Carlypso Phoenix

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By Appointment Only
Scottsdale, AZ 85251

Sales: (480) 240-7296

No-Haggle Dealer

By Appointment Only
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Mar 4, 2017
The first (non automated) email response took five hours, then all that said was "So what's your interest in XYZ model?." I had already asked a question in my email that started this merry-go-round. So I asked it again. I also asked where the car was located as they're based in SF, CA but were advertising the car in AZ and why is the price more than was advertised on CarBurus. This started on a Sunday morning and ended on a Tuesday, I'm not sure what time, as I was really disgusted with their response, which is as follows. In answering my question, I was no longer interested anyway, then answer to question #2 was the car was located in CA and for a shipping charge it could be sent to AZ, the answer to question #3 was "send us a copy of the price you saw on CarGurus", which was less. I guess that meant if I sent them the copy, they'd match it? I won't be responding to any other vehicles I come across that are advertised by Carlypso, seemed like a bait and switch operation to me.
0 of 1 people found this review helpful.
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Feb 16, 2017
caraloma
Terrible experience! took almost three days to contact me and was not able to talk to a real person all contacts are e-mails or text, also they have very bad reviews from other costumers I will never buy or recommend this "new way to buy a car" as they ad.
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Feb 12, 2017
Polite and informative. Some discrepancies in pricing from Car Guru. Straight forward clarification. No pressured approach is distinctive and appreciated
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Feb 11, 2017
Great service just to far away .Thank u for your great service .I would recommend
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Feb 5, 2017
We were very specific about what we were looking for, and the dealers were pressuring us to purchase Vehicles outside our scope. I must have received 20 text messages and phone calls with vehicles that were not what we were looking for. We ultimately ended up skipping this dealership
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Jan 24, 2017
This dealer lists click-bait ads, you can see they even use pictures of other dealers' cars, just so that they can try and get you on the phone and sell you a different car.
1 of 1 people found this review helpful.
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Response from Carlypso Phoenix:

Hi Eric,

Sorry about the confusion, it looks like we didn't do a very good job explaining to you how we work!  The pictures we advertise are sometimes stock photos, but never other dealer's cars.  We would never want to mislead our clients with "click-bait", but because we source from the wholesale market, we use standardized photos on ads.  We are happy to send you photos of the exact car you want. Please give us a call and we can explain how this works!
Jan 15, 2017
super friendly !
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Jan 4, 2017
Simply great! Easy conversation always regardless of times and questions. Things are in the process of being scheduled to see and test drive the car.
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Dec 31, 2016
Very responsive dealer. This is actually a broker who finds cars anywhere in the country and then delivers to you. You have a right of refusal if you drive it when it arrives and you don't want it but I don't know if there is a charge if that happens. They are still looking for what I want which is evidently difficult to find. But they do stay in touch.
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Dec 20, 2016
Mike called me and also emailed me, by the time I had more interest, the vehicle was no longer available.
0 of 1 people found this review helpful.
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Nov 29, 2016
I am in the process of buying this van. So far everything is going smoothly. I like the process better than going to a traditional dealership.
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Nov 27, 2016
Brentmccabe
Good luck getting this dealer to respond in a timely fashion via text message or email. They kept insisting I go to their dealership, just to get the ball rolling. I didnt have time for that. The dealer I ended up buying from did everything online, including my trade in and several purchase agreement for several vehicles. I drove the 5 vehicles, made my selection....... even financing was done BEFORE I arrived so all I had to do was test drive, finish signature, and I was done.
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Nov 20, 2016
Great. Although I did not purchase the car I inquired about, I was provided all the information I needed to compare the Carlypso car to another vehicle I was considering. Steve was super helpful and pleasant to deal with.
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Nov 19, 2016
Rob Neve was very responsive and helpful. I would highly recommend him.
0 of 1 people found this review helpful.
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Nov 16, 2016
The salesman lied and misled me. I did purchase the car but at a cost of $3,000.00 more, none of which was tax, title, delivery charges, than I was told.
1 of 1 people found this review helpful.
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Nov 15, 2016
a new way to purchase at close to wholesale prices.
0 of 1 people found this review helpful.
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Nov 9, 2016
WOW! This is THE best way to buy a car. I didn't need to go dealer to dealer to find exactly what I was looking for... even though I had already wasted a bunch of time doing so. They have the inventory and by far the very best prices. These guys are revolutionizing everything I HATE about buying a car!
0 of 1 people found this review helpful.
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Nov 1, 2016
Great service, broadest selection, lowest prices. Ask for Nathan - he's the bomb! Super interesting model, no pressure tactics and no need to waste your time on a dealer lot. Instead shop from your home .. so refreshing
0 of 1 people found this review helpful.
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Oct 26, 2016
Great follow up....good people to deal with.
0 of 1 people found this review helpful.
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Oct 26, 2016
Great! New way of business but very helpful and lots of savings
0 of 1 people found this review helpful.
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Oct 25, 2016
Carlypso was a welcomed change from the typical dealer! I worked with Rob who talked me through their process and found me the perfect SRX. I had to wait about 10 days to get the car but I felt much better having Rob find me the car I wanted than settling with whatever the other dealers were pushing on me.
0 of 1 people found this review helpful.
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Oct 24, 2016
Professional & quick to return calls.
0 of 1 people found this review helpful.
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Oct 10, 2016
Very prompt response
2 of 2 people found this review helpful.
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Sep 7, 2016
Had responses from several within the org., only one was less than helpful.
1 of 1 people found this review helpful.
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Aug 27, 2016
texasdreammaker
Outstanding Way to Purchase a vehicle. Don't skip pass this dealer. Best Pricing model on the internet. They have taken Car buying to the next level. If they don't have the exact one they will go get it and can ship it directly to your house. All I can say is wow! Just ask for Julia Thackara or email her julia@carlypso.com I promise you will not be disappointed.
2 of 3 people found this review helpful.
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Aug 1, 2016
Did not provide correct VIN number in ad. Never responded with correct one.
0 of 1 people found this review helpful.
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Jul 30, 2016
They were difficult to reach initially (no phone answer and slow call back) and seemed to be lots of confusion behind the scenes and struggled to get a hold of someone after numerous attempts. Once I did, they were responsive during, and right after the call, but when I sent them some questions about the other vehicles they sent me to consider, they did not respond (and still have not) and there wasn't any other communications from them in follow-up.
0 of 1 people found this review helpful.
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Jul 25, 2016
Good follow up
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Jul 10, 2016
good representatives who want to find your car but prices are a bit out of line
1 of 1 people found this review helpful.
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