Circle BMW

500 State Route 36
Eatontown, NJ 07724

http://www.circlebmw.com

Sales: (848) 456-1421

Service: (888) 721-1702

Closed Today (Sun)

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Sales Reviews (33)

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Jun 27, 2018

Samuel

Awesome group of people very helpful and understanding

Mark helpful

Response from current dealership:

Hi Samuel, thank you so much for sharing your five-star review! We are thrilled to learn our team provided you with excellent service. We hope to see you again in the future.

May 17, 2018

sjsx17

Circle BMW is the place to go. All the staff treated me very well, BUT Mel Kling is a special salesman. This gentleman worked with me one day and when I returned the following day, he came in on his day off to make sure I was taken care of. I highly recommend him.

Mark helpful

Response from current dealership:

Hello,

We are happy to read about your experience. Mel is special and we will let the team know how much you enjoyed their service. Please do not hesitate to contact us if you need us.

May 16, 2018

Anth5210

Manager responded quickly. Everyone at Circle BMW was professional and accommodating. I purchased the vehicle and love it so far. Thanks to Car Gurus, I found the car I was searching for months. I will definitely recommend the dealership and Website to family and friends.

1 people found this review helpful.

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Response from current dealership:

Hi,

Thank you so much for your recommendation! We are glad you chose us to be apart of this process. Welcome to the Circle BMW family and come back and visit us!

May 12, 2018

Terry

Excellent service and quality

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Response from current dealership:

Hi Terry, thank you for taking the time to post a review! We're thrilled that you received excellent service and quality. If you need anything else, then let us know. We are always happy to assist you.

May 3, 2018

Brian

Mel & robert were very helpful....but, it took 7 business days for them to return a deposit

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Response from current dealership:

Brian,

We strive to provide 5-star experiences, so it's disappointing to hear that yours was not. If you would like to discuss your concerns further, then please reach out to me. I appreciate your time, and I look forward to speaking with you.

Best regards,
Pamela Marshall
Director of Marketing/Communications
pamela.marshall@circlebmw.com
732-440-1224

Apr 24, 2018

Steve

Set up meeting for salesperson to meet with my father as he lives closer to dealership. Salesperson was very helpful, honest and polite, pointing out various items on Jeep.

Mark helpful

Apr 19, 2018

Nagy

Professional customer services.. They get you the lowest interest rate. Good experience. & no hidden fees like many other dealers

Mark helpful

Apr 10, 2018

tom

I went down and looked at the car. was in really good shape, other than it could have used a wash, not a big deal. It was my second choice car I was looking at. I closed the deal on my first choice.

Mark helpful

Response from current dealership:

Hi Tom, thank you for the positive review. We truly appreciate your feedback, and we look forward to making your next visit a five-star experience.

Feb 10, 2018

GuruZJJ5

Quick response, haven't looked at car yet

Mark helpful

Response from current dealership:

Thank you for your feedback! We're glad that you've received five-star treatment so far. We look forward to helping you on your next visit.

Feb 7, 2018

winter16

They contacted me and was very helpful in servicing me.

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Response from current dealership:

Thank you for sharing your five-star experience with us! We are glad that we could help, and we look forward to serving you again in the future.

Jan 28, 2018

jason

The salesman cliff was a very nice and knowledgeable man. The fact that I was told the car there then drove 45 minutes for the car to not be there was very upsetting. There were other vehicles in the range that I took a look at but the fact is I was mislead made me very disgruntled . Cliff tried but a deal couldn’t be made. If cliff wasn’t such a gentleman I would have caused a big scene but his demeanor just made me close my mouth and walk away. When you call the customer in the morning to set up an appointment you should check if the car is still available , not just say it and try to get me in the door.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Hi Jason,

Thank you for acknowledging Cliff and his role in your recent car shopping experience. Unfortunately, there is a bit of a delay from when we sell a car to when it comes off of our inventory feed. This is what occurred in your case. We hope to have the opportunity to work with you in the future.

Pamela Marshall
Director, Marketing & Communications

Jan 20, 2018

Yuen

Good

Mark helpful

Response from current dealership:

Thank you for the five-star review, Yuen. Let us know if there is anything else we can help you with. We hope you visit us again for all of your auto needs.

Jan 16, 2018

GuruZ5HSS

Quick response and delivered options/alternatives when vehicle sold

Mark helpful

Response from current dealership:

Thank you for sharing your five-star experience with us! We're glad that you enjoyed efficient and accurate service. Please let us know if you need anything else in the future. We look forward to seeing you again.

Dec 15, 2017

Acanty26

I actually purchased the vehicle from the dealer. I must say I had a great experience from beginning to end. The salesman Cliff was careful to answer any and all questions that I had. Circle BMW provided me with both courteous, and efficient customer service. This dealer totally comes highly recommend by me, Circle BMW is a great place to do business!

Mark helpful

Response from current dealership:

Thank you for your review! We're happy to hear that you had such a good experience with us. We'll let Cliff know to keep up the excellent work. Congratulations on your new vehicle; we appreciate your business and your recommendation!

Dec 13, 2017

Laurenb1982

I went to the dealer to see and test drive the car. I was told that because of a recall the car couldn’t be sold until the problem was corrected. It would have really been nice to have known this before going to the dealer. The car shouldn’t be listed for sale if you can’t readily buy it.

Mark helpful

Response from current dealership:

Hello,
It's unfortunate to hear about your recent experience but you have left a review for the wrong dealership. I believe you are trying to review Circle Hyundai, not our BMW dealership. I would suggest reaching out to the dealership directly to further discuss this matter. http://www.circlehyundai.com/

Best,
Pamela Marshall
Director of Marketing & Communications at Circle BMW
732-440-1224

Nov 16, 2017

GuruSCRV

Very knowledgeable Very helpful I Highly recommend

Mark helpful

Response from current dealership:

Thanks for the feedback! We're glad the team provided a positive experience while they assisted. We truly appreciate your business and the recommendation.

Nov 1, 2017

GuruZY1BG

They reached out to me in a timely manner, which was greatly appreciated.

Mark helpful

Response from current dealership:

Thanks for the kind review! We're delighted to hear that we provided you with such prompt service. We hope to see you again, just let us know if we can be of help in the future!

Oct 19, 2017

they provided the info requested

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thanks for the positive review! We appreciate you taking the time to give us your feedback. Please let us know if there is anything else we can do for you!

Oct 12, 2017

Michele

Ended up buying this car! Dealer very cooperative.

Mark helpful

Response from current dealership:

Hi Michele,

Congratulations on your car! We were happy to serve you. Please feel free to come back and visit anytime.

Jun 14, 2017

Mike

Deal of a lifetime! Big thanks to paul kittner at circle bmw for making my experience run very smoothly and for following up with my purchase.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Mike, thank you for the awesome review. I'm pleased that Paul helped you and followed up with you. Thank you for coming out to us. We hope you enjoy your new vehicle for years to come.

May 27, 2017

seasar

Great salesman, Robert Cavalieri. Friendly, courteous. Had the car I wanted couldn't come to terms. I thought because the car had been a dealer loaner for 7k miles and 6 months there should have been at least 3 mos and 5k miles added to the manufacturers warranty. Pricing competitive. Over all worth the drive from north jersey.

1 people found this review helpful.

Mark helpful

Response from current dealership:

We appreciate your feedback, Seasar. We're glad to hear that you had a positive experience with us, but regret that we couldn't come to an agreement. We hope to see you again, just let us know if we can be of service in the future!

May 17, 2017

Renato

very good experience with this dealer even though i was not able to purchased this car.... when i was going to buy it, someone already put a down payment on it..

1 people found this review helpful.

Mark helpful

Response from current dealership:

Renato, thanks for sharing your review! We appreciate your interest, please let us know if there's anything else we can do for you.

Apr 20, 2017

Elheureux

We didn't purchase the car, but they were very kind and willing to work with me. As a woman, they were not intimidating like other dealers are when shopping for a car.

3 people found this review helpful.

Mark helpful

Response from current dealership:

It so great that you had a great experience with us even though you didn't purchase. We are also very happy to hear you did not feel intimidated. We always want anyone who comes in to have a great 5-star experience. We hope you can come back and see another time!

Apr 16, 2017

Terri

Purchased this car. Dealer was courteous and professional. Would purchase another csr from them

1 people found this review helpful.

Mark helpful

Response from current dealership:

It's good to hear we were courteous and professional, Terri. It's also great to hear you would purchase another car from us. If there's anything we can do for you or if you have any recommendations on how we can achieve a 5-star rating, please feel free to reach out to me. Thanks for the review and I hope you enjoy your car. -Pamela Marshall, Director of Marketing/Communications, pamela.marshall@circlebmw.com, 732-440-1224

Mar 2, 2017

SUBHASIS

Excellent service and very prompt. Sales person Robert was very good. He shiwed all negative sides as well. It is a rare quality for a sales person.

2 people found this review helpful.

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Response from current dealership:

We appreciate your review! We're glad to hear that Robert provided you with such great service. We hope to see you again, thank you for your business and your recommendation!

Feb 11, 2017

Roland

Mel the used car Manager seems to be an upfront guy. But the company I think are not inclined to return your deposit in a timely manner when you have to cancel a deal. I have been waiting two weeks for them to do just that.

3 people found this review helpful.

Mark helpful

Response from current dealership:

Hi, Roland. As you know, a credit was issued to you on 2/13/17. Our apologies for the delay. We hope you will visit us again in the future. -Barry Lamb, General Manager

Dec 29, 2016

annamarie

The dealers were very professional and knowledgeable .

2 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for your kind words, Annamarie!

Dec 28, 2016

Wayne

Very slow in responding. After all is said and done we're going to sign the contract they told me there was a hole in the convertible roof, they said "oh by the way we want to let you know". When I asked them if they were willing to fix the roof they said no don't just sell the car at auction nevermind. Very dishonest would never deal with them again.

5 people found this review helpful.

Mark helpful

Response from current dealership:

Hi Wayne,
Your review is missing some important facts that we feel necessary to share. You came to Circle Pre-Owned to look at a vehicle we had on our lot and took the vehicle for a test drive. After you left, we noticed that the convertible top had a small tear at the base. We immediately called you to inform you of the tear and even sent you photos. At that time, you stated that you would like to come back and see it in person, but you never returned. We were still in the negotiation stage before discovering the tear, not at the point of signing contracts. Our policy is to wholesale vehicle

More ...

Dec 10, 2016

ROMAN

Very good experience!

2 people found this review helpful.

Mark helpful

Sep 26, 2016

Dennis

Excellant response

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thanks, Dennis! We're glad that you had a good experience with us. We appreciate your business!

Sep 22, 2016

Bpricej

Very responsive. Gave me all the information I needed to be able to make a decision

Mark helpful

Response from current dealership:

Thanks for your kind review! We're so happy to hear that you had a good experience with us. Please let us know if we can be of service in the future!

Sep 8, 2016

Lee

Although I did not buy the car the experience with the dealership was not bad their used car sales outside of BMWs is definitely not a priority. No evidence of any reconditioning, car was less than tidy on the inside and despite being on the lot 90 days they really didn't want to deal.

6 people found this review helpful.

Mark helpful

Aug 4, 2016

Richard

Circle BMW worked with me to find the right BMW at the right price. Professional, courteous and military friendly. I recommend them wholeheartedly.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Richard, we cannot thank you enough for the wonderful review! It was a pleasure assisting you in your car buying experience. Congratulations on your new BMW and welcome to the Circle BMW family! We look forward to working with you again!

Pamela Marshall
Director of Marketing/Communications
pamela.marshall@circlebmw.com
732-440-1224

Read 21 old reviews

May 29, 2016

Mike

I actually placed a review last week on this site. Circle BMW was entirely unethical in their dealings with me. After accepting a deposit from me on a Wednesday, their salesperson was off Thursday and I got a call from the sales manager telling me they sold the vehicle to someone else on Thursday. This was after the sales manager had approved my offer on Wednesday. Totally unethical business conduct!

4 people found this review helpful.

Mark helpful

Response from current dealership:

Hi Mike,
This was truly an unfortunate chain of events. Prior to you contacting us last Wednesday, we had another customer interested in the same vehicle. On Thursday, our sales manager sold the car to the first customer. He called to notify you and explain the situation. Although our salesperson took your credit card number for a deposit, we never ran the card. Our sincere apologies for not doing a better job of communicating internally, as well as with you. We are in the business of selling cars. It is never our intention to upset customers or turn away business. We hope that you give us an

More ...

May 5, 2016

Bruce

Very responsive. Price listing was different than the price they quoted me on the phone.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thanks for your review, Bruce. We're disappointed to hear about the miscommunication about your vehicle's price, but we would be happy to continue assisting you. Please let us know if there's anything else we can do for you.

Mar 17, 2016

Sreeja

Awesome experience, sales person Kenneth.R made my process very easy. I got a very nice car and I have financed with them. My car purchasing process was very very smooth and I am very happy with my car :)

1 people found this review helpful.

Mark helpful

Response from current dealership:

It's wonderful to hear Kenneth and our team made your purchasing process easy, Sreeja! Thank you for your feedback. We look forward to doing business with you in the future.

Feb 5, 2016

scott

friendly but unwilling to negotiate

1 people found this review helpful.

Mark helpful

Response from current dealership:

We appreciate your feedback, Scott. It helps us find areas where we need to improve. Thank you for your business and we hope to see you again in the future.

Jan 30, 2016

Edward

Responded quickly! I am open to doing business with them in the future!

Mark helpful

Response from current dealership:

Thank you for the 5-star review, Edward! We appreciate your business and hope to see you again in the future.

Jan 8, 2016

VICTORIA

Anthony very polite, answered all my questions but did not purchase

Mark helpful

Response from current dealership:

Hi Victoria,
Thank you for your kind review and we are happy to hear that Anthony was such a great help. If you have any other questions or see any vehicles that interest you please feel free to give us a call.

Dec 31, 2015

Jim

Vehicle had some damage that was not disclosed.

Mark helpful

Dec 22, 2015

Amjad

Good curtious talked to mike was professional

Mark helpful

Response from current dealership:

Thank you for your kind words, Amjad.

Dec 15, 2015

Charles

Anthony was a great guy

Mark helpful

Response from current dealership:

Hi Charles! Thank you for the kind words. We are grateful to have Anthony on our team and are glad to hear that you had a positive experience. Do not hesitate to call us or visit us online for any questions.

Nov 6, 2015

Charles

Contact and follow up was very good.

Mark helpful

Response from current dealership:

Hi Charles, thank you for your kind words. Customer Service is of our utmost priority.

Nov 1, 2015

Steve

Car was purchased from this dealership. No hassles and gave me reliable service. I drove all the way from Philly and was not disappointed. Highly recommend.

Mark helpful

Response from current dealership:

Hi Steve, sorry for this delayed response. We are so glad to hear that you had a positive experience and appreciate your business. Also, thank you for taking the time to drive all the way from Philly!

Aug 14, 2015

Paul

Good

Mark helpful

Response from current dealership:

Thank you, Paul!

Jul 31, 2015

Andy

Called me back immediately after inquiry. I made a serious offer and they never responded not a no, not a maybe, nothing. Very poor follow up Sad

1 people found this review helpful.

Mark helpful

Jun 11, 2015

Craig

Good.

Mark helpful

Response from current dealership:

Thank you, Craig!

Mar 22, 2015

Michael

Excellent.

Mark helpful

Response from current dealership:

Michael, we appreciate your review! If you need anything please do not hesitate to call or visit us online.

Aug 14, 2014

David

Great service, very professional and a wonderful staff.

Mark helpful

Apr 24, 2014

Cliff

Wrong color

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Apr 17, 2014

michelle

I made an offer on a vehicle. The salesman left a message on my machine saying he would like to accept my offer. When I got to the dealership, the offer was not accepted. This was a waste of time.

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Nov 12, 2013

John

Dealer never responded so I visited the dealership in person. The sales person was rude and obnoxious. They failed to even approach me and ask me for any assistance. When I approached one of the sales representatives, he looked at me as if the question I just asked him was not in plan English. I will never purchase BMW from these clowns. You're a car salesman, you're not curing cancer. Get over yourselves.

Mark helpful

Aug 27, 2013

mutty

it was excellent

Mark helpful

May 14, 2013

John

Dealer responded promptly to my email,but I chose not to buy at this time.

Mark helpful

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