Capitol Kia

13573 N Highway 183
Austin, TX 78750

Sales: (737) 777-8386

Service: (877) 886-1570

Today 9:00am - 9:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Aug 5, 2017
My wife and I test drove a car, made a cash offer and the manager came out and shook our hands. They never negotiated or responded until we called 2 days later. We ended up raising our offer to within $1000 dollars of their asking price with no success. The car has been on the market for more than 70 days, is 5 years old has no warranty and needs new tires. Showroom is dirty and filled with inexperience. No business sense.
Is this review helpful? Yes | No
Jul 29, 2017
Texacans
Excellent customer service!
Is this review helpful? Yes | No
Jun 18, 2017
Cielo_2279
Liked this one so much I bought it within 48 hours
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Capitol Kia:

Thank you for your review! Glad you jumped on it quick!
May 23, 2017
Had me go all the way to their location only to be told the price was firm. I was told on the phone that the price would be negotiable. What a waste of my gas and time.
5 of 7 people found this review helpful.
Is this helpful? Yes | No

Response from Capitol Kia:

Hernando

Thank you for considering our dealership. All of our pre owned inventory is market based priced and no haggle for your convenience.
May 23, 2017
Min Lwin
Great service and great deal.
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Capitol Kia:

Glad we were able to help you out. Thanks for the review.
May 7, 2017
My salesman was simply unwilling to work a fair deal with me. He refused to take my offer on thid vehicle to the sales manager and kept trying to get me to purchase a KIA.
3 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Capitol Kia:

Courtney,
Thank you for your feedback. All of our pre owned inventory is market based priced so that your experience is haggle free. We do have room for negotiation with our new inventory.
Apr 21, 2017
Worked with me
1 of 1 people found this review helpful.
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Apr 5, 2017
Everyone was helpful. No problems. I just didn't purchase the vehicle due to some issues with it.
1 of 1 people found this review helpful.
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Apr 5, 2017
GuruYSR5
Reached out immediately and set time to rest drive. Great guy
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 19, 2017
Nitro_2226
excellent staff, Kimloan and Wills made it a fun experience where i usually hate dealerships
2 of 2 people found this review helpful.
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Feb 25, 2017
RXGarza
great
1 of 2 people found this review helpful.
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Oct 6, 2016
Communicated via phone; dealer did not want to show car; too many miles wanted to show me a nicer car. I thought that was great!
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Sep 30, 2016
Went to see 2 vehicles. 1 was out on a test drive so I drove the other choice and it was not what I wanted. I asked for a call back on the other; that was 2 days ago. Still haven't heard back.
5 of 7 people found this review helpful.
Is this helpful? Yes | No
Aug 16, 2016
Horrible dealership! We had a written price for a vehicle then when we came in 2 days later they increased the price by $800 and would not honor the previous written price! They just said prices change! We walked out and will never recommend this dealership!
6 of 7 people found this review helpful.
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Aug 11, 2016
Bought the vehicle thanks
1 of 2 people found this review helpful.
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Apr 6, 2016
Very bad customer service...trying to force buying extended warranty.and if you rejected they were rude and refused to do business with you.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Apr 1, 2016
Straightforward, transparent, and adapted to our communication requests.
1 of 2 people found this review helpful.
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Mar 28, 2016
Horrible, bait and switch dealer. got two call backs initially, both said car was ready to view. When I got to dealer, he had tried to call me twice. The car was not available. No one knew where the car was and further they had no record of it.. Dealer tried to switch me to a higher priced car. I declined and left. Over the next three days, three different sales persons called and swore that the same car was waiting for me to come out. When pressed, they could not guarantee that the car was there or even existed. Bait and switch apparently is this car dealers mantra. I purchased a similar and cheaper car a few days later from another dealer.
6 of 6 people found this review helpful.
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Mar 12, 2016
Austinite2016
We didn't purchase a vehicle but the sales folks were friendly and helped us with test driving several vehicles. Low pressure but friendly and informative. Didn't give 5 stars because there was some disorganization with finding keys for test driving and a lot of waiting time.
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Feb 11, 2016
Dealer responded but ther were not very aggressive on the price.
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Jan 30, 2016
They responded ==and sent me pictures of more cars
1 of 1 people found this review helpful.
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Jan 21, 2016
dealer was helpful, and returned call
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Jan 2, 2016
I sent in a request for a dealer to contact me and recieved a automatic message saying someone would contact me soon from the dealer and that never happened and the car I was interested in is still on their market.
3 of 3 people found this review helpful.
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Dec 9, 2015
Drove to Austin from San Antonio to look at a Tahoe LTZ. We had an appointment at 11am. Got there and the suv was filthy. This was a big turn off. I found alot of dents and dings on this vehicle, maybe that's why it wasn't cleaned up. It was honestly of a waste of time and gas to have to drive up there. These sales people knew we were going to look at this vehicle so why not clean it! Sales room floor also has a horrible humming noise from the lights. It was really annoying being in that showroom.
3 of 3 people found this review helpful.
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Aug 29, 2015
I wouldn't even give them one star!!! I called about a 2011 Nissan Maxima they had online. I made sure I asked about the condition of the car because online it said great condition and how it was inspected, this and that. She assures it's in good condition. We went there, it's a 1.5 driving from me, get there, sit there, we speak to a salesman, I told him which vehicle we were wanting to look at he writes our info down, He goes back and forth. Finally he says he is going to pull the vehicle up. It took forever so we went outside to see where the vehicle is. And we see him pull an Altima up. The car was parked at the very end almost in like a ditch. Not on their sales lit with the other cars. Totally dirty and the salesman steps out the Altima and tell us the maxima is in a very bad condition. He said when he started the car it lid up like a xmas tree and it hadn't been inspected yet. It was a trade in and they don't know what all is wrong with it. Don't waste your time with these people.
4 of 5 people found this review helpful.
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Read 5 old reviews
May 20, 2015
It was great he was very helpful thanks
0 of 1 people found this review helpful.
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Jul 28, 2014
Fabian is amazing. Great customer service!
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Jun 21, 2012
goodinfo13
We went in because 2012 Soul internet sites quoted fair prices for the basic automatic around 15K. We really wanted just the basic automatic model. We were told that the basic did not include cruise, my husband refused to get a car without cruise. We were also told we were getting a deal ??? the end price ended up being more than the sticker list and we also found out that the base automatic Souls do come with cruise. Really? I realize they had only one or two basic automatics on the lot but we asked for them to find us one. Instead they started telling us what we wanted was impossible. That is when we immediately went to Southpoint KIA and received true info and a good deal.
1 of 1 people found this review helpful.
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Apr 18, 2012
jzstx52
The woman that waited on me was very nice and helpful but the overall experience there was not great!! The car I looked at was filthy, had a strange smell and when asked about all the things that I saw that was wrong with it, one of the other salesmen just said " Well, that's what you get when you look at a used car". I have looked at many used cars and never saw what I saw with this one. The car did drive really good but the overall apparence of it was not good. I would not reccomend anyone going there for a used car.
1 of 1 people found this review helpful.
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Feb 3, 2012
Went to the used car lot and nobody came to help me. There were a couple sales men having a good time on the front porch but no one walked over. I did not see the car I was looking for so I left
Is this review helpful? Yes | No

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