Chevrolet Buick GMC of Mount Vernon

510 Harcourt Rd
Mt Vernon, OH 43050

Map & Directions

http://www.mountvernongm.com

Sales: (740) 314-1546

Service: (740) 263-4481

Today 9:00 AM - 9:00 PM (Open Now)

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Sales Reviews (21)

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Jul 13, 2019

Rq03

I put a $400 deposit on a camaro and even told them what day i was coming to pick it up and the morning on the day i was going up there i received a call saying they sold it. I was livid. Absolutely unprofessional and i wouldn't recommend dealing with those guys. No respect for their customers at all.

Mark helpful

Response from current dealership:

We do apologize for any confusion. We had spoken with you and accepted this deposit and gave a predetermined amount of time that we would hold the vehicle. That day passed and then another. We kept in touch and you had even spoken to management as to what was happening. We very much wanted you to have the vehicle you sought out, but someone else purchased it. If we offer the vehicle at our location and there is no active hold, we have to sell it. It is the fairest way there is. We hope your search ends with a vehicle that you love that much more. Thank you for the feedback!

Jun 5, 2019

GuruCQ9M3

Fast and friendly

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Response from current dealership:

Thank you very much! We try to make everything as fast and painless as possible. Your experience should be stress-free and we are ecstatic to hear it was. Thanks again!

Jun 4, 2019

Rtlooking

Fast response and very helpful. I still want the car and hoping it works out. Thanks

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Response from current dealership:

Thank you! We greatly appreciate your valuable feedback. It let's us know we are doing something right for our customers! Hopefully, you were able to find what you needed! Thanks again!

May 11, 2019

GuruL6VFH

Terrible, I told them when I was coming out to see vehicle, and it would have been common courtesy to email or call me to advise me vehicle being. I wasted my time and has to drive an hour to find this out. Secondly, not to offer something maybe similar or close to it since I was there to purchase a vehicle ........ THIS GOES ON THE LIST OF NEVER TO GO BACK AND WILL BE POSTED ON SOCIAL MEDIA...... and lastly, I do work for a major radio station here in Columbus and will definately talk about my experience .... only reason that star is there is because I had to at least put one star there

1 people found this review helpful.

Mark helpful

Response from current dealership:

Sorry to hear that we couldn't make your experience all that it could be. We are always striving to do better and create the best overall customer experience possible. Your feedback is very valuable and we will use to create the best experiences we can! Hopefully, you founnd what you were looking for. Thanks again!

May 1, 2019

Charlie

The salesmen was very nice during the test drive and after the jeep was clean and I would recommend them if your looking for a vehicle in that area.

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Response from current dealership:

Thank you for your feedback, Charlie! We greatly appreciate your input and the opportunity to earn your business. Let us know if we can help in any other way. Thanks again!

Apr 24, 2019

Juan

Good

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Response from current dealership:

Thank you, Juan. Hopefully, we were able to get you all of the required all info you were seeking and were able to help in any way we can. Thanks again!

Apr 19, 2019

WilliamBill

Very helpful. Salesman took additional pics and sent them to me. Not the right car for me but salesman was very honest and candid, upfront with everything, saving me a trip of more than 100 miles each way.

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Response from current dealership:

Thank you, Bill. We try to give every ounce of requested info we can and then offer as much as we know. We want our customers to know as much as we do to make the most educated purchase. We appreciate your feedback!

Apr 2, 2019

James

Quick response. Was told that someone had already committed to buy it

1 people found this review helpful.

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Response from current dealership:

Thank you, James. We greatly appreciate the opportunity to earn your business. Let us know if we can help in any other way!

Mar 16, 2019

Charles

They were helpful and friendly.

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Response from current dealership:

Thank you, Charles! It was great to work with you. Let us know if we can help in any other way. Thanks again!

Feb 18, 2019

Fankiek

Very nice people

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Response from current dealership:

Thank you! We greatly appreciate that. If we can do anything else to meet your automotive needs, please do not hesitate to reach out to us! Thanks again!

Dec 12, 2018

Khrysti

Great experience! Fast and accommodating! Purchased a vehicle I’ve been wanting within 12 hours of first contact! Great folks there.

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Response from current dealership:

Thank you so much, Khrysti! We greatly appreciate the opportunity to do everything possible for you. You were one of the final DeCosky customers and we know John appreciated all of his customers. He will miss this place greatly, but the new ownership looks to build upon what John created and make it even better. We thank you again for allowing us to be involved with making such a large decision for you and your family!

Oct 28, 2018

Floyd

Very helpful and easy to do business with.Vehicle was clean and ready to go.would highly recommend to friends and family.

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Response from current dealership:

Thank you, Floyd! Your feedback and your business are both greatly valued and appreciated. We are glad we could make everything as stress-free as possible. Thanks again!

Jul 20, 2018

GuruTPPTB

Very professional and informative!

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Response from current dealership:

Thank you very much! We greatly appreciate your feedback and hope we were able to help find what you were looking for. This is always our goal. If we can help in any other way, please do not hesitate to contact us. Thanks again!

Jul 15, 2018

Dennis

Very helpful. I bought the truck.

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Response from current dealership:

Thank you for your feedback, Dennis! We greatly appreciate your business and enjoyed meeting you and your wife. Thanks again and don't hesitate to reach out if we can assist further with your automotive needs!

Jul 12, 2018

Joe

Very helpful and friendly staff. Easy and quick purchase of the 2013 Buick Lacrosse Premium 2.Highly recommended!

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Response from current dealership:

Thank you, Joe! Your feedback is greatly appreciated, sir. We will share this with your salesman, Charlie. It is definitely a beautiful vehicle.

Apr 16, 2018

GuruDX7MW

Very quick to respond. A nice dealership.

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Response from current dealership:

Thank you so much for your feedback, Guru! We hope we were able to answer all of your questions and aid your search.

Feb 23, 2018

Replied back to my specific question with a general reply. Subsequent request yielded the more specific answer. The dealer appeared to be honest about the condition of the vehicle which saved me a 2 hour trip each way.

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Response from current dealership:

Thanks, Ed! We definitely want to be honest with every one of our potential customers. If you buy from us, we want you to feel good about your purchase from start to finish. We try to give every bit of info that we have so you can make the most informed decision. Good luck with finding your desired vehicle!

Feb 9, 2018

Colleen

I emailed the dealer with a question, they responded quickly and gave me the information I requested. Also have done appropriate follow up. I didn't visit the dealership but wouldn't hesitate to stop in and look at their cars.

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Response from current dealership:

Thank you, Colleen! We really appreciate that. Don't hesitate to call/email if you find something you like!

Oct 31, 2017

Mike

Sales person was helpful and courteous.

1 people found this review helpful.

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Response from current dealership:

Thank you, Mike! It's great to hear that your experience was such a positive one. We are elated! If we can help look for any other vehicles for you, do not hesitate to contact us. Even if we do not have it, we will find it! Thanks again!

Oct 29, 2017

Andrea

Sales staff replied promptly. They were very helpful on. Site One of the vehicles smelled of cigarette smoke. That was the only negative

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Response from current dealership:

Thanks for the positive feedback, Andrea! We do try to clean all of our vehicles as thoroughly as possible, but it is difficult at times to get odors out if they have been present for an extended duration. I wish I had more info so I could review it with our clean-up crew, but I will pass along the info regardless. Thank you!

Jul 25, 2017

Mike

Andrew was very nice, got the vehicle that i wanted, had no problems whatsoever...

0 people found this review helpful.

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Response from current dealership:

Thank you, Mike! We greatly appreciate your feedback. We are also very ecstatic that your experience was everything it could be.

Read 20 old reviews

Jun 22, 2017

Matthew

Responded via e-mail and phone. Didn't really get responses to questions/requests other than assumptions.

1 people found this review helpful.

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Response from current dealership:

We do try to respond as quickly as possible. We will obviously check anything that can reasonably be checked. Our salesman are always very prompt about that. Sorry the vehicle sold before you got the chance to see it in person.

Jun 21, 2017

Terry

I drove the car, salesman was very ice and helpful.

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Response from current dealership:

Thank you, Terry! We would love to be able to help in any way, shape or form if you would like to look at it again! Thank you again for the opportunity!

Apr 14, 2017

Merchant

He mention the vehicle is for cleaning and he has buyer paid a deposit and the next email its said the vehicle is sold and if i need any help let me know, well I was surprise and disappointed but any thing happens for the good. Thanks, Merchant

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Response from current dealership:

Thank you, Merchant. That vehicle was a very popular one online and we normally have those sold and delivered very quickly, but this customer was very meticulous and wanted to involve their mechanic to check out the vehicle, We do encourage that. You should be comfortable with any purchase that you make. We wish you luck in finding your vehicle and thank you for your input.

Apr 9, 2017

Mark

took a test drive. Salesman was honest and helpful. Vehicle wasn't for me.

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Response from current dealership:

Thank you, Mark! We to be as up-front and honest as possible. We want you to have all of the information that we have regarding any vehicle. We greatly appreciate the feedback and the opportunity to earn your business!

Apr 6, 2017

William

Responded quickly. They were ready to work with me to get the car I wanted, very friendly and knowledgeable. It was a pleasure doing business with them. Highly recommend DeCosky's.

Mark helpful

Response from current dealership:

Thank you, William! We greatly appreciate your feedback and thank you again for the opportunity to speak with you!

Sep 29, 2016

215

James

Quickly responded, had other choices, many inexpensive trucks. Unfortunately I did not have time to see them.

1 people found this review helpful.

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Response from current dealership:

Thanks James! We greatly appreciate the opportunity to communicate with you. We hope your overall search for a truck went well!

Jul 19, 2016

Champell

It was good mike didnt understand i ve was shot a want to rush a deal in 2 days . Other than that thought I be able to work with dealership..

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Response from current dealership:

Hello Champbell,

Great hearing from you. We hope you are recovering well and hope we can help out if you are still in the market. Andrew will be calling you shortly to see what we can do!

Thanks for your time and feedback! Good luck and have a great day!

Autum Grandstaff

Jun 16, 2016

David

The ad did not show the price. The ad said to give DeCosky my phone and email for more information. The response was for me to go to their lot. Not any information was given.

1 people found this review helpful.

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Response from current dealership:

David,
We are sorry you feel this way, however we do appreciate the feedback. Unfortunately this vehicle was something we received from a Sherrif''s Auction and we wanted you to see it in person before talking about price. It is in need of some repairs and older; so at the time, we just didn't know what pricing to work with! We always invite our customers in for a visit, to ensure they are happy with what they see! If we can help any further; please let us know!

May 13, 2016

Gary

responded quickly.

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Response from current dealership:

Hi Gary,

My name is Autum Grandstaff and I handle our online sales and marketing. We value your opinion and thank you for the opportunity to earn your business. Please let us know what we can do for you in the future.

Thanks again!

May 4, 2016

Michael

Verbal follow up only. They were very nice.

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Response from current dealership:

Thanks for your feedback Michael. We always value our customer's kind words and would love to assist you however necessary in the future. Please let us know what we can do to help!

Mar 28, 2016

Michael

Brief but good

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Response from current dealership:

Hi Michael,
We are happy to provide an excellent experience before, during and after your purchase, please let me know if we can help you in the future!
Thanks again!
DeCosky GM Center

Mar 22, 2016

David

I got a call back informing me the truck was sold. Wanted me to look at inventory.

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Response from current dealership:

Hi David,
Thanks for your time submitting a review for us, did you happen to find anything you are interested in while browsing? We would love to further assist you in your search, please check us out at www.decosky.com!
Thanks again!

Autum Grandstaff

Mar 14, 2016

Darrell

Great experience, I would call them again for my next car, very happy with decosky gm!!

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Response from current dealership:

Darrell,
Thank you very much for the kind words! We value our customers feedback and sincerely thank you for your recent business.
If you need anything in the future, please let us know!
Autum Grandstaff

Feb 28, 2016

Austin

Drove an hour to only find out that the truck i inquired about needed six thousand dollars work done. And the vehicle was completly different than the one pictures on their website. Be careful if you plan on dealing with these folks.

1 people found this review helpful.

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Response from current dealership:

Austin,
We sincerely apologize for your dissatisfaction. I believe the truck on our "As Is" lot had just went through service and this had not been communicated. We most definitely did not intentionally inconvenience you and again, apologize. If we can do anything at all to help correct this, please let us know. You can reach the dealership at 740.397.9122. Thanks.

Feb 16, 2016

doug

good

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Response from current dealership:

Thanks Doug. If you come across anything that I can help you with, please let us know!
Hope to work with you soon!
Autum Grandstaff

Feb 14, 2015

Richard

overpriced vehicles

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Response from current dealership:

Richard,
Thanks for your feedback! We are always committed to getting a deal put together, if there is one to make, please let us know what we can help with.
Thanks again,
Autum Grandstaff

Jul 4, 2014

Tivis

When I talk to a person at decosky they said they would get back with me Monday. That was about two weeks ago. Wouldn't go there.

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Feb 10, 2014

Scott

Tony, the internet sales guy is great to work with. I have not purchased the car yet still working on that but I have nothing but good things to say about Tony. Very honest and straight forward.

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Aug 10, 2012

Michael

Good

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Jul 17, 2012

Lisa

Rude Sales Dept - especially Eric B!! If you find the car of your dreams here, just don't deal with Eric - very rude and inconsiderate!

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