Bowditch Ford Inc.

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Internet Approved, Blue Oval Certified

11291 Jefferson Ave, Newport News, VA 23601

Sales: (757) 595-5129

Service: (757) 595-2211

Today 8:30am - 8:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jan 30, 2017
Initial impressions were good. I was contacted very quickly about a used car I have been looking for quite some time now. I drive about 2 hours to go take a look at the car and take it for a test drive. As I do with almost every car I look at I wanted to look the car over without a pushy dealer standing over me. I walked around the entire 150+ car lot to find the Subaru tucked away in the corner. The car seemed in decent shape, however the interior was filthy which raised a red flag. I shrugged it off and just assumed no one had cleaned the car yet, as I contacted the dealer within hours of the listing. I went inside and sat down with a sales manager who already had all my info pulled up. We talk for a minute then she leaves to get the keys. She was gone for ~10 minutes (a rather lengthy time to get a set of keys) She comes back with keys and another older man who proceeds to tell me that the car was never meant to be listed on the website, and that the car had a bunch of problems. His answers about the cars problems were pretty grey and didn't really come out and say what was wrong with the car. He insisted it was meant to be sold wholesale to get "whatever they could out of it" Now, the car wasn't the 5 speed manual I was looking for so I Didn't put up a fight or try to negotiate. I had some other cars to look at it the area anyways so it wouldn't be a wasted trip. However! A week later the car is STILL on the website, and after contacting the dealership using different names and emails. Every response has been telling me to come test drive the car. I don't know why I was lied to, but the whole experience seemed very shady. I can not recommend this dealer to ANYONE under any circumstance.
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Response from Bowditch Ford Inc.:

Hello Toby my name is Amanda Price and I am the customer relations manager here at Bowditch Ford. I very much apologize for the bad experience you had with us here at Bowditch. I spoke with my Sales Manager about the Subaru Impreza you are referencing and you are absolutely correct. The vehicle had not been marked as wholesale yet when you came in for your visit. Our Used Car manager has been out at a conference for the past 4-5 days and the rest of the team who sends out online information was unaware of the vehicles status. I can assure you the vehicle will be taken down Cargurus today. Your
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Jan 20, 2017
Sales people were friendly, but they really didn't know anything about the car
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Response from Bowditch Ford Inc.:

Hello Taffi, we are so sorry to hear that you were not fully satisfied with your experience at Bowditch Ford. We always strive for complete satisfaction with all of our customers. I would like to direct you to Amanda Price our Customer Relations Manager to speak further about your experience. At your convenience, please give her a call at 757-591-3685.
Dec 9, 2016
Got a quick quote but no pictures or mileage information. Quote was significantly overstated?
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Apr 12, 2016
Very disappointed bad service. Went back and forth for three days doing paperwork over and over, was told by one person financing was done then to have to go back again and was told they had to find a bank to finance. Sit in the dealership for several hours worked with three different people and still nothing was done. One salesman took us outside to look and a couple of used cars I was interested in and the cars were not in the lot. How can you be a salesman and not know where your cars are on your lot. Never did see the used cars I was interested in. Would not recommend this dealership to anyone.
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Nov 24, 2015
Loved working with Henry! :)
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Read 2 old reviews
Apr 22, 2014
Dealer made contact daily
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Jul 8, 2012
They were very responsive and frequently called back to see if I had made a decision on a car without being forceful.
Is this review helpful? Yes | No

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