Brown's Manassas Subaru

9018 Liberia Ave
Manassas, VA 20110

http://www.manassassubaru.com

Sales: (571) 374-1854

Service: (888) 604-7535

Today 7:30am - 8:00pm

(Closed Now)

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Sales Reviews (17)

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One to One

Sep 14, 2017

awful. I will definitely not buy a car from Brown's. I came to pick up a car for my mechanic to look at. It was filthy inside. As I drove it, the smell of burning oil was strong. My mechanic said he couldn't believe the dealer let me drive the car off the lot in the condition it was in. Unsafe. When I returned the car they were unapologetic and made no effort to help me find a used car to meet my needs. They just wanted to sell me a new one. Very bad experience.

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Response from Brown's Manassas Subaru:

Ellen thanks for posting your review. After our conversation during your visit, we’ve revised our policy and will make sure all vehicles sent for independent inspections have first gone through our very thorough reconditioning process. As promised, I’ll keep an eye out for a vehicle that may work for you.

Thanks again for the opportunity and the feedback.

Patrick

MichaelBrown86

Sep 1, 2017

Friendly salesman and management, who will work hard for you.

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Response from Brown's Manassas Subaru:

We appreciate the kind words. We look forward to seeing you again in the future!

Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com

2017X3

Aug 15, 2017

Subru sales person contacted me regarding purchase of 2017 and 2018 Subaru Outback. I did not go there to test drive because there were 2 Subaru dealers nearby for me.

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Response from Brown's Manassas Subaru:

Thanks for the great review! Please come visit us if you need anything else, be it service or sales.

Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com

Marisa

Jul 17, 2017

They responded quickly and answered all my questions. Overall, good experience

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Response from Brown's Manassas Subaru:

Marisa, thank you very much for your review and I'm happy to hear that everything was to your satisfaction. I hope we can work with you again in the future.

Regards,

Bruce Daroff, New Car Sales Director, Ardmore Toyota - bdaroff@ardmoretoyota.com

Ggt08

Jul 12, 2017

Promptly answered my questions and determined vehicle had already sold. Appreciated the quick response and polite non invasive sales style.

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Response from Brown's Manassas Subaru:

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know.

Sincerely,

Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com

Michael

Jun 7, 2017

Dealer contacted me right away. They were professional, respectful, and easy to talk to. I was able to view the car, but decided not to purchase.

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Response from Brown's Manassas Subaru:

Thank you for assigning our dealership such an excellent star rating, Michael. I’m glad to hear that our team was professional, respectful, and easy to talk to! Please come visit us if you need anything else, be it service or sales.

Sincerely,

Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com

Kevin

Mar 30, 2017

Eric the salesman was great. The sales manager was terrible , took an hour waiting to get a price on a trade in....wanted $3000 + my truck to trade out. I didn't accept deal and got an hour back home and said they would do the trade even up. Will never recommend this dealer..

2 of 2 people found this review helpful.

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Response from Brown's Manassas Subaru:

Kevin thanks for the opportunity and taking the time to post your feedback. I’m sorry for the wait time on your appraisal and regret us not being able to reach a suitable agreement quicker. I appreciate your taking my call today today and am glad you were able to find a vehicle that works for you.

Best regards,

Patrick Hall
President / General Manager
Brown’s Manassas Subaru
703.361.5866 main
571.358.3601 direct
www.manassassubaru.com

Denise

Mar 6, 2017

Very responsive.

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Response from Brown's Manassas Subaru:

Thank you so much for taking the time to share this rating and your kind words! Please reach out if you need anything! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com

Blake

Jan 23, 2017

Advertised price of $29833. When emailed/called, quoted almost $31000.

3 of 3 people found this review helpful.

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Response from Brown's Manassas Subaru:

Good morning and thank you for your feedback. I’m concerned about your comments and would like to assist you personally. We have a transparent pricing policy here so I’d like to get this corrected.

I can be reached directly at 571.358.3601 or Patrick.hall@brownscar.com. Thanks and look forward to hearing back from you soon.

Patrick Hall
President / General Manager
Brown’s Manassas Subaru

ganley

Dec 14, 2016

Excellent.

2 of 2 people found this review helpful.

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Arvette

Nov 17, 2016

Great Customer Service

3 of 3 people found this review helpful.

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James

Oct 26, 2016

No pressure. Very patient staff. Gracious. Came from Georgia to buy from them.

3 of 3 people found this review helpful.

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Shaun

Oct 9, 2016

Very responsive, friendly, and helpful. Not pushy.

4 of 4 people found this review helpful.

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Patrick

Aug 21, 2016

The dealer contacted me but I have not had time to get by and test drive the car. They were very professional and courteous

3 of 3 people found this review helpful.

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John

Aug 12, 2016

Very friendly sales people , a pleasure to do business with.

3 of 3 people found this review helpful.

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manda

Apr 7, 2016

Great service good deal, compared the car again after I bought with other dealers, I think I got a great deal on a platter of gold. Also they are fast in processing the paperwork

2 of 2 people found this review helpful.

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Sgrimes

Mar 14, 2016

Even though the car I was looking at was sold Brown's has been great in contacting me to help find another .

3 of 3 people found this review helpful.

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Read 5 old reviews

Jimmy

Oct 7, 2014

very good experience purchase 2008 corvette great dealer

1 of 1 people found this review helpful.

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Bob

Feb 26, 2014

5 star service

1 of 1 people found this review helpful.

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Timothy

Jan 14, 2014

The process of buying our used car from Browns went very smoothly. Nice folks.

1 of 1 people found this review helpful.

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stephen

Aug 8, 2013

drove all the way from Winchester and they sold the car before I got there.

0 of 1 people found this review helpful.

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Filippo

Oct 28, 2011

When I first emailed Browns Internet Sales Manager it took him/her days to email me back but when I got in contact with a sales person the emails were responded to promptly. They should check there emails a little more often. They were over priced on a car that I could have gone 2 blocks around the corner to buy for 1000 less. Sorry Brown's this was my first time trying to buy a car from them and they blew it.

1 of 2 people found this review helpful.

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Response from Brown's Manassas Subaru:

Hi Filippo! This store is under different management now and I wanted to reach out and apologize for this issue you had in the past. I show in our customer management system that the reason you never heard back from us was because the email submitted was an invalid email. The phone number provided was also invalid. So again my apologies however there was no way for anyone back then to have touched base without accurate contact info. We evaluate pricing to our local market multiple times weekly and please also do keep in mind that no 2 used cars are alike. Oftentimes there is a reason for a sli

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