Car Connection Superstore

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2757 West State Street
New Castle, PA 16101

Sales: (724) 658-1212

Service: (724) 704-8420

Today 9:00 AM - 8:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Oct 4, 2017
Guru9QK7C
Sales experience good. Post sales, not so good. Asked for a referral for a reliable mechanic to deal with an issue I was having and the salesperson would not give me one. I had been prepared to give a glowing review,.,
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Response from Car Connection Superstore:

Good morning Ann,
Thank you so much for your review. We appreciate all feedback. Curious, could you please reach out to me so I can figure out what occurred post-sale...We love our customers and try to over achieve every chance we get, pre and post sale...
Call me please,
Thank you again for your kind words,

Patricia Gabriel
724-658-1212
Sep 5, 2017
MoRob45
Responded quickly. Did not answer my call on the holiday. Could have been closed. Looking forward to dealing with them
0 of 2 people found this review helpful.
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Aug 31, 2017
Good experience
0 of 1 people found this review helpful.
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Jul 13, 2017
colinsmom
5
I was contacted immediately by Patricia. She went above and beyond to make sure I was satisfied with the purchase. I would definitely recommend this dealership.
1 of 1 people found this review helpful.
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Response from Car Connection Superstore:

Thank you sooooooooooooooo much for your kind remarks;-) We loved working with you!!!!
Enjoy the new ride!!!!! Call me anytime;-)
Patricia
Jul 5, 2017
I'll reserve my experience until a later date but would like to point out that I have sent two emails now requesting a refund and have advised that I'll not ask again.
0 of 2 people found this review helpful.
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Jun 5, 2017
GuruG2XY
great buying experience. The owner responded to my emails on a Sunday! and had a salesman go in on their day off to meet me as I was traveling out of state to purchase. They were so helpful and worked with me. I did not have such luck at other dealers over the weekend. I would recommend Car Connection to anyone!
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Response from Car Connection Superstore:

Wow, Your measure of satisfaction fuels me. Great gratification when a customers expectations are exceeded. Thank you for even offering Car Connection Superstore the opportunity to simplify your buying process. Share your wonderful experience with friends and family. I will offer you $100 gift card for every buying customer you send our way.
Much appreciation.
May 30, 2017
Friendly great experience
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Response from Car Connection Superstore:

Simply a daily process here at Car Connection Superstore. We go the extra mile so you do not need to. Thank you for the opportunity to assist you.
Michael Mansour
Pres
May 11, 2017
captainm1057x
Sales consultant was very friendly and knowledgeable. I was contacted soon after my initial inquiry. I recommend this dealer to everyone.
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Response from Car Connection Superstore:

Kind words of appreciation Captain. ;-) Recommendations earn points on our world. A smooth $100 gift card for every buying customer you send our way. You invest in us, We invest in you! March on!
Regards
Michael Mansour
May 11, 2017
responded right away
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Response from Car Connection Superstore:

Efficient processes enhance the car buying experience. Exceeding your expectations is our daily process. Your satisfaction is the goal. Thank you for the opportunity to assist.
Regards
Michael
May 8, 2017
They were trying to sell a car they did not have there ! Said car was in Florida. If I bought it they would ship to there store ! STAY AWAY !!!!!!!!!!!!!!
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Response from Car Connection Superstore:

Joyce, Thank you for your review. Our owner travels to Ft Lauderdale every month to buy exceptionally clean cars that never seen snow or salt. As the pictures clearly show a Floridian environment. I am equally disappointed this car was not to your satisfaction. Hopefully you have found what you are looking for. Thank you for your consideration.
Apr 3, 2017
extrodinary salesmanship,and the way your treated is over the top.Mike the owner went above and beyond to make sure i was well taken care of concerning my needs on my puchase.I would recommend them anytime.thanks mike.
2 of 2 people found this review helpful.
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Mar 4, 2017
mejoedee
worked quickly, never seeing the car, thru contact by phone, the deal was all but sealed, Shad had our needs and was ready to help.
1 of 1 people found this review helpful.
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Feb 22, 2017
Greatest buying experience of my life. The owner personally stepped in and worked with us to get us the best deal. I will never buy anywhere else!
2 of 2 people found this review helpful.
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Feb 16, 2017
Very Swift response through Email.
1 of 1 people found this review helpful.
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Response from Car Connection Superstore:

Good afternoon Donalle, thank you for the review;-)
I would love to talk with you and help you find the perfect vehicle for your needs....We are in till 8pm tonight, what time works for you? Just give me a call...
Look forward to working with you,
Thank you again!
Patricia
724-658-1212
Nov 27, 2016
Responded quickly..and not annoying.
2 of 2 people found this review helpful.
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Nov 26, 2016
great
2 of 2 people found this review helpful.
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Nov 25, 2016
Very pleasant experience. Everybody was professional and very helpful. I will purchase a vehicle from them again
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Aug 6, 2016
Daytona98
Michael does outstanding communication & video walk around ! very impressed with Michael !
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Response from Car Connection Superstore:

Dennis thank you for the great post. I take pride in instilling complete comfort in the buying process of each and every car buyer that allows me the opportunity to do so. The video offers 100% transparency and allows you to see the vehicles true condition through my eyes. As always, Exceeding my buyers expectation!
Best Regards
Michael
Aug 3, 2016
Pretry sure I was lied to .never was told anythung about the truck was interested in. Bad for them I went else where and bought a new 16 ram
1 of 4 people found this review helpful.
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Response from Car Connection Superstore:

Aaron,
Thank you for your review however if I am understanding your message correctly, it would be impossible to deliver false information about any vehicle if a discussion never took place. As the owner of Car Connection Superstore, your satisfaction is important regardless weather you choose me or not. My dealership does not deserve a one star rating considering the content is not applicable to the professional service I offer.
Best Regards
Michael Mansour Pres.
Jul 13, 2016
Fantastic overall experience! Bought a car site unseen and it was delivered to me 4.5 hours away from the dealership. A+
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Response from Car Connection Superstore:

Todd,
Building solid relationships is the beginning of our future. At the end of the day, my word is all I have. So so grateful we had the pleasure of becoming acquainted and conducting a smooth  clean business transaction. Looking forward to hearing from you for all your, friends or family automobile needs. Exceeding you expectations is was my goal.
Thank you for the opportunity Todd
Michael Mansour Pres.
May 13, 2016
He couldn't help me I know they have to make money but we were to far apart I needed payment s at 350 a month
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Response from Car Connection Superstore:

Jeffery,
First allow me to thank you for at least the opportunity to assist you with your next vehicle. Secondly for the review here on cargurus.  Respectfully am equally disappointed your payment was not achieved within your budget. However we are both at the mercy of the terms and conditions of our banks. What I can assure you as your providing dealer is we worked harder than other dealers would have to over achieve for you. Please reach out to me personally if I can extend future automobile services to you.
Best Regards
Michael Mansour
May 1, 2016
Responded very quickly. Saw the car the next day. Showed us some others cars as well. Tried to work on a price but just couldn't get there. Very nice and easy to deal with, just a little too far apart. No pressure to buy so we walked away but would deal with them again if they had something we needed.
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Response from Car Connection Superstore:

Renee,
Thank you for sharing your personal experience with others. If Car Connection Superstore and its team has has left you with a positive feeling, not all is lost. I will be looking forward to assisting you, friends or your family with your/their next vehicle in the future. Referred buyers offer a $100. gift card to you!!
Thanks Again'
Michael Mansour
Mar 25, 2016
Very helpful....car was what I wanted, but no Bluetooth...they helped me resolve this issue with an instillation at the Jeep dealer. Love the car!
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Response from Car Connection Superstore:

Marilyn,
As the owner of Car Connection Superstore I personally want to thank you for choosing me as your first choice of dealers to assist you with your automobile needs. Not only am I proud for saving you a fistful of $$$ but the true pride comes from your complete satisfaction. A loyal customer for life is my goal. Oh, Just a reminder, We service what we sell and $100. Gift card to you for every new buying customer you send my way Marilyn.
Happy Motoring
Michael Pres.
Mar 20, 2016
Quick response. Didn't buy truck from them but were very helpful.
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Response from Car Connection Superstore:

John,
I am grateful for the opportunity to have met you even though our deal didn't come together. Ultimately is about you and the perfect fit that I did not have at the time of need. If I have made a friend and left you with a positive impression of Car Connection Superstore, I am satisfied. Looking forward to helping you, friend or family looking for a vehicle in the future.
Regards
Michael Mansour Pres.
Feb 16, 2016
Patty and the GM were extremely helpful and nice. Never once made me feel pressured into anything. Very happy with my purchase.
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Response from Car Connection Superstore:

Thank you Ryan for your kind words!!! We sincerely appreciate your business and are honored you choose us as your dealer of choice;-) Welcome to our Car Connection family!!!

Thank you again!
Patricia
Feb 12, 2016
Prompt response with no high pressure tactics
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Response from Car Connection Superstore:

Mike,
First as the owner of Car Connection Superstore I want to personally thank you for investing your valuable time coming to us. I realize there are many choices when purchasing a vehicle however the relationship has far more value than the single car sale. Looking forward to servicing your new vehicle over the next few years in addition to all your vehicle needs down the road. Happy motoring.
Read 7 old reviews
Jan 13, 2016
good
1 of 2 people found this review helpful.
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Response from Car Connection Superstore:

Bob,
Thank you for the five star review.  Exceeding your expectations is a goal taken seriously here at Car Connection Superstore.  Oh, if you know a friend or family member looking for a vehicle update, send them our way, its $100.00 gift card to you apon purchase.  Easy talk, easy cash to you.
Dec 3, 2015
This dealer is very thorough and send you all kinds of information about the vehicle that you would like to buy unfortunately I bought a vehicle from Kansas City Missouri and I no longer need your assistance till next year I will get back to you yesterday California
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Oct 28, 2012
Excellent Group. Highly reconmend.
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Response from Car Connection Superstore:

Scott,
A five star rating was the goal right from hello. Exceeding your expectations is a standard I refuse to deviate from. Looking forward to assisting you with all your vehicle needs moving forward.
Regards
Michael Mansour Pres.
Feb 25, 2012
no one ever called me about the car I was asking about....
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Response from Car Connection Superstore:

Jessica,
As the owner of Car Connection Superstore please accept my apology for the no reply. I strive for excellence on a constant and never ending basis.  Even though you submitted a lead on CarGurus we was not partnered in 2012.  As of 2015 we have teamed up with cargurus.com an assure you a prompt reply moving forward.
Regards
Michael
Feb 24, 2012
They never answered my e mail to please contact me cause I was very interested in their sport trac they had. Their loss I kept looking and found an even better deal at superior used cars. They also use car guru to advertise
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Response from Car Connection Superstore:

Mark we are so very sorry you had this experience, it is not at all how we do business...We are now partnered up with CarGurus so we can see the leads and emails, in 2012 we were not;-( Please give us another chance, we will make it up to you! We are PA's Quality Dealer of the Year for 2015! We worked very hard for that title! Hope to see you in the future..
Sincerely,

Patricia Gabriel
724-658-1212
Nov 17, 2011
Good deal, nice vehicles on lot. Prices seemed comparable to area used car lots.
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Oct 11, 2011
Fantastic experience!
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