Brown's Dulles Nissan

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45155 Towlern Place
Sterling, VA 20166

Sales: (703) 991-8191

Service: (855) 423-9171

Today 9:00am - 8:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Sep 5, 2017
Excellent service. Sales person , Carla, was great from the start to the finish. Sales manager was also very helpful. I would go back for my next.
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Response from Brown's Dulles Nissan:

Gaston, I am pleased to hear that you had an excellent experience with Carla and the rest of our team. We sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise.

Regards,
Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
Jul 16, 2017
Best. Dealership that I've ever dealt with. Friendly, helpful staff. Every one of them went out of their way to go above and beyond for me. The 10 hour drive to see the vehicle was more than with it.
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Response from Brown's Dulles Nissan:

Thank you so much for this wonderful feedback, Kaci! It's fantastic to know staff helped make us worth the drive. If there's anything else we can help you with in regards to your vehicle, please let us know. Happy driving!

Kind regards,
Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
Jun 20, 2017
Guru9T586
Responded right away, but I never had a chance to get back to them.
1 of 1 people found this review helpful.
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Response from Brown's Dulles Nissan:

Thank you for writing this review. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

Sincerely,
Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
May 25, 2017
Car price advertised was exclusive of all kinds of dealer add on fees driving the price well beyond $20k
2 of 2 people found this review helpful.
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Response from Brown's Dulles Nissan:

We would like to thank you for sharing this review, John. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your review.


Sincerely,
Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
May 24, 2017
Buying was straight forward. Don't be worried by their tough, first offer. They are willing to haggle.
1 of 1 people found this review helpful.
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Response from Brown's Dulles Nissan:

James, we appreciate you for letting others know about your experience at Brown's Dulles Nissan. If you ever need anything in the future, please don't hesitate to let us know. Take care!


Sincerely,
Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
May 2, 2017
They were very responsive, I decided that I wasn't interested.
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Response from Brown's Dulles Nissan:

Ellen, thank you for the great review. Please come visit us if you need anything else, be it service or sales.


Sincerely,
Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
Feb 8, 2017
Cube_1326
Good
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Jan 21, 2017
They are very professional in their dealings. They contacted me directly a few times. They listened to my queries with patience. I am happy with them.
1 of 1 people found this review helpful.
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Nov 1, 2016
The price is on the high side. But the dealership experience was good
1 of 1 people found this review helpful.
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Oct 11, 2016
raheema37
My service at this dealership was quality from start to ending. They contacted me immediately (actually 2 salesman did) and I set up an appointment to test drive for the weekend. In the midst of that, the other car I was looking at fell through and Brown's was quick to have me in for an earlier test drive. Full Carfax report and all details laid out, I was very please with how Brian handled my business and left nothing to the imagination. I would highly recommend this dealership and I am extremely happy with my purchase AND the rate I was given for my auto loan. Thanks guys!
2 of 3 people found this review helpful.
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Jul 2, 2016
Friendly and responsive staff, but did the typical give-you-one-quote then talk-to-manager routine and act like you're getting an incredible deal. Ended up buying elsewhere, more because of the car than the dealership.
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Jun 18, 2016
They responded to my email very quick and with everything I needed . Thank you for fast and great service!
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Apr 29, 2016
They keep on calling and sending mails all de time which is a positive follow up
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Apr 13, 2016
test drove vehicle. did not like the condition and price
1 of 1 people found this review helpful.
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Mar 26, 2016
good
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Feb 21, 2016
Wouldn't give me an honest answer about where some body damage was from. Told me it could have happened in the parking lot, but turns out the car had been in an accident. On the test drive they guy didn't know anything about the car, and when we got back to the dealer left me waiting for 30 minutes while he printed the Carfax. I would never buy a car from this dealer.
4 of 4 people found this review helpful.
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Jan 17, 2016
Quick responding
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Jan 1, 2016
Couldn't get an exact price for the car because the used car manager wasn't in at the time but the other salesman were okay people despite that they were trying to get me into a different car if that deal didn't go through
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Dec 19, 2015
I'll echo the disappointing experience with this dealership of many others before me—I guess NOTHING has changed over the last couple of years in this department (see other reviews). Don't expect you will get anything out of your e-mail communication with them (total waste of time!) and don't be fooled by the teaser price they advertize—you've got to be a recent college graduate + a military + planning to finance +what not to get the "incentives" they've already deducted from it. So, for a new car, expect your base price to be about $2,500 more than the advertised one. I cannot but wonder why they are still in business. Whatever the reason might be, this dealership does not deserve your business (unless you're desperate).
4 of 4 people found this review helpful.
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Read 16 old reviews
Nov 12, 2015
I was quoted a higher price than the price at CarGurus. After reminding them of the CarGuru price, I was told that it was a glitch (really?!?!!?) even though there was a clear history of price drops on CarGuru. I totally lost confidence in the integrity of this dealership after this.
4 of 4 people found this review helpful.
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Oct 22, 2015
the car advertised is not a platinum model. i have called several times and was told by different sales people that this w as a mistake, but they never corrected their error.
3 of 3 people found this review helpful.
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Oct 22, 2015
Best car buying experience I ever had, they picked me up at the airport and I was in and out of the dealership within 1 hour.
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Oct 14, 2015
aksri
They kept on changing price very often. Not reliable
3 of 3 people found this review helpful.
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Aug 22, 2015
They sold the car I was working on getting and was never contacted with info, horrible car dealership
1 of 1 people found this review helpful.
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May 11, 2015
In 50 years of buying and selling vehicles this is THE worst as far as "Bait & Switch". They took destination charge off of invoice to make OTD price more attractive, then added it back; or tried to!! There were two incentives that they offered then told me I didn't qualify after haggling. Too many empty-promise emails, too much talking out of both sides, way too much hype. I got a better deal and was given the incentives anyway and got much better treatment at another Nissan dealership who will more than likely have the franchise for a long time; Brown's should be barred from selling or representing ANY car brand with their shyster practices. Putting a price out there with a bunch of fine-print is so yesteryear and as a consequence they immediately lost my business. Would not recommend these guys after the treatment I received. No way.
3 of 3 people found this review helpful.
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Apr 13, 2015
Got the car and the deal I wanted!
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Mar 21, 2015
Is the best atenttion ...I'm really happy made a negotiation with this dealer
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Jan 7, 2015
I received an excellent price!! Dealership worked with me to meet my needs and price point!
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Apr 14, 2014
Their advertised price is a complete hoax; you would have to be a newly graduated, military service person who signed up for NMAC financing to get the teaser price. If not, you pay full retail, literally four thousand dollars (40%) more. I think their practices are borderline illegal.
1 of 1 people found this review helpful.
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Mar 29, 2014
Great
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Nov 21, 2013
OK
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Aug 20, 2013
Sold the Xterra as is and did not disclose that the timing belt needed replacing in the car fax.
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May 16, 2013
I did not purchase the vehicle, but the sales person I worked with was excellent. No pressure from him or the sales manager and both were very professional. Would recommend this dealership and sales person.
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Mar 27, 2013
If there was a place for no stars I would've selected that. Biggest bait and switch, rude salesmen, zero customer service, and no support when we complained to Nissan Corporate. The amount of disrespect and dishonesty was astounding. Took 4+ hours to purchase a vehicle with an already agreed to price and financing. Bunch of hacks and ass clowns. Avoid at all costs. The Nissan place at Dulles auto park was a much better experience, even if a bit more cost. Well worth it.
1 of 1 people found this review helpful.
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Apr 6, 2012
Bspeir
got a good price out of 'em. but i didn't get much extra in the way of customer service.
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