Brown's Volkswagen

10501 Midlothian Turnpike
Richmond, VA 23235

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Sales: (804) 409-2432

Service: (866) 766-0395

Today 9:00 AM - 8:00 PM (Open Now)
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https://static.cargurus.com/images/forsale/2019/10/12/02/17/2018_ford_focus-pic-9134200337814940347-152x114.jpeg

2018 Ford Focus SE Hatchback Used Cars in Richmond, VA 23235

Great Deal
$2,638 BELOW
CarGurus IMV of $12,637

Price: $9,999

Mileage: 35,438

Location: Richmond, VA 23235

Average time on market: 44 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Oxford White Description: Used 2018 Ford Focus SE Hatchback for sale - $9,999, 35,438 miles with Winter Package, Bluetooth, Premium Wheels, Backup Camera, Remote Start, Heat Package, Climate Package
https://static.cargurus.com/images/forsale/2019/10/12/20/28/2015_ford_f-250_super_duty-pic-8124406359007206943-152x114.jpeg

2015 Ford F-250 Super Duty XLT Crew Cab LB 4WD Used Cars in Richmond, VA 23235

Great Deal
$5,841 BELOW
CarGurus IMV of $41,839

Price: $35,998

Mileage: 62,437

Location: Richmond, VA 23235

Average time on market: 28 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Oxford White Description: Used 2015 Ford F-250 Super Duty XLT Crew Cab LB 4WD for sale - $35,998, 62,437 miles with Leather Seats, Sunroof/Moonroof, Navigation System, XLT Package, Alloy Wheels, Heat Package, Tow Package
https://static.cargurus.com/images/forsale/2019/10/10/17/53/2017_volkswagen_tiguan-pic-1009972640051701734-152x114.jpeg

2017 Volkswagen Tiguan Sport Used Cars in Richmond, VA 23235

Great Deal
$2,654 BELOW
CarGurus IMV of $19,653

Price: $16,999

Mileage: 18,077

Location: Richmond, VA 23235

Average time on market: 22 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Pure White Description: Used 2017 Volkswagen Tiguan Sport for sale - $16,999, 18,077 miles with Sport Package, Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Premium Package
https://static.cargurus.com/images/forsale/2019/10/12/02/17/2018_ford_f-150-pic-6532236976464129681-152x114.jpeg

2018 Ford F-150 XLT SuperCrew RWD Used Cars in Richmond, VA 23235

Great Deal
$4,057 BELOW
CarGurus IMV of $28,056

Price: $23,999

Mileage: 28,625

Location: Richmond, VA 23235

Average time on market: 44 days Certified Pre-Owned: No Transmission: Automatic Color: Oxford White Description: Used 2018 Ford F-150 XLT SuperCrew RWD for sale - $23,999, 28,625 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Premium Wheels, Trailer Package, Tow Package, SE Package, XLT Package, Appearance Package, LT Package, Bluetooth, Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2019/10/15/02/16/2016_gmc_acadia-pic-3273923586430442488-152x114.jpeg

2016 GMC Acadia SLT-1 AWD Used Cars in Richmond, VA 23235

Great Deal
$2,949 BELOW
CarGurus IMV of $27,948

Price: $24,999

Mileage: 21,540

Location: Richmond, VA 23235

Average time on market: 38 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Iridium Metallic Description: Used 2016 GMC Acadia SLT-1 AWD for sale - $24,999, 21,540 miles with Leather Seats, Sunroof/Moonroof, Power Package, Navigation System, Preferred Package, Premium Wheels, Trailer Package, Heat Package, Premium Package, Tow Package, LE Package, Acoustical Package, Light Package, LT Package, Audio Package, Bluetooth, Backup Camera, SLT Package, Remote Start, Cargo Package, Sound Package, Convenience Package
https://static.cargurus.com/images/forsale/2019/10/10/18/05/2016_volkswagen_passat-pic-3901531341993011881-152x114.jpeg

2016 Volkswagen Passat 1.8T SE Used Cars in Richmond, VA 23235

Great Deal
$2,256 BELOW
CarGurus IMV of $16,255

Price: $13,999

Mileage: 12,319

Location: Richmond, VA 23235

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Fortana Red Description: Used 2016 Volkswagen Passat 1.8T SE for sale - $13,999, 12,319 miles with Leather Seats, Power Package, Adaptive Cruise Control, SE Package, Technology Package, Bluetooth, Premium Wheels, Backup Camera, Heat Package
https://static.cargurus.com/images/forsale/2019/10/10/17/12/2016_nissan_altima-pic-4090188760626139394-152x114.jpeg

2016 Nissan Altima 2.5 SV Used Cars in Richmond, VA 23235

Great Deal
$2,480 BELOW
CarGurus IMV of $16,168

Price: $13,688

Mileage: 32,017

Location: Richmond, VA 23235

Average time on market: 31 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Gun Metallic Description: Used 2016 Nissan Altima 2.5 SV for sale - $13,688, 32,017 miles with Leather Seats, Sunroof/Moonroof, Power Package, Navigation System, Bluetooth, Premium Wheels, Backup Camera, Remote Start, Heat Package, Climate Package, Convenience Package
https://static.cargurus.com/images/forsale/2019/10/14/20/37/2017_chevrolet_trax-pic-6810300635344157604-152x114.jpeg

2017 Chevrolet Trax LT AWD Used Cars in Richmond, VA 23235

Great Deal
$1,904 BELOW
CarGurus IMV of $15,903

Price: $13,999

Mileage: 41,654

Location: Richmond, VA 23235

Average time on market: 38 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Mosaic Black Metallic Description: Used 2017 Chevrolet Trax LT AWD for sale - $13,999, 41,654 miles with Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/10/15/02/16/2018_mazda_cx-5-pic-3826755954864660225-152x114.jpeg

2018 Mazda CX-5 Touring AWD Used Cars in Richmond, VA 23235

Great Deal
$1,960 BELOW
CarGurus IMV of $22,848

Price: $20,888

Mileage: 32,336

Location: Richmond, VA 23235

Average time on market: 38 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Jet Black Mica Description: Used 2018 Mazda CX-5 Touring AWD for sale - $20,888, 32,336 miles with Leather Seats, Sunroof/Moonroof, Power Mirror Package, Power Package, Navigation System, Adaptive Cruise Control, Preferred Equipment Package, SE Package, Alloy Wheels, Preferred Package, Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2019/10/10/18/05/2018_mitsubishi_outlander-pic-968996491701833927-152x114.jpeg

2018 Mitsubishi Outlander LE FWD Used Cars in Richmond, VA 23235

Great Deal
$2,425 BELOW
CarGurus IMV of $17,424

Price: $14,999

Mileage: 33,495

Location: Richmond, VA 23235

Average time on market: 42 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Diamond White Pearl Description: Used 2018 Mitsubishi Outlander LE FWD for sale - $14,999, 33,495 miles with Value Package, Leather Seats, Sunroof/Moonroof, Alloy Wheels, Bluetooth, Backup Camera, Remote Start, Climate Package
https://static.cargurus.com/images/forsale/2019/10/12/02/17/2018_ford_mustang-pic-8748810950854154639-152x114.jpeg

2018 Ford Mustang EcoBoost Premium Coupe RWD Used Cars in Richmond, VA 23235

Great Deal
$2,379 BELOW
CarGurus IMV of $22,378

Price: $19,999

Mileage: 32,495

Location: Richmond, VA 23235

Average time on market: 46 days Certified Pre-Owned: No Transmission: Automatic Color: Ingot Silver Metallic Description: Used 2018 Ford Mustang EcoBoost Premium Coupe RWD for sale - $19,999, 32,495 miles with Performance Package, Leather Seats, Power Package, Adaptive Cruise Control, Premium Wheels, Heat Package, Premium Plus Package, Premium Package, LE Package, SE Package, Security Package, Bluetooth, Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2019/10/12/02/24/2019_ford_transit_cargo-pic-1522084857807792682-152x114.jpeg

2019 Ford Transit Cargo 250 Low Roof LWB RWD with 60/40 Passenger-Side Doors Used Cars in Richmond, VA 23235

Great Deal
$2,739 BELOW
CarGurus IMV of $26,737

Price: $23,998

Mileage: 13,386

Location: Richmond, VA 23235

Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Oxford White Description: Used 2019 Ford Transit Cargo 250 Low Roof LWB RWD with 60/40 Passenger-Side Doors for sale - $23,998, 13,386 miles with Backup Camera
https://static.cargurus.com/images/forsale/2019/10/14/20/37/2018_ford_explorer-pic-306250291222945288-152x114.jpeg

2018 Ford Explorer Sport AWD Used Cars in Richmond, VA 23235

Great Deal
$2,749 BELOW
CarGurus IMV of $31,748

Price: $28,999

Mileage: 40,956

Location: Richmond, VA 23235

Average time on market: 37 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ingot Silver Metallic Description: Used 2018 Ford Explorer Sport AWD for sale - $28,999, 40,956 miles with LE Package, Sport Package, Leather Seats, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Bluetooth, Premium Wheels, Backup Camera, Remote Start, Premium Package, Tow Package
https://static.cargurus.com/images/forsale/2019/10/10/17/35/2018_ford_edge-pic-5061430146595432231-152x114.jpeg

2018 Ford Edge Titanium AWD Used Cars in Richmond, VA 23235

Great Deal
$2,689 BELOW
CarGurus IMV of $24,677

Price: $21,988

Mileage: 41,419

Location: Richmond, VA 23235

Average time on market: 52 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ingot Silver Metallic Description: Used 2018 Ford Edge Titanium AWD for sale - $21,988, 41,419 miles with Leather Seats, Power Mirror Package, Sunroof/Moonroof, Power Package, Navigation System, Adaptive Cruise Control, Technology Package, Premium Wheels, Heat Package, Tow Package, Premium Sound Package, Climate Package, LE Package, SE Package, Bluetooth, Backup Camera, Remote Start, Sound Package
https://static.cargurus.com/images/forsale/2019/10/15/02/16/2018_ford_f-150-pic-1901786731610665006-152x114.jpeg

2018 Ford F-150 XLT SuperCrew 4WD Used Cars in Richmond, VA 23235

Great Deal
$3,840 BELOW
CarGurus IMV of $32,838

Price: $28,998

Mileage: 29,253

Location: Richmond, VA 23235

Average time on market: 39 days Certified Pre-Owned: No Transmission: Automatic Color: Magma Red Metallic Description: Used 2018 Ford F-150 XLT SuperCrew 4WD for sale - $28,998, 29,253 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 18, 2019
Great Staff, got everything done in a short period of time
Aug 3, 2019
Tony as awesome..... He was a friendly guy always put everything on the table an wasn't just trying to sell you something. Kept in contact even though I changed my mind 20 times before I brought my car. If you need a car come here an ask for Tony.....
Response from current dealership:
Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future.

Sincerely, Robert Patterson
robert.patterson@brownscar.com,
President | Brown's Richmond VW, 571-232-1998
May 7, 2019
I was initially contacted but could never get anyone on the phone. I finally decided to text and by that time the vehicle was already sold. I was disappointed but te search continues.
1 people found this review helpful.
May 6, 2019
GuruC9CPC
Great communications and good deal. Thank you
1 people found this review helpful.
Response from current dealership:
Thanks for the feedback! We are more than happy to learn of your great experience here at Brown's Richmond Volkswagen! Take care!

Sincerely, Robert Patterson
robert.patterson@brownscar.com,
President | Brown's Richmond VW, 571-232-1998
Apr 30, 2019
Honest people, the general manager was professional, Ms.Kate was professional too
2 people found this review helpful.
Response from current dealership:
Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver here at Brown's Richmond Volkswagen. We look forward to making sure that you enjoy your car for many years to come.

Robert Patterson
robert.patterson@brownscar.com,
President | Brown's Richmond VW Jaguar,
571-232-1998
Apr 25, 2019
Matt and Rabih were professional and helpful throughout the transaction and have kept lines of communication open since. I would definitely be a return customer at Brown's for future auto needs.
1 people found this review helpful.
Response from current dealership:
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by Brown's Richmond Volkswagen if there is anything else we can do to help you.

Robert Patterson
robert.patterson@brownscar.com,
President | Brown's Richmond VW Jaguar,
571-232-1998
Mar 23, 2019
GuruLZCLS
They responded fast, but the distance to the dealership for someone who has no transportation was too far. But everyone that contacted me was very nice and professional.
0 people found this review helpful.
Response from current dealership:
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.

Robert Patterson
robert.patterson@brownscar.com,
President | Brown's Richmond VW Jaguar,
571-232-1998
Mar 21, 2019
GuruBF85M
My experience was really great
0 people found this review helpful.
Response from current dealership:
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by.

Robert Patterson
robert.patterson@brownscar.com,
President | Brown's Richmond VW Jaguar,
571-232-1998
Mar 16, 2019
The car went to see was never shown to me the salesman that I was talking to I never seen the salesman that they sent was very nice but I would have liked to talk to the one that I was talking to all the time but they were very nice and professional
1 people found this review helpful.
Response from current dealership:
Evelyn, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon.

Robert Patterson
robert.patterson@brownscar.com,
President | Brown's Richmond VW Jaguar,
571-232-1998
Mar 5, 2019
Chotty
They answered in a timely manner during the sales process. Would have been five stars but no follow up call from the salesman after purchasing the vehicle in regards to a second key.
1 people found this review helpful.
Response from current dealership:
Thank you for taking the time to provide Brown's Richmond Volkswagen with this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.

Robert Patterson
robert.patterson@brownscar.com,
President | Brown's Richmond VW Jaguar,
571-232-1998
Feb 5, 2019
They responded to my inquiry in a professional manner.
Response from current dealership:
Thank you so much for taking time out of your day to share your experience with Brown's Richmond Volkswagen. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you.

Robert Patterson
robert.patterson@brownscar.com,
President | Brown's Richmond VW Jaguar,
571-232-1998
Jan 15, 2019
The people were really really nice. They were more than willing to work with me. Even to let me test drive the vehicle overnight. I really appreciate their patience and intellect in this car buying process.
1 people found this review helpful.
Response from current dealership:
At Brown's Richmond Volkswagen, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!

Robert Patterson
robert.patterson@brownscar.com,
President | Brown's Richmond VW Jaguar,
571-232-1998

Nov 28, 2018
They where kind n very straightforward and direct.
1 people found this review helpful.
Response from current dealership:
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know.

Robert Patterson
robert.patterson@brownscar.com,
President | Brown's Richmond VW Jaguar,
571-232-1998
Nov 12, 2018
Jaimelg
I went there on Veterans day and the features were wrong. It was a sport instead of an executive for the same price. No sunproof roof nor back up camera and there is no warranty on pre-owned cars. It took me 2 hours to get there. I also tried another cc and the steering wheel didn’t work. This place is a scam, don’t go here!
1 people found this review helpful.
Response from current dealership:
I'm truly sorry to hear about your recent visit. Our priority here at Brown's Volkswagen is to ensure that every customer leaves our dealership with a great experience. I would love to speak with you further on the matter. Please contact me at your earliest convenience.

Robert Patterson
robert.patterson@brownscar.com,
President | Brown's Richmond VW Jaguar,
571-232-1998
Nov 9, 2018
GuruXNC4R
Calls and texts were both professional and prompt.
Response from current dealership:
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you.

Robert Patterson
robert.patterson@brownscar.com,
President | Brown's Richmond VW Jaguar,
571-232-1998
Oct 22, 2018
GuruX5Y1R
I only communicated through emails but my questions were answered and the dealership offered other suggestions for vehicles.
Response from current dealership:
Thank you for the great review. Please come visit us if you need anything else, be it service or sales.

Robert Patterson
robert.patterson@brownscar.com,
President | Brown's Richmond VW Jaguar,
571-232-1998
Oct 12, 2018
Could not have been more disappointed with this dealer. Long story short, felt like our time and business was not valued. The car was listed as certified pre-owned on their website, and I was told by the sales manager (before driving 2+ hours to the dealership) that the car qualified for special financing. When my husband went the next day to buy the car, they stated that the car wasn't actually certified pre-owned, and that the special financing was only for CPO vehicles. So my husband paid extra to get the CPO and special financing, and the dealership didn't provide a second key for the vehicle (which is a requirement for the car to be considered CPO). Love our new car, but will never return to this dealership!
3 people found this review helpful.
Response from current dealership:
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you.

Robert Patterson
robert.patterson@brownscar.com,
President | Brown's Richmond VW Jaguar,
571-232-1998
Oct 10, 2018
Purchased!
0 people found this review helpful.
Response from current dealership:
Thanks for the wonderful rating of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

Robert Patterson
robert.patterson@brownscar.com,
President | Brown's Richmond VW Jaguar,
571-232-1998
Oct 5, 2018
Ross was very knowledgeable
Response from current dealership:
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle.

Robert Patterson
robert.patterson@brownscar.com,
President | Brown's Richmond VW Jaguar,
571-232-1998
Aug 17, 2018
Very friendly and informative on the phone. All used cars seem to be quality picked.
Response from current dealership:
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to serve you, and we look forward to doing so again.
Regards,
Robert Patterson
robert.patterson@brownscar.com,
General Manager | Brown's Richmond VW Jaguar,
571-232-1998
Jul 13, 2018
GuruTSW67
The sale women was wonderful in putting my deal together and make sure that I was able to drive off in the car. I really appreciate all their hard work.
Response from current dealership:
Thank you so much for taking the time to share your feedback with us!  We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
Regards,
Robert Patterson
robert.patterson@brownscar.com,
General Manager | Brown's Richmond VW Jaguar,
571-232-1998
Jun 27, 2018
Got back in touch
Response from current dealership:
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you.
Regards,
Robert Patterson
robert.patterson@brownscar.com,
General Manager | Brown's Richmond VW Jaguar,
571-232-1998
Jun 19, 2018
Guru5WW3H
Very responsive. Vehicle was no longer available, but they were very helpful with trying to find an alternative.
1 people found this review helpful.
Response from current dealership:

Thank you for taking the time to provide this feedback. We hope you keep us in mind the next time you are car shopping.

Regards,
Robert Patterson
robert.patterson@brownscar.com,
General Manager | Brown's Richmond VW Jaguar,
571-232-1998
Apr 14, 2018
My experience with Browns VW was great. They were very prompt in responding to my inquiry.
Response from current dealership:

Thanks for the kind review, Ashley. Let us know if we can help with anything else.

Robert Patterson
robert.patterson@brownscar.com,
General Manager | Brown's Richmond VW Jaguar,
(804) 379-7283
Apr 1, 2018
Orion01255
It was a very good experience, and though we were waiting for a while due to an abnormally busy Sunday, I still had all of my needs and questions answered.
Response from current dealership:
Thank you for this awesome review! We're glad our team provided you with excellent service. Please let us know if there's anything else we can do for you.
Robert Patterson
robert.patterson@brownscar.com,
General Manager | Brown's Richmond VW Jaguar,
(804) 379-7283
Mar 27, 2018
michael pilkerton
Not only did the dealer respond to me but I made the purchase there for the vehicle listed. Everything was handled great the dealership was nice comfortable. I still need to go back for one other thing but so e they have been great
Response from current dealership:
We appreciate the kind words, Michael. We look forward to seeing you again!

Robert Patterson
robert.patterson@brownscar.com,
General Manager | Brown's Richmond VW Jaguar,
(804) 379-7283
Feb 13, 2018
Guru56D1K
What a great experience! Everyone at the dealership was helpful and willing to work with me on price, trade in value, and the terms of my loan. Thank you Ted, Greg, and Mo! I will definitely be recommending to friends/family!
Response from current dealership:

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Brown's Richmond Volkswagen! We look forward to working with your family and your friends in the future.

Best regards,
Mark Shebelski - General Manager - mark.shebelski@brownscar.com
Jan 29, 2018
Acssprez
Excellent People, Excellent Service, and Excellent Car! I did a nationwide search and then drove 600 miles from Florida to buy this car. No pressured sales and quick turn around. I was in and out of the dealership within a couple of hours and driving my new (Used) car back to Florida. Melodie and Greg were great to work with! Highly recommended.
Response from current dealership:
We cannot thank you enough for your wonderful review of Brown's Richmond Volkswagen and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again!

Best regards,
Mark Shebelski - General Manager - mark.shebelski@brownscar.com
Jan 7, 2018
lbjj
50
Dealer did respond. I decided that the vehicle was too sporty for me.
Response from current dealership:
Thank you for this great review! Please let us know if there's anything else we can do for you.
Best regards,
Mark Shebelski - General Manager - mark.shebelski@brownscar.com
Nov 8, 2017
The salesman was helpful and answered all my questions.
Response from current dealership:
Thank you for stopping by to leave this wonderful review, Anita. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

Kind regards,
Mark Shebelski - General Manager - mark.shebelski@brownscar.com
Oct 23, 2017
they were very helpful & polite. . . .No pushing for a sale ....after we had to move our car for a later time. Thank you Brown's Team
Response from current dealership:
It is very kind of you to write us such a nice review, Ute. We're proud to offer our customers a pressure- free shopping experience, and I'm glad to hear that was the case for you. We're excited to assist you with every aspect of your automotive inquiries in the future.

Regards,
Mark Shebelski - General Manager - mark.shebelski@brownscar.com
Read 10 old reviews
May 24, 2017
Prompt and professional response to my inquiry.
0 people found this review helpful.
Response from current dealership:
Laura, we are committed to providing great customer service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Brown's Richmond Volkswagen, we value our customers and we look forward to seeing you on your next visit.


Sincerely,
Mark Shebelski - General Manager - mark.shebelski@brownscar.com
Mar 26, 2017
JuliePatton
Very trusting. Let me take the car over night so my husband could check it out too. Quite helpful and professional
0 people found this review helpful.
Mar 13, 2017
They didn't have the truck for me but excellent customer service and never pressured me.
0 people found this review helpful.
Aug 27, 2015
I rate Brown's Volkswagen very fair. The sales person was very nice, but the car when checked had so many things that needed to be repaired, would have been like rebuilding the whole car over again. No problem with the dealership, just the car. Kathy
2 people found this review helpful.
Apr 17, 2015
Chose not to buy the car. No one had looked in the back seat. The headliner was falling down. Multiple pressure calls to come back and reconsider the car.
3 people found this review helpful.
Feb 18, 2015
Garret539
I never met w/the dealer, but they were good in following-up and providing the info. I requested.
2 people found this review helpful.
Oct 6, 2014
Very inefficient and poor communication.
Mar 9, 2014
Good
Jul 27, 2013
Kevin Johnson and Bill Colgate made my buying experience easy and enjoyable. I am so pleased with my new 2013 Jetta and the service at this dealership is awesome. I would recommend this dealership to any and everyone. It is owned by a genuine man who has nothing but good people working for him.
Jul 20, 2013
Everything went very well. Very pleased.

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1 review
Pearson Preowned
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5 reviews
Scott Motor Company
1700 Douthit Ct Powhatan, VA 23139
3 reviews
Priority Volkswagen
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