Brown's Fairfax Mazda

10570 Fairfax Blvd
Fairfax, VA 22030

http://www.fairfaxmazda.com

Sales: (703) 457-9878

Service: (703) 385-8170

Today 9:00 AM - 9:00 PM

(Closed Now)

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Sales Reviews (13)

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Jul 3, 2018

Tom

Dealer is not professional. Misrepresented car condition. In fact the dealer should be embarrassed to put a customer in the vehicle. Showed little concern for Issues. Buyer beware

Mark helpful

Response from current dealership:

Tom, I am concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I would love the chance to talk with you more about this. Hope to hear from you soon.

Sincerely,
Trey Rodgers – GM - trey.rodgers@brownscar.com

Jun 6, 2018

Tom

Excellent experience- great Team at Brown's!

Mark helpful

Response from current dealership:

Tom, thank you for the feedback! We are happy to hear of your positive experience at Brown's Fairfax Mazda, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future!

Sincerely,
Trey Rodgers - GM - trey.rodgers@brownscar.com

May 12, 2018

Fiorella1994

Very nice. And helpful

Mark helpful

Response from current dealership:

Thank you for the feedback. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

Best regards,
Trey Rodgers - GM - trey.rodgers@brownscar.com

Apr 25, 2018

mflaggo

I purchased the vehicle using USAA financing and the process went quickly. We arrived minutes before another interested party and they protected our "place in line". The car is great and we are enjoying our new ride.

Mark helpful

Response from current dealership:

Thank you for the feedback! We are happy to hear of your positive experience at Brown's Fairfax Mazda, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future!

Best regards,
Trey Rodgers - GM - trey.rodgers@brownscar.com

Feb 10, 2018

Rickey and Derik are a pleasure to deal with. It was nice and it was clear they work to earn your business. No pressure situation. If your in the market for a Pre- owned vehicle. Check out there inventory and give Rickey a call.

Mark helpful

Response from current dealership:

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Rickey. Please let us know if we can ever help you in the future. All the best, Trey Rodgers - GM - trey.rodgers@brownscar.com

Aug 15, 2017

vincent

Very professional

Mark helpful

Response from current dealership:

We appreciate the kind words, Vincent. We look forward to seeing you again in the future!

Regards, Trey Rodgers - GM - trey.rodgers@brownscar.com

Jun 10, 2017

Gabrielle

They did awesome, very nice.

Mark helpful

Response from current dealership:

Gabrielle, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a positive experience. I will share your comments with our team and I look forward to seeing you at our dealership in the future.

Respectfully,

Trey Rodgers – GM - trey.rodgers@brownscar.com

Jun 9, 2017

mikevol1

Dealer contacted me quickly however they immediately raised price on all three vehicles I inquired info on.

3 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for sharing your feedback. It is important to us that we satisfy every customer and you actually really help us by bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you.

Sincerely,
Trey Rodgers – GM - trey.rodgers@brownscar.com

Jun 6, 2017

Nicolas

Car had only just come in so had not been detailed but they still tried to push a sale. When asked for them to contact me when the detailing was done they never got back to me.

3 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for your feedback. Our customers are our top priority and it’s discouraging to hear about your recent disappointment with our staff. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We look forward to hearing from you.

Sincerely,

Trey Rodgers – GM - trey.rodgers@brownscar.com

Feb 9, 2017

Badereddine

Super fast response

Mark helpful

Response from current dealership:

Thanks for the great rating and review. I am pleased to hear that everything went well for you.

Best, Trey Rodgers – GM - trey.rodgers@brownscar.com

Oct 23, 2016

Wolf06

Great job! Provide great information.

Mark helpful

Sep 5, 2016

Amy

Salesman reached out to us quickly and was very helpful. Appreciated that they let us take the car for a test drive without coming along. We ultimately didn't purchase the used vehicle we contacted them about but wound up purchasing a new vehicle from the same dealership. Overall a positive experience.

Mark helpful

Aug 7, 2016

Glenn

Awesome

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Read 14 old reviews

May 18, 2016

Chris

They responded promptly. But they didn't have what I was looking for.

Mark helpful

Apr 1, 2016

yolanda227

Service was good and car were nice, though I decided not to buy a Mazda in the end.

Mark helpful

Jan 12, 2016

David

Amazing company Richard in Service and Bobby in used cars became more like a friends then a sales person.

Mark helpful

Aug 25, 2015

CRV Buyer.

Tried to buy 2006 CRV EX thru salesman at Brown Honda Arlington. Brown's kept misleading us about car being sold as the Arl. salesman spoke with them. The next day I received an email from Brown's FF that car was still available. I called and salesman said 2 parties were looking at it and I'd better come there. When I arrived, the car was very much available and I told him I didn't appreciate his lying to me and the Arl. salesman.

3 people found this review helpful.

Mark helpful

Jul 23, 2015

Jim

Great dealership! Sheldon was responsive and polite in responding to my initial queries and we easily closed the deal. Donald in finance was thorough, polite, and helpful in picking a warranty package to meet my needs.

1 people found this review helpful.

Mark helpful

Jan 26, 2015

Rosalind

Service was excellent and fast.

Mark helpful

Jan 13, 2015

Jay

Highly responsive and motivated

Mark helpful

Oct 27, 2014

AurelianOvidius

Good

Mark helpful

Aug 27, 2014

COR

They have my car in stock and it has taken me months to look for it! I requested to be removed from the junk mail list that Mazda sends weekly. I'm still on the list and am tempted to send all Mazda mail to the trash pile.

1 people found this review helpful.

Mark helpful

Aug 23, 2014

MyungEun

fair

Mark helpful

Jun 28, 2014

denny

Nice to work with

Mark helpful

Jun 15, 2013

Bob

My experience with this dealership has been very good. They seem to be straightforward, honest, and they do their work quickly and on time.

Mark helpful

Sep 2, 2012

Cecilia

Dealer loaned me the vehicle I was considering to visit other dealers the same afternoon. I was able to consider cars side by side and ended up ultimately with exactly what I wanted at a price Icould afford. My salesman did not pressure me and finance office was quick and painless.

Mark helpful

Aug 28, 2012

Jill

They sold the original car that I was set up to purchase by saying that another salesman had sold it without my salesman knowing. However, they nicely made up for it with another similar car. The experience was extremely pleasant once I went to purchase and my salesman, Mark Biddle, was great to work with, efficient and would buy again from them. Very very good in after purchase extras with detailing and a full tank of gas to go!

Mark helpful

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Brown's Fairfax Mazda