Boch Honda

Good

The mileage was not the same as appeared on the screen. It was 1000 miles more than what they displayed on the internet.

Good

The manager pretended to not know what a pre-inspection was, when I inquired about their policy on it, which seems laughable. If you're a used car dealership you should stand behind your product and encourage buyers to have an independent third party examine a vehicle. In the end they claimed the car was sold, so thankfully I did not waste any further time dealing with this outfit.

Good Experience, when you first call you need to go through a lot of intermediaries who may or may not have the correct answers. If the Vehicle is actually still available, get to dealership and do your deal. Our sales person was fine... bought a used vehicle of a non dealer brand.

I'd contacted about 10 dealers requesting their best OTD price on a 2017 Honda Pilot EX-L. The Internet sales folks at Boch Norwood were execellent. The initial response came in minutes, and the offered price was reasonable -- in the end, the second best price I received. All my questions were answered including being able to get a ballpark price for my trade-in. I'd give 5 starts to the folks in the BDC (i.e. Internet sales). I did end up buying the vehicle from Boch. On one level, my experience was reasonable. The salesman was not pushy and was clear on most things. But in the end I left frustrated. Years prior, I had purchased the previous Pilot from another dealer and that experience set the bar. I wanted competitive pricing and a hassle-free, time-efficient experience at the dealership. I did not receive the latter. The goal of my first visit -- which was clearly communicated in advance, and once I got there -- was simply to ensure that I'd actually get a reasonable price for my trade-in. I was given an appointment and asked to call if I was running late. They were already calling me as I arrived, and that was 14 minutes early. I'm ok with that, so long as they respected my time. What should have took 30 minutes or so, took more than an hour and a half, and I got unreasonable pressure to buy the car that night. The next day, they were not able to complete the registration and inspection process as they communicated they would have, and I was asked to come back the following day (which wasn't going to happen). They had a reasonable solution, but service matters. This is getting too long, so I'll omit additional details. Suffice to say it didn't help that the supposed problem was that it was getting too late, and much of the time was wasted listening to an unwanted sales pitch from the Accessory Manager. Nor did it help to hear that the salesman is detail-oriented so the communication problem must have been with my reception of his message. Hmm.

Great customer service. Three people called to see if they can help me

After talking to bill, sales manager, we agreed to a very reasonable price on the vehicle. Then he pass the rest of the process to Amine. Amine is the best guy I have ever dealt with.. I would texted n he would texted me back or I would call him n he was always available to spend time on responding all my questions. I'm from NY and this dealer is located in MA but all process was great. I would recommend Amine to anybody I know. Thanks Amine u you are a great sales man. Great job!!!!!

They were very good.

Excellent customer service and no pressure!

Good experience overall , helpful and easy to talk to.

Friendly

They keep calling me but the car was sold and I checked on another car which was a honda accord sport on their website. Another disappointment because that was sold also. The sales staff do not know what they have in inventory.

Set up for a test drive for the following day got a call to see if I was still coming told her was getting ready .Just about to head out and got a call stating someone put a deposit down and we have other cars you could look at.. was interested in the Ford escape.also got emails from multiple people.. bad service will never deal with boch....

I contacted them when the car was advertised for 3999, and they told me it was sold. I contacted them again when the car was advertised for 4419 and they told me it was sold. It was the same car different price. confused

Ridiculous service No option of rating 0. They reduce the prices to attract people and do not honor them . Asked me to come over and have look at other pricey options.Not recommended at all.

Imy experience was terrible. 3 days of negotiating price and drivung back and forth an hour each way to get there to purchase car to just be told it was sold.

They suck!!!! I drive from Peabody MA to their dealership which is in Norwood. For them to tell me the car that they said was still their was sold. Then I'm willing to look a another car now that's above my budget and they weren't trying to work with me tell me I wouldn't find another like this for less. You know what I did and I showed it to them and then left!!!

After all prices, taxes, fees been negotiate I came witn my wife to sign the paper work .... and they put 760$ more because .... they know what my family like this car. OLD CHEAP DEALERS TRICK

No less than 5 different people contacted me within the first hour of my inquiry, via both phone and email. When we spoke on the phone, they suggested that I come out there that evening. We drove out there within an hour of the phone call, but when we arrived none of the people I had been in contact with were even there. Strange. Then, it turns out, the car we had inquired about wasn't even there. What a waste of time. Get your act together and be honest with people.

Total "Bait and Switch" dealer. Vehicle is not on site, but they still set up a test drive appointment to get me down there. Will never have anything to do with any Boch dealer in the future.

My agent was awesome

Waited over an hour even though I had an appt and the vehicle drove awful, was very disappointed

Nice dealership but the processing took way to long and was a little discouraging.

Although my emails were responded to promptly, every 10 minutes I was hearing from another sales.representative. specific questions were not answered. It seemed as though they didn't even read my request but instead responded just to claim.me.as a.sale. Ultimately they could not or would.not lower their price to beat another dealership.

They contacted me the same day as I inquired and was told the listed car was sold. I was interested in a 2012 Honda Accord Ex-L with 13,388 miles. They tried to sell me a 2012 Honda Accord Ex-L with 84,291 miles. Now, 4 days later, the "sold" car is still listed on their site. Hmmm.....not someone I feel I can trust. It doesn't matter now as I found another dealer who really had the car they listed and I bought it.

Lots of car to choose but salesmen are shrewd

several people contacted me with very different response: one said the car was there, one says it wasn't, one wanted more information from me and wanted me to come and look at the cars.

Terrible was harassed by about 5 different people with over 20 emails and phone calls despite my telling them to stop contact all from one inquiry

I contacted this dealer at 11:30pm on a Friday. By Sat morning, I had gotten 6 emails. Without asking, they also signed me up for a mailing list and text alerts. I mentioned that I could stop by on Sat, but couldn't commit to a time, as I had other errands to run that day. They signed me up for a 2pm appt, and then called, emailed, and texted to confirm that appointment - an appointment I never agreed to. Onsite, the salesman rarely let me finish a sentence. He seemed annoyed by all of my questions. When I attempted to leave, he tried to get me to talk to his manager - I thanked him for his time, but I was all set. His response was that he had invested some time in me today, and it was the least I could do. No. Just no. Avoid this dealership, especially if you're female.

Worse experience I have had in a long time. Had multiple conversations with sales person who had contacted associate to state that the conditions could be met regarding my trade in. Offered me 3700 dollars less plus wanted me to put an additional 2000 down. Seems to me they bait you in only to see if your weak enough to just say O.K make the sale. I would never recommend this place to anyone. Plus I also had to drive 1 hour and 15 minutes to get there which I explained to them

I found them to be every where with their pricing. Very difficult to have faith in a dealership when they do that.

Overall good experience and got the car at good price.

Too many calls and emails

Steve the sales guy did an excellent job, he is so professional and knowledgeable and treat me with such care.

Was very happy I took drive there , my experience there was excellent it might be further from my house but was well worth ride

Very good dealership the sales people are very responsive and they have some very good deals, I will recommend this dealership for buying any Honda cars. I didn't buy from here because someone else beat their offer by a good margin. I will consider this dealer during my next purchase.