CastleRock Auto

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1415 Mississippi Ave, Eugene, OR 97403 - Map & Directions

Sales: (541) 206-8455

Jul 25, 2016
Received a response from Rocky !
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Jul 20, 2016
respond2us
Super helpful dealer. He called and was honest about everything with the car. If the interior hadn't been black, I would have bought it in 2 seconds.
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Apr 22, 2016
Great. Rocky is a laid back kind of dealer. Up front and honest. When Rocky had realized that the windshield was cracked on the car I had come to see, he offered to replace it at no charge because he had forgot to mention prior to my visit. I bought my car from him.
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Apr 4, 2016
Initially FAIR - - I had to read his previous reviews to get the contact info for the dealer to see if car was still for sale. I notified him the info not in the add..in Guru He did email me a day later. We bought the car - he seemed straight forward.Drove car home - had it checked a few days later (next appointment available) by Toyota Service Mechanic, and they found the car's CHECK Engine Light had been disconnected (illegal). It had several notices in the cars computer history- the largest being that the Hybrid lithium battery had failed and the second electrical system malfunction. I contacted the seller/ car dealer Rocky that day (Wednesday)and he seemed surprised- stated he was not in town and would call back Friday to discuss the next step. He seemed to be a nice guy at sale, so trusted him to make the sale good. No call Friday - tried to call him Saturday - his voice mail full. I sent him an email - no response yet. We live 2 + hours drive from dealer - looked at it in the evening -so would have been difficult to have a mechanic look at it locally. If you buy from Rocky - bring a mechanic with you.
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Mar 9, 2016
They contacted me twice: first about the BMW and then to tell me it had sold to someone else. That was ok since I had already bought a car from a local Corvallis dealer.
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Feb 25, 2016
Rude. Car was not as advertised. Interior was thrashed. Opened 15 minutes late and didn't acknowledge us. Definitely would not recommend.
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Feb 8, 2016
I called Rocky and he's very helpful and knowledgeable! Good moral business practices for customers too!!!!
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Jan 29, 2016
they dident respond the first to times the third time i got a rude the car is sold from sum guy who said i should have called them not sent an e-mail
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Dec 28, 2015
Rocky was great. He made buying the car easy and was able to work with me on my trade in. He also delivered the car to my area so I wouldn't have to drive back down to get it. I would highly recommend this dealership.
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Dec 21, 2015
Rocky was very helpful and everything went smoothly.
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Nov 8, 2015
Dealer responded within a few hours of inquiry, which happened when they were closed.
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Jul 21, 2015
Rocky was extremely friendly, courteous, and personable. He was honest with us about any issues the car had that he was aware of, and was more than willing to work with us on a more than fair price that was within our budget. He made my daughter's first car buying experience a pleasant one. Thank you Rocky!!!
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Jun 26, 2015
Started well. After buying car have not been able to contact them.
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Response from CastleRock Auto:

Sorry that you need to give me a "fair" review due to you not being about to contact me. You seem to be Very Pleased with the vehicle and I guess that's truly what these reviews are for. I have my phone number posted on my website, google, business cards etc. It also list my email address. Contacting me is relatively easy. Leaving a message is also a great practice to follow. Glad your Enjoying your vehicle!!  Have a Great Day!!
Mar 29, 2015
Great people! HONEST PEOPLE! I had the car checked at a garage of my choice and they fixed everything before I bought it. I would highly recommend this outfit to anyone who wants a great deal on a nice reliable car.
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Mar 22, 2015
Very good
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Old Dealer Reviews

May 22, 2014
with dealer' ASSURANCE of vehicle representation I made a 300 mile trip to buy an otherwise well maintained semi-high miles car. when I got there the car didn't even look like the car in the pictures. the exterior was highly defaced and interior was a broken kids playhouse. the engine and transmission exhibited signs of hard driving and little maintenance. overall highly misrepresented cars, and way overpriced.
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Response from CastleRock Auto:

As is evident from the inventory on our website, we sell high quality, clean, and dependable vehicles, most of which even come with warranties. Even though the vehicle Eric was interested in was a less expensive ($3,495) 2006 Kia Optima, it was actually in great condition and was also inspected by a reputable mechanic shop prior to us selling to a different happy customer. It was represented by cargurus.com as a Great Deal.

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