Capitol Toyota

Express Lube, New Owner Events, Rent A Car, Signature Dealer, Presidents
Award, Parts Center, Fleet T.E.D. Dealer, Toyota Certified Used Vehicles,
Toyota Tire Center

783 Auto Group Ave NE
Salem, OR 97301

Sales: (971) 273-5137

Service: (503) 370-4800

Today 9:00 AM - 9:00 PM
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2015 Dodge Journey SXT Used Cars in Salem, OR 97301

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2017 Dodge Journey SXT Used Cars in Salem, OR 97301

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2015 Lexus CT 200h FWD Used Cars in Salem, OR 97301

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Average time on market: 30 days Certified Pre-Owned: No Transmission: Automatic Color: Eminent White Description: Used 2015 Lexus CT 200h FWD for sale - $20,000, 20,913 miles with Sunroof/Moonroof, Alloy Wheels
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2012 Toyota Tundra SR5 Double Cab 5.7L 4WD Used Cars in Salem, OR 97301

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Average time on market: 30 days Certified Pre-Owned: No Transmission: Automatic Color: Barcelona Red Metallic Description: Used 2012 Toyota Tundra SR5 Double Cab 5.7L 4WD for sale - $27,000, 29,062 miles with Steel Wheels, Bluetooth, Tow Package, Convenience Package
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2015 Honda Accord LX Used Cars in Salem, OR 97301

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Average time on market: 27 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Modern Steel Metallic Description: Used 2015 Honda Accord LX for sale - $15,000, 28,429 miles with Bluetooth, Alloy Wheels
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2016 Toyota Camry XSE Used Cars in Salem, OR 97301

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Mileage: 22,448

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Average time on market: 29 days Certified Pre-Owned: Yes Transmission: Automatic Color: Celestial Silver Metallic Description: Used 2016 Toyota Camry XSE for sale - $19,000, 22,448 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Power Package
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2014 Toyota Highlander XLE AWD Used Cars in Salem, OR 97301

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Price: $29,000

Mileage: 46,377

Location: Salem, OR 97301

Average time on market: 43 days Certified Pre-Owned: Yes Transmission: Automatic Color: Silver Sky Metallic Description: Used 2014 Toyota Highlander XLE AWD for sale - $29,000, 46,377 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Navigation System
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2014 Lexus ES 350 FWD Used Cars in Salem, OR 97301

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2013 Toyota Prius v Two Used Cars in Salem, OR 97301

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Mileage: 34,770

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Average time on market: 34 days Certified Pre-Owned: Yes Transmission: Automatic Color: Clear Sky Metallic Description: Used 2013 Toyota Prius v Two for sale - $16,000, 34,770 miles with Bluetooth, Aluminum Wheels
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2016 Toyota Camry LE Used Cars in Salem, OR 97301

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Price: $14,000

Mileage: 48,263

Location: Salem, OR 97301

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2011 Toyota Tacoma PreRunner Double Cab V6 Used Cars in Salem, OR 97301

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2015 Nissan Rogue S Used Cars in Salem, OR 97301

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2013 Ford F-150 FX4 SuperCrew 4WD Used Cars in Salem, OR 97301

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Price: $29,000

Mileage: 57,123

Location: Salem, OR 97301

Average time on market: 37 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Description: Used 2013 Ford F-150 FX4 SuperCrew 4WD for sale - $29,000, 57,123 miles with Aluminum Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Jan 14, 2018
Guru5T1BK
I used my employee auto buying program and was referred to Capitol as the participating dealer. The first person I spoke with knew nothing about the program and had to talk to his manager. I requested the program price on 2 vehicles and had to make at least 2 follow-up calls before they responded. I was told the vehicles were already priced to sell and they would not give me any program discount on either. They preferred to send one vehicle to auction rather than sell it to me. That vehicle was 2 years older and had @11,000 more miles than the one I bought and was only @$3,000 less than that listed price (and I paid less than that). The point of these buying programs is to avoid the haggling back and forth and the traditional “let me ask my manager” scenario and that didn’t happen. I got the impression they didn’t have any vehicles that would qualify for a program discount.
Is this review helpful? Yes | No
Nov 29, 2017
I did buy the car, and I am very happy with Capitol Toyota
Is this review helpful? Yes | No

Response from Capitol Toyota:

Thank you Bruce for the purchase at Capitol.. Please be sure to let anyone of us here know if you are in need of anything.. Again, thank you for the business and kind review..Happy Holidays from all of us at Capitol Auto Group!
Nov 25, 2017
Fair deal quick service.
Is this review helpful? Yes | No

Response from Capitol Toyota:

Thank you Tom.. Happy Holidays from all of us at Capitol Auto Group!
Nov 19, 2017
GuruZBFWQ
Professional and responsive.
Is this review helpful? Yes | No

Response from Capitol Toyota:

Thank you for the review.. Happy Holidays~
Nov 19, 2017
Asked if car was clean. Salesman told me it was clean no dents or scratches or scrapes. Took the 3 hour drive to only not have the salesman there as we had an appointment but the car was all dented up. Don't trust their word.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Capitol Toyota:

Good Morning Greg-
Capitol is sorry for the mishap.. we would like  to discuss this further to gather more insight so not to repeat the mistake again.. When you have a moment please reach out to our CRM Charley E. at 503-399-1011 Happy Thanksgiving!
Oct 18, 2017
We went to see the Venza. Ended with a highlander instead. Dealership is great. Very friendly and welcoming. Lots of cars to chose from. Enjoyed our dealer , Gavin Hovey. Great experience.
Is this review helpful? Yes | No

Response from Capitol Toyota:

Thank you John and CONGRATULATIONS..Everyone here at Capitol Toyota is thrilled that you are happy with the new Highlander..They are beautiful..If you ever need anything please reach out to us and we will be happy to assist.. Again, thank you and have a great day!
Oct 16, 2017
We were asked to make an appointment at a specific time with a specific rep, Dan. To see a specific vehicle. Our appointment was confirmed two hours prior. We structured our weekend around the appointment. When we arrived, the rep was not available and the vehicle could not be located. Very frustrating, We won't be buying a car from this dealer.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Capitol Toyota:

Thank you Claire for the insight and feedback. Capitol does pride itself on providing a seamless transactions, we are very sorry that in your case we did not hit the mark. We will follow up with all involved to determine the breakdown and fix it immediately..If you should change your mind, the doors will always be open to you!
Sep 21, 2017
Eric Gwaltney
Salesman (Colby) was very nice and personable, but not pushy at all. Very good at returning phone calls and being available.
Is this review helpful? Yes | No

Response from Capitol Toyota:

Thank you Eric..
Sep 6, 2017
Very prompt and helpful responses to my emails. Thought I had to get there by 8/31 (a Thursday) and couldn't travel mid-week, so bought from someone else. Later I learned that we actually had until 9/5 before the rebate expired. If they'd told us that at the beginning, it might have made a big difference.
Is this review helpful? Yes | No

Response from Capitol Toyota:

Have a great day Donna! And thank you!
Jun 21, 2017
Even though the car on the lot was not for me, the sales person was polite and offered to keep looking.
Is this review helpful? Yes | No

Response from Capitol Toyota:

Thank you Suzanne..
Jun 15, 2017
Excellent dealer +++++
Is this review helpful? Yes | No

Response from Capitol Toyota:

Thank you Tuan..
May 16, 2017
Dealer had vehicle I wanted advertised. Salesman was unwilling to work with out of town buyer. Unable to provide requested photos and information. Multiple calls to managers and finance managers were unreturned. I purchased from a different dealership.
8 of 8 people found this review helpful.
Is this helpful? Yes | No
May 14, 2017
The Rogue SL I went to buy turned out to be an S. Basically it was the entry level car when it was advertised as a upper trim level. I was expecting leather and everything that a high trim level entails. They let me know that the listing was a mistake. I then found another car I liked even more. Even though I paid more the offer that made me on this other car was a very good deal. I left happy. It took much longer than I expected because of the confusion but it worked out in the end. The only reason I'm giving 4 stars instead of 5 is because of the of that confusion and the fact they still have the Rogue listed as an SL even after the fact.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Capitol Toyota:

Thank you Tony..
May 3, 2017
Good experience. Salesman "Ben"; Finanace Officer "Brien" and follow up by "Daniel" all most professional. Nice dealership with great facilities. Believe we bought a great well cared for and fun vehicle.
Is this review helpful? Yes | No
May 2, 2017
Dealer responded to my inquiry. But we went with a dealer that was closer to our home.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 15, 2017
Capitol tried to sell me a 6-8000 $ truck for $15000 and they had several people responding so many times when contacted I was requesting the same information over again.
5 of 6 people found this review helpful.
Is this helpful? Yes | No
Mar 9, 2017
Basically spammed back, 7 different emails from 5 different employees.
5 of 6 people found this review helpful.
Is this helpful? Yes | No
Feb 16, 2017
Were treated well by the people at Capitol from the time we reached out to them on the internet, to the lot visit, purchase and preparation of the vehicle prior to us taking it. Everyone was great.
Is this review helpful? Yes | No
Feb 11, 2017
JCC9204
Only had email connection with them. They were very helpful & responded quickly.
Is this review helpful? Yes | No
Jan 29, 2017
Did not go there, but they contacted me.
Is this review helpful? Yes | No
Jan 2, 2017
Good contact, response right away.
Is this review helpful? Yes | No
Dec 23, 2016
5
Great communication.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 27, 2016
Used traditional bait and switch. I called Capitol Toyota on a Car I saw in CarGurus.com. They said it was on the lot and come down to look at it. I then drove 45 miles with my wife to Capitol Toyota - only to be told they could not locate the car I had called on an hour earlier, how about some new cars for a similar price. After over 4 hours of test drives on three cars we saw that none of the units had the features we wanted and asked them to let us know when the original used car was on the lot. Imagine our surprise - they found the car - and it was right around the corner. We decided this was the car we wanted (Prius 4 2016) for the same price as the new Prius 3 2016. Since the dealership was now closed I put a down payment to hold the vehicle. A further search for the same VIN# raised a number of very large concerns. Ultimately they were resolved - but I would not go back to Capitol Toyota again. It was an object lesson in doing your homework thoroughly and talking with other dealers first.
9 of 9 people found this review helpful.
Is this helpful? Yes | No
Oct 12, 2016
Tried to help with questions w/re to listed vehicles
Is this review helpful? Yes | No
Sep 30, 2016
78ElCamino
They are very aggressive, and I am unsure as to how many different sales people blew up my phone.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Capitol Toyota:

Thank you for the insight.. We want your experience to be a great one for both Sales and Service, if you should need anything please let us know..
Sep 24, 2016
I was offered a very good price and bought the car. I was treated well. There was no pressure to switch to another car.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Capitol Toyota:

Thank you Charles for the review.. We are here to help, if you should ever need us please feel free to stop in or pick up the phone. Again thank you for your purchase and enjoy your new vehicle from Capitol!
Aug 21, 2016
Responded quickly, not the car we wanted.
Is this review helpful? Yes | No

Response from Capitol Toyota:

If there is anything we can do just let me know. Charley Engelfried 503-399-1011 i am the customer relations manager
Aug 17, 2016
Very happy dealing with Capitol Toyota and everyone there was so nice! It was hassle free!
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Capitol Toyota:

Thank you Heather.. Welcome to the family!
Jul 27, 2016
Yes, they were very helpful
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Capitol Toyota:

Thank you Morgan.. All of us here at Capitol are thrilled to have you as part of our family! Congratulations on your new vehicle, and be sure to let us know if you ever need a thing. Enjoy your weekend and go for a long drive in your new car from Capitol..
Jul 4, 2016
Very quick and helpful
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Capitol Toyota:

Thank you Maureen.. Please be sure to let anyone of us here at Capitol know if you ever need anything! Have a great day...
Jun 27, 2016
I feel sorry for the salesman. No permanent desk. You have to look for them, since they are at a different table each time
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Capitol Toyota:

Thank you Yvonne for your purchase.. we are thrilled you are part of the Capitol Toyota family.. Please be sure to let us know if you need anything! Have a great day and go for a drive in your new vehicle from Capitol Toyota..
Jun 3, 2016
So far, so good. Bought my car here today. Everyone very friendly and knowledgeable. The actual signing took some time, they maybe could use a little extra help in final paperwork when they are busy. Since I just brought the car home today, cannot say whether they stand behind their cars they sale. My salesman was Blake and he was great!!
Is this review helpful? Yes | No

Response from Capitol Toyota:

Pam-
Thank you for your purchase and review, we are thrilled you are happy about your purchase. Capitol strives for excellent service during and AFTER  the sale. If you should have any questions or concerns feel free to reach out and contact us, we are here for you! Again thank you and Welcome to the Capitol family!
Jun 2, 2016
I wanted to see the car and set an appt. On the day of the appt. the salesman called and said that an employee had checked out the car and taken it home for the night and that it wouldn't be available for the appt. Not good customer service. I decided not to use them.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Capitol Toyota:

Thank you Martin for the feedback, we are currently looking at our processes to ensure that something like that doesn't happen again. Capitol is sorry for the confusion and will address this feedback with the whole team so not to repeat. If in the future you should reconsider Capitol please feel free to contact our relations manager Charley E. @ 503-399-1011 for assistance.. He will be happy to help!
Mar 9, 2016
Not a very good experience.Twice I have traveled to see a car posted on car gurus that capitol toyota had listed. Both times I arrive, the car is no longer available. Just a fishing tool to get me inside and waste my time. It took me 11 days to get my car registration they failed to return to me upon my departure. Never again. The popcorn was delicious. That gets one star.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Capitol Toyota:

Cindy-
Capitol sincerely apologizes for the mishaps, we really do strive to demonstrate our commitment unparalleled service, of which in your case we feel short. We take our guests feedback seriously and will review the information with the team. Again we are very sorry for the breakdown and will do what it takes to correct the issue.. Have a great day!  Charley -
Mar 9, 2016
I traded many emails with the Internet manager. He gave me lots of good advice, which I followed in the end. After I bought a vehicle from a local franchise dealer (his recommendation), I shot him an email to tell him. He wrote back that he was sorry he didn't get my business but was pleased I used a franchise dealer.
Is this review helpful? Yes | No

Response from Capitol Toyota:

Sarah
We are happy to hear you found the vehicle you wanted, we are continually working to demonstrate our commitment to our guests best interests. Capitol Auto Group will be more than happy to help with any future needs you may have. Congratulations from Capitol!
Mar 2, 2016
Fast response. Fast transaction.
Is this review helpful? Yes | No

Response from Capitol Toyota:

We are so happy you had a great experience!!
Feb 26, 2016
They respond quickly
Is this review helpful? Yes | No

Response from Capitol Toyota:

Thank you JJ
Feb 2, 2016
Got one real person, but when I asked questions and kept getting automatic responses from new salesperson every couple days. If re ask the question and get new repeated "cold lead" type introductory emails. They don't seem interested in selling their vehicle.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Capitol Toyota:

We apologize for any inconvenience Jason, if I can help let me know at 503-399-1011 Charley Engelfried
Jan 30, 2016
Quick response, and positive follow-up. Sales manager followed up checking to see if my needs were taken care of. (Have not purchased a car as of this review).
Is this review helpful? Yes | No

Response from Capitol Toyota:

Thank you for the great feedback!
Jan 24, 2016
Awesome. Ended up purchasing at Capitol!
Is this review helpful? Yes | No

Response from Capitol Toyota:

We appreciate the great feedback and look forward to providing you with Excellent Customer Service.
Read 18 old reviews
Jan 10, 2016
Rude, contradicted their own statements, refused to negotiate, pushy salespeople
7 of 7 people found this review helpful.
Is this helpful? Yes | No
Nov 10, 2015
Mike Brown was very helpful and professional. He answered my questions and showed me vehicles that might of fit my needs..... He did a very good job.
Is this review helpful? Yes | No
Jan 13, 2015
Quick response but too far away
Is this review helpful? Yes | No
Sep 2, 2014
We bought it! Thank you Kent;)
Is this review helpful? Yes | No
Apr 16, 2014
Very helpful
Is this review helpful? Yes | No
Mar 24, 2014
typical dealer overpriced
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 15, 2014
Jadestar
Car sold before I went in. They e-mailed me many inquires trying to please.
Is this review helpful? Yes | No
Dec 31, 2013
Not like they used to be.... Give you the lowest price on your trade
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Nov 26, 2013
The seller was good bit the finance manager did not want to work with us. He came across as condensing. We are looking else where for a Toyota.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 24, 2013
Good experience but wanted to only discuss terms in person and we didn't want to drive three hours to the dealership without something more concrete first. Ended up buying elsewhere.
Is this review helpful? Yes | No
Apr 20, 2013
great customer service!!
Is this review helpful? Yes | No
Apr 7, 2013
no pressure sales, I had a good car buying experience
Is this review helpful? Yes | No
Mar 23, 2013
very punctual
Is this review helpful? Yes | No
Feb 1, 2013
They did a some what fair evaluation, they set a price they would come down to in selling there truck but would not negotiate further on the value of my trade in. Maybe thats why they still have there truck for sale.
Is this review helpful? Yes | No
Jan 7, 2013
These guys were super helpful with my out-of-state purchase, even accommodating us at 9pm on a Saturday evening.
Is this review helpful? Yes | No
Dec 2, 2012
Dealer responded quickly, vehicle had been sold
Is this review helpful? Yes | No
Apr 26, 2012
sweeder
25
I test drove this car but it had several problems and the dealership was not willing to reduce the price of the car at all, asking way too high a price for it.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 1, 2011
Salesmen were very helpful. One sales manager was very abrupt and impatient. I walked away.
Is this review helpful? Yes | No

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733 Great Deals out of 52,227 listings starting at $1,000
Used Toyota RAV4
676 Great Deals out of 53,081 listings starting at $999
Used Honda Accord
897 Great Deals out of 77,394 listings starting at $1,100
Used Nissan Rogue
801 Great Deals out of 64,740 listings starting at $3,500
Used Nissan Altima
1,126 Great Deals out of 74,327 listings starting at $900
Used Ford Escape
1,266 Great Deals out of 97,898 listings starting at $1,000