Chapman Hyundai/Mazda

999 W Bell Rd
Phoenix, AZ 85023

http://www.chapmanhyundai.com

Sales: (480) 666-8632

Service: (602) 344-6931

Today 8:00 AM - 8:00 PM

(Open Now)

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Sales Reviews (26)

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Jun 30, 2018

GuruTVHCS

Greatest

Mark helpful

Mar 28, 2018

Niva_813

Professional and quick to respond to emails. Would definitely do business with this dealer in the future

Mark helpful

Mar 13, 2018

Lillian

Thanks car gurus I found the car I been waiting for, I was able to get to Chapman and met with salesman and a few hours later I am the owner of the 2016 Mazda cx3

Mark helpful

Mar 3, 2018

Michael

Was very helpful. Car was sold before I could get in touch with them, they still tried to help me.

Mark helpful

Response from current dealership:

Michael, thank you for your feedback. We look forward to finding the right vehicle for you.

George Salman | General Manager
Chapman Hyundai/Genesis/Mazda

Jan 20, 2018

michael

I was looking at trucks , 2500 HD duramax and they called me straight away , And ask to have me come over for a test drive & have a look at it , but I was Informed about this year 2002 , 2500 HD was a bad year for chevy duramax ,

0 people found this review helpful.

Mark helpful

Response from current dealership:

Michael, thank you for sharing your feedback I’m glad to hear our team was quick to your response and had everything ready for you, we respect your time. We are committed to finding the right vehicle for you anytime.

George Salman | General Manager
gs@chapmanaz.com | Main (602)993-3322

Jan 14, 2018

Twirl2015

I did my research on this vehicle and with the help of the salesman Rafael we were able to come to an agreement on the price . I feel I was treated with respect during the negotiating process and would highly recommend Chapman Hyundai to anyone looking for a great car.

Mark helpful

Response from current dealership:

Twirl2015,

Thank you for your compliments to Rafael and the Chapman Hyundai Phoenix team, we really appreciate your business and recommendation.

George Salman | General Manager
gs@chapmanaz.com | Main (602)993-3322

Dec 7, 2017

Austin

Mark was very helpful and negotiable.

2 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for the rating and review of Mark. We will be sure to commend him for his efforts.
-Your Friends at Chapman Hyundai/Mazda

Nov 9, 2017

GuruDNQDD

great !

Mark helpful

Response from current dealership:

Thank you for the rating. We also give you 5 stars!
-Your Friends at Chapman Hyundai/Mazda

Nov 4, 2017

Keisha

Worse experience EVER from a car dealer. Everything the salesman told me he would do, he did nothing of the sort! Very slow if at all at getting back to me about the vehicle and the financing. Just an all around waste of time!

Mark helpful

Response from current dealership:

Keisha - We apologize we did not meet your expectations. We will use your feedback for training and strive to always provide the best service for our customers. -George Salman | GM

Oct 14, 2017

Kermit

Good

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for the rating. We also give you 5 stars!
-Your Friends at Chapman Hyundai/Mazda

Jul 11, 2017

Deborah

Awesome people

Mark helpful

Response from current dealership:

Thank you for the rating, Deborah – we also give you 5 stars! -Your Friends at Chapman Hyundai/Mazda

Jun 29, 2017

Davexxxz

They responded in a Quick Timely Manner.

Mark helpful

Response from current dealership:

Thank you for the rating, Dave – we also give you 5 stars! -Your Friends at Chapman Hyundai/Mazda

Jun 25, 2017

jerry

got back to me in a fair amount of time

Mark helpful

Response from current dealership:

Jerry-

Thank you for choosing Chapman for your vehicle needs and taking the time to write a review. If you need anything please call me at 602-993-3322 or email me at Samayala@chapmanchoice.com.

Sam Ayala
General Sales Manager

Jun 19, 2017

Craig

I was contacted promptly and offered an opportunity to visit their store for a test drive. Unfortunately we were unable to do so but the representative was quite helpful and understanding.

Mark helpful

Response from current dealership:

Craig -

Thank you for taking the time to write a review!

We are always here to help. Sorry to hear you couldn’t make it out. If you are still looking, please call me at 623-993-3322 or email me at samayala@chapmanchoice.com.

Thank you -
Sam Ayala, GSM

Jun 9, 2017

Levon

We were emailed by the dealership that the vehicle was ready to test drive. After arriving we waited 25 minutes with no communication. We left and were later informed by phone that the vehicle was not ready to test drive.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Levon -

Thank you for bringing this to our attention, I apologize for the wait. If you are still in the market, I would like to personally invite you to the dealership and take care of you.

Please call me at 623-993-3322 or email me at Samayala@chapmanchoice.com.

Sam Ayala
General Sales Manager

Jun 1, 2017

Malonie

Poor., issue with ethics. Price was over $1,270 then advertised and I was not given a choice to refuse it. I felt pushed into signing papers for added insurance, etc. that I was not interested in. I would recommend everyone to be careful when dealing with them.

4 people found this review helpful.

Mark helpful

Response from current dealership:

Malonie -

Thank you for taking the time to write a review, please contact me at Samayala@chapmanchoice.com if you would like to discuss further.

-Sam Ayala, General Sales Manager

May 23, 2017

Ljiljana

Good people great prices

Mark helpful

Response from current dealership:

Thank you for the rating, Ljiljana – we also give you 5 stars!
-Your Friends at Chapman Hyundai/Mazda

May 2, 2017

Nguu

Excellent

Mark helpful

Response from current dealership:

Thank you for the rating, Nguu – we also give you 5 stars!
-Your Friends at Chapman Hyundai/Mazda

Apr 17, 2017

Mark

Purchased a Mazda CX-9. Overall experience was great.

Mark helpful

Mar 13, 2017

joseph

Its good showroom and they followup with customers

Mark helpful

Mar 8, 2017

David

Terrible. Went from $5,933 to almost $10,000 when we walked in and talking about the same car. They didn't really want to sell the car $5,933 vehicle to a cash buyer. In the end they told us they "just" sold it to someone else. I went to Chapman on a recommendation of a friend but I would never walk in this dealership again. Too shady.

9 people found this review helpful.

Mark helpful

Response from current dealership:

David-

Thank you for bringing this matter to our attention, if you would like to discuss further please stop by.
I would be happy to go over the deal with you.

Thank you
Sam Ayala
999 W Bell Rd
Phoenix AZ 85023

Mar 4, 2017

Tyna

They called me shortly after my inquiry. Very nice non pushy sales.

Mark helpful

Mar 2, 2017

Anne

A fair amount of negotiating had to occur. Was disappointed in the constant need to question and request what was in our best interest. Very disappointed that non-negotiable charges were in play but were not disclosed until we started to work a deal on the vehicle. Overall, the typical car buying experience - not terrible, but not great.

7 people found this review helpful.

Mark helpful

Dec 31, 2016

Amy

Jonathan was helpful without being pushy. He responded quickly to our calls and was nice to deal with. Everyone was very professional.

1 people found this review helpful.

Mark helpful

Nov 30, 2016

Tim

Sales team was quick to respond and very knowledgeable about my specific questions. No purchase was made but all other aspects were great.

Mark helpful

Aug 17, 2016

Craig

good experience. no issues

Mark helpful

Read 12 old reviews

Jul 20, 2016

Vic

Straight forward. Initially wanted to charge 20% more due to "repairs." Pushed backed on price increase. At most a fair deal.

3 people found this review helpful.

Mark helpful

Nov 13, 2015

Mike S. was great. Dealt with my busy professional schedule. Texted and spoke by phone discussing and confirming vehicle my need to come in test drive and close deal quickly. I new what I wanted in the specific used car never tried to sell me anything I did not want. Coordinated to close paperwork quickly so wife did not need to hang out for hours at a car lot/dealership. Follows up on everything promised. Very happy.

Mark helpful

Oct 22, 2015

Cris

Had a pleasant experience. They were not pushy, but patient as we considered our options. Very easy to work with. Thanks!

1 people found this review helpful.

Mark helpful

Jul 14, 2015

Dianne

Our sales rep, Mike Roush was awesome. He knew the car inside and out, even though it was not a Ford.We were satisfied with the negotiation he did for us with his manager. On the other hand, we were not happy with the finance department. Although we indicated we didnot want certain add on, he continued to process the papare work for the add ons. My bad, as we signed the documents and the next day, realized we had purchased the items we clearly did not want. We called the next day, to try to make a change. We then went back and sat with the sales manager. He offered a compromise. We had no choice but to accept the compromise. But in the end, we were forced to pay for something we didn't want. So on one hand the dealer had two excellent employees and one questionable person. Watch out when you go to finance!

7 people found this review helpful.

Mark helpful

Jan 31, 2015

Tasneem

Slightly overprices, but dealer very responsive

Mark helpful

Jan 25, 2015

jaime

Great service!

Mark helpful

Sep 5, 2014

bigride

We drove 100 mile to see a used car. They salesperson tried to sell us a new car or other used cars first. They knew we were coming to look at this specific car. I walked out on them after about 20 minutes.

1 people found this review helpful.

Mark helpful

Aug 25, 2014

PJAI

Danny did a great job of notifying me of the vehicle I was interested. & he went out on a limb and held the car so I could get to phoenix and test drive, We ended up buying the vehicle, Thanks Danny

Mark helpful

May 22, 2014

Griffin

excellent communication and was ready to talk the vehicle I was looking at sold pretty fast

Mark helpful

Mar 27, 2014

eleazar

Sales person was great, finance person was very pushing.

Mark helpful

Oct 2, 2012

Dawn

Very responsive, patient and helpful!

Mark helpful

Feb 4, 2012

kay

easy to work with.there is no rush you can take your time until you find what your looking for.

Mark helpful

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