Brown's Alexandria Mazda

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7400 Richmond Hwy
Alexandria, VA 22306

http://www.alexandriamazda.com

Sales: (703) 997-5091

Service: (703) 997-5091

Today 9:00am - 8:00pm

(Closed Now)

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Sales Reviews (13)

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Hieu

Aug 24, 2017

The team replied quickly. I had a good test drive.

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Response from Brown's Alexandria Mazda:

It’s great to know your time with us was well spent, Hieu. Thanks for this awesome review and for letting us assist you. See you again soon!

Sincerely,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Amy

Aug 15, 2017

Good communication with sales team. Delivered on a great deal as promised!

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Response from Brown's Alexandria Mazda:

Amy, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. We appreciate your business and look forward to seeing you again!

Regards,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Jon

Aug 12, 2017

Dealer was very helpful and willing to negotiate. The car just had been traded in so was not dressed or thru inspection. I purchased the car anyway and it is being inspected and detailed over the weekend. Dealer was amenable to fixing things i could see at least cosmetically. Felt I could trust them to do the right thing.

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Response from Brown's Alexandria Mazda:

Jon, it is important our customers feel completely confident with the customer service they receive and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by.

Regards,
Steve Forsht - General Manager - steve.forsht@brownscar.com

john

Jul 10, 2017

Very good customer service

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Response from Brown's Alexandria Mazda:

John, thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We look forward to servicing your future automotive needs!

Sincerely,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Scott

Jul 2, 2017

Brown's Alexandria Mazda contacted me quickly and were honest in regards to the questions I asked.

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Response from Brown's Alexandria Mazda:

Scott, thank you for the great review! Please come visit us if you need anything else, be it service or sales.

Sincerely,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Raymond

May 3, 2017

The car was exactly as advertised. The dealership was very professional, hospitable, and accommodating. The purchase was smooth and relatively quick.

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Response from Brown's Alexandria Mazda:

Thank you for your review and business as a customer, Raymond. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

Sincerely,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Jeanne

Jan 1, 2017

My experience was great drove home same day with the car.

3 of 4 people found this review helpful.

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Ebony

Dec 13, 2016

Great experience!

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Betsy

Nov 27, 2016

Jonathan was amazing in Customer Service and the other members of the team we're professional and friendly. I would definitely shop there again and recommend this dealership.

1 of 1 people found this review helpful.

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Derekgriffing

Oct 30, 2016

I didn't purchase a car with Brown's Alexandria, but I found their staff to be helpful. Specifically, Beau went out of his way to provide me information about the car I was looking at and used car shopping in general. Kojo was very informative on the test ride and both he and Beau helped me with the car seats when a pinched nerve acted up. The dealership also provided snacks and a stuffed animal for my son.

2 of 2 people found this review helpful.

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Loretta

Aug 20, 2016

Car was priced too high, made an offer and walked out

1 of 2 people found this review helpful.

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ONeil

Jun 7, 2016

Kind and courteous phone calls, however I had already purchased from another dealer.

0 of 1 people found this review helpful.

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Tom

Dec 28, 2015

Best overall experience, however Lake Norman had comparable car and price close by.

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Read 23 old reviews

Tracy

Sep 6, 2015

Used sales department provided quick communication.

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Alex

Aug 15, 2015

They give conflicting and misleading information. One employee says they charge more than $800 for pre-delivery inspection or PDI, another says they don't charge for PDI! Then they say they charge for freight on a used vehicle that was traded in!!! Avoid this dealership at all costs!!

2 of 3 people found this review helpful.

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Gwendolyn

Jun 20, 2015

Excellent customer service. Mr. Wyatt and the complete staff were the best. I highly recommend Brown's Alexandria Mazda.

1 of 1 people found this review helpful.

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Nancy

Apr 13, 2015

Very helpful and accommodating.

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Albert

Jan 11, 2015

Very accommodating and willing to resolve any product deficiencies in order to complete the sale.

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Brian

Dec 6, 2014

I had a great experience in dealing with the Browns Alexandria Mazda used cars. They answered my questions via email, didn't pressure for a phone number, and when I arrived to look at the vehicle they help me with no pressure at all. I appreciate that, its good business, thank you.

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Nick

Dec 3, 2014

Good

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Terry

Oct 24, 2014

We have waited more than 2 weeks to receive our $4000 deposit back after cancelling our purchase within 72 hours. They stated that they await the check to clear! Quite disappointed.

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Carlos

Aug 26, 2014

they called

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MyungEun

Aug 23, 2014

expensive

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Anne

May 20, 2014

Poor sales skills

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Mario

Oct 23, 2013

Contacted me promptly. Very courteous and knowledgeable during test drive.

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Brenda

Oct 14, 2013

Great customer service but the car I wanted sold and my second choice the lexus but they didn't have the year I wanted.

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karen

Sep 17, 2013

Responded right away, very helpful and friendly

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Cheryl

Jul 19, 2013

I bought car from Brown's Mazda of Alexandria, but I probably overpaid for the car and I was initially told that I would receive a 3 month/3000 mile warranty with the car and then I was told that it did not apply to this vehicle; however, on the phone another salesperson said that all of the used cars came with warranties with no out of pocket expense. I did eventually get a warranty, which required me to pay half of the retail cost of the repairs. If I had to do it again, I would not have purchased the car.

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Marsha

Jul 3, 2013

Dealer was very helpful and knowledgeable of the vehicl

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susan

May 26, 2013

Dealer responded but when I went there he had sent the car to another place, said it was sold, then that he could bring it back. I don't think he was interested in selling the van, at least to me

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Nicole

Apr 13, 2013

I had the best customer service with Brown's Mazda! I love my car and would suggest this dealer to anybody.

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Lesa

Dec 9, 2012

Great communication and offer of service. Was ready to check out a car but Brian called to say the car was sold and saved me a 45 min drive to the dealership. He followed up with a substitute, even offering to drive it to me knowing the inconvenience of my driving to the dealership. Though close to what I was looking for, I had to pass on the offer and the car. -from the other edge of county.

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Dave

Nov 22, 2012

Responded and helpful

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Nov 12, 2012

These jerks assured me the car was available on Friday evening, but when I arrived after a 50 minute drive first thing Saturday morning it was gone. Do they really think a person would buy a car from them after pulling a stunt like that?

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jaye

Sep 30, 2012

responded well

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Brent

Sep 19, 2012

They contacted us but we purchased from Lindsay our first stop.

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