Carriage Nissan

2400 Browns Bridge Rd
Gainesville, GA 30504

http://www.carriagenissan.com

Sales: (770) 212-9843

Service: (770) 532-6335

Today 9:00am - 8:00pm

(Open Now)

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Sales Reviews (10)

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Guru99QBG

Jun 6, 2017

I found the vehicle on CarGurus, and it was exactly what we were looking for. My wife and I went to the dealership to test drive the vehicle. They were very pleasant, and the vehicle was as advertised. We came back after work the same day to finalize the purchase. There was no pressure, and we were able to get in and out quickly with all the bases covered. They worked with us on the pricing, too. I would recommend them for future purchases.

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mlwest27

Apr 6, 2017

Fantastic to work with!!!

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Leonel

Dec 1, 2016

It was OK, they did responded but didn't do what I ask them to do.

1 of 1 people found this review helpful.

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Sean

Jun 17, 2016

They confirmed my appointment then allowed me to waste my time by driving an hour and a half , then had me fill out a credit application only to tell me they didn't have the vehicle. If felt as if the vehicle was a ploy to get me in the door so they could try to sell me another vehicle. Don't waste your time with this dishonest dealership

3 of 4 people found this review helpful.

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Response from Carriage Nissan:

Sean, we are sorry to hear about your experience at Carriage Nissan. There was some miscommunication on our part regarding the status of the vehicle you came in for, it is against our company policy to misrepresent the status of a vehicle to a potential customer. We apologize for this and hope to improve so it does not happen again. Thank you

William

Jun 8, 2016

Dealer never responded, and even when we went to the lot we could not get help

1 of 1 people found this review helpful.

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Response from Carriage Nissan:

Hi William,
We sincerely apologize that you have not received adequate follow-up until this point. We would like the opportunity to review your concerns further, if you can please provide us with more information. At your earliest convenience, please send us an email at WeCare@CarriageAutoGroup.com, and a member of our Management team will be in contact as soon as possible.

Thank you; we hope to hear from you soon!

tom

Apr 24, 2016

good and persistant follow up

1 of 1 people found this review helpful.

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Jerry

Jan 31, 2016

Dealer responded. Price higher than wanted to pay.

1 of 1 people found this review helpful.

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Doug

Oct 16, 2015

This is the worst car experience I have ever had! These people DO NOT COMMUNICATE INTERNALLY!! After realizing the truck I was interested in was only a 4 cylinder...I e-mailed them the very next day and explained I was no longer interested. They kept e-mailing and calling for a week! At one point, after numerous calls, I answered and asked the lady if she even talked to the person who handles e-mail sales (who would have received my e-mail) and she simply responded 'no I didn't.' Many of the other reviews for this dealer implied the same bothersome process by the employees there. DO NOT DEAL WITH THIS BUSINESS UNLESS YOU JUST LIKE BEING HARRASSED!

1 of 1 people found this review helpful.

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Response from Carriage Nissan:

Doug, we are very sorry to read about your experience and apologize for the miscommunication that you feel happened when you were shopping for your next vehicle from us. We take these comments seriously and our executive team will be looking at it to see what we can do to make sure this does not happen again. If you have any other important information or even the email chain you would like to share with us to help, please send it to wecare@carriageautogroup.com. Thank you

Tina

Aug 6, 2015

Felt like I was mislead. When I got to the dealership I was told something totally different than what the ad said.

1 of 1 people found this review helpful.

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Response from Carriage Nissan:

Hey Tina, we are sorry that you felt your experience at Carriage Nissan could have been better. We take customer service and your experience very seriously and want to get to the bottom of your concerns. If you could send an email to wecare@carriageautogroup.com our executive management will take a look at it and get back to you. Thank you

STEFAN

Aug 6, 2015

Sold the Jeep but never called to inform us so we drove over 50 miles to the dealership to get the bad news!

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Response from Carriage Nissan:

Stefan, we apologize for the inconvenience but unfortunately without putting any sort of deposit on a used vehicle there is no way for us to hold it. In this case someone came in to purchase it before you arrived. You are right we should have called to inform you but due to our processes there was not enough time between when it was sold and when you came in to have done so. We will take a look at this and try to improve so this does not happen again. Thank you and have a wonderful day

Read 11 old reviews

Randy

May 21, 2015

Not willing to negotiate

2 of 2 people found this review helpful.

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Response from Carriage Nissan:

Hey Randy,

I am disappointing to hear that you did not have a good experience at Carriage Nissan. In regards to your comments, we stand by our best prices and if we were unable to come down it is because it would not be a wise business decision. There are many vehicles we will negotiate on price, however there are some that are priced as competitive as possible at the given moment. Fortunately there are other dealerships who can compete for your business.

Thank you and have a wonderful day

James Marsden

Dec 24, 2014

This was the car I wanted the most. I don't have a ride, they offered to come and pick me up. Ofcourse that sounds great, but it also sounds like a trap that obligates me to make a purchase or I'd be stuck 40+ miles away. I really wanted to check this car out.

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Response from Carriage Nissan:

Hey James,

Sorry to hear that you thought our offer to pick you up was a trap, we truly do our best to deliver an exceptional customer experience and this was simply a sincere effort to help. Best of luck finding your vehicle and if there is anything else we can do to help please let us know.

Thank you

Kyra

Nov 28, 2014

they responded very quickly and followed up with me through calls and emails. Very nice and were willing to work out good deals with me

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Marcene

Jul 2, 2014

They had the Ford I wanted. Friendly sales people, easy financing, fast transaction easy to work with. I LOVE MY new car, especially the sunroof and my Frank Sinatra music!

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Kristin

Jun 10, 2014

Really aggressive!

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Response from Carriage Nissan:

Hey Kristin,

This is Sharon Seiter at the Customer Relations department at Carriage Nissan. We highly value our attention to detail and ability to satisfy the needs of our customers so I am very upset to see your review. If there is anything else we can do or if you would like to let management and the owner know about your visit could you please send an email to wecare@carriageautogroup.com so we can review it?

Thank you very much and I hope you have a wonderful day

Nikki

Jun 5, 2014

Way too many phone calls and emails. Felt absolutely attacked - didn't even get a chance to call or email back before I got two or three new emails and voicemails. Would have liked a little more patience and a lot less phone calls.

Is this review helpful? Yes | No

Response from Carriage Nissan:

Hey Nikki,

This is Sharon Seiter from the customer relations department at Carriage Nissan and I am very disappointed to see your review. We certainly apologize for coming across as a little too 'intense' early on the the process and understand that is not the best way to be in every case. Whenever a customer asks for more information on a particular model we send them a customized equote as well as a quick email so they know the request has been received and after a phone call to see how we can assist you. Again we apologize and if there is anything else we can do for you please send us an

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Matthew

Apr 11, 2014

Pretty responsive, good pricing.

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Christopher

Aug 1, 2013

Great dealership

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Acadia_108389

Dec 30, 2012

This place made me so mad. I spoke with a salesman a week before we went. We drove 3 hours and stayed in a hotel over night. I called that morning to confirm the car was still there. I asked for the salesman that I already spoke with and he told me that he was " to busy to look, I could help my self and look on their website." I looked on the website and couldn't find it and didn't want to drive another hour to the dealership if it wasn't there. I called back and asked another salesman if they still had the vehicle and he just took my name and told me Shane(the salesman I already spoke with) would call me back and help me. That was after I already to him that Shane wouldn't help me and I was irritated. All I needed was to confirm the vehicle was there before we drove another hour and no one had the time to help us. Well he it's been a week and he never returned the call.We ended up driving to Used Imports Auto and got a much better deal and they were very attentive.

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Sherri

Aug 1, 2012

Too many emails! Tons each day. I couldn't tell what was what so I just started ignoring all of them and found a car somewhere else.

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sean

Jan 21, 2012

phone and email spam again not my thing

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