Brown's Manassas Subaru

9018 Liberia Ave
Manassas, VA 20110

http://www.manassassubaru.com

Sales: (571) 374-1854

Service: (888) 604-7535

Today 7:30 AM - 8:00 PM

(Open Now)

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Sales Reviews (19)

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Apr 10, 2018

Johnnie

Question not answered - I received the answer to a question I did not ask.

Mark helpful

Response from current dealership:

Johnnie thank you for your feedback and the opportunity to earn your business. I’m sorry we weren’t able to provide the information you were requesting. I’d be happy to answer any questions you have. Please contact me directly and we’ll proceed accordingly.

Best regards,

Patrick Hall
President / General Manager
Brown’s Manassas Subaru
571.358.3601 direct
703.361.5866 main
www.manassassubaru.com

Apr 1, 2018

Jeff

Nice experience with sales staff

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Response from current dealership:

Thanks for this great review, Jeff! Please let us know if there's anything else we can do for you.
Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com

Feb 20, 2018

Steve

I had to beg them to give me a price via email. And then give me a price $3000 more than the advertise price on cars guru

3 people found this review helpful.

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Response from current dealership:

Steve thanks for the opportunity to assist with your Jeep. I’m concerned with both your feedback and rating. I’ve been able to review the communications between you and my team and would like to discuss further. I see the original listing with a sales price of $23,483, which excludes taxes, tags and processing fee. $23,483 + 649 processing fee + 1118 VA Tax and tags = 25,250, which is what you were quoted. I see you’re here in the Manassas area and would be grateful for the opportunity to get involved and assist..

Please contact me directly at 571.358.3601 or Patrick.

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Sep 30, 2017

Barchetta

Courteous but seemed unorganized. Did not purchase due to what I thought were excessive fees and concern about vehicle's history. Dealer provided Carfax and appropriately followed up with me.

3 people found this review helpful.

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Response from current dealership:

Thank you for taking the time to share your feedback regarding your recent visit to Brown's Manassas Subaru. We take your concerns very seriously. If you would like to discuss your experience with us further, please contact me directly.

Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com

Sep 14, 2017

One to One

awful. I will definitely not buy a car from Brown's. I came to pick up a car for my mechanic to look at. It was filthy inside. As I drove it, the smell of burning oil was strong. My mechanic said he couldn't believe the dealer let me drive the car off the lot in the condition it was in. Unsafe. When I returned the car they were unapologetic and made no effort to help me find a used car to meet my needs. They just wanted to sell me a new one. Very bad experience.

3 people found this review helpful.

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Response from current dealership:

Ellen thanks for posting your review. After our conversation during your visit, we’ve revised our policy and will make sure all vehicles sent for independent inspections have first gone through our very thorough reconditioning process. As promised, I’ll keep an eye out for a vehicle that may work for you.

Thanks again for the opportunity and the feedback.

Patrick

Sep 1, 2017

MichaelBrown86

Friendly salesman and management, who will work hard for you.

0 people found this review helpful.

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Response from current dealership:

We appreciate the kind words. We look forward to seeing you again in the future!

Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com

Aug 15, 2017

2017X3

Subru sales person contacted me regarding purchase of 2017 and 2018 Subaru Outback. I did not go there to test drive because there were 2 Subaru dealers nearby for me.

0 people found this review helpful.

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Response from current dealership:

Thanks for the great review! Please come visit us if you need anything else, be it service or sales.

Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com

Jul 17, 2017

Marisa

They responded quickly and answered all my questions. Overall, good experience

0 people found this review helpful.

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Response from current dealership:

Marisa, thank you very much for your review and I'm happy to hear that everything was to your satisfaction. I hope we can work with you again in the future.

Regards,

Bruce Daroff, New Car Sales Director, Ardmore Toyota - bdaroff@ardmoretoyota.com

Jul 12, 2017

Ggt08

Promptly answered my questions and determined vehicle had already sold. Appreciated the quick response and polite non invasive sales style.

0 people found this review helpful.

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Response from current dealership:

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know.

Sincerely,

Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com

Jun 7, 2017

Michael

Dealer contacted me right away. They were professional, respectful, and easy to talk to. I was able to view the car, but decided not to purchase.

0 people found this review helpful.

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Response from current dealership:

Thank you for assigning our dealership such an excellent star rating, Michael. I’m glad to hear that our team was professional, respectful, and easy to talk to! Please come visit us if you need anything else, be it service or sales.

Sincerely,

Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com

Mar 30, 2017

Kevin

Eric the salesman was great. The sales manager was terrible , took an hour waiting to get a price on a trade in....wanted $3000 + my truck to trade out. I didn't accept deal and got an hour back home and said they would do the trade even up. Will never recommend this dealer..

4 people found this review helpful.

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Response from current dealership:

Kevin thanks for the opportunity and taking the time to post your feedback. I’m sorry for the wait time on your appraisal and regret us not being able to reach a suitable agreement quicker. I appreciate your taking my call today today and am glad you were able to find a vehicle that works for you.

Best regards,

Patrick Hall
President / General Manager
Brown’s Manassas Subaru
703.361.5866 main
571.358.3601 direct
www.manassassubaru.com

Mar 6, 2017

Denise

Very responsive.

0 people found this review helpful.

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Response from current dealership:

Thank you so much for taking the time to share this rating and your kind words! Please reach out if you need anything! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com

Jan 23, 2017

Blake

Advertised price of $29833. When emailed/called, quoted almost $31000.

5 people found this review helpful.

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Response from current dealership:

Good morning and thank you for your feedback. I’m concerned about your comments and would like to assist you personally. We have a transparent pricing policy here so I’d like to get this corrected.

I can be reached directly at 571.358.3601 or Patrick.hall@brownscar.com. Thanks and look forward to hearing back from you soon.

Patrick Hall
President / General Manager
Brown’s Manassas Subaru

Dec 14, 2016

ganley

Excellent.

2 people found this review helpful.

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Nov 17, 2016

Arvette

Great Customer Service

3 people found this review helpful.

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Oct 26, 2016

James

No pressure. Very patient staff. Gracious. Came from Georgia to buy from them.

3 people found this review helpful.

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Oct 9, 2016

Shaun

Very responsive, friendly, and helpful. Not pushy.

4 people found this review helpful.

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Aug 21, 2016

Patrick

The dealer contacted me but I have not had time to get by and test drive the car. They were very professional and courteous

3 people found this review helpful.

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Aug 12, 2016

John

Very friendly sales people , a pleasure to do business with.

3 people found this review helpful.

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Read 7 old reviews

Apr 7, 2016

manda

Great service good deal, compared the car again after I bought with other dealers, I think I got a great deal on a platter of gold. Also they are fast in processing the paperwork

2 people found this review helpful.

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Mar 14, 2016

Sgrimes

Even though the car I was looking at was sold Brown's has been great in contacting me to help find another .

3 people found this review helpful.

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Oct 7, 2014

Jimmy

very good experience purchase 2008 corvette great dealer

1 people found this review helpful.

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Feb 26, 2014

Bob

5 star service

1 people found this review helpful.

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Jan 14, 2014

Timothy

The process of buying our used car from Browns went very smoothly. Nice folks.

1 people found this review helpful.

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Aug 8, 2013

stephen

drove all the way from Winchester and they sold the car before I got there.

0 people found this review helpful.

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Oct 28, 2011

Filippo

When I first emailed Browns Internet Sales Manager it took him/her days to email me back but when I got in contact with a sales person the emails were responded to promptly. They should check there emails a little more often. They were over priced on a car that I could have gone 2 blocks around the corner to buy for 1000 less. Sorry Brown's this was my first time trying to buy a car from them and they blew it.

1 people found this review helpful.

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Response from current dealership:

Hi Filippo! This store is under different management now and I wanted to reach out and apologize for this issue you had in the past. I show in our customer management system that the reason you never heard back from us was because the email submitted was an invalid email. The phone number provided was also invalid. So again my apologies however there was no way for anyone back then to have touched base without accurate contact info. We evaluate pricing to our local market multiple times weekly and please also do keep in mind that no 2 used cars are alike. Oftentimes there is a reason for a sli

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Brown's Manassas Subaru