Chapman Hyundai/Mazda

999 W Bell Rd
Phoenix, AZ 85023

http://www.chapmanautomall.com

Sales: (480) 666-8632

Service: (877) 684-5802

Inventory
Sales Reviews (17)

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Craig

Jun 19, 2017

I was contacted promptly and offered an opportunity to visit their store for a test drive. Unfortunately we were unable to do so but the representative was quite helpful and understanding.

Is this review helpful? Yes | No

Response from Chapman Hyundai/Mazda:

Craig -

Thank you for taking the time to write a review!

We are always here to help. Sorry to hear you couldn’t make it out. If you are still looking, please call me at 623-993-3322 or email me at samayala@chapmanchoice.com.

Thank you -
Sam Ayala, GSM

Levon

Jun 9, 2017

We were emailed by the dealership that the vehicle was ready to test drive. After arriving we waited 25 minutes with no communication. We left and were later informed by phone that the vehicle was not ready to test drive.

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Response from Chapman Hyundai/Mazda:

Levon -

Thank you for bringing this to our attention, I apologize for the wait. If you are still in the market, I would like to personally invite you to the dealership and take care of you.

Please call me at 623-993-3322 or email me at Samayala@chapmanchoice.com.

Sam Ayala
General Sales Manager

Malonie

Jun 1, 2017

Poor., issue with ethics. Price was over $1,270 then advertised and I was not given a choice to refuse it. I felt pushed into signing papers for added insurance, etc. that I was not interested in. I would recommend everyone to be careful when dealing with them.

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Response from Chapman Hyundai/Mazda:

Malonie -

Thank you for taking the time to write a review, please contact me at Samayala@chapmanchoice.com if you would like to discuss further.

-Sam Ayala, General Sales Manager

Ljiljana

May 23, 2017

Good people great prices

Is this review helpful? Yes | No

Response from Chapman Hyundai/Mazda:

Thank you for the rating, Ljiljana – we also give you 5 stars!
-Your Friends at Chapman Hyundai/Mazda

Nguu

May 2, 2017

Excellent

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Response from Chapman Hyundai/Mazda:

Thank you for the rating, Nguu – we also give you 5 stars!
-Your Friends at Chapman Hyundai/Mazda

Mark

Apr 17, 2017

Purchased a Mazda CX-9. Overall experience was great.

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joseph

Mar 13, 2017

Its good showroom and they followup with customers

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David

Mar 8, 2017

Terrible. Went from $5,933 to almost $10,000 when we walked in and talking about the same car. They didn't really want to sell the car $5,933 vehicle to a cash buyer. In the end they told us they "just" sold it to someone else. I went to Chapman on a recommendation of a friend but I would never walk in this dealership again. Too shady.

5 of 5 people found this review helpful.

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Response from Chapman Hyundai/Mazda:

David-

Thank you for bringing this matter to our attention, if you would like to discuss further please stop by.
I would be happy to go over the deal with you.

Thank you
Sam Ayala
999 W Bell Rd
Phoenix AZ 85023

Tyna

Mar 4, 2017

They called me shortly after my inquiry. Very nice non pushy sales.

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Anne

Mar 2, 2017

A fair amount of negotiating had to occur. Was disappointed in the constant need to question and request what was in our best interest. Very disappointed that non-negotiable charges were in play but were not disclosed until we started to work a deal on the vehicle. Overall, the typical car buying experience - not terrible, but not great.

5 of 5 people found this review helpful.

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Amy

Dec 31, 2016

Jonathan was helpful without being pushy. He responded quickly to our calls and was nice to deal with. Everyone was very professional.

1 of 1 people found this review helpful.

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Tim

Nov 30, 2016

Sales team was quick to respond and very knowledgeable about my specific questions. No purchase was made but all other aspects were great.

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Craig

Aug 17, 2016

good experience. no issues

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Vic

Jul 20, 2016

Straight forward. Initially wanted to charge 20% more due to "repairs." Pushed backed on price increase. At most a fair deal.

2 of 2 people found this review helpful.

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Nov 13, 2015

Mike S. was great. Dealt with my busy professional schedule. Texted and spoke by phone discussing and confirming vehicle my need to come in test drive and close deal quickly. I new what I wanted in the specific used car never tried to sell me anything I did not want. Coordinated to close paperwork quickly so wife did not need to hang out for hours at a car lot/dealership. Follows up on everything promised. Very happy.

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Cris

Oct 22, 2015

Had a pleasant experience. They were not pushy, but patient as we considered our options. Very easy to work with. Thanks!

1 of 1 people found this review helpful.

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Dianne

Jul 14, 2015

Our sales rep, Mike Roush was awesome. He knew the car inside and out, even though it was not a Ford.We were satisfied with the negotiation he did for us with his manager. On the other hand, we were not happy with the finance department. Although we indicated we didnot want certain add on, he continued to process the papare work for the add ons. My bad, as we signed the documents and the next day, realized we had purchased the items we clearly did not want. We called the next day, to try to make a change. We then went back and sat with the sales manager. He offered a compromise. We had no choice but to accept the compromise. But in the end, we were forced to pay for something we didn't want. So on one hand the dealer had two excellent employees and one questionable person. Watch out when you go to finance!

7 of 7 people found this review helpful.

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Read 8 old reviews

Tasneem

Jan 31, 2015

Slightly overprices, but dealer very responsive

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jaime

Jan 25, 2015

Great service!

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bigride

Sep 5, 2014

We drove 100 mile to see a used car. They salesperson tried to sell us a new car or other used cars first. They knew we were coming to look at this specific car. I walked out on them after about 20 minutes.

1 of 1 people found this review helpful.

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PJAI

Aug 25, 2014

Danny did a great job of notifying me of the vehicle I was interested. & he went out on a limb and held the car so I could get to phoenix and test drive, We ended up buying the vehicle, Thanks Danny

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Griffin

May 22, 2014

excellent communication and was ready to talk the vehicle I was looking at sold pretty fast

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eleazar

Mar 27, 2014

Sales person was great, finance person was very pushing.

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Dawn

Oct 2, 2012

Very responsive, patient and helpful!

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kay

Feb 4, 2012

easy to work with.there is no rush you can take your time until you find what your looking for.

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Chapman Hyundai

999 W Bell Rd Phoenix, AZ 85023

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