Classic KIA

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8594 Baltimore National Pike, Ellicott City, MD 21043

Sales: (410) 680-8700

Service: (877) 962-2301

Today 9:00am - 8:00pm
(Open Now)
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Jul 29, 2016
Good service let me know about the premium package with my vehicle and what it covers
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Apr 17, 2016
If i could give negative stars i would. The dealer could not explain A $599 EXTRA add on to me or the person who came with me to look at the car. They explained it as extra insurance and when told to take it off it was not needed they told us they would not it was part off everything. So we left to look at other places. Found a place that had the same $599 charge but they explained it perfectly so it was understandable and was willing to work with us with the car, but sadly it did not work out. So because of the similarity in charge and already knowing the price i went back to the "establishment" and the continued terrible service continued. Went in saw the young man who was helping me nefore and said we were back to see the car because we went somewhere else and the $599 added price was there we might as well get it somewhere closer to home and plus the car had everything i wanted. The young man took us to a different station as he had a client he was working with and told us someone would come to us with the key and paperwork to get the car. After 10 plus minutes the manager cam over WITHOUT anything and sat down, folded his hands and started to lecture us about our interaction the previous time i was there. He berated my sister as she was the one who had a mild argument last time with them due to there inability to explain extra charges and why they hadn't just added it to the price to begin with. She decided as she was not the one buying the car she would leave and wait in the car for me to finish closing the deal. once she left i asked the manager where the paperwork and keys were and he proceed to tell me that he never had any intention to sell me the car. Left feeling completely disrespected. As i left he still tried to berate me completely disgusted
1 of 1 people found this review helpful.
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Apr 12, 2016
My experience with classic kia was not good at all, they led me to believe that I was doing paperwork for the vehicle advertised on your site and once I had submitted the final paperwork they said the car had just been sold, I believe the car and price they have advertised is a bait car just to get ppl to go to them
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Response from Classic KIA:

I apologize you feel this way.  However there was no bait and switch.  The vehicle is still on our lot.  Also we never ran any paperwork.  I refused to do business with you because of your uncalled for treatment and belittling attitude towards my entire staff.  We treat everyone as a guest at our dealership and work way too hard to have your friend and yourself act as you did.  Hopefully this was a learning lesson and you can treat the staff at the next dealership with respect.
Mar 11, 2016
It was great they went above and beyond to make sure I got the car I wanted.
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Feb 21, 2016
mcclementime
good but slow response
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Jan 6, 2016
I contacted the dealer by telephone to confirm the vehicle desired and they confirmed its availability. When we arrived, after a significant drive, we learned that the vehicle was NOT as described, was a different model with different accessories than we wanted. They apologized but this advertisement was deceptive and inaccurate.
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