Cowboy Kia Of Conroe

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443 Interstate 45 S
Conroe, TX 77301

Sales: (936) 494-0600

Service: (936) 367-9027

Today 9:00am - 9:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Oct 9, 2017
The car was great. They tried to get us to use their financing and gave us one rate that changed when we got to finance. Also tried to throw in charges without explaining. We did not use their financing.
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Oct 9, 2017
My initial contact with the dealership was timely and mostly pleasant. The sales person handling my purchase of a "collector" model used car communicated as expected via text, email and phone. The purchase was completed in a couple of days but the car shipped to Los Angeles (this was a sight unseen purchase) proved to be not exactly as described with multiple issues that were not disclosed. That was a let down and quite upsetting. Reaching out to the GM of the dealership prove to be exactly what was needed to turn the sotuatiin around! Cowboy Kia is under new management with Mr. Richard Boyd leading the charge. Upon learning about the situation, Mr. Boyd stepped in swiftly to resolve the problem and take care of the customer. He is a straightforward and no nonsense manager and understood and appreciated my concerns genuinely and, without overreacting to correct the issues or come up with excuses, he was able to win my trust back. He is in the process of completely revamping the dealership's operations and business philosophy and I believe he would not just succeed but also end-up creating a new benchmark for the area dealerships! As a result, I have really high hopes and would recommend Cowboy Kia especially if you are local and as Mr. Boyd dedicates time and attention to build a world class sales team!
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Oct 1, 2017
Exelent
1 of 1 people found this review helpful.
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Sep 30, 2017
I feel they baited me with a vehicle that had been sold days before. I went to test drive a advertised vehicle that was still listed. They should have let me know
1 of 1 people found this review helpful.
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Sep 19, 2017
I was pleasantly surprised by this dealership!!!! I was treated very fairly and wasn't pressured into buying my vehicle. I bought a 2015 Toyota Corolla S. Al was my dealer. I strongly recommend buying through him. He personally made sure the vehicle was on the lot before I arrived and also sent pictures of the vehicle and keys to reassure me. Also he threw in new tires for my vehicle when I commented that the treadmill was worn. I recommend using Phillip to work your financing! He worked very closely with me to find an interest rate and payment that I was comfortable with, all while discounting some optional finance features. Overall I enjoyed this buying experience and recommend not only this dealership but even more thesecond 2 gentlemen for your next purchase!!!! 2 thumbs up
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Sep 14, 2017
Called the guy said they have the car and it's running great looks great . Awesome right ....well he calls me leaves a message that it's there and when would I like to go see it. Well I'm at work told the guy after work I would stop by he said great I told him I would be there specifically for that car because of the price and told him specifically what time I would be arriving. So I get there and I'm driving around the car lot looking for this vehicle so I call his cell phone and he said let me look for the vehicle. About 7 min later he calls me back and says that a guy paid cash for it like 30 after we spoke on the phone from the first call we had . What a jerk off he could have called and said the car was sold already to save me a trip. I see why they have bad reviews , my wife purchased a car from them and she says they are great but I give them a huge two thumbs down!!!!!
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Aug 24, 2017
GuruDYPR7
Dealer responded. I missed call. I called back. Then they were going to call me back and didn't.
1 of 1 people found this review helpful.
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Aug 16, 2017
Guru94BKZ
One star due to poor communication and poor customer service. I called more than once for a vehicle listed for sale to request pictures. Both times the sales representatives said they would check to see if the vehicle was still available and get back to me. I never received a response back from either representative. After a few days passed, I sent an email of interest through CarGurus. Shortly after, I got an email from the dealer stating that the vehicle I was interested in was no longer available for sale, but that they had several other vehicles in stock that may interest me. The vehicle I was interested in was very inexpensive which may have accounted for my requests being ignored? Regardless, I feel that no matter how much an individual has to spend on a vehicle that they should still be treated as a valued customer. It is also disappointing that Cowboy Kia of Conroe STILL has the vehicle listed for sale on BOTH the dealer website and CarGurus days after stating it was no longer available.
2 of 2 people found this review helpful.
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Jul 16, 2017
Guru9LR47
I received the email but no follow up calls
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Jul 15, 2017
The auto unfortunately did not pass inspection and was sent to an auction for parts. However, the dealership was very responsive (email and phone calls) and honest. They would probably earned 5 stars except they advertised a car that wasn't able to be placed for sell and got my hopes up unnecessarily. Cars that have not been cleared should not be advertised!
1 of 1 people found this review helpful.
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Jul 14, 2017
This was the worst car buying experience. We negotiated a price with the sales representative on the phone who said he had spoken to his manager and got the price approved. We decided to take a check to make the purchase and drove 3 1/2 hours to get there. When we arrive to the truck had a large dent in the body that was not disclosed to us or in any pictures. Additionally, they refused to honor the price that they had negotiated with us on the phone! The sales manager Tommy was abrasive and rude. These people are dishonest and they ruined a very simple sale. I warn you do not waste your time or buy at your own risk.
2 of 3 people found this review helpful.
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Mar 13, 2017
Eos_200909
Great dealer, didn't mess around with the value of my trade in and gave me a great price on my new car!
1 of 1 people found this review helpful.
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Oct 25, 2016
I asked about the avalanche, drove 80miles on a Sunday to look at it, then email to say I wanted to speak about buying it. A week went by, I had to ask again. Only then did I get a call back, then of course after a week it was sold. I will admit I could get there during business hours because of how far away I live. But I expected faster service than a week???
2 of 3 people found this review helpful.
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Aug 6, 2016
Not too responsive to my questions. They had an error on their MAP. Wrong part of town.. wrong. Did not understand why I was emailing them. We have to drive up their and hand them our check books to get any attention.
3 of 3 people found this review helpful.
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Read 1 old review
Jan 28, 2013
Responded to my request only a couple of times.
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