Boulevard Auto Exchange

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5000 E Independence Blvd
Charlotte, NC 28212

Sales: (704) 566-7606

Today 9:00am - 6:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Sep 30, 2017
Sticks1911
Great conversation
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Sep 15, 2017
Good
1 of 1 people found this review helpful.
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Aug 22, 2017
GuruD48PL
Very easy to work with and accommodating. Drove over 4 hrs to purchase vehicle and everything was ready by the time I got there.
2 of 3 people found this review helpful.
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Aug 13, 2017
I purchased a S 550 Mersades Benz in July. I noticed when i first came to the lot , the salesman was jumping it off. I thought it was from not cranking it on a regular. I had to end up buying 2 batteries which they fid help with one of tham. After replacing those, another issue surfaced. It need a starter and crankshaft position sensors($574.... So i had it put on computer to see whats REALLY going on... It was several pages wrong with that car.. Now the crankshaft have to be replaced $2700, Motor mounts , and the Transmission mount($500). I first tried to contact them but the receptionist was SAYING they wasn't in..lol... That still not the. End of the repairs....
5 of 6 people found this review helpful.
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Jul 11, 2017
They were polite and responded back in a timely manor.
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Jul 8, 2017
I was given a quick clear redponse.
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Jun 6, 2017
Upon answering the phone the receptionist answer the phone in a inpatient manner, and proceeded to rush the conversation. I knew then that I didnt want to do business with these folks.
1 of 2 people found this review helpful.
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May 29, 2017
Excellent
1 of 2 people found this review helpful.
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May 23, 2017
Friendly staff, Check engine light came on during test drive. P0706 code, trans lacation sensor was what I was told. If they fixed it, the price would increase or they would give me 700 dollars cash back to fix it myself
2 of 3 people found this review helpful.
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Apr 19, 2017
They answer all my questionstuff respectful
2 of 2 people found this review helpful.
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Apr 12, 2017
The best truck I got
1 of 1 people found this review helpful.
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Mar 16, 2017
Precis_721
This particular dealer was very helpful to me, answering my every question,. He is the tops of car dealers I have dealt in a period of many years.
3 of 3 people found this review helpful.
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Mar 11, 2017
Escalade_2350
Dealer was upfront with details about my trade and the cost of the Flex. Car was in excellent shape as advertised.
1 of 1 people found this review helpful.
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Dec 2, 2016
We end up purchasing the vehicle from this dealership because they seemed honest and to have good business practices based on the good reviews they received from other buyers. We were assured that the vehicle was in good working condition and there were no check engine lights on or mechanical issues with the vehicle. The car drove fine during the test fine so we purchased and were initially satisfied. However, 1 week later and only the second time driving the car the check engine light comes on and we find out the catalytic converter needs to be replaced. My husband contacted the dealer who agreed he would help fix the issue and promised to get back to him the same day or the next. That was over 3 days ago and no response. I also sent them an email and still have not received a response. We called today and were told that the manager was not there but was given a message that my husband called and no one else could offer to assist us. I held off from writing this review to allow the company a chance to rectify this issue and perhaps I will update my review if that happens but as of now I feel deceived and remain an unhappy customer.
58 of 65 people found this review helpful.
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Oct 19, 2016
I have spoken with this Dealer twice in regards to two different cars. They were kind and helpful each time. They worked out a reasonable deal with financing!
12 of 13 people found this review helpful.
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Aug 16, 2016
Responded quickly. Vehicle didn't match our needs.
7 of 7 people found this review helpful.
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Aug 6, 2016
Best price and availability of choices..simply awesome!
7 of 7 people found this review helpful.
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Jul 17, 2016
i love these guys there the best and i will be back for another car
7 of 7 people found this review helpful.
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Jul 15, 2016
Very pleasant and polite to talk and to deal withI answered all my questions and made my purchase transaction as easy as possible I will recommend Boulevard auto exchange to do business with
5 of 5 people found this review helpful.
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Jul 4, 2016
Very nice and quickly to respond
3 of 3 people found this review helpful.
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Jun 10, 2016
Changed price to be 1k higher on the spot! Claimed misprint even with multiple damage on the vehicle.
9 of 10 people found this review helpful.
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Response from Boulevard Auto Exchange:

Stanley we apologize for the inconvenient ; all of our vehicles are priced online and set please contact us to assist or accommodate you on something else thank you
Jun 5, 2016
Answered with one word answers, and did not really answer the qustions i asked and did not seem very interested.
9 of 10 people found this review helpful.
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Response from Boulevard Auto Exchange:

Daniel we apologize for not taking the time to assist you please contact us and ask for store manger and would be help to answer any questions you have and your business in our interest thank you
May 2, 2016
Alisa Robinson
I love the help that was offered, although I know what I want, just waiting on the finances, they were very helpful, thanks.
4 of 4 people found this review helpful.
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Apr 21, 2016
Good dealer!
4 of 4 people found this review helpful.
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Apr 10, 2016
Wonderful working with this dealership, they helped me get the car I wanted. They went above and beyond my expectations, and I would highly recommend them! Love my new Navigator!!!
3 of 3 people found this review helpful.
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Apr 9, 2016
Answered messages quickly, very polite and helpful.
4 of 4 people found this review helpful.
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Mar 15, 2016
he answered one question then did not respond to my e-mails. he had poor grammar and wanted to get the deal done as fast as possible without caring for my needs.
9 of 11 people found this review helpful.
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Feb 28, 2016
The dealer only answered one question out of three that I asked and volunteered some info I did not ask for.
6 of 6 people found this review helpful.
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Jan 16, 2016
I highly recommend Boulevard Auto Exchange! They replied back very quickly, and even had a fair negotiation. We live out of state and they held the vehicle for us until we could get there. The sales team was friendly and helpful. The vehicle was immaculate, very clean and the guys answered all my questions I had about it. Let us test drive it. When we got back to the office, we agreed that we wanted it. The whole process, including our out of state paperwork, took 30 minutes. They even put the coordinates in our GPS in the new ride to get us home! Most painless car purchase I've ever made. Go check them out!!! A++ and 5 stars!
6 of 6 people found this review helpful.
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Jan 4, 2016
Very friendly guys & I did purchase the car & it's great!
4 of 4 people found this review helpful.
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Dec 6, 2015
They responded to my message through CarGurus in a timely fashion and were willing to accommodate my request for an auxiliary outlet. However, I never made it down to see about that vehicle.
2 of 3 people found this review helpful.
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Read 25 old reviews
Oct 18, 2015
Bad attitudes towards me when I asked if the car was in good condition. Finally came out that it had hail damage.
6 of 10 people found this review helpful.
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Oct 2, 2015
Contacted me very nice and professional.
2 of 2 people found this review helpful.
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Sep 18, 2015
Dealer got back to me once but really poor at providing information that was requested.
6 of 7 people found this review helpful.
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May 30, 2015
BMWww
Great!!!!!!
2 of 2 people found this review helpful.
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May 30, 2015
Good
2 of 3 people found this review helpful.
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May 7, 2015
I drove over 2 hours only to find everything locked up. I had an appointment.
4 of 7 people found this review helpful.
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Apr 2, 2015
They will negotiate
3 of 3 people found this review helpful.
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Apr 1, 2015
Great dealer very helpful and honest about their cars.The best prices in town and they will match or beat anyprices ..... Very happy with my new car bought from boulevard auto exchange I highly recommend boulevard auto exchange to people want best car for their money ......
2 of 2 people found this review helpful.
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Feb 2, 2015
listing is great but they keep sending the same one
1 of 1 people found this review helpful.
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Feb 2, 2015
I did not purchase a vehicle from Boulevard Auto Exchange, but I believe that I received a follow-up call from them.
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Dec 2, 2014
Terrible car! Claims he left the light on during the weekend, blamed it on and I quote "the Mexicans". But in fact it wasn't the battery that was wrong. Something else is wrong with the car. As I was attempting to start it so I could test drive it, it would start but then turn off. Eventually we got it started and it stayed on. So I went to drive it off the lot and luckily when it wanted to shut off again it did it right before I hit the highway. Another thing, the rotors were very worn down, tons of dings, scratches, painted that was chipped painted over but obviously weren't cleaned of the rust first. Bumper was damaged as if someone hit two circular items. But, the dealer claimed it looked "brand new". Rotors were also rusty! Along with a few other cars in the lots. I made sure to look at other cars while I was there so I could get an idea of the kind of quality he gets in. My knowledge on vehicles is above average, and I know for a fact he is selling a car that will have a mechanical issue before you put a tag on it. This is the 2001 Lexus IS300 I am referring to, therefore you know any issue will not be inexpensive.
0 of 1 people found this review helpful.
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Nov 5, 2014
Calvin was very helpful... loving my car!
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Jun 27, 2014
Informative.
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Jun 3, 2014
too expensive
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May 31, 2014
Dealer was not open during stated operating hours. Drove all the way to Charlotte for nothing. Another couple was also left stranded.
1 of 1 people found this review helpful.
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May 11, 2014
Their cars are questionable at best just make sure you have it checked out before you buy
1 of 1 people found this review helpful.
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May 9, 2014
Nice staff , very helpfull whit my friend an me whit the truck tha she wants accesible people, good treatment
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May 5, 2014
We had a positive experience with Abdul at Boulevard. He told us he would not give us much for our trade and suggested we sell to Carmax instead. He also put us in touch with his finance company, whose rate was 20% and unacceptable. We were able to find this out before we made the trip from Charleston, SC to Charlotte, NC and go through our own bank for financing. He answered all our questions and was not pushy. The finance manager at Boulevard was very knowledgeable in out-of-state paperwork and completed the whole process in under 30 minutes. We would recommend Boulevard to anyone.
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Apr 23, 2014
They were just ok. I didn't purchase the car they advertised because it had issues with it...
1 of 1 people found this review helpful.
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Apr 17, 2014
Calvin was very helpful.
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Mar 30, 2014
Dealer was in contact immediately, showed me the exact car I wanted and gave me a deal I couldn't refuse! Excellent dealer!
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Mar 30, 2014
Great customer follow up and very informative about there cars
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Mar 12, 2014
Process was smooth. They were really nice. Only thing is they advertise a free 90 day warranty and I haven't received that yet, so I will be calling and making sure I receive that paper work. I purchased my vehicle from them a month ago, and I'm enjoying it.
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Mar 8, 2014
The vehicle I wanted was sold, but they had great communication and customer service. Will absolutely look them up again for my next vehicle!
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Jan 18, 2014
I go next week for auto door lock, new part to be installed. Blvd Auto Exchange was professional, helpful and I am pleased.
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