Central Houston Cadillac

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GM Certified Internet Dealer

2520 Main St
Houston, TX 77002

Sales: (855) 996-5752

Service: (713) 874-0900

Today 9:00am - 6:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jun 6, 2017
dldav
This place is a rip-off tried to sell me a car that had been into accidents then I go online to make a deal online they won't honor that deal because they want to make more money off of me totally totally unsatisfied
2 of 2 people found this review helpful.
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Response from Central Houston Cadillac:


Thank you for taking the time to leave us your review. Our customers are our top priority and it’s disappointing to hear that we did not meet your expectations. We would appreciate the opportunity to hear more about this issue and work together to make amends. Please contact me at your earliest convenience. We look forward to hearing from you.
Sincerely,
Crystal Briggs - Customer Relations Manager - cbriggs@centralhoustoncadillac.com
May 15, 2017
Mannytoon21
Sales man was good but the vehicle was not too good We spect more from this dealer
Is this review helpful? Yes | No

Response from Central Houston Cadillac:

Thank you for taking the time to leave us your review. Our customers are our top priority and it’s disappointing to hear that we did not meet your expectations. We would appreciate the opportunity to hear more about this issue and work together to make amends. Please contact me at your earliest convenience. We look forward to hearing from you.
Sincerely,
Crystal Briggs - Customer Relations Manager - ccbriggs@centralhoustoncadillac.com
May 13, 2017
Excellent but high!!
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Apr 26, 2017
GuruLJCQ
Dealer would rather keep the car than work with me on the price. And I have a check in hand.. wow I wouldn’t recommend to anyone
4 of 4 people found this review helpful.
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Response from Central Houston Cadillac:

I am concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I would love the chance to talk with you more about this. Hope to hear from you soon.

Sincerely,
Crystal Briggs - Customer Relations Manager - cbriggs@centralhoustoncadillac.com
Apr 3, 2017
GuruWBCW
Mr Workman instantly contacted me and is helping me find the exact car and color combo Im looking for..the car I was going to buy from them had already been sold.
1 of 1 people found this review helpful.
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Feb 1, 2017
Very helpful great job.
1 of 1 people found this review helpful.
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Dec 25, 2016
Great Treatment!
1 of 1 people found this review helpful.
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Dec 16, 2016
Left 3 emails and even spoke with the used car mgr. never returned the call as he said he would Or sent me the car fax.
2 of 2 people found this review helpful.
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Nov 19, 2016
A couple people called me to discuss the car. The car didn't have the options I wanted so no sale.
1 of 1 people found this review helpful.
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Oct 21, 2016
Lance and June have been great! I am out of state and they have taken care of everything, even helping to find a shipping company. Highly recommend them.
2 of 2 people found this review helpful.
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Sep 21, 2016
Justin was very helpful . Went out of his way to send me a video . I'm giving them 3 stars instead of 5 because after talking to Justin another sales representative named Tye texted me from a different number which I wasn't sure who he was so I asked if he could send me pics and the name of his dealership and he responded "I work with Justin at Central cadillac. My name is Tye and he sent you pics earlier? Do you want the car" came across kinda rude to me . Should've just let Justin deal with it .
3 of 3 people found this review helpful.
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Aug 8, 2016
Contacted me immediately, came in to see vehicle and was in and out with new car within 2 hours. Best transaction with dealership ever.
1 of 1 people found this review helpful.
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Aug 8, 2016
Dealer has sent several emails, never answered the questions I had--- received emails from 3 different people.
1 of 1 people found this review helpful.
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Aug 5, 2016
Even thought the car sold before I could put in an offer. They responded quickly and let me take a test drive the day after I called.
1 of 1 people found this review helpful.
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Jul 7, 2016
Thought it was going well but then became very hard to get a hold of salesman and even mgr. they would tell us they would call back and then never heard. All calls were initiated by us.
1 of 1 people found this review helpful.
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Jun 14, 2016
Dealer refused to negotiate. I found a better deal in Virginia, for less money, including tax, title, license, shipping, and dealer cost. I even offered them $300.00 more than I paid for the Vehicle, but they refused. Dealers in this area should try selling more cars, and not make all the money on one vehicle.
3 of 3 people found this review helpful.
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May 21, 2016
Great experience highly recommend / my salesman Justin was awesome ! Finance team did a great job !
1 of 1 people found this review helpful.
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Apr 4, 2016
No deal was made, nice people.
1 of 1 people found this review helpful.
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Feb 23, 2016
I requested pictures of vehicle because there weren't any on website. 2 days later received an email they were getting pics for me.....3 days later still no pics. I went to another dealership & purchased vehicle!
3 of 3 people found this review helpful.
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Jan 26, 2016
Bill was awesome to work with, as well as the rest of the Central Cadillac Team!
2 of 2 people found this review helpful.
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Jan 6, 2016
Nice car but it wasn't loaded like the ad listed on details page of the car.
1 of 1 people found this review helpful.
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Dec 26, 2015
So Nice!
1 of 1 people found this review helpful.
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Oct 23, 2015
Dealer has never had the vehicle on the lot that was listed online. Actually still showing 2 for over 30 days now that are no longer there.
1 of 1 people found this review helpful.
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Sep 8, 2015
Great Response with the sales associate but I had a bad experience with the guy handling the numbers side.
1 of 1 people found this review helpful.
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Read 16 old reviews
Jun 11, 2015
I am a new Cadillac owner, George was a gentleman and a scholar. He was very knowledgable of the Escalade I inquired about. Very patient and courteous. Great Car Buying Experience!
2 of 2 people found this review helpful.
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Feb 21, 2015
next day response stating they would get more information for me ....nine days later nothing.
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Jan 9, 2015
Dealer initially failed to tell me the car/price they were giving me was for a Demo on a particular car. It seemed like a very good deal so I asked him before putting money down. Ended up purchasing a different XTS from them. They were very good at searching the US and finding me the Car I wanted. It was trucked in and arrived 2 days later than the later date they estimated. They agreed to put on mud flaps, but when they called for us to pick it up, they said none were available. I found some on the net with first search and they had several days to order. i.e. they waited till the car was there and then just looked in their inventory. When there was none they just said there weren't any available. Worse thing though and why not a good rating, is the lack of response after Purchase. After putting $3000 down the salesman didn't answer 2 email questions sent to him (and he's the internet sales mgr.) Then after purchase I've sent 3 emails asking the status of the spare keys (they only had one set when we picked it up). None of the 3 emails have been answered. The deal was ok, but was basically what GM was offering and the same I could have gotten from any Cad dealer. I guess this should be expected. Everyone was my best friend before the sale but once made it was poor. Not what I hoped for from a Cadillac dealer. Nothing too terrible, but I probably suggest trying another dealer everything being equal.
1 of 1 people found this review helpful.
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Nov 1, 2014
Very friendly staff.
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Jul 1, 2014
Good.
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May 30, 2014
They formally contacted and answered all of my questions and are currently assisting me with getting into the vehicle of my choice.
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Jan 21, 2014
They tried to pull a bait and switch with me after they said the car was there and ready the previous day when it was actually sold two days before
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Dec 4, 2013
Friendly people
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Oct 1, 2013
Someone did take their time to respond. They told me they were going to check to see if the vehicle was still available and then call me back, which he did but ironically when we got their the vehicle was gone. I have very little tolerance for these dealership games. They vehicle is there but when you get there it is already sold and they want to show you something else. The vehicle I called for is the vehicle I am interested in only. Stop wasting peoples time with your stupid tactics. We are so over that.
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Aug 7, 2013
Everyone was super, Bill was not pushy and was a gr wonderful car buying experience
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Aug 4, 2013
Sales man was great sales manager was a little rude. Over all it was good.
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Jul 25, 2013
Helpful in ever way!
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Jan 14, 2013
Philip was very good
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Jan 8, 2013
Huge disappointment. Very unprofessional staff. This includes the salas MANAGER. The vehicle we had an appointment to look at (yes, had to make an appointment to see a used vehicle as it was being driven around by a young athlete trying to be wooed and the owner of Stewart Cadillac is a apparently a sports fan and in with a sports agent) ... Our appointment was at noon. The vehicle got there at 1:30. All the while we were given excuses. Lies really. We were told a sales manager had the vehicle running errands for the company. We were told they weren't done detailing it. We were told it was on its way repeatedly. All the while a punk kid with no regard for anything obviously, had it as a driver - when the vehicle finally showed up it stunk, it was filthy and it was trashed. We are talking an Escalade here. The vehicle was not in any shape to be sold on any Dealers lot. Clearly they were embarrassed as I told them this must be a joke,- and hammered me with phone calls the rest of the week, trying to sell me some other stinky, dirty and completely trashed Escalade that they loan out to sports agents for a fee to woo young athletes. NO THANKS. Now that I know how abused their vehicles get and then are passed off to the public, you couldn't melt and pour me back in Stewart Cadillac.
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Dec 30, 2012
Received a call almost immediately and all my questions were answered.
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Jul 16, 2012
aggiel8d
45
very nice folks
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