Casey Volkswagen Subaru

777 J Clyde Morris Blvd
Newport News, VA 23601

Sales: (757) 644-1758

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2015 Ford Explorer XLT 4WD Used Cars in Newport News, VA 23601

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Average time on market: 38 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ingot Silver Metallic Description: Used 2015 Ford Explorer XLT 4WD for sale - $25,982, 26,755 miles with Alloy Wheels
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2016 Chevrolet Traverse LTZ Used Cars in Newport News, VA 23601

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2017 Subaru Outback 2.5i Used Cars in Newport News, VA 23601

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2013 Ford Edge Limited AWD Used Cars in Newport News, VA 23601

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2014 GMC Terrain SLE1 Used Cars in Newport News, VA 23601

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Fair Deal
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CarGurus IMV of $16,647

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Location: Newport News, VA 23601

Average time on market: 23 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Caramel Bronze Pearl Description: Used 2011 Subaru Outback 3.6R Limited for sale - $16,000, 79,727 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 12, 2017
GuruZS66C
Sales staff not knowledgeable on products. The Volkswagen Jetta I looked at had rock dents in hood and a crack in the windshield. Representative did not kniw about it either. When asked about other products, he simply stated none available, without asking what else may suit my needs. I will never go back and do not recommend them.
Is this review helpful? Yes | No

Response from Casey Volkswagen Subaru:

Good afternoon,
Thank you for bringing this matter to our attention. We are sorry to hear that your sales experience did not leave you completely satisfied. Our entire staff strives to provide our customers with nothing short of the absolute best service they have come to expect. We completely understand your frustration. We have since spoken to the sales rep you dealt with to correct this issue. This particular vehicle was shown to you before it was taken to our shop for reconditioning. We apologize for the mix up.
We truly do appreciate your business, and hope to have the chance to earn yo
 More ...
Nov 6, 2017
Ok so first of all this was a HORRIBLE experience with the management of this particular establishment the lower guys on the totem poll were amazing but the man who could actually help us out was obnoxious and frankly very rude. We were told that they were having an "inventory reduction sale" and that we could talk the price down from the vehicle. The advertisement said that the vehicle had navigation which it didn't, and also said that there were no dings or dents which it did as well. They had marked it as 13700 and we tried to get them down to around 13300 so out the door it would be around 13700 after taxes and fees. The manager wouldn't hear of i,t in fact he interrupted me when I was trying to explain to him what I was trying to do and he said the following "Guys its getting to be around 9 im not going any lower if you want it great if not there's the door." Now I can appreciate that it was Halloween night and people wanted to get home but we drove near 3 hours to get there under the assumption we could make this happen only to be totally disrespected and shown the door. I am in property management and can totally understand if you can't make a deal work for the client when they ask for a HUGE discount, however our offer was more than fair, and there was no wiggle room at all and the fact that we were literally shown the door is unacceptable. Save yourself the trouble go to a better dealer who knows a thing about customer service as the dealership does not. The only reason they are getting 2 stars is because the 2 gentleman that we had the pleasure of working with, Justin and another man in a pink shirt, were absolutely AWESOME very nice guys and helpful. But the management to speak to paying customer like that is horrible. Also side note, I see the car went down to the price we wanted. As i know they work on commission to quote Pretty Woman, "Big mistake, HUGE!!" You could have gone down to 13300 and only been out 400 instead of 7. Sucks to be you guys I found a better deal in Raleigh.
Is this review helpful? Yes | No
Oct 30, 2017
Bought car but they try to sell you too many other things and is a long process to complete sale
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 8, 2017
Shaz1957
Very nice and willing to work with you
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 20, 2017
Spoke to a person, but never got the picture of the car. I would have driven 1.5 to 2 hours if I had gotten good pics. I asked but never received.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
May 18, 2017
There were 2 other rodeos with less miles (90000) for 4900.it took Casey a while to get me a price it was 10995 really twice as much no way
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 11, 2017
Good experience. Salesman Felix Garcia was helpful, friendly, and not pushy in any way. Was in and out relatively quick. Would go there again.
1 of 2 people found this review helpful.
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Apr 10, 2017
Great experience with dealer. No overkill on selling and really genuinely cared meeting my need. Listened well!
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 1, 2016
they were very helpful and make it easy
0 of 1 people found this review helpful.
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Jul 1, 2016
Thanks. Got the vehicle I wanted. Sales associate worked diligently on my behalf to obtain financing.
1 of 2 people found this review helpful.
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Apr 6, 2016
Very good
1 of 3 people found this review helpful.
Is this helpful? Yes | No

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