Cook Volkswagen of Bel Air

2110 Belair Rd, Fallston, MD 21047

Sales: (410) 220-6676

Service: (410) 877-1500

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All reviewers have been verified to have contacted this dealer – Learn More
Apr 27, 2017
Car advertised one price but with fees different price. Their fees are way too much! Looking elsewhere.
Is this review helpful? Yes | No
Apr 7, 2017
Received contact nice person, bought a used car at different dealer
Is this review helpful? Yes | No
Mar 29, 2017
I talked to Robert who was a very sincere and honest sales person. He was very helpful with the process. However the dealership wanted to charge an extra fee which I was not aware until Robert explained it to me. If I wouldn't have to pay that extra fee I would have closed the deal.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 15, 2017
Asked questions, never got answers. was going to send more pictures never did. Most dealers want to sell cars
Is this review helpful? Yes | No
Jan 31, 2017
Very professional and knowledgeable, everyone I had came in contact with...even passing by was extremely friendly and helpful. Vehicle was exactly as advertised...paperwork was prepared promptly and well explained. Mr. Cook has put together a great team of professionals from the detailing staff to the sales managers and business managers. Next time I need a vehicle they will be my first contact and it should be yours as well.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Dec 7, 2016
The sales guy responded back with a email and phone call, with in a half hour, i brought the car from cooks very good dealership
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Dec 5, 2016
very quick to respond and also very knowledgeable.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 8, 2016
Provided all the necessary info to make an informed decision. Teena was terrific!
Is this review helpful? Yes | No
Mar 31, 2016
They called me but I had already bought my car elsewhere!
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Jan 18, 2016
mscat007
nice on phone did not buy here.
Is this review helpful? Yes | No
May 2, 2015
We had a great exchange I wound buying from Jaguar of Chantiliy.
Is this review helpful? Yes | No
Apr 29, 2015
We went to the dealer because their price was good but their processing fees is more than 2,000 which is ridiculous. Such a waste of time and trip.
18 of 18 people found this review helpful.
Is this helpful? Yes | No
Read 26 old reviews
Apr 18, 2015
Got back to me very quickly even though I did wind up purchasing car from another dealer.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 18, 2015
Not willing to negotiate . Over priced.
8 of 8 people found this review helpful.
Is this helpful? Yes | No
Feb 9, 2015
Bad communications... looks like does not care about the requests ... when sold a car that i requested to buy ( five days later,) emailed me that we have another one.... i asked more info, but never replied... for sure they do not want to sell cars...
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Jan 25, 2015
Dealer responded with form notice.
Is this review helpful? Yes | No
Jan 10, 2015
Quick response to all e-mails. Car I wanted was sold. Would bring in another at the same price if I wanted to complete the deal.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Nov 22, 2014
Horrible. Avoid at all cost. The sales manager belittled me and then raised the price and acted like he was doing me a favor! I should have listened to the other bad reviews rather than driving an hour and a half to be insulted.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Oct 10, 2014
Good
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 4, 2014
Updated review: I had some issues with a used Cadillac SRX shortly after purchasing the vehicle at Cook Volkswagen; however, Wayne and Don (owner) did stand by their word and they delivered on their promise to repair the issue and even throw in a free oil change for the inconvenience. I'm loving the SRX and ready for the winter now!
Is this review helpful? Yes | No
Sep 3, 2014
very nice people. cars not so good
Is this review helpful? Yes | No
Aug 31, 2014
Dealer contacted me but my negative equity in my current automobile is too high
Is this review helpful? Yes | No
Jul 24, 2014
Very helpful, no pressure - easy to work with!
Is this review helpful? Yes | No
May 15, 2014
Perfect follow up...
Is this review helpful? Yes | No
Feb 1, 2014
Car was sold
Is this review helpful? Yes | No
Oct 16, 2013
Dealer responded but told two different stories about vehicle,never got to see it.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Oct 1, 2013
Nice to deal with, friendly
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 6, 2013
The car I was interested in sold. However, the sales person was quick to respond to my inquiry. She was courteous but not overbearing to get me to come in & I appreciate that. She also did inform me when the car had sold.
Is this review helpful? Yes | No
Jul 20, 2013
Dealership fees are too high
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jun 4, 2013
fast ,realy good respond
Is this review helpful? Yes | No
Feb 2, 2013
Thanks for your help
Is this review helpful? Yes | No
Jul 28, 2012
N/A
Is this review helpful? Yes | No
Jun 7, 2012
They are not to be trusted.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Apr 6, 2012
n2k882000
VERY POOR communication!!! Spoke with a salesman a day prior to coming out to see the vehicle but the vehicle was away from the site being repaired when I arrived after driving 2hours to dealership. Salesman also stated once I arrived that "Internet Price" is only valid with IN HOUSE FINANCING! After agreeing to the in house financing in order to get the internet price I spent the next hour signing pre-processing paperwork and continuously asking to see the final pricing arrangements which I was told would be gone over with me by the financing department. Finally after about 2hours at the dealership the financing representative showed me the numbers which he believed I had already seen and agreed to which too my surprised included a TTL + Misc of about $6000 which they had calculated into my financing. When I asked them why this extra amount was not discussed previously they could not give a straight answer. TOTAL WASTE OF TIME! If you do not live with-in a 30-45min drive I would advise asking them to share all hidden fees and details prior to you driving out as well as to ensure the vehicle is ACTUALLY there.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Feb 16, 2012
Their description of this car is incorrect. Listed as automatic, but it is clearly a manual. Contacted me but still couldn't understand what I was looking for.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 10, 2012
sndleight
Went to buy a car but found out price on internet was not the true price. They added on almost 2000.00 more . I wanted to pay what they were asking on the internet plus taxes and tags but they had other fees. A BIG waste Time. Dishonest!!!!!! Dont buy there
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Dec 23, 2011
Terrible customer service, listed vehicle for $5000 less than they were truly asking. Very dishonest and misleading trying to tack on hidden charges and no straight answers. Did not buy the vehicle and very unsatisfied with the service from sales to management!!! They told us the vehicle sold and here it is still listed. They were just caught in a huge scam! Avoid at all costs!!
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Nov 25, 2011
Nice people
Is this review helpful? Yes | No

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