Cook Volkswagen of Bel Air

2110 Belair Rd
Fallston, MD 21047

Sales: (443) 981-2388

Service: (410) 877-1500

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2012 Volkswagen Passat TDI SEL Premium Used Cars in Fallston, MD 21047

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Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Tungsten Silver Metallic Description: Used 2012 Volkswagen Passat TDI SEL Premium for sale - $15,488, 49,799 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
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Location: Fallston, MD 21047

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All reviewers have been verified to have contacted this dealer – Learn More
Aug 15, 2017
Loboviejo
I am a disabled combat vet in the market for a used car. I found a car at this dealership but needed to know some costs associated with the car (dealer fees). Difficult to get "out the door" price on a car that would have been registered/titled in another state (tax is 4.25% of purchase price and tags is $60 in my state). But finally got the price in which brought the car to over $12,000...that's $3000 (33%) on top of cars advertised price of $8975. Wow!!!!
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Aug 14, 2017
Guru9SRVD
The Chevrolet Aveo price that you see here is not the actual price of the car its self when u go and try to buy it. They add another 3,000 for no reason. They couldn't even explain what those fees were for. The man even said "idk why that price is up there" *the 3,858* but yet they never changed it. We drove nearly 3 hours to see this car and they tried to play us. I do not recommend going there!
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Aug 7, 2017
Tiida_1310
They were all over the place .I called about the vehicle they said I can come see it then i asked them about the on the road cost and they started to give me the run around and then told me that someone else is viewing the vehicle and u can come the next day. Then later on that same day someone called me to come view the vehicle and i told them what I was told by someone from their dealership earlier and they said they would call me back but never did.
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Aug 3, 2017
Scortez001
Great staff. Wayne is the MAN !
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Jul 25, 2017
Everything went well. With their added charges, the final car price was at market value. I purchased the vehicle. Scheduled to go back next week to have some minor repairs done.
1 of 1 people found this review helpful.
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Jul 25, 2017
I had a wonderful experience. Robert Dawson was spot on. He did not deceive me as so many other salesman has in the past. He kept his word and his professionalism was phenomenal. I will recommend friends and family this dealer.
1 of 1 people found this review helpful.
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Jul 8, 2017
Personally had issues with the dealer trying to charge a lot of extra fees on the car, told them I wouldn't buy it and the price dropped 1500$. Once owning it for 1week I had a coolant leak and drove it up there to get it fixed and picked it up a few days later and as soon as I got home my car dumped all my coolant out which they said they "supposedly fixed"... I had the car towed to the dealership and they fixed it correctly the second time replacing parts with OEM ones. They tried to cheap out the first time by not replacing worn / cracked plastic parts. The issue was caused because they decided to glue the cracked plastic together rather than buying a new oem part which was the coolant reservoir and its hose... on the bright side I got them to pay for my tow which I lived an hour and 30 minutes away and got them to bring the car back to me the second time they repaired the leak. Just be careful with the dealership... and look over the car.. a few things did it work but I had replaced. There quality of craftsmanship is extremely low I might add. I had them replace a mirror and there painter did a sloppy job and the dealer did not want to repaint it once it again but correctly. It seemed like someone out there finger on the paint while it was set to dry. Hope this helps you out with buying from them or your next car.
9 of 9 people found this review helpful.
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May 28, 2017
Bought vehicles from them before the $2500 dealer prep crap is just that crap. Just go in and be honest and say here's my number where I want to be with some sort of reason for it. Your not going to get a $43000 vehicle for $18000 just because that's where you want to be. That case fine a different vehicle that's more fitting. Just do your research on the vehicle you want and don't be afraid to walk .... but overall they have a good bunch up there that really try hard to please. So call ahead of time to make sure your vehicle is there and talk face to face
7 of 7 people found this review helpful.
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Apr 27, 2017
Car advertised one price but with fees different price. Their fees are way too much! Looking elsewhere.
18 of 18 people found this review helpful.
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Apr 7, 2017
Received contact nice person, bought a used car at different dealer
3 of 4 people found this review helpful.
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Mar 29, 2017
I talked to Robert who was a very sincere and honest sales person. He was very helpful with the process. However the dealership wanted to charge an extra fee which I was not aware until Robert explained it to me. If I wouldn't have to pay that extra fee I would have closed the deal.
10 of 12 people found this review helpful.
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Mar 15, 2017
Asked questions, never got answers. was going to send more pictures never did. Most dealers want to sell cars
1 of 2 people found this review helpful.
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Jan 31, 2017
Very professional and knowledgeable, everyone I had came in contact with...even passing by was extremely friendly and helpful. Vehicle was exactly as advertised...paperwork was prepared promptly and well explained. Mr. Cook has put together a great team of professionals from the detailing staff to the sales managers and business managers. Next time I need a vehicle they will be my first contact and it should be yours as well.
3 of 4 people found this review helpful.
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Dec 7, 2016
The sales guy responded back with a email and phone call, with in a half hour, i brought the car from cooks very good dealership
3 of 7 people found this review helpful.
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Dec 5, 2016
very quick to respond and also very knowledgeable.
1 of 4 people found this review helpful.
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Apr 8, 2016
Provided all the necessary info to make an informed decision. Teena was terrific!
0 of 1 people found this review helpful.
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Mar 31, 2016
They called me but I had already bought my car elsewhere!
1 of 4 people found this review helpful.
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Jan 18, 2016
mscat007
nice on phone did not buy here.
1 of 1 people found this review helpful.
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Read 28 old reviews
May 2, 2015
We had a great exchange I wound buying from Jaguar of Chantiliy.
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Apr 29, 2015
We went to the dealer because their price was good but their processing fees is more than 2,000 which is ridiculous. Such a waste of time and trip.
20 of 20 people found this review helpful.
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Apr 18, 2015
Got back to me very quickly even though I did wind up purchasing car from another dealer.
1 of 1 people found this review helpful.
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Apr 18, 2015
Not willing to negotiate . Over priced.
10 of 10 people found this review helpful.
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Feb 9, 2015
Bad communications... looks like does not care about the requests ... when sold a car that i requested to buy ( five days later,) emailed me that we have another one.... i asked more info, but never replied... for sure they do not want to sell cars...
4 of 4 people found this review helpful.
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Jan 25, 2015
Dealer responded with form notice.
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Jan 10, 2015
Quick response to all e-mails. Car I wanted was sold. Would bring in another at the same price if I wanted to complete the deal.
1 of 2 people found this review helpful.
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Nov 22, 2014
Horrible. Avoid at all cost. The sales manager belittled me and then raised the price and acted like he was doing me a favor! I should have listened to the other bad reviews rather than driving an hour and a half to be insulted.
6 of 6 people found this review helpful.
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Oct 10, 2014
Good
0 of 1 people found this review helpful.
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Oct 4, 2014
Updated review: I had some issues with a used Cadillac SRX shortly after purchasing the vehicle at Cook Volkswagen; however, Wayne and Don (owner) did stand by their word and they delivered on their promise to repair the issue and even throw in a free oil change for the inconvenience. I'm loving the SRX and ready for the winter now!
1 of 1 people found this review helpful.
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Sep 3, 2014
very nice people. cars not so good
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Aug 31, 2014
Dealer contacted me but my negative equity in my current automobile is too high
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Jul 24, 2014
Very helpful, no pressure - easy to work with!
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May 15, 2014
Perfect follow up...
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Feb 1, 2014
Car was sold
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Oct 16, 2013
Dealer responded but told two different stories about vehicle,never got to see it.
2 of 2 people found this review helpful.
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Oct 1, 2013
Nice to deal with, friendly
0 of 1 people found this review helpful.
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Sep 6, 2013
The car I was interested in sold. However, the sales person was quick to respond to my inquiry. She was courteous but not overbearing to get me to come in & I appreciate that. She also did inform me when the car had sold.
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Jul 20, 2013
Dealership fees are too high
3 of 3 people found this review helpful.
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Jun 4, 2013
fast ,realy good respond
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Feb 2, 2013
Thanks for your help
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Jul 28, 2012
N/A
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Jun 7, 2012
They are not to be trusted.
4 of 4 people found this review helpful.
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Apr 6, 2012
n2k882000
VERY POOR communication!!! Spoke with a salesman a day prior to coming out to see the vehicle but the vehicle was away from the site being repaired when I arrived after driving 2hours to dealership. Salesman also stated once I arrived that "Internet Price" is only valid with IN HOUSE FINANCING! After agreeing to the in house financing in order to get the internet price I spent the next hour signing pre-processing paperwork and continuously asking to see the final pricing arrangements which I was told would be gone over with me by the financing department. Finally after about 2hours at the dealership the financing representative showed me the numbers which he believed I had already seen and agreed to which too my surprised included a TTL + Misc of about $6000 which they had calculated into my financing. When I asked them why this extra amount was not discussed previously they could not give a straight answer. TOTAL WASTE OF TIME! If you do not live with-in a 30-45min drive I would advise asking them to share all hidden fees and details prior to you driving out as well as to ensure the vehicle is ACTUALLY there.
4 of 4 people found this review helpful.
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Feb 16, 2012
Their description of this car is incorrect. Listed as automatic, but it is clearly a manual. Contacted me but still couldn't understand what I was looking for.
1 of 1 people found this review helpful.
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Feb 10, 2012
sndleight
Went to buy a car but found out price on internet was not the true price. They added on almost 2000.00 more . I wanted to pay what they were asking on the internet plus taxes and tags but they had other fees. A BIG waste Time. Dishonest!!!!!! Dont buy there
4 of 4 people found this review helpful.
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Dec 23, 2011
Terrible customer service, listed vehicle for $5000 less than they were truly asking. Very dishonest and misleading trying to tack on hidden charges and no straight answers. Did not buy the vehicle and very unsatisfied with the service from sales to management!!! They told us the vehicle sold and here it is still listed. They were just caught in a huge scam! Avoid at all costs!!
4 of 4 people found this review helpful.
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Nov 25, 2011
Nice people
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