Cook Volkswagen of Bel Air

2110 Belair Rd
Fallston, MD 21047

Sales: (443) 981-2388

Service: (410) 877-1500

Today 9:00 AM - 9:00 PM
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2013 Volvo S80 3.2 Used Cars in Fallston, MD 21047

Great Deal
$3,507 BELOW
CarGurus IMV of $20,501

Price: $16,994

Mileage: 28,184

Location: Fallston, MD 21047

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Electric Silver Metallic Description: Used 2013 Volvo S80 3.2 for sale - $16,994, 28,184 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels
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2014 Ford Edge SEL AWD Used Cars in Fallston, MD 21047

Good Deal
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CarGurus IMV of $21,698

Price: $18,994

Mileage: 28,071

Location: Fallston, MD 21047

Average time on market: 43 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Mineral Gray Metallic Description: Used 2014 Ford Edge SEL AWD for sale - $18,994, 28,071 miles with Alloy Wheels, Appearance Package
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2014 Volkswagen Jetta SE PZEV Used Cars in Fallston, MD 21047

Good Deal
$1,965 BELOW
CarGurus IMV of $11,230

Price: $9,265

Mileage: 50,900

Location: Fallston, MD 21047

Average time on market: 40 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Tornado Red Description: Used 2014 Volkswagen Jetta SE PZEV for sale - $9,265, 50,900 miles with Bluetooth, Leather Seats, Alloy Wheels
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2015 Mercedes-Benz M-Class ML 350 4MATIC Used Cars in Fallston, MD 21047

Good Deal
$4,206 BELOW
CarGurus IMV of $35,694

Price: $31,488

Mileage: 30,861

Location: Fallston, MD 21047

Average time on market: 31 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Black Description: Used 2015 Mercedes-Benz M-Class ML 350 4MATIC for sale - $31,488, 30,861 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
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2015 Ford Explorer XLT 4WD Used Cars in Fallston, MD 21047

Good Deal
$2,621 BELOW
CarGurus IMV of $27,108

Price: $24,487

Mileage: 31,654

Location: Fallston, MD 21047

Average time on market: 41 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Tuxedo Black Metallic Description: Used 2015 Ford Explorer XLT 4WD for sale - $24,487, 31,654 miles with Adaptive Cruise Control, Sunroof/Moonroof, Alloy Wheels
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2016 Ford Fusion SE Used Cars in Fallston, MD 21047

Good Deal
$1,948 BELOW
CarGurus IMV of $15,810

Price: $13,862

Mileage: 22,543

Location: Fallston, MD 21047

Average time on market: 38 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Magnetic Description: Used 2016 Ford Fusion SE for sale - $13,862, 22,543 miles with Alloy Wheels
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2017 Honda Accord Sport FWD Used Cars in Fallston, MD 21047

Good Deal
$1,897 BELOW
CarGurus IMV of $22,221

Price: $20,324

Mileage: 5,617

Location: Fallston, MD 21047

Average time on market: 28 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Crimson Red Pearl Description: Used 2017 Honda Accord Sport FWD for sale - $20,324, 5,617 miles with Bluetooth, Leather Seats, Backup Camera, Alloy Wheels
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2016 Jeep Patriot Sport Used Cars in Fallston, MD 21047

Good Deal
$1,703 BELOW
CarGurus IMV of $13,177

Price: $11,474

Mileage: 38,191

Location: Fallston, MD 21047

Average time on market: 31 days Certified Pre-Owned: No Color: Black Clearcoat Description: Used 2016 Jeep Patriot Sport for sale - $11,474, 38,191 miles with Steel Wheels
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2014 Ford Fusion SE Used Cars in Fallston, MD 21047

Good Deal
$1,711 BELOW
CarGurus IMV of $14,510

Price: $12,799

Mileage: 26,569

Location: Fallston, MD 21047

Average time on market: 45 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ingot Silver Metallic Description: Used 2014 Ford Fusion SE for sale - $12,799, 26,569 miles with Leather Seats, Backup Camera, Remote Start, Navigation System, Alloy Wheels
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2015 Nissan Altima 2.5 S Used Cars in Fallston, MD 21047

Good Deal
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CarGurus IMV of $14,189

Price: $12,524

Mileage: 28,225

Location: Fallston, MD 21047

Average time on market: 30 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Solid White Description: Used 2015 Nissan Altima 2.5 S for sale - $12,524, 28,225 miles with Navigation System, Alloy Wheels, Technology Package
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2016 Jeep Patriot Latitude 4WD Used Cars in Fallston, MD 21047

Good Deal
$1,495 BELOW
CarGurus IMV of $15,982

Price: $14,487

Mileage: 30,293

Location: Fallston, MD 21047

Average time on market: 38 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Redline 2 Coat Pearl Description: Used 2016 Jeep Patriot Latitude 4WD for sale - $14,487, 30,293 miles with Alloy Wheels, Remote Start, Quick Order Package
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2014 Volkswagen Jetta SportWagen TDI Used Cars in Fallston, MD 21047

Good Deal
$3,983 BELOW
CarGurus IMV of $20,471

Price: $16,488

Mileage: 38,988

Location: Fallston, MD 21047

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Candy White Description: Used 2014 Volkswagen Jetta SportWagen TDI for sale - $16,488, 38,988 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels
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2017 Dodge Journey SXT Used Cars in Fallston, MD 21047

Good Deal
$1,825 BELOW
CarGurus IMV of $17,409

Price: $15,584

Mileage: 24,945

Location: Fallston, MD 21047

Average time on market: 35 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Granite Pearlcoat Description: Used 2017 Dodge Journey SXT for sale - $15,584, 24,945 miles with Bluetooth, Backup Camera, Alloy Wheels, Preferred Package, Convenience Package
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2013 Mitsubishi Outlander Sport SE AWD Used Cars in Fallston, MD 21047

Good Deal
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CarGurus IMV of $12,375

Price: $10,988

Mileage: 64,421

Location: Fallston, MD 21047

Average time on market: 40 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Laguna Blue Metallic Description: Used 2013 Mitsubishi Outlander Sport SE AWD for sale - $10,988, 64,421 miles with Alloy Wheels
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2014 Volkswagen Jetta SportWagen TDI Used Cars in Fallston, MD 21047

Good Deal
$3,754 BELOW
CarGurus IMV of $20,742

Price: $16,988

Mileage: 36,829

Location: Fallston, MD 21047

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Reflex Silver Metallic Description: Used 2014 Volkswagen Jetta SportWagen TDI for sale - $16,988, 36,829 miles with Sunroof/Moonroof, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 23, 2017
GuruZ8SXY
Horrible service they sold the car i was going to purchase after i had a deal in place and i had a down payment on it. I will never do busy with them.
Is this review helpful? Yes | No
Nov 20, 2017
GuruZH5KN
Good experience
Is this review helpful? Yes | No
Nov 7, 2017
Quick response, answered all questions, he had the vehicle ready for me to test drive when I arrived. Ended up driving several cars, they were patient with me and my wife are we need little undecided at first. We worked out the numbers and we love our car and will recommend them.
1 of 1 people found this review helpful.
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Response from Cook Volkswagen of Bel Air:

Hi Nick thank you for the feedback, I'm happy to hear you had a great experience. Please enjoy your new car, if I can be of service in any way please call me directly Frank Shaffer General Manager 410 877 1500 or email at fshaffer@cookautomotive.com. Thanks again.
Nov 2, 2017
I contacted them online to see what the 'out the door' price would be since I live 500 miles away from the dealership in another state. I cant just drive down there for a test drive. I received what I believe is an automated reply with no answer to my questions, basically just 'call us'. I replied to that email and asked my questions again, but I have received no response. This dealership seems hesitant to put anything in writing in an email.
2 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Cook Volkswagen of Bel Air:

Hello Mark, thank you for giving me this feedback. I apologize for our lack for responsiveness, as this not our process. Please contact me directly and I'll be happy to answer all you questions, Frank Shaffer, General Manager 410 877 1500 or fshaffer@cookautomotive.com, thank you again for your feedback, I look forward to assisting you.
Oct 31, 2017
Worst experience ever, The dealership had fees that were honestly insulting. I would never recommend this dealer to anyone under any circumstance. When I offered just $1,400 less then asking the manager came over, shook my hand and thanked me for coming then showed me to the door. Even the sales person was offended.
4 of 5 people found this review helpful.
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Response from Cook Volkswagen of Bel Air:

Walter thank you for your feedback, as it is important to me to make yours and others experience better. If you would give me the opportunity to make this situation better, please call me and fill me in with a few more details and I'm confident I can make you a satisfied customer, my name is Frank Shaffer, I'm the General Manager, 410 877 1500 x189, thank you.
Oct 24, 2017
Very disappointed. Dealer's behavior borders on slimy...the price advertised is $16,954, but when I spoke with them, there were $2,809 additional charges for "detailing," etc. This DID NOT include Virginia (where I live) taxes or registration. Clearly this is an abuse of CarGurus..making the price appear lower than the actual "selling price." I thought this type of behavior was long gone from the auto industry, but it clearly is alive and well at Cook VW. I would absolutely not deal with these people.
8 of 8 people found this review helpful.
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Oct 23, 2017
The dealer contacted me in a timely fashion and communication was easy. However the price they advertised was not entirely true. Once we talked about the total price, they added things called mechanical reconditioning, MSI, and Cosmetic Reconditioning. Basically its the work they did to get the vehicle ready to sell. About $2,500 extra added to the price listed! Now I understand that work needs to be done to sell the vehicle, but it should already be included in the price. It was very disheartening to find out the price advertised was not the "real" amount. Just a sneaky way to get you in the door.
11 of 11 people found this review helpful.
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Response from Cook Volkswagen of Bel Air:

Thank you for the feed back Thomas, I apologize you had a poor experience, I would like to hear more about it, I can be reached at the dealership, 410 877 1500, my name is Frank Shaffer, I'm the General Manager, please call me so we can discuss how we can better serve you and others in the future.
Oct 9, 2017
Contacted the dealer before hand and after arriving/test driving the car told that there was a $2,500 dealer fee on top of the advertised price not mentioned on the phone or Cargurus. A guy with a salesman next to us was already arguing about a $2,500 fee when we got there so it’s a regular practice at this dealer. Highly dishonest as it manipulates Cargurus format, ie Great Deal, to waste peoples time and money (gas and tolls).
13 of 13 people found this review helpful.
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Sep 18, 2017
Although I did not purchase a vehicle Mike Hamilton was very friendly when I was looking to purchase the Used Chrysler Pacifica. Very knowledgeable about the process and willing to help. Thank you!
1 of 3 people found this review helpful.
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Sep 7, 2017
After speaking to them and telling them we were interested in the car they raised the price by $900.
10 of 10 people found this review helpful.
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Aug 24, 2017
The salesman was friendly, straight-forward, and not pushy.
0 of 3 people found this review helpful.
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Aug 21, 2017
Excellent, Responsive, Listening an gave me ideas to consider
0 of 2 people found this review helpful.
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Aug 15, 2017
Loboviejo
I am a disabled combat vet in the market for a used car. I found a car at this dealership but needed to know some costs associated with the car (dealer fees). Difficult to get "out the door" price on a car that would have been registered/titled in another state (tax is 4.25% of purchase price and tags is $60 in my state). But finally got the price in which brought the car to over $12,000...that's $3000 (33%) on top of cars advertised price of $8975. Wow!!!!
11 of 11 people found this review helpful.
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Aug 14, 2017
Guru9SRVD
The Chevrolet Aveo price that you see here is not the actual price of the car its self when u go and try to buy it. They add another 3,000 for no reason. They couldn't even explain what those fees were for. The man even said "idk why that price is up there" *the 3,858* but yet they never changed it. We drove nearly 3 hours to see this car and they tried to play us. I do not recommend going there!
11 of 11 people found this review helpful.
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Aug 7, 2017
Tiida_1310
They were all over the place .I called about the vehicle they said I can come see it then i asked them about the on the road cost and they started to give me the run around and then told me that someone else is viewing the vehicle and u can come the next day. Then later on that same day someone called me to come view the vehicle and i told them what I was told by someone from their dealership earlier and they said they would call me back but never did.
3 of 3 people found this review helpful.
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Aug 3, 2017
Scortez001
Great staff. Wayne is the MAN !
0 of 1 people found this review helpful.
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Jul 25, 2017
Everything went well. With their added charges, the final car price was at market value. I purchased the vehicle. Scheduled to go back next week to have some minor repairs done.
1 of 3 people found this review helpful.
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Jul 25, 2017
I had a wonderful experience. Robert Dawson was spot on. He did not deceive me as so many other salesman has in the past. He kept his word and his professionalism was phenomenal. I will recommend friends and family this dealer.
1 of 2 people found this review helpful.
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Jul 8, 2017
Personally had issues with the dealer trying to charge a lot of extra fees on the car, told them I wouldn't buy it and the price dropped 1500$. Once owning it for 1week I had a coolant leak and drove it up there to get it fixed and picked it up a few days later and as soon as I got home my car dumped all my coolant out which they said they "supposedly fixed"... I had the car towed to the dealership and they fixed it correctly the second time replacing parts with OEM ones. They tried to cheap out the first time by not replacing worn / cracked plastic parts. The issue was caused because they decided to glue the cracked plastic together rather than buying a new oem part which was the coolant reservoir and its hose... on the bright side I got them to pay for my tow which I lived an hour and 30 minutes away and got them to bring the car back to me the second time they repaired the leak. Just be careful with the dealership... and look over the car.. a few things did it work but I had replaced. There quality of craftsmanship is extremely low I might add. I had them replace a mirror and there painter did a sloppy job and the dealer did not want to repaint it once it again but correctly. It seemed like someone out there finger on the paint while it was set to dry. Hope this helps you out with buying from them or your next car.
18 of 18 people found this review helpful.
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May 28, 2017
Bought vehicles from them before the $2500 dealer prep crap is just that crap. Just go in and be honest and say here's my number where I want to be with some sort of reason for it. Your not going to get a $43000 vehicle for $18000 just because that's where you want to be. That case fine a different vehicle that's more fitting. Just do your research on the vehicle you want and don't be afraid to walk .... but overall they have a good bunch up there that really try hard to please. So call ahead of time to make sure your vehicle is there and talk face to face
9 of 9 people found this review helpful.
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Apr 27, 2017
Car advertised one price but with fees different price. Their fees are way too much! Looking elsewhere.
27 of 27 people found this review helpful.
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Apr 7, 2017
Received contact nice person, bought a used car at different dealer
3 of 5 people found this review helpful.
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Mar 29, 2017
I talked to Robert who was a very sincere and honest sales person. He was very helpful with the process. However the dealership wanted to charge an extra fee which I was not aware until Robert explained it to me. If I wouldn't have to pay that extra fee I would have closed the deal.
15 of 17 people found this review helpful.
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Mar 15, 2017
Asked questions, never got answers. was going to send more pictures never did. Most dealers want to sell cars
4 of 5 people found this review helpful.
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Jan 31, 2017
Very professional and knowledgeable, everyone I had came in contact with...even passing by was extremely friendly and helpful. Vehicle was exactly as advertised...paperwork was prepared promptly and well explained. Mr. Cook has put together a great team of professionals from the detailing staff to the sales managers and business managers. Next time I need a vehicle they will be my first contact and it should be yours as well.
3 of 6 people found this review helpful.
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Dec 7, 2016
The sales guy responded back with a email and phone call, with in a half hour, i brought the car from cooks very good dealership
3 of 8 people found this review helpful.
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Dec 5, 2016
very quick to respond and also very knowledgeable.
1 of 5 people found this review helpful.
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Apr 8, 2016
Provided all the necessary info to make an informed decision. Teena was terrific!
0 of 2 people found this review helpful.
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Mar 31, 2016
They called me but I had already bought my car elsewhere!
2 of 6 people found this review helpful.
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Jan 18, 2016
mscat007
nice on phone did not buy here.
1 of 2 people found this review helpful.
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Read 28 old reviews
May 2, 2015
We had a great exchange I wound buying from Jaguar of Chantiliy.
0 of 1 people found this review helpful.
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Apr 29, 2015
We went to the dealer because their price was good but their processing fees is more than 2,000 which is ridiculous. Such a waste of time and trip.
22 of 22 people found this review helpful.
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Apr 18, 2015
Got back to me very quickly even though I did wind up purchasing car from another dealer.
1 of 2 people found this review helpful.
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Apr 18, 2015
Not willing to negotiate . Over priced.
12 of 12 people found this review helpful.
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Feb 9, 2015
Bad communications... looks like does not care about the requests ... when sold a car that i requested to buy ( five days later,) emailed me that we have another one.... i asked more info, but never replied... for sure they do not want to sell cars...
5 of 5 people found this review helpful.
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Jan 25, 2015
Dealer responded with form notice.
1 of 2 people found this review helpful.
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Jan 10, 2015
Quick response to all e-mails. Car I wanted was sold. Would bring in another at the same price if I wanted to complete the deal.
1 of 3 people found this review helpful.
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Nov 22, 2014
Horrible. Avoid at all cost. The sales manager belittled me and then raised the price and acted like he was doing me a favor! I should have listened to the other bad reviews rather than driving an hour and a half to be insulted.
8 of 8 people found this review helpful.
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Oct 10, 2014
Good
0 of 2 people found this review helpful.
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Oct 4, 2014
Updated review: I had some issues with a used Cadillac SRX shortly after purchasing the vehicle at Cook Volkswagen; however, Wayne and Don (owner) did stand by their word and they delivered on their promise to repair the issue and even throw in a free oil change for the inconvenience. I'm loving the SRX and ready for the winter now!
1 of 1 people found this review helpful.
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Sep 3, 2014
very nice people. cars not so good
0 of 1 people found this review helpful.
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Aug 31, 2014
Dealer contacted me but my negative equity in my current automobile is too high
0 of 1 people found this review helpful.
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Jul 24, 2014
Very helpful, no pressure - easy to work with!
0 of 1 people found this review helpful.
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May 15, 2014
Perfect follow up...
0 of 1 people found this review helpful.
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Feb 1, 2014
Car was sold
1 of 2 people found this review helpful.
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Oct 16, 2013
Dealer responded but told two different stories about vehicle,never got to see it.
4 of 4 people found this review helpful.
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Oct 1, 2013
Nice to deal with, friendly
0 of 2 people found this review helpful.
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Sep 6, 2013
The car I was interested in sold. However, the sales person was quick to respond to my inquiry. She was courteous but not overbearing to get me to come in & I appreciate that. She also did inform me when the car had sold.
Is this review helpful? Yes | No
Jul 20, 2013
Dealership fees are too high
5 of 5 people found this review helpful.
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Jun 4, 2013
fast ,realy good respond
0 of 2 people found this review helpful.
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Feb 2, 2013
Thanks for your help
0 of 1 people found this review helpful.
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Jul 28, 2012
N/A
0 of 1 people found this review helpful.
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Jun 7, 2012
They are not to be trusted.
6 of 6 people found this review helpful.
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Apr 6, 2012
n2k882000
VERY POOR communication!!! Spoke with a salesman a day prior to coming out to see the vehicle but the vehicle was away from the site being repaired when I arrived after driving 2hours to dealership. Salesman also stated once I arrived that "Internet Price" is only valid with IN HOUSE FINANCING! After agreeing to the in house financing in order to get the internet price I spent the next hour signing pre-processing paperwork and continuously asking to see the final pricing arrangements which I was told would be gone over with me by the financing department. Finally after about 2hours at the dealership the financing representative showed me the numbers which he believed I had already seen and agreed to which too my surprised included a TTL + Misc of about $6000 which they had calculated into my financing. When I asked them why this extra amount was not discussed previously they could not give a straight answer. TOTAL WASTE OF TIME! If you do not live with-in a 30-45min drive I would advise asking them to share all hidden fees and details prior to you driving out as well as to ensure the vehicle is ACTUALLY there.
5 of 5 people found this review helpful.
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Feb 16, 2012
Their description of this car is incorrect. Listed as automatic, but it is clearly a manual. Contacted me but still couldn't understand what I was looking for.
2 of 2 people found this review helpful.
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Feb 10, 2012
sndleight
Went to buy a car but found out price on internet was not the true price. They added on almost 2000.00 more . I wanted to pay what they were asking on the internet plus taxes and tags but they had other fees. A BIG waste Time. Dishonest!!!!!! Dont buy there
6 of 6 people found this review helpful.
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Dec 23, 2011
Terrible customer service, listed vehicle for $5000 less than they were truly asking. Very dishonest and misleading trying to tack on hidden charges and no straight answers. Did not buy the vehicle and very unsatisfied with the service from sales to management!!! They told us the vehicle sold and here it is still listed. They were just caught in a huge scam! Avoid at all costs!!
6 of 6 people found this review helpful.
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Nov 25, 2011
Nice people
Is this review helpful? Yes | No

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245 Great Deals out of 33,948 listings starting at $6,995
Used Toyota Camry
1,078 Great Deals out of 76,443 listings starting at $1,500
Used Toyota Corolla
852 Great Deals out of 64,506 listings starting at $1,500
Used Honda Civic
668 Great Deals out of 53,433 listings starting at $1,495
Used Honda CR-V
733 Great Deals out of 52,227 listings starting at $1,000
Used Toyota RAV4
676 Great Deals out of 53,081 listings starting at $999
Used Honda Accord
897 Great Deals out of 77,394 listings starting at $1,100
Used Nissan Rogue
801 Great Deals out of 64,740 listings starting at $3,500
Used Nissan Altima
1,126 Great Deals out of 74,327 listings starting at $900
Used Ford Escape
1,266 Great Deals out of 97,898 listings starting at $1,000