Brown's Alexandria Mazda

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7400 Richmond Hwy
Alexandria, VA 22306

Map & Directions

http://www.alexandriamazda.com

Service: (703) 997-5091

Today 12:00 PM - 6:00 PM (Closed Now)

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Sales Reviews (18)

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Jun 17, 2019

Anonymous

Anthony & Chad are some of the best sales consultants I’ve ever spoken to. They tell it like it is and not pushy at all.

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Response from current dealership:

Thanks for the awesome feedback. We're glad to hear about your 5-star experience with Anthony and Chad. See you again soon!

Best,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Jun 12, 2019

Lee

Fast response time, helpful with explanations

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Response from current dealership:

Lee, thank you for the review. I'm glad to hear our team could provide you with a 5-star experience. See you next time!

Best,
Steve Forsht - General Manager - steve.forsht@brownscar.com

May 28, 2019

Bill

These people were very helpful even though I didn’t buy from them.

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Response from current dealership:

Thank you for your feedback, Bill. Please don't hesitate to contact us if we can assist you with any future auto needs.

Steve Forsht - General Manager - steve.forsht@brownscar.com

Apr 3, 2019

GuruW65NC

Amazing customer service...

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Response from current dealership:

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else.

Sincerely,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Mar 27, 2019

Kimberly

Damon Payne was waiting at the door when I arrived and was very pleasant. Bob Shehata worked wonders in Finance. And, Chad, took care of the vehicle needs. Very pleased and appreciated. Love❤ my Mini! Thank you Brown's Mazda

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Response from current dealership:

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day!

Sincerely,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Dec 1, 2018

GuruX73QW

Very helpful.

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Response from current dealership:

We appreciate the kind words. We look forward to seeing you again in the future!

Sincerely,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Nov 14, 2018

Benjamin

Great experience here! Ended up buying. Thanks to Ben for helping me out!

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Response from current dealership:

Benjamin, thank you very much for taking your time to leave us a positive review! I am pleased to hear about your great experience at Brown's Alexandria Mazda! If there is anything else we can do for you just give us a call!

Sincerely,

Steve Forsht - General Manager - steve.forsht@brownscar.com

Nov 5, 2018

Debbie

Buying this car was such a pleasant experience. Every one was so accommodating and professional. I would highly recommend Brown’s if you are looking for a Mazda.

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Response from current dealership:

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future.

Sincerely,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Nov 2, 2018

GuruTKZZL

Good experience

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Response from current dealership:

Thank you for your feedback. I'm glad to hear everything went well for you.

Sincerely,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Aug 26, 2018

Ron

Although I did not buy from this dealer, still a positive experience.

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Response from current dealership:

Ron, thank you for your feedback. I am pleased to hear our team could provide you with a positive experience.

Best,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Apr 26, 2018

Daymie819

contact was great. fast, swift and pointed

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Response from current dealership:

Thank you so much for the nice review. Please reach out to us if you have any questions or concerns.

Best regards,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Feb 28, 2018

Guru5PFKM

very good

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Response from current dealership:

Thank you for the positive feedback. Please don’t hesitate to contact me or visit us if you need anything else.

Best regards,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Feb 10, 2018

ron

Met with Brandon and everything went smooth. Drove home with the CRV that was as described.

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Response from current dealership:

We're excited to hear that Ron took care of you and that everything went very smoothly. We hope to see you again in the future. Enjoy your CR-V!

Best regards,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Jan 9, 2018

Farhan

Very good

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Response from current dealership:

Thank you for this awesome feedback! Please let us know if we can help with anything else.
Best regards,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Nov 11, 2017

Anthony

This is my 3rd purchase using CarGurus and I purchase a car about once a year. Browns is easily one of the best dealers I’ve ever dealt with. I sent a interest request on a Monday night not expecting to hear anything for a day or two but was surprised when Brandon emailed me less than an hour later. After a quick Uber ride to the dealer the next day I found a car ready to inspect and test drive waiting for me. 2 hours later I was driving home in my new (used) Scion. This was hands down the fastest, most convenient, professional and pleasant buying experience I’ve ever had over my 20 or so car purchases over the years. It was so good that I passed along the experience to some friends and added Browns to a very small list of go-to dealers for future purchases.

4 people found this review helpful.

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Response from current dealership:

Anthony, We appreciate you for letting others know about your experience at Brown's Alexandria Mazda. If you ever need anything in the future, please don't hesitate to let us know. Take care!

Best regards, Steve Forsht - General Manager - steve.forsht@brownscar.com

Nov 6, 2017

Peter

It was very good

0 people found this review helpful.

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Response from current dealership:

Peter, it was great working with you and we love knowing that you had a great experience! Please don't hesitate to contact us if there's anything else you need assistance with.

Regards,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Oct 27, 2017

Roger

Prompt response from contact person. When I requested a "hold" as I had to drive a distance to see the vehicle, request was denied although end of day arrangements were made to move vehicle to less visible point and call that vehicle had not sold. Felt vehicle was as represented when seen and was purchased as priced. Vehicle itself was the closer. Would have been a 4.5 rating if possible.

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Response from current dealership:

Roger, thank you for the great feedback. We appreciate hearing all comments, so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again!

Sincerely,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Oct 13, 2017

Robin

They contacted me right away and responded to each email. I didn't get the deal I wanted but I thought they were serious in their counter offer and I liked them! I'm still looking though :-)

1 people found this review helpful.

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Response from current dealership:

Thanks for your kind words and 5-star rating, Robin. If there is any automotive need we can help with in the future, don't hesitate in contacting us.

Sincerely,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Read 37 old reviews

Oct 4, 2017

Belinda

Everyone was very friendly and it was a pleasant extremely. I would recommend all to buy a car there. Linda. :). Special thanks to Brandon, great salesman, and a good job.

1 people found this review helpful.

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Response from current dealership:

Belinda, We cannot thank you enough for your wonderful review of Brown's Alexandria Mazda and for your recommendations! It was a pleasure to assist you and please let us know when we can do so again!

Sincerely,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Aug 24, 2017

Hieu

The team replied quickly. I had a good test drive.

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Response from current dealership:

It’s great to know your time with us was well spent, Hieu. Thanks for this awesome review and for letting us assist you. See you again soon!

Sincerely,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Aug 15, 2017

Amy

Good communication with sales team. Delivered on a great deal as promised!

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Response from current dealership:

Amy, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. We appreciate your business and look forward to seeing you again!

Regards,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Aug 12, 2017

Jon

Dealer was very helpful and willing to negotiate. The car just had been traded in so was not dressed or thru inspection. I purchased the car anyway and it is being inspected and detailed over the weekend. Dealer was amenable to fixing things i could see at least cosmetically. Felt I could trust them to do the right thing.

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Response from current dealership:

Jon, it is important our customers feel completely confident with the customer service they receive and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by.

Regards,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Jul 10, 2017

john

Very good customer service

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Response from current dealership:

John, thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We look forward to servicing your future automotive needs!

Sincerely,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Jul 2, 2017

Scott

Brown's Alexandria Mazda contacted me quickly and were honest in regards to the questions I asked.

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Response from current dealership:

Scott, thank you for the great review! Please come visit us if you need anything else, be it service or sales.

Sincerely,
Steve Forsht - General Manager - steve.forsht@brownscar.com

May 3, 2017

Ray

The car was exactly as advertised. The dealership was very professional, hospitable, and accommodating. The purchase was smooth and relatively quick.

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Response from current dealership:

Thank you for your review and business as a customer, Raymond. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

Sincerely,
Steve Forsht - General Manager - steve.forsht@brownscar.com

Jan 1, 2017

Jeanne

My experience was great drove home same day with the car.

3 people found this review helpful.

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Dec 13, 2016

Ebony

Great experience!

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Nov 27, 2016

Betsy

Jonathan was amazing in Customer Service and the other members of the team we're professional and friendly. I would definitely shop there again and recommend this dealership.

1 people found this review helpful.

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Oct 30, 2016

Derekgriffing

I didn't purchase a car with Brown's Alexandria, but I found their staff to be helpful. Specifically, Beau went out of his way to provide me information about the car I was looking at and used car shopping in general. Kojo was very informative on the test ride and both he and Beau helped me with the car seats when a pinched nerve acted up. The dealership also provided snacks and a stuffed animal for my son.

2 people found this review helpful.

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Aug 20, 2016

Loretta

Car was priced too high, made an offer and walked out

2 people found this review helpful.

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Jun 7, 2016

ONeil

Kind and courteous phone calls, however I had already purchased from another dealer.

0 people found this review helpful.

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Dec 28, 2015

Tom

Best overall experience, however Lake Norman had comparable car and price close by.

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Sep 6, 2015

Tracy

Used sales department provided quick communication.

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Aug 15, 2015

Alex

They give conflicting and misleading information. One employee says they charge more than $800 for pre-delivery inspection or PDI, another says they don't charge for PDI! Then they say they charge for freight on a used vehicle that was traded in!!! Avoid this dealership at all costs!!

2 people found this review helpful.

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Jun 20, 2015

Gwendolyn

Excellent customer service. Mr. Wyatt and the complete staff were the best. I highly recommend Brown's Alexandria Mazda.

1 people found this review helpful.

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Apr 13, 2015

Nancy

Very helpful and accommodating.

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Jan 11, 2015

Albert

Very accommodating and willing to resolve any product deficiencies in order to complete the sale.

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Dec 6, 2014

Brian

I had a great experience in dealing with the Browns Alexandria Mazda used cars. They answered my questions via email, didn't pressure for a phone number, and when I arrived to look at the vehicle they help me with no pressure at all. I appreciate that, its good business, thank you.

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Dec 3, 2014

Nick

Good

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Oct 24, 2014

Terry

We have waited more than 2 weeks to receive our $4000 deposit back after cancelling our purchase within 72 hours. They stated that they await the check to clear! Quite disappointed.

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Aug 26, 2014

Carlos

they called

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Aug 23, 2014

MyungEun

expensive

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May 20, 2014

Anne

Poor sales skills

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Oct 23, 2013

Mario

Contacted me promptly. Very courteous and knowledgeable during test drive.

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Oct 14, 2013

Brenda

Great customer service but the car I wanted sold and my second choice the lexus but they didn't have the year I wanted.

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Sep 17, 2013

karen

Responded right away, very helpful and friendly

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Jul 19, 2013

Cheryl

I bought car from Brown's Mazda of Alexandria, but I probably overpaid for the car and I was initially told that I would receive a 3 month/3000 mile warranty with the car and then I was told that it did not apply to this vehicle; however, on the phone another salesperson said that all of the used cars came with warranties with no out of pocket expense. I did eventually get a warranty, which required me to pay half of the retail cost of the repairs. If I had to do it again, I would not have purchased the car.

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Jul 3, 2013

Marsha

Dealer was very helpful and knowledgeable of the vehicl

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May 26, 2013

susan

Dealer responded but when I went there he had sent the car to another place, said it was sold, then that he could bring it back. I don't think he was interested in selling the van, at least to me

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Apr 13, 2013

Nicole

I had the best customer service with Brown's Mazda! I love my car and would suggest this dealer to anybody.

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Dec 9, 2012

Lesa

Great communication and offer of service. Was ready to check out a car but Brian called to say the car was sold and saved me a 45 min drive to the dealership. He followed up with a substitute, even offering to drive it to me knowing the inconvenience of my driving to the dealership. Though close to what I was looking for, I had to pass on the offer and the car. -from the other edge of county.

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Nov 22, 2012

Dave

Responded and helpful

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Nov 12, 2012

These jerks assured me the car was available on Friday evening, but when I arrived after a 50 minute drive first thing Saturday morning it was gone. Do they really think a person would buy a car from them after pulling a stunt like that?

1 people found this review helpful.

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Sep 30, 2012

jaye

responded well

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Sep 19, 2012

Brent

They contacted us but we purchased from Lindsay our first stop.

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