Continental Audi of Naperville

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1527 Aurora Ave
Naperville, IL 60540

Sales: (877) 417-6899

Service: (888) 658-4240

Today 9:00am - 8:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Sep 1, 2017
BDuncan99
Purchase a car from Continental Audi. Great experience. Love my new car!
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Response from Continental Audi of Naperville:

Thank you for taking the time to share your experience with us. Have a great day.
Aug 27, 2017
GuruDYTWK
Company was very prompt with returning my calls and answering any questions I had. Thank you
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Response from Continental Audi of Naperville:

Thank you for this great 5 star review. We appreciate your kind words.
Aug 23, 2017
Didn't buy the vehicle but was very happy with the dealer response time
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Response from Continental Audi of Naperville:

Thank you for your feedback Michael.
Aug 14, 2017
Prompt response within minutes, great customer service
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Response from Continental Audi of Naperville:

Thank you for the 5 star review.
Aug 6, 2017
Very good.
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Response from Continental Audi of Naperville:

Thank you Joe!
Aug 3, 2017
Very professional and great to work with.
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Response from Continental Audi of Naperville:

Thank you for this 5 star review!
Jul 16, 2017
Continental Aude was responsive and answered all my questions. The only reason I did not buy from them is I find a different car I liked more.
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Response from Continental Audi of Naperville:

Thank you for your feedback Ed.
Apr 19, 2017
Responded fast and set up a test drive for me. I decided to wait before I make a purchase, but sales people were very attentive.
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Response from Continental Audi of Naperville:

We are happy to hear that our Sales team was able to assist you. Please keep us in mind when you do decide to purchase!
Apr 17, 2017
GuruZTND
Sales persin Dan was great, Used csr manager Brian worked with me yo ensure my car was to my standards. Iverall, great experience
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Response from Continental Audi of Naperville:

Thank you for this 5 star review!
Feb 27, 2017
Jeff has been great to work with.
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Response from Continental Audi of Naperville:

Thank you for this 5 star review! Our team greatly appreciates your feedback.
Feb 16, 2017
Dealer contacted me, car was a stick, again I found out it was not an automatic. I did go to see car
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Response from Continental Audi of Naperville:

Thank you for your feedback.
Jan 26, 2017
Very helpful but the drive was too far for us.
1 of 1 people found this review helpful.
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Response from Continental Audi of Naperville:

Thank you for your feedback Tim.
Dec 12, 2016
Rapid response , didn't ooverload me with messages, available to meet at my convenience, purchased the car
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Response from Continental Audi of Naperville:

Thank you for your feedback Judith. Congrats on your purchase, please let us know if you ever need anything!
Dec 9, 2016
Flexref
Great response
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Response from Continental Audi of Naperville:

We are glad we could help you. Thank you for this review.
Nov 17, 2016
karilynne63
A lot of inventory! Salesperson who contacted me was trying very hard to be helpful. The constant contact started to be annoying although the sales person was always upbeat.
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Response from Continental Audi of Naperville:

Thank you for your feedback, it is greatly appreciated.
Oct 23, 2016
1961Mike
They contacted me and provided the information I was seeking.
1 of 1 people found this review helpful.
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Response from Continental Audi of Naperville:

Thank you for your feedback!
Aug 18, 2016
The sales person was great and I enjoyed working with him, but the finance person was suppose to check on a warranty with the banks the next day. He stated he would call me back. Once I left that night I never heard from him again. I called, emailed, left voice message and he never called back. I feel that was terrible customer service. I don't recommend ever purchasing a vehicle from continental Audi.
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Response from Continental Audi of Naperville:

Loren,
I apologize that we did not follow up with you in a timely manner. I will make sure our finance person provides you with the information you require. Thank you for your purchase. I hope you are enjoying your new vehicle.
Sincerely,
Eric Matway
General Manager
Continental Audi of Naperville  
Jul 29, 2016
OK - prices seem high, but they did contact me.
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Response from Continental Audi of Naperville:

Thank you for your feedback John.
Jul 13, 2016
Asked for any pictures - was a fairly new listing. Received original sticker right away and link to pictures in a couple of days. Overall good experience as they did follow-up with me in a timely fashion.
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Response from Continental Audi of Naperville:

Thank you for this five star review!!
May 10, 2016
The car was exactly what I saw in e pictures. They had raised the price on the car by $1000 but honored the price that I had seen. They worked to get me in the car at the payments I wanted. Overall good experience. Would of been 5 stars but I think I had to negotiate a little more than needed. I would go back for another vehicle for sure.
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Response from Continental Audi of Naperville:

Thank you for your feedback, we appreciate it!
May 8, 2016
Good follow uo
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Response from Continental Audi of Naperville:

Thank you for the 4 star review!
Apr 29, 2016
They were very helpful and professional. I wanted leather seats. This car didnt have leather seats.
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Response from Continental Audi of Naperville:

Thank you for this 5 star review. Please let us know if we can assist you in any way.
Mar 17, 2016
Pros: I ended up buying the car at a fair price. The salesman put in a good effort to get me the info I needed up front before I made my first trip. The test drive on their private track was fun. They cleaned up the car and gave me a nice discount on the all weather floor mats. Cons: I would rate them higher, but the whole process took MUCH longer than it had to. My salesman was working 3 deals simultaneously while three other salesmen were sitting around doing nothing. The sales manager saw me sitting there for hours with barely any attention paid, and didn't step in once to see if he could help. Finance guy kept pressuring me to finance through them even though I told them I had my own financing squared away. Then he tried to make me feel stupid about the rate I got from my bank, saying he would've done much better. OK, sure... If it weren't for the fact that they had the car I wanted, I would have walked out the first day. 2 trips and 8 hours of my life later, I drove out with the car I wanted.
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Response from Continental Audi of Naperville:

Andrew, we appreciate you taking the time to give us feedback. We apologize about the wait, that should have never happened. Congrats on your purchase and please give us a call if you ever need anything.
Mar 15, 2016
Great Experience! Highly recommended.
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Response from Continental Audi of Naperville:

Thank you for the 5 star review!
Mar 9, 2016
Ashley was right there to assist and and answer any question i had
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Response from Continental Audi of Naperville:

Thank you for this great review!
Feb 7, 2016
Fast response no pressure
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Response from Continental Audi of Naperville:

Thank you for the 5 star review!
Feb 4, 2016
Great experience,informative ,helpful and not overly pushy
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Response from Continental Audi of Naperville:

Thank you for this great review Gary!
Dec 16, 2015
The dealer as a whole was great experience from the moment I walked in the door until I left, very friendly people,and very professional.they are the kind of business that made word of mouth so important and relevant.
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Response from Continental Audi of Naperville:

Jay thank you for the vote of confidence, we appreciate it.  Thanks for spreading the word.  Your friends at Continental Audi
Dec 16, 2015
Jerry is a good salesman to work
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Response from Continental Audi of Naperville:

Thank you for the kind remarks.
Oct 10, 2015
Good response
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Sep 29, 2015
I saw the car I wanted online went in, looked at it and test drove it. When I got there it wasn't detailed or hadn't been serviced so I had to come back the next day and pick it up. No issues.
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Response from Continental Audi of Naperville:

Thank you for the review, Taneisha. Our apologies that your wait was longer than you had expected. Please, do no hesitate to come by or contact us for any future needs!
Read 15 old reviews
Aug 13, 2015
Treated me fine
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Response from Continental Audi of Naperville:

Thanks for the great review, Mark. Come by anytime for any further needs!
Jul 3, 2015
Great people to work with, and would do business again.
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Response from Continental Audi of Naperville:

Thank you Dennis for this feedback, we appreciate it. We look forward to working with you again.
Apr 10, 2015
Very helpful straight forward got the car and price I was looking for.
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Response from Continental Audi of Naperville:

Jesse, we're glad to hear that you found the perfect vehicle that fit your needs. Enjoy.
Apr 1, 2015
Great response to questions. Very fast and informative
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Response from Continental Audi of Naperville:

This is wonderful news. Thank you for providing us with this review Sam, we love to hear back from our customers.
Aug 16, 2014
Failed to mention that a car they were selling had a salvage title/had been totaled by insurance company following accident in California. I assume this is why they don't offer Carfax!
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Jun 4, 2014
Received a very short email response indicating that the vehicle I was interested in was no longer available. It could have been written by a robot.
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May 31, 2014
Gonzalo was helpful in finding the Q5 with the options we wanted. Very customer oriented.
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May 5, 2014
Professional Dealer
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Feb 1, 2014
I bought a used car from them and although dealer was courteous, as soon as I drove off the lot then heard all kind of noise and dealership refused to repair or offer disvount
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Jan 23, 2014
Have not follow up with them but they followed up with me right way in a non pushy way.
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Dec 12, 2013
Great Service. Jeremy Storino was awesome!
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Nov 22, 2012
The sales person told me that I will have a full tank of gas,when I took the car I didn't look at the gas level, after about 3 miles my car stopped on 59 street with no gas a lot of people were screaming at me I had to call my friend to bring some gas for me after 45 minutes, when I called the dealer all what the said sorry come in and will fill up the tank for you I was very disappointed with big car dealer to react this way
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Oct 27, 2012
Great response and followup, good dealership
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Mar 8, 2012
The vehicle had a leaking engine gasket and the sales people tried to say it wasn't a leak. I know what leaky gaskets look like and also sent pics to a mechanic. Sales persons are not audi techs and were not being honest and insulted my intelligence. The vehicle was 2007 Audi a6 4.2 no warranty .
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Dec 14, 2011
I have worked with many dealerships over the years purchasing and leasing vehicles but the staff and management of Continental Audi far exceeded my expectations of customer care.
Is this review helpful? Yes | No

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