Bournival Jeep

2355 Lafayette Rd, Portsmouth, NH 03801

Sales: (603) 931-4540

Service: (877) 336-8189

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All reviewers have been verified to have contacted this dealer – Learn More
Apr 8, 2017
I quickly heard back for a salesperson and am setting up a trip to see the vehicle
Is this review helpful? Yes | No
Mar 1, 2017
Started out great...went down hill. After a test drive and scheduling an appointment for my wife to test drive the car my experience tanked. They had my email information requested my phone number. Told email was my preferred contact method as i am on tbe road and unable tontake phone calls.Dealer emailed asking what time my wife and I would arrive to make sure the salesman was present. When we arrived salesman was no where to be found. The car had been sold. A second salesman told us the original salesman was on a delivery and was unaware the car had sold. He was ready to show us a similar model. Yes for $3000.00 more and an additional 15,000 miles on the odometer. I emailed the salesman directly with my dissapoint at this attempt to bait and switch me. Two days later he responded claiming he emailed me twice that day. Once to say someone was looking at the car and the second to say it sold.Also that's why he wanted my number in case something like that happened. I checked my emails repeatedly and checked them again at the dealership at my scheduled appointment time. There were no emails in regards to the car be viewed or sold. And almost a week later it remains the same. I would highly recommend in this day and age with the ability to use the internet to search for vehicles they change thier sales tactics.
1 of 1 people found this review helpful.
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Feb 16, 2017
Great customer service provided, however extremely firm with their price on the car and a low offer for my trade in.
1 of 1 people found this review helpful.
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Feb 12, 2017
Recommended !
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Feb 4, 2017
Have not test driven yet but the dealer is keeping me up to date..
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Nov 19, 2016
jgclark46
Nice chat. Nice follow-up.
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Oct 23, 2016
Great communication!
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Aug 8, 2016
unprofessional online decided to give them another chance and went to the dealership big mistake wondered for 1 hour w/o anybody to acknowledge me total waste of time
3 of 4 people found this review helpful.
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Jul 10, 2016
they responded quickly and were courteous
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Jun 10, 2016
Dealer contacted me in a timely fashion but I was not in need of their services.
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May 8, 2016
No pressure. Very pleasurable experience
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Apr 16, 2016
Purchased 2014 Ram Quad Cab pickup.
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Mar 29, 2016
Our experience at Bournival Jeep was our incredibly disappointing and insulting. The offer we were presented with ended up being MORE than the sticker price on the vehicle. We were made to feel as though our business was unwelcome. Good customer service goes a long way.... And is extremely hard to find. We would not recommend this dealership.
5 of 5 people found this review helpful.
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Mar 2, 2016
Excellent communication, no pressure, very comfortable transaction from Phil, John and Jess. Even got to meet the owner Alisa! Highly recommend!
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Dec 3, 2015
Very unfreindly, I wanted to purchase a car and I put a reasonable offer down. Instead of countering it I was laughed at and told to look somewhere else. Very unprofessional and rude.
4 of 4 people found this review helpful.
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Oct 24, 2015
Good response
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Oct 13, 2015
Bournival responded quickly to my inquiry and they were very nice & professional.
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Sep 18, 2015
Their used car prices were better than other car dealers I have visited and they were not pushy. Excellent Customer service before, during and days after my purchase. I would give them 5 stars accept I felt I should have gotten more for my trade in.
1 of 1 people found this review helpful.
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Aug 5, 2015
Good followup
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May 13, 2015
JustPurchased
Buyer Beware! I just purchased a 2013 Dodge Charger from Bournival Jeep The photos listed online were intentionally deceptive. The car was in a sand storm with extensive body damage that was not disclosed. I had paid for the car and was planning on having it ship to Pa. My son and I decide to travel from Pa to Nh. When we arrived, I was worked by multiple sales people. The car was taken for gas while I signed documents. When I finally saw the damage at first I was told there was nothing they could do now. Angered they offer a refund and to pay for travel to the dealership. I would lose my $500 deposit and have to make arrangements for my son and myself back to Pa rather than drive the car. This should have been a special trip, but they destroyed it. I was force to renegotiate on the spot. We made an agreement for a $1500 refund of purchase price. I was guaranteed this would cover the repairs that Phil the sales person had only noticed for the very first time. This was a Chrysler Dodge Certified Pre-owned Vehicle. This was not a mistake. There was an intent to deceive, and I am warning other to protect themselves when buying online from this dealership. If the car would have been shipped, they would blame the shipper. My first estimate for paint damage and a replacement windshield which is required just to pass Pa inspection is $3700. Phil’s claim is that the body shop is over charging. What an operation! The body shop said it looked like it had been hit by a sand blaster with hundred of small paint chips and tiny start cracks in the glass. The windshield also had a scratch from the wiper that could not be missed. The only wheel they showed online had no damage. The three others have bad damage for hitting curbs none of this was disclose. The passenger side door glass is scratch and the door pillar dented. Now a masked smoke smell is returning to the car and I have found a repaired burn hole in the seat. None of this was disclosed. I was promise two fob and only received. They promised to send a replacement and it never arrived. Once again if you buy from this dealer, do not give them any money (the $500 non refundable deposit is part of their process) base on their word it means nothing and the Dodge certification mean nothing because it is determined by the individual dealership. Buyer Beware!
6 of 6 people found this review helpful.
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Read 12 old reviews
Apr 10, 2015
No pressure dealership pleasant experience Blake was salesperson very laid back nice guy Ask for him
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Oct 22, 2014
Dealer was great to work with and although I did not buy the vehicle (it was sold before i had the opportunity to visit the dealer), the sales person did not pressure or try to sell something I was not interested in
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Aug 3, 2014
Started off a little rough but theyturned it around and were great! Thx and love the Tdi and hope to for a long tine.
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May 5, 2014
Dealer responded quickly and was very up front with any questions I asked.
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Apr 7, 2014
Very nice and helpful!
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Jan 30, 2014
Bournival was very good to me,would use them again....
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Nov 21, 2013
jhudson2009
Great place to buy a Jeep! Very knowledgeable and friendly staff. I would definitely recommend doing business there to family and friends.
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Aug 15, 2013
StephDoh14
Jess, Jeremy, and Anissa stayed with me through the entire process. I have nothing but high praise for them and Bournival!
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Jun 20, 2013
This was the easiest car purchase I've ever made. They dealt directly with my bank and I got the rate I wanted nit to menyion an awesome little car! They were very helpful with the cars features like linking my phone to the bluetooth for me
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Apr 5, 2013
Great people to work with! We love our car.
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Jan 16, 2013
Went out of their way to accommodate me.
Is this review helpful? Yes | No
Nov 7, 2012
Very helpful sales staff, car was fully cleaned and filled with fuel upon pick up.
Is this review helpful? Yes | No

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