Brown's Chantilly Mazda

4155 Auto Park Cir, Chantilly, VA 20151

Sales: (571) 408-8860

Service: (844) 242-5903

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All reviewers have been verified to have contacted this dealer – Learn More
Apr 20, 2017
Sephia_687
Love my car! Carlos was super friendly and helpful!
Is this review helpful? Yes | No

Response from Brown's Chantilly Mazda:

Thank you so much for this 5 star review! I appreciate you choosing to come to our dealership. It's wonderful to hear Carlos was super friendly and helpful during your visit and that you love your new car. If you have any questions, please don't hesitate to reach out to us again.

Best regards,

Robert Devaux - GM - robert.devaux@brownscar.com
Apr 18, 2017
BSG1979
I did want to add that I thought it was pretty grimy that Peter (the finance guy) attempted to use my veteran status as a way to lure me. Offering such a low balling price on my vehicle and then offering me a measly $250 extra because he valued my service. Suddenly, 24hrs later he is willing to give an additional $2250 after he realizes that all other dealerships were offering a fair price, that was pretty insulting and shameless. He is the reason why his dealership lost the sale. Although I've bought a vehicle already, I would have gladly accepted the offer had he been initially upfront with me and not try to utilize his prior service as a way to soften me up and encourage me to take such a mediocre amount for my vehicle. This is why my counter offer was so low, I wanted him to see what a ridiculous offer sounded like. I will submit this email to yelp and the BBB. Thank you,
Is this review helpful? Yes | No

Response from Brown's Chantilly Mazda:

I'm discouraged to hear about your experience at our dealership. Our dealership is committed to providing a pleasant shopping experience and that always starts with great customer service. From your feedback, it is clear that we have fallen short of the courtesy you most definitely deserve. I would like to personally apologize for the events that led to your comments. I would appreciate speaking with you and the opportunity to make things right. Please contact me at your convenience. I look forward to speaking with you.

Thanks,

Robert
Apr 12, 2017
Koleos_1240
Every one was so professional and nice. We were In and out in about 3 hours with the car of our choice. Best car buying experience ever.
Is this review helpful? Yes | No

Response from Brown's Chantilly Mazda:

Thank you for the wonderful review. We will continue to offer the best car buying experience to each and every customer we come in contact with. Thank you again for your kind words and business.

Best,

Robert Devaux - GM - robert.devaux@brownscar.com
Apr 6, 2017
Nice dealer with professional experience and willing to help.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Brown's Chantilly Mazda:

We cannot thank you enough for your wonderful review of Brown's Chantilly Mazda! It was a pleasure to assist you and please let us know when we can do so again!

Best,

Robert Devaux - GM - robert.devaux@brownscar.com
Mar 9, 2017
Matt is a fantastic asset. He made every effort to bring me in after my trade- in car died. Instead, I donated the car, and have a jeep I'd like to try trading for the Audi, a gift for my wife.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Brown's Chantilly Mazda:

Mike, we really appreciate your 5 star rating and kind words on behalf of Matt. I'm glad he worked with you to ensure your visit was enjoyable and am thrilled to hear we've earned your continued business. If there is anything else you need, please let us know!

Best,

Robert Devaux - GM - robert.devaux@brownscar.com
Feb 15, 2017
Hassle free, smooth experience. Though the wait was a little long. They do, however, have some racing games on a PlayStation to keep you occupied
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Brown's Chantilly Mazda:

Thank you, Siriam for your 5 star review and for your feedback. I'm glad that everything was to your satisfaction. If there is anything else you need, please let us know!

Best,

Robert Devaux - GM - robert.devaux@brownscar.com
Jan 21, 2017
The people at Brown's were professional and demonstrated quality in their contact with us. We were impressed.
Is this review helpful? Yes | No

Response from Brown's Chantilly Mazda:

Hi Sam,
Thank you for taking the time to provide us with feedback. I'm happy to hear your experience was positive. If you need anything in the future we are happy to help in any way we can.
All the best,
Robert Devaux
General Manager
Browns Chantilly Mazda  
Dec 22, 2016
I received a prompt response from the Salesman in return to my inquiry. When we spoke on the phone he showed an interest in my situation and was not pushy at all. I had a tentative day to travel and view the vehicle, but my plans changed. I called and left a message about my cancellation and I received a timely response again. We have communicated by text and he understands my situation. Again, not pushy...I would definitely contact them again if they had a vehicle I was interested in.
Is this review helpful? Yes | No

Response from Brown's Chantilly Mazda:

Hi Paul,
Thanks for taking the time to provide such positive feedback. We work very hard to create a good experience for our customers and really appreciate when someone acknowledges our efforts.
Thank You!
Robert Devaux
General Manager
Browns Chantilly Mazda
Nov 28, 2016
Low pressure, easy to deal with.
Is this review helpful? Yes | No

Response from Brown's Chantilly Mazda:

Hi Todd,
Thanks for the high rating and kind words.
Robert Devaux
General Manager
Browns Chantilly Mazda
Oct 27, 2016
Our experience at Brown's Chantilly Mazda was excellent. Haider Ali was our sales person. He was very knowledgeable, courteous, and patient. We enjoyed working with him very much and would recommend family and friends Brown's Chantilly Mazda.
Is this review helpful? Yes | No
Aug 9, 2016
Good overall experience, dealer stayed past closing time to show a car.
Is this review helpful? Yes | No
Aug 4, 2016
I had the most pleasant experience! Carlos my salesperson was awesome! The dealership was nice, clean, and very pleasant. I will be going to Brown's for my cars from now on.
Is this review helpful? Yes | No
Jun 13, 2016
Very friendly, professional, thorough and at a good pace.
Is this review helpful? Yes | No
May 27, 2016
They sold the car after making an appointment for me to see it.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 24, 2016
Dealer sales representative contacted me by phone and email. I am no longer interested in buying this vehicle.
Is this review helpful? Yes | No
Apr 1, 2016
yolanda227
Very good and persistent sales. Sorry I decided not to buy a Mazda in the end
Is this review helpful? Yes | No
Mar 17, 2016
Best car buying experience I ever had. The staff was professional, attentive, courteous and committed to satisfying my needs as a car buyer and a customer. I will certainly keep them in mind for my car buying needs in the future and I will be sure to tell my family and friends about my experience and recommend Brown's to everyone I can. I ended up with a good deal and a great vehicle. Brown's is a 5 Star Dealer.
Is this review helpful? Yes | No
Mar 15, 2016
Decent response. I became uninterested due to the price range.
Is this review helpful? Yes | No
Feb 8, 2016
Prompt, professional response. Ultimately ended up with a different type of car, but they were very helpful throughout the process.
Is this review helpful? Yes | No
Dec 1, 2015
Responded quickly to inquiries.
Is this review helpful? Yes | No
Nov 5, 2015
I was contacted promptly following my inquiry.The staff was professional and friendly but I did not purchase from them..
Is this review helpful? Yes | No
Nov 1, 2015
I was contacted immediately regarding my inquiry. My schedule didn't allow me to go in for a test drive until the next day. Unfortunately, someone else came in the day before and purchased the car. The salesperson called me right away to let me know, to apologize, and to offer to help me with any other cars I might be interested in. I didn't buy a car from Brown's Chantilly Mazda, but I got great service from them and would recommend that people consider this dealership when looking for a new car.
Is this review helpful? Yes | No
Sep 10, 2015
This dealership is an excellent establishment. I live over an hour from the dealership and less than a day after buying my car, it broke down. I called the dealership and they arranged immediately for my car to be towed and fixed completely at their expense. This is the best experience I have ever had at a car dealership and I would definitely come here again. The staff is also incredibly personable and friendly as well as helpful. 10/5 stars from me
Is this review helpful? Yes | No
Jul 3, 2015
Didn't actually buy the car but the staff was very helpful
Is this review helpful? Yes | No

Response from Brown's Chantilly Mazda:

Thanks for the feedback Duane. If there is anything else we can do to help, please let us know.

Robert DeVaux
General Manager
Browns Chantilly Mazda
May 30, 2015
very good communication, called several times. Living in MD I was just wary of buying a car in VA and then having it pass MD inspection.
Is this review helpful? Yes | No

Response from Brown's Chantilly Mazda:

Hi Tricia,
Thanks!, We really appreciate you taking the time to give us your feedback.  We sell lots of cars to Maryland customers and rarely have an issue.
All the best,

Robert DeVaux
General Manager
Browns Chantilly Mazda
May 1, 2015
swingstars32
Very attentive to my requests
Is this review helpful? Yes | No

Response from Brown's Chantilly Mazda:

Thank you for taking the time to give us your feedback. We appreciate your kind words and giving us the opportunity to help.
All the best,
Robert DeVaux
General Manager
Read 9 old reviews
Jan 13, 2015
Responsive
Is this review helpful? Yes | No
Dec 10, 2014
Matt May contacted me immediately and stayed in contact throughout my research process
Is this review helpful? Yes | No
Aug 26, 2014
The professionalism is unparalleled. I really enjoyed working with Brown's Chantilly Mazda. I'd especially recommend asking for Peter, their used car manager.
Is this review helpful? Yes | No
Jun 28, 2014
very professional and accommodating.
Is this review helpful? Yes | No
Feb 24, 2014
Very friendly and easy to do business with. Went in to look at a used CX-9 and left with a new one in my budget. Got a good deal for my trade in. Definitely recc. this dealership.
Is this review helpful? Yes | No
Jul 15, 2013
Very friendly and professional staff.
Is this review helpful? Yes | No
Nov 23, 2012
Took forever, some emissions were not handled and I had to go back. If it weren't for the car that was exactly what I wanted I would have walked out.
Is this review helpful? Yes | No
Feb 9, 2012
They tried to low ball my trade-in and acted like I was ignorant of how to value my car. When I requested Kelly Blue Book on my trade that is showroom perfect they didn't even give me the courtesy of responding.
Is this review helpful? Yes | No
Oct 28, 2011
Very friendly and honest on condition of the car.
Is this review helpful? Yes | No

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