful? Yes | No
Apr 12, 2017
Vehicle was not ready for sale and had not been properly cleaned or repaired after accident
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Mar 30, 2017
They waisted my time of traveling more than 2 hours from Charlottesville to Woodbridge. They advertised the car with showing the rust which is on the car top roof and many other places on the car. When I talked to the GM regarding this issue said why I am going to sell it with this price if there is no rust!! He was speaking in impolite way. But I'd like to thank Franklin the sales agent, he was polite person and experienced guy that knows how to deal with customers not like the general manager. 4 bad stars for Cowles and a bright star to Franklyn.
6 of 7 people found this review helpful.
Is this helpful? Yes | No
Mar 13, 2017
Although they responded very well to my enquiry I bought my car from a different dealership because the carfax for this car reflected two owners and that the car was in an accident. But again they responded to my enquiry right away.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Feb 21, 2017
They sold the car to someone else. After I agree to buy the car with new tires . Which they would call me when the car is ready .
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Dec 18, 2016
Definitely zero star. The owner is rude. He refused for test drive unless I agree on 'his calling price'. He should not be in this business period!
11 of 11 people found this review helpful.
Is this helpful? Yes | No

Response from Cowles Nissan:

Thank you for reaching out to us. Your opinion plays an integral part in our customer service. If you'd like, please contact us to make your experience a positive one.

Cowles Nissan, (703) 497-3000
Aug 22, 2016
After responding to my initial inquiry, the dealer took 3 days to respond to my follow up email with questions about the options.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Jun 24, 2016
Helpful but I had to talk to 3 different people before I could get a straight answer.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Jun 23, 2016
Great follow through Called me several times but I had already purchased a car
Is this review helpful? Yes | No
Jun 19, 2016
Good
0 of 2 people found this review helpful.
Is this helpful? Yes | No
May 18, 2016
Very attentive. They tried to reach me multiple times but we could never reach an agreement because they wanted a higher down payment I was willing to work with.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Dec 20, 2015
Customer service rep. responded quick, the sale rep. was a little slow in responding to me but he did, answered all my questions , very helpful once he responded.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Read 4 old reviews
Apr 14, 2014
Knew nothing about the car I asked info for
Is this review helpful? Yes | No
Jan 3, 2013
Vehicle had been sold.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 14, 2012
Responded but I never made it out there.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 6, 2012
They were great to work with but i decided to go with another car
Is this review helpful? Yes | No

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