Charles Maund Toyota

Express Lube, Rent A Car, Toyota Certified Used Vehicles, Toyota Tire Center

8400 Research Blvd
Austin, TX 78758

Sales: (512) 823-1017

Service: (512) 458-3300

Today 9:00 AM - 9:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 30, 2017
Responsive
Is this review helpful? Yes | No

Response from Charles Maund Toyota:

Thank you for your 4 star review & for visiting Charles Maund Toyota! We look forward to working with you again in the future.
Dec 18, 2017
0311wife
If I could give them no stars I would! Spoke with a sales man and gave him my numbers upfront since I’d be driving a great distance. He told me they’d make it happen. I drive in on Saturday with check in hand only for them to completely disregard my email and txt exchanges. The car has been on their lot for 236 days! They have discontinued the Venza due to poor sales. This dealership is in a small town with minimum traffic so you’d think they’d be able to make a deal. They are losing money on this Venza hoping to get full price. A wise dealership would know when you have to fold. I guess that’s why this car has and will continue to sit.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Charles Maund Toyota:

Good Morning! First, let me apologize for any inconvenience this may have caused you. We would like to make this right. Please send your contact information to cmtmarketing@charlesmaundtoyota.com. I will have someone in management contact you regarding this issue. Have a wonderful day!
Dec 12, 2017
osroberts
5
Prompt and courteous response.
Is this review helpful? Yes | No

Response from Charles Maund Toyota:

We appreciate you taking the time to leave us this positive review! We are glad that you found your experience to be a great one at Charles Maund Toyota and we hope you choose us again!
Dec 9, 2017
Very responsive to my inquiry. Courteous and informed sales person.
Is this review helpful? Yes | No

Response from Charles Maund Toyota:

Greg, thank you for your great rating! We are happy to know that you had such a good experience at our dealership. We appreciate your business, and are looking forward to your next visit!
Dec 8, 2017
Very helpful, answered all my questions promptly. These guys are pros. Me, Ponce & Mr. Villegas were both very helpful.
Is this review helpful? Yes | No

Response from Charles Maund Toyota:

Thank you for the 5 star review, Ed! We are thrilled you had a great experience during your visit with us. Please call or stop by if there is anything we can help you with in the future. Thanks for coming in & for choosing Charles Maund Toyota.
Nov 26, 2017
I think I got a good deal for the car I got .
Is this review helpful? Yes | No

Response from Charles Maund Toyota:

Thank you for your great rating, Alejandro! It was our pleasure to provide you with the excellent service you deserved during your recent visit. We truly appreciate your business & thank you for shopping at Charles Maund Toyota. Please enjoy your new vehicle.
Nov 16, 2017
Lookingz04
The team was responsive. They are worth the look.
Is this review helpful? Yes | No

Response from Charles Maund Toyota:

Hello, Thank you for the five-star rating! We greatly appreciate you visiting Charles Maund Toyota, and we hope to see you back at the dealership soon.

Nov 13, 2017
If you want to be told an not heard then this is your place. It’s the perfect quagmire of having to talk to 4 salesmen in a harried pace while being lied to. Just make sure to get your keys and ID back so they don’t convieniently walk off with no escape. Clowns.
1 of 1 people found this review helpful.
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Response from Charles Maund Toyota:

Kris, We're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.
Feb 26, 2017
Great service!!! They will give you the best deal!!!!
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Feb 20, 2017
Good experience. Very helpful and willing to sale
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Feb 10, 2017
good responses to questions
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Nov 4, 2016
Responded quickly to my request and offered alternatives. Were also willing to work with me to fullfil my need. Great customer service.
1 of 2 people found this review helpful.
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Oct 28, 2016
Not very professional. Salesman was arrogant and condescending and when I was negotiating price they raised the price of the vehicle by $2K. Would never do enter into business with them again. When you think of the worse attributes of car sales, this was my experience here.
4 of 4 people found this review helpful.
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Oct 26, 2016
Extremely pushy. They had a sales meeting going in while I was there and it was extremely loud, which detracted from the overall experience.
5 of 5 people found this review helpful.
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Oct 19, 2016
Did not read the emails I sent, I was looking or ONLY a red or blue car.
2 of 2 people found this review helpful.
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Aug 17, 2016
Dealer contacted me many times, but I did not end up buying a car through them.
1 of 1 people found this review helpful.
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Jul 25, 2016
Overall good experience buying the vehicle. Easy to work with even with busy schedule and purchasing from a different city.
1 of 1 people found this review helpful.
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Jul 16, 2016
tannareynoso
Promptly responded. Very good service and polite.
1 of 1 people found this review helpful.
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Jun 9, 2016
The dealership is not honesty take care of the customers. Every each says something different. After being 5hour there finally they started talk about price and the price does not match the cargurus. Not happy.
3 of 3 people found this review helpful.
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Jun 4, 2016
My sales rep was professional, polite, and courteous. The dealer process of back and forth negotiation was no better than any other dealer in that I had to deal with three different people before I could get an agreed price. It's a battle of attrition and who can hold out the longest. Best part of this dealership is Prinz the sales rep.
1 of 1 people found this review helpful.
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May 17, 2016
This guy was helpful once I got there. He blew up my email before to the point of irritation. Also, I don't like that they aren't willing to let you drive multiple cars while you're there. It's almost like they try and bully you into deciding on one before you can consider another. Very annoying.
5 of 5 people found this review helpful.
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Response from Charles Maund Toyota:

Hi Michele, thank you for your feeback. We tried to search our records to find who you worked with so we can properly train. We do not have enough information. Do you recall who you worked with? Please respond or email us at cmtmarketing@charlesmaundtoyota.com
May 16, 2016
I received TEN emails without any response on my part. One was condescending. Another told me what time my appt. would be (I never set one up). I ended up blocking them from all email. Obnoxious and aggressive. Maund will NEVER be a consideration!
4 of 4 people found this review helpful.
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Feb 26, 2016
Not v6 4cyl said v6 on page wrong
3 of 3 people found this review helpful.
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Read 22 old reviews
Jan 24, 2015
I was treated like s snot nosed kid even tho I'm 39 yo. There was no negotiations what so ever and the price of the car was $24900 when I went there. Apparently it's been lowered since than. I offered $23500 but they refused. Bunch of hypocritical jerks. Will never go back. I did pick up a 911 the following Monday from another dealer in San Antonio.
2 of 2 people found this review helpful.
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Jan 23, 2015
Always told me to call on his emails, but never gave me his number. They send emails already written that never answer you questions. I ask for a certain car and I was always gave different cars to look at.
Is this review helpful? Yes | No
Nov 13, 2014
Terrible experience! Very low integrity and high level of dishonesty. This is a very bad combination-beware buyers!!!
1 of 1 people found this review helpful.
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Oct 14, 2014
Quick response however no follow up as discussed
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Oct 7, 2014
Excellent
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Oct 2, 2014
Bad business practices and they advertise different prices on different websites for the same car. I was contacted relentlessly for days and days about coming in to look and test drive - this made me look elsewhere where I ended up getting a better, no pressure deal.
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Aug 26, 2014
Condescending to young car buyers
1 of 1 people found this review helpful.
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Aug 17, 2014
Trouble they had wrong price they said u put it wrong
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Jul 29, 2014
had a great experience with the salesperson, but the financial officer was a real jerk!!!I
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Jul 23, 2014
They'll try to add on small extra fees at the very end. Deny these. Over all. Awesome experiance!
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Jul 14, 2014
I was contacted within minutes after indicating interest in a particular vehicle. Treated well by Ben Stone. Bought the car that afternoon. Good service!
Is this review helpful? Yes | No
Nov 23, 2013
tarthur96
5
Great service department.
Is this review helpful? Yes | No
Sep 21, 2013
The worst business practices I've ever experienced! Super high pressure sales. They tried intimidation, shame, condescending attitudes, lying about interest rates and every tactic they could to FORCE me to buying TODAY! AWFUL experience for just going in for a test drive. It's amazing they're still in business.
1 of 1 people found this review helpful.
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May 3, 2013
I worked with Shannon Bradley and he was low-keyed, knowledgeable, and responsive.
Is this review helpful? Yes | No
Feb 8, 2013
Nice vehicle. Took a day and a half in order to get the vehicle in our possession. They drove it to us but it was 9:30 pm so our final inspection of the vehicle was in the dark. When we found something that needed to be addressed, they said "they didn't notice it " so we would have to pay for it. Although we have comprehensive warranty and it was obviously damaged before we got the vehicle. Not good business.
1 of 1 people found this review helpful.
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Dec 8, 2012
I just went in there to test drive a particular car explaining that I was just looking right now. Before I could leave the salesperson stated that she would have to tell her boss that I had an emergency and had to go. Then another guy follows me out to my car trying to get me back in the showroom. I would never buy from dealership who is so apparently desperate to sell a car.
1 of 1 people found this review helpful.
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Sep 7, 2012
Great sale guy Mathew if I remember correctly. In and out in about an hour. Help no pressure approach. I feel like I received a fair deal on our 4runner. Thanks
Is this review helpful? Yes | No
Aug 27, 2012
Adam did a great job keeping me up to date on what is available and willing to work on a good price
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Aug 22, 2012
Tried to earn my business. Very professional over the phone
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Aug 2, 2012
The listing they offered on car guru was all wrong. The actual car was a WHITE 2007 Solara Convertible with tan top, tan interior, which coincidentally exactly what I was searching for and couldn't find. They advertised a silver convertible with black top, also their ad stated 18,700 miles and the car actually had 48,000 miles on it. They did lower the price SLIGHTLY because of this, but it was not honest advertising. I was glad it was white (which is what I really wanted) but their ad was mis-leading on both color and actual mileage.
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Mar 28, 2012
dealership unreliable
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Mar 4, 2012
Incredible inventory and a "no hassle" sales style. They focus on making lifetime customers, not just a one time sale. Very impressive! I bought my 2010 Prius there and was pleased with every aspect of the transaction.
1 of 1 people found this review helpful.
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