CAG - Austin Subaru

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8100 Burnet Rd
Austin, TX 78757

Sales: (512) 220-0930

Service: (512) 220-0930

Today 10:00 AM - 6:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Nov 26, 2017
The atmosphere of the place was pleasant as were the people
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Nov 17, 2017
Great dealership. Everyone we met and worked with was great.
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Oct 16, 2017
They did respond to me very promptly. I ended up going in a different direction, though.
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Response from CAG - Austin Subaru:

Thanks for the review, Tony! We're happy to hear that you found something to meet your needs and appreciate the compliment along with the 5 star review. If we can assist down the road, don't hesitate to let us know. :) Best wishes. -The Team at Austin Subaru
Oct 16, 2017
xgilgamesh
5
great
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Response from CAG - Austin Subaru:

Thanks for the review! We're happy to know your experience went well. :) Best wishes. -The Team at Austin Subaru
Oct 7, 2017
hdawson
5
Communication was prompt & professional
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Response from CAG - Austin Subaru:

We aim to please. :) Thanks for the great review and letting us know how we're doing. Best wishes. -The Team at Austin Subaru
Aug 3, 2017
I did not purchase a vehicle from them at this time but they were awesome to deal with. Very responsive, helpful and no pressure or unwanted communication. My hats off to them. I hope I get to deal with them in the future.
2 of 2 people found this review helpful.
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Response from CAG - Austin Subaru:

Douglas, thank you so much for the high marks. :) It's our belief that every customer deserves an incredible service experience. Even those who did not purchase from us! We hope to have the chance to serve you again in the future and wish you the best. -The Team at Austin Subaru
Jul 14, 2017
ReinaACE
Very nice and contacted me within the day.
2 of 2 people found this review helpful.
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Response from CAG - Austin Subaru:

We aim to please, Reina. :) Thank you for the review! -The Team at Austin Subaru
Jul 5, 2017
Very helpful
2 of 2 people found this review helpful.
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Response from CAG - Austin Subaru:

We're always here to help. :) Thanks for the stars, Paul! -The Team at Austin Subaru
Jun 24, 2017
TheY were very helpful and courteous. I enjoyed working with them.
1 of 1 people found this review helpful.
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Response from CAG - Austin Subaru:

Thanks for the compliments, Mary. Our team is always happy to assist! -The Team at Austin Subaru
May 26, 2017
Good asisten
1 of 1 people found this review helpful.
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Response from CAG - Austin Subaru:

We're glad to hear that we could impress you, Walter! Thanks for the stars and we wish you the best. -The Team at Austin Subaru
May 6, 2017
Promptly returned call and offered to show vehicle, but it wasn't what we were looking for.
1 of 2 people found this review helpful.
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Response from CAG - Austin Subaru:

We understand that not every vehicle will be a perfect fit, but nonetheless, we appreciate you giving us a chance and taking the time to share your experience with us online! Happy hunting. :) -The Team at Austin Subaru
Feb 14, 2017
Found dealer and vehicle on app. Dealer made contact very quickly. On examination of vehicle it was as advertised (no surprises). Negotiations were typical and without surprises. Overall this was a good experience and daughter is happy with her first vehicle.
1 of 2 people found this review helpful.
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Response from CAG - Austin Subaru:

Providing and excellent experience is what we strive for, Milo! Congratulations to you and your daughter and thank you for taking the time to write a review about your visit. If there is anything we can assist with in the future, don't hesitate to let us know! -The Team at Austin Subaru
Jan 13, 2017
I called and spoke to a dealer. He said he would take pictures and send them to me. I never heard anything back
1 of 3 people found this review helpful.
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Response from CAG - Austin Subaru:

Sarah, we're disappointed to hear about this. We do our very best to follow up with customers and I apologize that we fell short. In an effort to do better for our customers and prevent this from happening again, we'd like to investigate this more on our end. If you would consider granting us that opportunity, please shoot me an email with your full name and phone number. Additionally, if you are still in the market, I will personally make certain you receive the utmost attention and follow through during your vehicle search. I apologize again and hope to hear from you soon. -Sunny Rathore, Sa
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Dec 9, 2016
Contacted me however the vehicle was already sold by the time I was contacted.
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Response from CAG - Austin Subaru:

Hey Ben,  we want to let you know that we appreciate the chance to earn your business. As much as we try to avoid it, this does happen from time to time and we always do our best to communicate changes proactively. With 18 salesmen and our competitive prices, things move pretty quickly around here! If you're still in the market, feel free to let us know if there's anything we can do to help. We hope you find the vehicle you're on the hunt for! -The Team at Austin Subaru
Dec 2, 2016
Couldn't locate keys for 15mins; my time wasn't valuable enough evidently.
0 of 1 people found this review helpful.
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Response from CAG - Austin Subaru:

John, we're sorry that we didn't meet your expectations. With over 300 vehicles on our lot and 18 salesmen on floor, keys can sometimes be checked out to another salesman from a previous test drive. I can assure you that we value your time and we hope that you'll give us a fair chance to prove that. -The Team at Austin Subaru
Sep 26, 2016
Price just needs to be lower for me to purchase.
2 of 4 people found this review helpful.
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Sep 15, 2016
altalunch
only contact was via generic internet response. The details of price and color were difficult to determine, so after some time we decided they didn't need our business very much. They lost a sale, and my daughter bought another car from another dealer.
0 of 2 people found this review helpful.
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Response from CAG - Austin Subaru:

We're disappointed that we missed the opportunity to do business with you, Alta. However, we welcome feedback as it gives our team a chance to grow and learn. Thank you for bringing this to our attention and we extend a congratulations to your daughter on the purchase. -The Team at Austin Subaru
Aug 27, 2016
Austin Subaru was to send photos, but did not in 4 days so far from 8/23, web site does not have photos...
0 of 2 people found this review helpful.
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Response from CAG - Austin Subaru:

We surely did not mean to conceal the details of the price and color of the vehicle and we're sorry that it came off that way. We do our best to post the price and color of every vehicle clearly on the vehicle's display page. We wish you congratulations on your daughter's new car. We hope that you will consider giving us another chance and stop by in person to experience our wonderful customer service should you be in the market for another vehicle. -The Team at Austin Subaru
Aug 27, 2016
Best dealer ever
0 of 1 people found this review helpful.
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Response from CAG - Austin Subaru:

We have the best customers, ever, Mike! -The Team at Austin Subaru
Aug 12, 2016
My experience with Dawn and the team @ Austin Subaru was great. The buying process was fast and smooth. I was in and out within an hour with my new ride!
0 of 1 people found this review helpful.
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Response from CAG - Austin Subaru:

A fast and smooth sales experience is what we hope to provide every customer, Joe! Congratulations on the purchase and thank you for the review :) -The Team at Austin Subaru
Aug 4, 2016
The process took a lot longer than it needed to. My sales rep was very late to the appointment we set up and also everything was agreed upon already but I had to wait about 4 hours just to see the business manager to sign everything.
0 of 1 people found this review helpful.
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Jul 29, 2016
Excellent. Sales person always answered my phone calls and helped in all I needed to buy my car. Good price good quality and good price
0 of 1 people found this review helpful.
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Response from CAG - Austin Subaru:

We love to hear reviews like this, Neo! Thanks so much for sharing. -The Team at Austin Subaru
Jul 26, 2016
Steve at Austin Subaru is great. Very pleasant to work with and no pressure at all. Enjoyed the experience even through the car sold before we could get back to buy it.
0 of 1 people found this review helpful.
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Jul 26, 2016
Very prompt great experience would definitely buy from them again
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Response from CAG - Austin Subaru:

Thanks so much, Sheila!! -The Team at Austin Subaru
Jul 25, 2016
Poor. First visit was fine. I called to come back for a second visit. The salesmen said he would have the truck ready, but when I got there he said someone else was already buying it. Couldn't even call me, to tell me. Pretty Classless.
0 of 1 people found this review helpful.
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Jul 15, 2016
Very professional response to inquiry.
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Jul 6, 2016
Excellent dealership.
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Jul 5, 2016
jaykaff
Contacted by dealer the day after I put in an inquiry. I called about seeing the car, they told me to come in. When I get there (same day) whoever drove it before me found a problem with the transmission and the dealer sent it in for repair. This isn't what disappointed me, those things happen. What was disappointing was that I asked the salesman to call/email me several times with updates on the car with no reply, and I called today while driving to the dealership wanting to see the car, he said he would confirm if the car was there and he never returned my call.
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Jun 25, 2016
Fast, professional, and easily work out all details. I would come back to buy from them.
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Jun 21, 2016
I have sent three emails requesting specific information...ai have received three replies, none with any of the questions answered. A complete waste of time.
0 of 1 people found this review helpful.
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Jun 11, 2016
Contacted me immediately.
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May 19, 2016
jkoch39
5
Dealer would not give mileage or price on vehicle online. Which is stupid. And right after asking by email, Inreceive an email stating car sold. Not sure I believe that it had.
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May 13, 2016
Chazad3
Austin Subaru was responsive to my inquiry without being pushy, however, I found a vehicle at another dealership, so I did not experience their actual dealership or sales staff in person.
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May 1, 2016
pbshane
friendly, xlnt service
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Apr 27, 2016
Awesome
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Apr 15, 2016
Seemed like good people
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Apr 3, 2016
Great!!!! Kept in touch and responded back even when he was off the clock.
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Mar 19, 2016
Good sales person. Wife liked the Audi.
1 of 1 people found this review helpful.
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Mar 9, 2016
Great salesmanship! I requested photos, got only outside only, no interior. Emailed them asking if roll bar included, "yes", so I drive from San Antonio to Austin to discovered misunderstanding. I didn't know the proper name was "bed extender". It was not included. They done all the work of finding one online and gave me that info so they reduced that price of a brand new one from the original car price. I was content. Thank you for your understanding and professionalism.
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Mar 1, 2016
Very polite.
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Feb 16, 2016
tristamc
They were great about answering all my questions.
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Feb 2, 2016
Very friendly, no pressure service. Will go again!
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Read 24 old reviews
Jan 15, 2016
Great
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Oct 12, 2015
Easy to work with.
0 of 1 people found this review helpful.
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Jun 15, 2015
The atmosphere felt unprofessional to me.
0 of 1 people found this review helpful.
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Jul 25, 2014
Get email, car (370Z) is still available. One hour later it's sold, but welcome to browse a bunch of Foresters. I call BS on this one!
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May 8, 2014
I was never able to see the pictures of the vehicle that I was interested in. They contacted me asking me to go a test drive the car but I rather look at photos BEFORE I make trip all the way to the dealership
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Apr 27, 2014
Appropriately tried to sell us a car
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Mar 29, 2014
This is a bait car, and has been sold for weeks. I heard back from the dealer immediately, but was told to hurry on down there. We'd been there 2 weeks before and were told that car was pending. I was curious if the sale had fallen through. I was told to hurry down there before it was gone, but it had already been sold. I can't stand dealers that do this.
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Mar 7, 2014
Great internet values and responsive sales people!
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Feb 25, 2014
Great Experience. Will go back.
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Feb 9, 2014
Quick to respond. Good price. Helpful and friendly staff
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Jan 21, 2014
Excellent. Found the perfect used Truck. Outstanding Customer Service from salesman Jesse to Service from Amy.
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Nov 14, 2013
They responded the the following day and were very kind and professional. Highly recommend them.
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Aug 5, 2013
We never saw the car we had an appointment to see. Made an appointment in the morning, when we got there the salesman we had the appointment with was already busy with another customer, but we were quickly appointed another salesman. Then the car we originally came to see, wasnt there (they couldn't find it). With all that said, staff were extremely nice and helpful! They were not pushy at all and have us a few other options to accommodate our needs and budget!
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Jul 20, 2013
A quick response!!! Even though the car I was interested in was sold.. they were still willing to help me further.
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Mar 5, 2013
Very busy but courteous and helpful.
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Feb 4, 2013
Replied in a timely manner with information requested.
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Dec 29, 2012
Very good customer service. Responded to my questions in good time.
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Dec 16, 2012
Quick initial response but nova swears to follow up questions...
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Nov 28, 2012
I broke off contact w/ them after I determined that they had sold the car w/o letting me know.
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Nov 11, 2012
Ashley was great to work with. Car was fantastic at a terrific price. These guys are competitive.
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Aug 27, 2012
Helpful and informative
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Aug 22, 2012
Good response
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Aug 17, 2012
Very orofessional
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Jan 2, 2012
I received a lots of emails and calls, but most of them just inviting me to visit their page, not a lot of offers, just a lot of actual list I can access by myself. Anyway a good tool.
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