Boch Honda

Awful communication and misinformed. Picked up our used car, and the trunk did not work. Would never buy a car from them again.

This dealer was wonderful to work with. Very easy process.

Very helpful staff. Arrived and test drove three cars with no hassle. I had a car in mind and they are currently working with me to find the model I want in the color I want.

Salesman, Taylor, text me multiple times asking if i was coming would i be on time. I arrived 15 min early. Waited 30 minutes and left. Very unprofessional.

Salesman was great! Financing people a little pushy! Loved the car and it was a great price!

I didn't end up getting this car, but I did leave with something. Jennifer was great!

Great customer service. No pushy salesman.

Great and quick reply!

Used vehicle I went to see was listed as black, but when I arrived it was actually brown. Price quoted for trade-in was not honored (without even seeing trade-in vehicle) and I was offered $2000 to $5800 less than the originally quoted trade-in price. Found a brand new version of the same vehicle in black at another dealer for only $3000 more, and no hassle on trade-in.

Service was good from the associate that was helping me. Finance department was a bit pushy and kept me in the dealership for the better part of my day, especially considering that I had my own financing. And they still needed two business days to prepare the vehicle for pickup, even though they had full payment (by bank check) the next day. A little ridiculous considering that they have everything onsite (registry dept, service, inspection, etc)

They respond quickly but I did a deal with other dealership.

The car fax was clean but the car had damage repaired with a can of spray paint. They refused to quote my trade and tried to redirect me in to a new Honda Pilot continually.

All good. Online price quoted was significantly lower than competition for exact same vehicle without the haggling hassle. Salesman was excellent and the Business Manager was very knowledgeable and efficient.

very responsive

Boch stated that CarGuru was a 3rd party and that pricing from a 3rd party isn't valid. I then went to Boch's website and confirmed that CarGuru was showing the correct price. I let Boch know that their website price was lower than their emailed offer. Boch salesperson said that they would contact their manager, they also said that if I came in and paid cash right away, I could have it for that "incorrect" price. They came off as a shady dealer and I have decided to search elsewhere.

Have not met with them yet. Great communication.

This place offered $2k less for my trade than everyone else... Would've been nice to work with if I didnt have my ttade.

Car buying experience has been interesting. Many dealers play games, Boch took the time in a no pressure atmosphere and gave me the best deal around. Would defiantly buy from them again

Responsive, polite

They contacted me immediately, however they refused to send me pricing via email or tell me over the phone. I would be making an out of state purchase and because of this I couldn't drive it off the lot that day. I had to pay $250 to have it delivered to my local DMV. They were very insistent on selling me the vehicle and really wouldn't take no as answer until my 9th no.

Good

The mileage was not the same as appeared on the screen. It was 1000 miles more than what they displayed on the internet.

Good

The manager pretended to not know what a pre-inspection was, when I inquired about their policy on it, which seems laughable. If you're a used car dealership you should stand behind your product and encourage buyers to have an independent third party examine a vehicle. In the end they claimed the car was sold, so thankfully I did not waste any further time dealing with this outfit.

Good Experience, when you first call you need to go through a lot of intermediaries who may or may not have the correct answers. If the Vehicle is actually still available, get to dealership and do your deal. Our sales person was fine... bought a used vehicle of a non dealer brand.

I'd contacted about 10 dealers requesting their best OTD price on a 2017 Honda Pilot EX-L. The Internet sales folks at Boch Norwood were execellent. The initial response came in minutes, and the offered price was reasonable -- in the end, the second best price I received. All my questions were answered including being able to get a ballpark price for my trade-in. I'd give 5 starts to the folks in the BDC (i.e. Internet sales). I did end up buying the vehicle from Boch. On one level, my experience was reasonable. The salesman was not pushy and was clear on most things. But in the end I left frustrated. Years prior, I had purchased the previous Pilot from another dealer and that experience set the bar. I wanted competitive pricing and a hassle-free, time-efficient experience at the dealership. I did not receive the latter. The goal of my first visit -- which was clearly communicated in advance, and once I got there -- was simply to ensure that I'd actually get a reasonable price for my trade-in. I was given an appointment and asked to call if I was running late. They were already calling me as I arrived, and that was 14 minutes early. I'm ok with that, so long as they respected my time. What should have took 30 minutes or so, took more than an hour and a half, and I got unreasonable pressure to buy the car that night. The next day, they were not able to complete the registration and inspection process as they communicated they would have, and I was asked to come back the following day (which wasn't going to happen). They had a reasonable solution, but service matters. This is getting too long, so I'll omit additional details. Suffice to say it didn't help that the supposed problem was that it was getting too late, and much of the time was wasted listening to an unwanted sales pitch from the Accessory Manager. Nor did it help to hear that the salesman is detail-oriented so the communication problem must have been with my reception of his message. Hmm.

Great customer service. Three people called to see if they can help me

After talking to bill, sales manager, we agreed to a very reasonable price on the vehicle. Then he pass the rest of the process to Amine. Amine is the best guy I have ever dealt with.. I would texted n he would texted me back or I would call him n he was always available to spend time on responding all my questions. I'm from NY and this dealer is located in MA but all process was great. I would recommend Amine to anybody I know. Thanks Amine u you are a great sales man. Great job!!!!!

They were very good.

Excellent customer service and no pressure!

Good experience overall , helpful and easy to talk to.

Friendly

They keep calling me but the car was sold and I checked on another car which was a honda accord sport on their website. Another disappointment because that was sold also. The sales staff do not know what they have in inventory.

Set up for a test drive for the following day got a call to see if I was still coming told her was getting ready .Just about to head out and got a call stating someone put a deposit down and we have other cars you could look at.. was interested in the Ford escape.also got emails from multiple people.. bad service will never deal with boch....

I contacted them when the car was advertised for 3999, and they told me it was sold. I contacted them again when the car was advertised for 4419 and they told me it was sold. It was the same car different price. confused

Ridiculous service No option of rating 0. They reduce the prices to attract people and do not honor them . Asked me to come over and have look at other pricey options.Not recommended at all.

Imy experience was terrible. 3 days of negotiating price and drivung back and forth an hour each way to get there to purchase car to just be told it was sold.

They suck!!!! I drive from Peabody MA to their dealership which is in Norwood. For them to tell me the car that they said was still their was sold. Then I'm willing to look a another car now that's above my budget and they weren't trying to work with me tell me I wouldn't find another like this for less. You know what I did and I showed it to them and then left!!!

After all prices, taxes, fees been negotiate I came witn my wife to sign the paper work .... and they put 760$ more because .... they know what my family like this car. OLD CHEAP DEALERS TRICK

No less than 5 different people contacted me within the first hour of my inquiry, via both phone and email. When we spoke on the phone, they suggested that I come out there that evening. We drove out there within an hour of the phone call, but when we arrived none of the people I had been in contact with were even there. Strange. Then, it turns out, the car we had inquired about wasn't even there. What a waste of time. Get your act together and be honest with people.

Total "Bait and Switch" dealer. Vehicle is not on site, but they still set up a test drive appointment to get me down there. Will never have anything to do with any Boch dealer in the future.

My agent was awesome

Waited over an hour even though I had an appt and the vehicle drove awful, was very disappointed