Bob Smith BMW

Sales: (818) 330-3994 Service: (888) 707-6277

Today 10:00 AM - 6:00 PM (Open Now)
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Dealer Details

Bob Smith BMW

45 reviews
Today 10:00 AM - 6:00 PM (Open Now)

Dealer Reviews

All reviews are verified visits to the dealer. – Learn More
Nov 20, 2019
Andrew - was courteous, followed up, but I purchased a car elsewhere.
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Nov 12, 2019
They ve been great multiple people from bmw have sent me emails and suggested vehicles based on what I’m looking for I happily purchase from any bmw if I find the one I’m looking for used
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Oct 12, 2019
got email from Wayne, very good
1 of 1 people found this review helpful.
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Sep 24, 2019
Nice
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Sep 12, 2019
Great! But they sold my truck before I had a chance to check it out. Customer service was responsive. Just a little to late.
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Sep 7, 2019
salesman couldn't be bothered with me. sold car to floor customers that same morning. Should have told me the car was being sold or communicated better.
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Jul 31, 2019
Very quick to respond.
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Jul 7, 2019
Great
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Jun 21, 2019
Very good
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Jun 7, 2019
Car was in great shape; team was pleasant; willing to work with me a bit; great price; overall good experience
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Jun 7, 2019
Fantastic customer service and follow up. A great consumer experience. I wish we would have that kind of service in the Bay are. Cheers
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May 21, 2019
Very good
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May 12, 2019
Response was made and information was provided. What more can you expect.
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May 3, 2019
The vehicle did not pass a safety test that the dealer had performed, so the dealer had to return it to the owner. There for I was not able to look at it . Other than that the dealer did offer to show me other vehicles, but I just wasn't interested.
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May 3, 2019
nice, polite and good discounts
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Mar 25, 2019
Very pleasant and helpful.
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Mar 9, 2019
I emailed a question to Bob Smith BMW regarding a preowned vehicle. I received a VERY fast reply/answer to my question. Helpful staff!
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Mar 5, 2019
At my first request, they did respond. But when I sent two follow-ups a few days later, they did not respond . I later found out it was sold. So, they were only interested in the sale but once there was no chance of that - no response. It would have only taken 10 seconds to text me back it was sold. Not a very good impression of this dealership.
1 of 1 people found this review helpful.
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Feb 15, 2019
Everything was good, we just couldn't negotiate a better price
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Feb 9, 2019
Prompt response. Courteous. Seemed genuinely interested in helping me.
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Feb 4, 2019
I had a very bad experience with this dealer. I leased a corporate pre-leased 6 series from them and I was assured the car was fully inspected during the test drive where i brought up hearing a rattling noise with the car. To which the salesman said he cannot hear and its not there. Made an appt with a closeby dealer to find out that the rear strut is bad and leaking oil. the noise was confirmed by the foreman during a test drive. Since the strut is not available in the US, it has to be shipped from Germany and i have to go back again. Foreman also discovered there is an issue with the passenger side sear air bag and i had to leave the car there for 5 days. I have to take the car again once the parts arrive. For getting an almost new car (7K miles) that as supposed to be tested, i shouldn't be spending time at the service dept and going back and forth this soon (first week).i sent an email to the salesman, internet sales manager and ops manage ... no response
3 of 3 people found this review helpful.
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Jan 22, 2019
Good service
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Jan 13, 2019
Their sales associate got back to me very quickly and was very friendly and polite. She was a bit pushy about locking down a time for me to be at the dealership, but hey, she's got a job to do, and that's to sell cars! Thanks for all the help.
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Jan 7, 2019
They responded via email.
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Jan 1, 2019
Eddie is an excellent sales person and Amir in finance a professional as well.
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Dec 10, 2018
Contact me next day
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Dec 2, 2018
dealer will literally call and email you several times a day until you return their missed phone calls.
1 of 1 people found this review helpful.
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Nov 30, 2018
Everyone I came in contact with were very good. In particular, sales associate Anthony was exceptional! Went out of his way to answer my questions and concerns.
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Sep 23, 2018
Kind. Not pushy
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Sep 19, 2018
Excellent Dealership! Super customer service!
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Aug 20, 2018
Great team wonderful responses!!!
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Aug 1, 2018
Excellent follow up
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Jul 3, 2018
Brittany was very knowledgeable and nice to work with, no pressure tactics or hard sell. The manager Drew and Brittany stayed late to complete the deal.
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Jul 2, 2018
Jon was super helpful and made sir goood suggestions regarding my existing vehicle......recommended!
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Jun 13, 2018
As advertised, excellent service, excellent staff! Recommend shipping them in your car search!
1 of 1 people found this review helpful.
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May 20, 2018
In and out in 2 hours with my new car
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May 13, 2018
Very responsive, excellent customer care!!
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May 9, 2018
They advertised a great price for the car we were looking for. I called and verified the details and then took my family on a 2 hour drive through LA traffic to check it out. We got there and they took almost an hour to even show us the car. When they finally did it was a different model and the price was not such a good deal for that model. They offered us $1000 off... But it's still over priced and not the car they advertised and we wanted. The manager didn't even apologize, but sent his assistant out to make the offer. :(
7 of 7 people found this review helpful.
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Apr 26, 2018
Good
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Apr 23, 2018
Excellent experience !
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Apr 22, 2018
Helpful and true to their word.
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Apr 17, 2018
Good people, fair price, we ended up buying the car from them and it was a good experience.
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Mar 21, 2018
Called me right away!
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Feb 16, 2018
Good experience, Nolan was very helpful and eperienced, Mini Coopers are their specialty (not Honda hybrids) so it was a learning experience on both our parts. Very happy, nice environment and good people.
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Jan 31, 2018
Car wasn’t a good fit but the dealership was very transparent, even more then they really needed to be. This is very appreciated as I’m out of state. I would highly recommend them to anyone.
1 of 1 people found this review helpful.
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Jan 23, 2018
Wayne Lewis took care of us and was great! Contact Wayne
1 of 2 people found this review helpful.
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Jan 15, 2018
Excellent follow up
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Jan 13, 2018
I purchased this vehicle from Eddie Rustom. He was the consummate professional. All in all, I had a very, very good experience with Bob Smith BMW. I highly recommend them. The car was exactly what I wanted and was in excellent shape.
1 of 1 people found this review helpful.
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Jan 11, 2018
Responsive and professional.
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Dec 30, 2017
Excellent
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Dec 2, 2017
Fast response but didn’t feel like they wanted to help me out and make a gd price to make work in my budget but they were quick responding
1 of 1 people found this review helpful.
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Sep 24, 2017
My experience with Bob smith , it was great . No hustle. Ryan bosman did a wonderful job ,in explaining to me all my questions , and most of all ,they appreciate my exchange of my car .that most other dealers won't.. I highly recommend this dealership.
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Sep 21, 2017
The dealership was the best we have worked with ! From Eddie on the internet thru Amir in finance, we drove 60 miles and would do it again
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Sep 16, 2017
They were friendly, they simply didn't have the particular vehicle I was looking for.
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Sep 6, 2017
Very professional and received a quick response. Answered all of my questions.
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Sep 5, 2017
quick response and great fallow up.
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Sep 4, 2017
Very helpful and respectful
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Aug 12, 2017
I bought a 320i and the overall experience was good.
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Aug 7, 2017
Very responsive
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Jul 28, 2017
Very responsive, helpful and willing to give a good deal
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Jul 26, 2017
Bob Smith BMW contacted me almost immediately. They answered all my questions and i made an appointment to see the car. Very impressed!
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Jun 15, 2017
Excellent
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May 7, 2017
Best car buying experience I've ever had. JC, the internet manager, really took care of me and made sure everything was done right!
1 of 1 people found this review helpful.
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May 4, 2017
They responded quickly and worked great with us.
1 of 1 people found this review helpful.
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Apr 27, 2017
I bought the car and had a great experience.
1 of 1 people found this review helpful.
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Apr 24, 2017
Good personnel. No complaints
1 of 1 people found this review helpful.
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Mar 29, 2017
quick responses in email
1 of 1 people found this review helpful.
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Mar 22, 2017
Responded quickly and kept an open line of communication.
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Mar 20, 2017
they were quick to respond to questions that I had.
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Mar 1, 2017
fast respon
0 of 1 people found this review helpful.
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Feb 16, 2017
Professional and friendly
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Feb 3, 2017
Great experience, simple process dealing with them vs other dealerships.
1 of 2 people found this review helpful.
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Dec 19, 2016
They are not honest and chase you around like puppies. I do not recommend! They also charge unnecessary fees and lie to you station get the fees are mandatory.
5 of 6 people found this review helpful.
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Dec 12, 2016
We purchased our vehicle with John Burch. He was very accommodating and very nice to work with. Huge beautiful dealership.
1 of 3 people found this review helpful.
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Nov 22, 2016
Never emailed me pics like he said he would. Emailed me a bunch of times with a bunch of misc questions that had nothing to do with the car I was interested in. I wasn't interested in wasting anyone's time. I just wanted to see the pics before making any decisions and he couldn't come through even with that so, in my mind, why waste my time.
0 of 1 people found this review helpful.
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Nov 14, 2016
Their response back time to questions I had was not great , it took 3 days .
1 of 2 people found this review helpful.
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Nov 12, 2016
Great !!
1 of 1 people found this review helpful.
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Oct 24, 2016
Great experience!
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Sep 30, 2016
Terrific! They contacted me right away. I set up a time to meet with Ryan the next day & they showed me all the cars I wanted to test drive & I bought my new car that same day. I would 100% go back to them!
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Sep 4, 2016
Very easy to do business with even though we were out of state buyers. Transaction was very professionally executed.
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Aug 18, 2016
I went to test drive x3 loved it, the salesman was terrific we had fun on test drive, very happy with your recommendation.
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Aug 9, 2016
Very courteous and responded quickly. Will do business with them in the future in buying a BMW.
2 of 2 people found this review helpful.
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Aug 3, 2016
The best service I have ever had in buying a car! Ryan Bosman was outstanding to deal with. He made this experience pure pleasure! I would highly recommend Bob Smith BMW in Calabasas.
1 of 1 people found this review helpful.
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Jul 14, 2016
Wonderful No Gimmick/Hassle Free Purchase experience!!
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Jun 9, 2016
Got email indicating the desired car was no longer available.
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Jun 4, 2016
Salesmen were very helpful went out of the way to get me into a car I wanted, just the distance was too far for me to go
1 of 1 people found this review helpful.
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Mar 12, 2016
Very Over price dealer.
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Nov 14, 2015
Dealer responded promptly with full details.
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Oct 11, 2015
Emailed me immediately however I decided to lower my budget.
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Sep 19, 2015
I had a great experience at Bob Smith BMW. I would definitely recommend/ refer anyone who is looking for a BMW to purchase your car here. Ryan Bosman was wonderful to work with, very easy going, accommodating, & knowledgable. My whole experience at this dealership was a good one, with a stress & hassle free environment! It's worth making the drive to Calabasas! You won't be sorry you did!
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Jul 17, 2015
Great experiance!!! Thank you:)
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May 18, 2015
Did attempt to work with me, but chose different dealership that had the car I wanted.
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May 15, 2015
they reached out right away.
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Feb 8, 2015
Poor communication and won't negotiate
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Jan 13, 2015
Very good but didn't have my car
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Nov 30, 2014
I want to deal with him but he didn't give me any discount,
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Oct 8, 2014
The internet sales manager was very helpful. Great customer experience overall.
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Jun 6, 2014
Excellent follow up on questions and very professional
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May 29, 2014
Good
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Nov 3, 2013
Excellent service. They know a lot about their cars. Very friendly staff.
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Oct 23, 2013
Easy buying experience! Great customer service!!
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Oct 19, 2013
Great experience! I shopped around a lot and they were able to honor my best price quote. I received great service once I was there. LOVE my new car!!
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Jun 6, 2013
Very rude sales manager, condescending. Goto any other BMW dealer.
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Jun 3, 2013
slow to respond and didn't seem eager/motivated to sell a car
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Mar 30, 2013
The rep that helped me when I went out was awesome, my favorite that I saw at several dealers. However he didn't email back like the others so I ended up getting the car elsewhere.
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Jan 7, 2013
Although I have not decided yet on my purchase, this dealership (Kirsten and Jeff) contacted me via email and phone the next day. They also sent me a follow up email a few days later. Extremely friendly, prompt, courteous and not at all pushy. :)
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Jan 5, 2013
Not Good,the salesman tried to cheat me by giving me the wrong information about my Credit score and Interest rate offered by the bank,I would not recommend this place to anybody...
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Aug 18, 2012
made arrangements to drive out to calabasas - salesperson was on the phone with me and texting me about the car i wanted, i arrive at the appointed time and there was someone else test driving my car. She could have let me know to come in later - or not at all, as my car was bought by the test driver. Wasted afternoon. wasted trip.
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Apr 1, 2012
Good s alesman Neal `Perlmutter
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