Chaplin's Subaru

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15150 SE Eastgate Way
Bellevue, WA 98007

Sales: (866) 874-9921

Service: (877) 962-0032

Today 9:00am - 9:00pm
(Closed Now)
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All reviewers have been verified to have contacted this dealer – Learn More
May 24, 2017
Good experience overall. Had some leeway on the price and the car arrived in great condition. They were slow to get me the paperwork needed for registration though.
1 of 1 people found this review helpful.
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May 20, 2017
Dealership was helpful and honest. Didn't end up buying the car, but would recommend them to other shoppers.
1 of 1 people found this review helpful.
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May 4, 2017
Chaplin's Subaru VW went out of their way to work with me given the distance I am from their location. They provided excellent service to my Uncle who tested the car on my behalf. They provided all documentation and were very easy to work with regarding paperwork and delivery of the auto to my Uncle. This is a very professional team.
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Mar 28, 2017
Browneye
Great dealership. No complaints.
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Mar 13, 2017
Don Troxler
The easiest purchase I have ever made buying a car. Highly recommended. Excellent response to questions and treated with respect. Thanks for a great experience.
1 of 1 people found this review helpful.
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Feb 12, 2017
The best!
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Dec 30, 2016
Great experience, they just wanted to much for this car, although these STI hatchbacks are very sought after.
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Dec 18, 2016
Satisfying. Enjoyed my interaction and dialog with Mr. Rubio very much. Pleased with the vehicle I purchased. Would have liked it even better at a lower price. Liked that they do not hassle you about purchasing additional options.
1 of 1 people found this review helpful.
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Dec 1, 2016
Buying was quick and easy but they tend to overprice. I was able to bargain for a decent price on a great car. Bought a car years ago from this dealership and they have always had a good reputation for providing a quality auto. Hope the service department has improved. The wait time to get a car serviced at the dealership was unbelievable. They are a very busy dealership.
1 of 1 people found this review helpful.
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Sep 4, 2016
Prompt reply. Car too basic.
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Sep 3, 2016
Overall a really good experience. The only reason I'm not giving a 5 is because the car we test drive had no gas in it.
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Jun 11, 2016
I contacted the dealer right after the listing was posted. I was informed they decided to wholesale the vehicle. I think they should not list it until they perform inspections and are committed to selling what they list
1 of 1 people found this review helpful.
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May 20, 2016
My contact was through e-mail. Vasco Rubio responded to my request and questions very quickly.
0 of 1 people found this review helpful.
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Apr 27, 2016
Excellent. Very professional. They follow up and are respectful in everything that they do. Class acts.
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Mar 21, 2016
One dealer was angry I had accepted a test drive from another dealer. When we got back to the dealership after the test drive he knocked on my window and asked what I was doing. He seemed upset and unprofessional.
2 of 3 people found this review helpful.
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Mar 18, 2016
Actually sold the base model before I could buy it, but Noel and jimmy went way out of their way and searched for a premium wrx in blue. They found and secured it for me and were great to work with. I will buy my next Subaru from Chaplins
1 of 1 people found this review helpful.
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Mar 9, 2016
Not very friendly
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Mar 7, 2016
Fantastic! Didn't turn out to be the car for us but we very much appreciated the great service, clear communication, and no pressure attitude. We'll be back
1 of 1 people found this review helpful.
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Mar 6, 2016
Not competitive on price though very responsive.
1 of 1 people found this review helpful.
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Feb 22, 2016
appreciated the follow-up as well.
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Feb 2, 2016
Helpful and prompt
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Jan 8, 2016
Dealer was great to work with easy and smooth transaction, would buy from again
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Jan 5, 2016
Chaplin's VW was extremely helpful start to finish, and made our buying process very simple. We got the Touareg TDI that my wife had wanted for a while. Mr. Varner from Chaplin's Internet sales was very personable and worked non stop to help get us into our Touareg. Thank you!
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Nov 21, 2015
Car is 210% overpriced over KBB price.
3 of 3 people found this review helpful.
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Nov 5, 2015
Excellent
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Oct 24, 2015
very good
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Read 21 old reviews
Aug 27, 2015
Quick to respond.
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Jun 8, 2015
Great customer service
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May 22, 2015
Initial follow up phone call was satisfactory. The salesman forgot my name and lacked follow through.
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Apr 26, 2015
Did not purchases here respectful of my time
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Apr 17, 2015
Chad was the salesperson who helped me make my purchase. I did not have to negotiate with any other person and Chad did not need to check with the sales manager before approving our deal. Our negotiations were simple and straightforward utilizing the kelly blue book value for my purchase and trade in. The car was detailed and very clean. At the finance office the there was no mention of or pressure to purchase an extended warranty. What a relief! After arriving at 8 am I was on my way back to Portland by 10:15. This included a 45 minute side trip to the bank for me to obtain a cashier's check for the purchase. Overall the most pleasant, stress free car buying experience of my life. I am 67. I would have no hesitation in referring anyone to Chad or Chaplins in the future. Woo Hoo! Mario
1 of 1 people found this review helpful.
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Apr 11, 2015
They were awesome!
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Mar 24, 2015
Wendy is a huge asset to Carter. She took over for David North while David was on vacation. Great person, hard to believe she was a sales person - more like a friend. David North is also excellent. Nice guy, patient, no pressure, low key. They both love animals so extra points for this!
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Mar 17, 2015
The car that was advertised in the add was listed incorrectly and even after I brought it to their attention it is still being listed wrong.
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Mar 1, 2015
Good pricing
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Feb 13, 2015
Offered me an insulting amount on trade then told me the car was probably worth more if I sold it outright. Allowed some little lot to set the price of what my trade in was worth. I will never look at anything on their lot again. Retail to Retail, or wholesale to wholesale, but these guys wanted Retail to wholesale...and the answer was NO!
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Feb 1, 2015
Outstanding. Darrold was great to work with. I bought the car.
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Jan 15, 2015
Went to take a look at their car & test drive. Chaplin's personnel are professional and very courteous. I ended up deciding against purchasing their car, but had to do with my preference of color for the interior. The staff Todd and Craig) were extremely friendly & helpful. I would highly recommend dealing with them for a used or new purchase. In fact, I am not going to hesitate on contacting them again if their inventory matches what I am after!
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Dec 16, 2014
Best experience buying a car
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Nov 25, 2014
Sales slick, wanted me to give them my credit card to "hold" a car for me to look at.
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Aug 15, 2014
The dealer tried to scam me by adding over $2000 in hidden fees!
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Apr 4, 2014
Ray has been very professional and helpful, so far. Hope the car will still be there after we get back from spring break.
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Mar 5, 2014
I did not buy the car, but dealer very helpful.
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Oct 31, 2013
Always on top of getting me great information,,thanks
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Oct 27, 2013
Quick response, but no follow up
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Sep 9, 2013
rode people there drove over and they would not help me asked for B.Z. and after that would not help me!! wanted to buy the mini cooper but went somewhere else after this, lost me
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Apr 2, 2012
The used car manager was very easy to work with and Karl is a very helpful, no-pressure salesman.
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