Bob Howard Hyundai

613 SW 74th
Oklahoma City, OK 73139

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Sales: (405) 835-3002

Service: (405) 600-1637

Today 8:30 AM - 9:00 PM (Closed Now)
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2018 Nissan Maxima Platinum FWD Used Cars in Oklahoma City, OK 73139

Great Deal
$5,035 BELOW
CarGurus IMV of $24,726

Price: $19,691

Mileage: 37,168

Location: Oklahoma City, OK 73139

Average time on market: 33 days Certified Pre-Owned: No Transmission: Automatic Color: Deep Blue Pearl Description: Used 2018 Nissan Maxima Platinum FWD for sale - $19,691, 37,168 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Remote Start
https://static.cargurus.com/images/forsale/2019/09/30/14/24/2013_ram_1500-pic-4252819076205155269-152x114.jpeg

2013 Ram 1500 Tradesman Crew Cab RWD Used Cars in Oklahoma City, OK 73139

Great Deal
$3,476 BELOW
CarGurus IMV of $18,975

Price: $15,499

Mileage: 59,560

Location: Oklahoma City, OK 73139

Certified Pre-Owned: No Transmission: Automatic Color: Red Description: Used 2013 Ram 1500 Tradesman Crew Cab RWD for sale - $15,499, 59,560 miles with Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/10/10/17/04/2019_hyundai_tucson-pic-5763242065517995154-152x114.jpeg

2019 Hyundai Tucson SE AWD Used Cars in Oklahoma City, OK 73139

Good Deal
$1,127 BELOW
CarGurus IMV of $19,410

Price: $18,283

Mileage: 15,064

Location: Oklahoma City, OK 73139

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: Molten Silver Description: Used 2019 Hyundai Tucson SE AWD for sale - $18,283, 15,064 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2019/09/30/14/24/2011_nissan_sentra-pic-8952858576925888429-152x114.jpeg

2011 Nissan Sentra 2.0 Used Cars in Oklahoma City, OK 73139

Good Deal
$942 BELOW
CarGurus IMV of $5,778

Price: $4,836

Mileage: 111,963

Location: Oklahoma City, OK 73139

Average time on market: 10 days Certified Pre-Owned: No Transmission: Automatic Color: Blue Onyx Description: Used 2011 Nissan Sentra 2.0 for sale - $4,836, 111,963 miles with Steel Wheels
https://static.cargurus.com/images/forsale/2019/10/03/05/56/2011_dodge_charger-pic-2590982242502864482-152x114.jpeg

2011 Dodge Charger R/T Plus RWD Used Cars in Oklahoma City, OK 73139

Good Deal
$1,427 BELOW
CarGurus IMV of $12,426

Price: $10,999

Mileage: 109,197

Location: Oklahoma City, OK 73139

Certified Pre-Owned: No Transmission: Automatic Color: Pitch Black Description: Used 2011 Dodge Charger R/T Plus RWD for sale - $10,999, 109,197 miles with Bluetooth, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/10/01/14/47/2018_hyundai_elantra-pic-5716073799271519961-152x114.jpeg

2018 Hyundai Elantra Limited Sedan FWD Used Cars in Oklahoma City, OK 73139

Good Deal
$1,100 BELOW
CarGurus IMV of $15,533

Price: $14,433

Mileage: 35,020

Location: Oklahoma City, OK 73139

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: Mineral Beige Description: Used 2018 Hyundai Elantra Limited Sedan FWD for sale - $14,433, 35,020 miles with Leather Seats, Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2019/09/30/14/24/2019_kia_sorento-pic-6472442916982753266-152x114.jpeg

2019 Kia Sorento V6 LX AWD Used Cars in Oklahoma City, OK 73139

Good Deal
$925 BELOW
CarGurus IMV of $19,721

Price: $18,796

Mileage: 44,066

Location: Oklahoma City, OK 73139

Average time on market: 34 days Certified Pre-Owned: No Transmission: Automatic Color: Snow White Pearl Description: Used 2019 Kia Sorento V6 LX AWD for sale - $18,796, 44,066 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2019/09/30/14/24/2018_mitsubishi_outlander-pic-1019437793712621857-152x114.jpeg

2018 Mitsubishi Outlander ES FWD Used Cars in Oklahoma City, OK 73139

Fair Deal
$948 BELOW
CarGurus IMV of $15,844

Price: $14,896

Mileage: 40,239

Location: Oklahoma City, OK 73139

Average time on market: 40 days Certified Pre-Owned: No Transmission: Automatic Color: Gray Description: Used 2018 Mitsubishi Outlander ES FWD for sale - $14,896, 40,239 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2019/09/30/14/24/2014_jeep_wrangler_unlimited-pic-1793859489911026510-152x114.jpeg

2014 Jeep Wrangler Unlimited Rubicon 4WD Used Cars in Oklahoma City, OK 73139

Fair Deal
$1,798 BELOW
CarGurus IMV of $27,797

Price: $25,999

Mileage: 91,189

Location: Oklahoma City, OK 73139

Average time on market: 36 days Certified Pre-Owned: No Transmission: Automatic Color: Bright White Clearcoat Description: Used 2014 Jeep Wrangler Unlimited Rubicon 4WD for sale - $25,999, 91,189 miles
https://static.cargurus.com/images/forsale/2019/09/30/14/24/2018_chrysler_pacifica-pic-2178469528321209000-152x114.jpeg

2018 Chrysler Pacifica Touring L FWD Used Cars in Oklahoma City, OK 73139

Fair Deal
$655 BELOW
CarGurus IMV of $21,650

Price: $20,995

Mileage: 47,371

Location: Oklahoma City, OK 73139

Average time on market: 46 days Certified Pre-Owned: No Transmission: Automatic Color: Granite Crystal Metallic Clearcoat Description: Used 2018 Chrysler Pacifica Touring L FWD for sale - $20,995, 47,371 miles with Bluetooth, Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2019/10/10/05/57/2013_hyundai_accent-pic-8550423949835045011-152x114.jpeg

2013 Hyundai Accent GLS Sedan FWD Used Cars in Oklahoma City, OK 73139

Fair Deal
$431 BELOW
CarGurus IMV of $6,430

Price: $5,999

Mileage: 106,018

Location: Oklahoma City, OK 73139

Average time on market: 18 days Certified Pre-Owned: No Transmission: Automatic Color: Boston Red Description: Used 2013 Hyundai Accent GLS Sedan FWD for sale - $5,999, 106,018 miles with Steel Wheels
https://static.cargurus.com/images/forsale/2019/09/30/14/24/2017_chevrolet_traverse-pic-3305133121942503844-152x114.jpeg

2017 Chevrolet Traverse 1LT FWD Used Cars in Oklahoma City, OK 73139

Fair Deal
$376 BELOW
CarGurus IMV of $24,175

Price: $23,799

Mileage: 18,036

Location: Oklahoma City, OK 73139

Average time on market: 35 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Description: Used 2017 Chevrolet Traverse 1LT FWD for sale - $23,799, 18,036 miles with Bluetooth, Acoustical Package, Backup Camera, Remote Start, SE Package
https://static1.cargurus.com/gfx/cg/noImageAvailable_150x113.png

2015 Kia Sportage LX AWD Used Cars in Oklahoma City, OK 73139

Fair Deal
$554 BELOW
CarGurus IMV of $13,425

Price: $12,871

Mileage: 67,969

Location: Oklahoma City, OK 73139

Average time on market: 32 days Certified Pre-Owned: No Transmission: Automatic Color: Black Cherry Description: Used 2015 Kia Sportage LX AWD for sale - $12,871, 67,969 miles
https://static.cargurus.com/images/forsale/2019/09/30/14/24/2016_ford_f-150-pic-8980760547689233459-152x114.jpeg

2016 Ford F-150 XLT SuperCrew 4WD Used Cars in Oklahoma City, OK 73139

Fair Deal
$560 BELOW
CarGurus IMV of $29,556

Price: $28,996

Mileage: 58,281

Location: Oklahoma City, OK 73139

Average time on market: 40 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2016 Ford F-150 XLT SuperCrew 4WD for sale - $28,996, 58,281 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2019/10/08/18/34/2017_ram_1500-pic-1129024162405477103-152x114.jpeg

2017 Ram 1500 Express Quad Cab 4WD Used Cars in Oklahoma City, OK 73139

Fair Deal
$292 BELOW
CarGurus IMV of $26,875

Price: $26,583

Mileage: 15,531

Location: Oklahoma City, OK 73139

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Description: Used 2017 Ram 1500 Express Quad Cab 4WD for sale - $26,583, 15,531 miles
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 24, 2019
Kickface
Good place to buy a car.
Response from current dealership:
Hi Kickface,

Thank you so much for letting us know you had a good car-buying experience! Please let us know if there is anything else we can do to help!
Jul 10, 2019
Great people!
Response from current dealership:
Thank you for your inquiry, Sherrie!
Mar 6, 2019
Friendly and helpful.
Response from current dealership:
Thank you Gaylene for your kind words! We look forward to your next visit!
Jan 5, 2019
terrible called that morning said vehicle was available drove over 30miles one way car had sold showed us another vehicle wanted us to test drive ask how much said he would go ask john said special price since we drove so far 10500.00 typical bait and switch we talked to chris on interent told car was available also the person we talked to ran down the car we came to see don't know his name
1 people found this review helpful.
Response from current dealership:
I am sorry to hear the vehicle sold and for how you were treated.  Can you please contact me so I can try to make up for this?

Michael Ferguson
General Manager
mferguson@BobHowardAuto.com
Dec 3, 2018
StonehillTexas
The dealer called and promised to send details, but never did. Instead they raised the advertised price by $4000. Even if the Ad is priced wrong, you follow up on what you say your going to do and explain what happened if something changed.
1 people found this review helpful.
Response from current dealership:
Thank you for your feedback about this our lack of follow up communication, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?

Michael Ferguson
General Manager
mferguson@BobHowardAuto.com
Nov 6, 2018
very attentive
1 people found this review helpful.
Response from current dealership:
Thank you for your inquiry!
Nov 6, 2018
Great sales crew! I put in an inquiry and had a response in less than an hour! Even living several states away they accommodated to my schedule and were so very helpful! Very pleased with their service!!!!
1 people found this review helpful.
Oct 19, 2018
Everyone was very welcoming and my husband and I did not feel pressured. Ali was incredibly helpful and made the car buying experience enjoyable. The GM came over and spoke to us to make sure we had a great experience. They are military friendly and I HIGHLY recommend this dealer to others!
1 people found this review helpful.
Response from current dealership:
Thank you for taking the time to leave us a review! We look forward to your business with us again!
Sep 29, 2018
They were great, got me the payments that work for me and my budget!
Response from current dealership:
Thank you for taking the time to leave us a review! We look forward to your business with us again!
Sep 23, 2018
The saleman I spoke with was very informative and tried to get me to test drive which I was unable to do. But will contact him in the future I find another car
Response from current dealership:
Thank you for your inquiry, Karla!  We look to your next visit!
Jul 13, 2018
Sbean1
Quick response and follow up. Car did not work for us but still bought from Bob Howard group
Response from current dealership:
Thank you for your inquiry, we do appreciate your business!
Jun 7, 2018
Excellent experience! Ross was the best guy! Will definitely recommend him to all I know!
Response from current dealership:
Stacey, thank you for reviewing Ross!  We appreciate your business!
Apr 15, 2018
So easy and friendly service! Easy car buying experience!
Response from current dealership:
Thank you for your inquiry, we appreciate your business!
Jan 4, 2018
I was contacted by there Internet sales rep and told that they had everything set up for an appointment. They pre ran my credit and I also told them that my credit was not great, but she said she talked to the finance guys there and they could help me. So I drive all the way up there which was a 45 minute drive. When I got there they did not even know who I was and were not even ready for an appointment like I was told on the phone. So I had to explain my situation all over again. Long story short they would not give me financing unless I bought a brand new Hyundai. I work in the oilfield and it would have fallen apart the first six months of ownership just driving down some of the roads I drive in. So I wasted 3 hours out of my one day off to be given the runaround not once but twice.
5 people found this review helpful.
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your car buying experience was anything but satisfactory. I would like an opportunity to fix this and to earn your business, please contact me at (405) 600-1601. I look forward to speaking with you.

Michael Ferguson
General Manager
Dec 26, 2017
GuruZB3GK
Everyone seems very friendly. No haggle. I made the buying the decision in an hour. Their finance manager is also awesome.
1 people found this review helpful.
Response from current dealership:
Thank you so much for your business!
Oct 25, 2017
Igs9
When they showed me the car, I noticed it was already turned on when I got there, which I thought it was odd. Then I decided to buy it, and again when they returned from detailing the car, they left it on again, for a long time. Didn't occur to me to turf off and on again. Next day when I turned the car on, I noticed the battery was dying. 2 days later, the battery completely died on me. It was definitely deceptive. And for 100 dollars?! If they had told me the car needed a new battery I'd probably buy it anyway, but now I feel fooled and feel like I can't trust this dealership.
5 people found this review helpful.
Response from current dealership:
My name is Michael Ferguson the GM of Bob Howard Hyundai. Please call me at 405-634-8900. I would like to schedule a time to replace your battery.
Read 20 old reviews
Oct 16, 2017
markabryan
I recently purchased a 2017 VW GTI from Bob Howard Hyundai. I will admit, I hate buying cars and I do everything I can to do as much of the deal before I get to the dealership as possible. I didn't walk into this dealership expecting perfection and honestly, I didn't get it either. As a salesperson myself I sometimes overlook the fact that when I'm dealing with another salesperson in a different industry that they are the experts when I'm at their place of business, not me. I did everything in my power to rush through the whole deal and not allow them to work through their normal sales process. Because of that, mistakes were made. Mistakes by me and by them, but in the end I was taken care of and that's the important thing. No one is perfect and if you expect perfection from a car dealership then you're going to be disappointed every time because that dealership doesn't exist. Bob Howard Hyundai went beyond what they were obligated to do after the sale in order to make sure that I was satisfied with my purchase so for that I will definetely recommend them to anyone that is looking for a new or used vehicle.
3 people found this review helpful.
Response from current dealership:
Thank you for bringing this to my attention. I apologize your experience with management. I would like an opportunity to fix this and to send you a check for the fuel that that was promised, please contact me at (405) 600-1601. I look forward to speaking with you.

Michael Ferguson
General Manager
Sep 11, 2017
Professional, courteous, and knowledgeable representative helped me understand this process. I will definitely be shopping here again in the future.
1 people found this review helpful.
Response from current dealership:
Thank you Jessica for the kind words! We thank you for your business and look forward to your next visit!
Mar 26, 2017
Paseo_4260
Great bought car
Response from current dealership:
Thank you Paseo_4260! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
Mar 7, 2017
Honest, sold a solid car, were friendly and even threw in a new battery just to be on the safe side. Negotiating was possible, however beware of the 500 Dollar Dealer and Title fee.
1 people found this review helpful.
Response from current dealership:
Thank you for your business, Marc.  I understand your concern regarding the fees, if there's anything I can do to explain the fees further, please contact me.

Michael Ferguson
General Manager
mferguson@BobHowardAuto.com
Mar 6, 2017
Vehicle was sold, but website not updated
Response from current dealership:
Rudy, I am sorry we didn't update the website in a timely manner.  That should not have happened, we are usually timely in our updates and I apologize. If there's anything I can do to earn your business, please contact me directly.

Michael Ferguson
General Manager
mferguson@BobHowardAuto.com
Feb 10, 2017
This responded back to me quickly,and was very informative,
Response from current dealership:
Great to hear, thank you Harry!
Feb 3, 2017
Excellent salesman and finance guy was very helpful would definitely recommend Penny as your sales women!#
Response from current dealership:
Hello Chad, thank you for your kind words for Penny!  We appreciate your business!
Oct 28, 2016
Very professional and courteous.
0 people found this review helpful.
Response from current dealership:
Craig, thank you for your review!
Jul 15, 2016
The sales person was a great guy, but his boss was a jerk. The car was listed for $15984 and he thought I wouldn't notice his deceiving tactics as his jacked up the price another $1000 making it $16984 plus the acquisition fees. Once I saw their dishonesty, I knew it was the right place for me. Buyers, be careful with those folks if you decide to buy there, yet I would not recommend them at all.
2 people found this review helpful.
Response from current dealership:
Thank you for your feedback about your sales experience because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please give me a call at (405) 634-8900 so I can learn more?

Michael Ferguson
General Manager
Jun 17, 2016
Very pleasant experience
Response from current dealership:
Thank you Ernest for the kind words! We thank you for your business and look forward to your next visit!
Apr 20, 2016
Very helpful and professional!
Response from current dealership:
Thank you Isela for the kind words! We thank you for your business and look forward to your next visit!
Mar 30, 2016
Terrible finance team.
1 people found this review helpful.
Response from current dealership:
We’re sorry that after further attempts to resolve your concerns with finance we weren’t able to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.
Mar 20, 2016
Very motivated to sell you a car. Goes the extra mile.
Response from current dealership:
Thank you for the kind words!
Feb 18, 2016
Cintact ed by two different people. Neither read the information given in the first inquiry, nor have they paid attention since. Will not be driving to see them. Very disappointed.
1 people found this review helpful.
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your experience here was anything but satisfactory. Please contact me at (405) 634-8900. I would like an opportunity to fix this and to earn your business. I look forward to speaking with you.

Michael Ferguson
General Manger
Feb 10, 2016
They let me take the vehicle to a third party mechanic (there's a hibdon tires right next door, so that was convenient). Bob Howard offered to do the recommended service (which is to be expected when buying a used vehicle) for me at $100 below the the cost that hibdon gave me (still using new parts). They also negotiated the price down a bit for me in light of the work it needed. They were very pleasant to work with and friendly. the only time i could pick up the vehicle was after closing hours for their mechanic shop and they coordinated with them to get the keys back so i could pick it up from them later in the evening. While dealing with any car dealership can be stressful, I had a good experience with Bob Howard and nothing to complain about.
1 people found this review helpful.
Response from current dealership:
Thank you Robert for the kind words! We are thrilled that you had such a wonderful time here at our Service dealership and that we were able to help you. Thank you for taking the time to write this review!
Jan 15, 2016
Honest and up front would buy again
Nov 13, 2015
I emailed a request on this truck. I got a response in less than an hour. Made an appt to test drive the truck. An hour after the test drive, I now own the truck. Very rapid response, they were eager but not pushy. From the salesman Ross to the finance manager, all were very efficient, knowledgeable, and easy to work with. The dealer quickly fixed the windshield (for free), topped off all fluids with no hassles whatsoever. I would recommend these bunch of guys to anyone and everyone.
Aug 10, 2013
I spent the day visiting almost every Bob Howard lot there is. From Edmond to Oklahoma City to Mid West City and will probably buy from the one in Edmond. HOWEVER out of all of them this particular lot exemplifies what everybody hates about buying a car. Okay so- sit back- its a doozie. So I just have this one day to find a used car to replace my car which was just totaled in an accident. I have a very strict budget and two pretty simple request: Good MPG and under 70,000 miles. First I went through all the listings here on CarGuru finding cars that fit my needs then sent in emails to the dealers. I sat up appointments through out the day and all day had great communications with different sales people so that when I arrived they were ready for me and had the cars I had requested ready to view. No muss, no fuss, in and out and onto the next lot so I can make an informed decision and maximizing my only day off to do this. Every Bob Howard lot I used was understanding, friendly and really helpful. Not this one. First I get an email from Chris the Internet Sales Manager for Bob Howard Hyundai telling me he got my requests and will be in touch and to be sure and make sure I take his address off the Spam filter as " Nothing is worse than communication that goes unread by being trapped in a spam filter." because he says "Having worked with customers that choose to use the internet as an alternative to the traditional car buying experience, I have learned that it is still important that we speak to each other. Although we will communicate using e-mail for a wide variety of information, my most satisfied customers are the ones I speak with as early as possible in their purchasing process. If a phone number was included, I will attempt to contact you personally to follow up on the quote you have requested." Never heard from him again. Next I get an email from the sales manager Eric saying the cars I wanted to see where excellent choices and he looked forward to seeing me. I called that morning to confirm and left a message with no reply, called again when I was on my way, no reply (calling cell and work) and finally got through to him at office number and told him I would be there in 10 minutes. He said great and when I get there just come and ask for him and they'll get me all taken care of. When I arrived I pulled up in front of the showroom to park, finish a call and to quickly eat a sandwich as I hadn't eaten all day. A sales person came up to the curb when I parked and that kinda got me as I had at least been allowed to get out of my car and start for the door before being approached at the other lots and made me think "does he not realize what he is doing has been made fun of/complained about used car salesmen for so long its almost embarrassing he's doing this but since I was staying in the car for a minute I figured he's mosy on after he saw I was gonna be a second. Nope. The saleman stopped at the end of the hood of my car where I was parked and just stood there and did not budge or look away for a second. Like he was a starving man and I was a ham sandwich he stared at me sitting in my car. He would not look away so I pulled out my phone thinking this would give him a clue I would be a second and to back off. Nope. So I dialed the number and cradled the phone and pulled out my sandwich and began unwrapping it. I peeked up thinking surely this did the trick. Nope. Still standing. Still staring right at me. No anwer. I hung up and took a bite and tried to relax for one second on this whirlwind car buying day but all I could feel was him staring at me. I am a grown adult man who has been in some pretty weird/scary situations but this was the creepiest most uncomfortable thing I think I have ever been part of. I was so self conscious trying to eat with him just standing and staring at me that I finally had to raise a finger to tell him just a minute. He nodded but didn't move or look away so I finally opened the door told him I had an appointment with Eric and could he tell him I'd be right in just so he would go. That should have been my first clue I was about to enter the old school zone of how to sell a used car (through aggression, misleading, dazzling, not listening and saying things like "if I got your payments in an area you felt comfortable with can I get you in this car today?) and I should have turned and ran. Did I? Nope. Okay: So I quickly just put away lunch and went inside and it took awhile for them to find Eric so I waited and when he came over he he brought over a very nice saleslady and said she would be handling my needs today and walked off. Okay. She then pulled out a sheet of paper and asked for name, phone number, what kind of car. . .I told her I had submitted all my info already, Eric should have all my info and is supposed to have the two cars I requested to see pulled up and ready to drive as I have more appointments that day and had just called to confirm and had already taken care of all this to save time. She said I didn't have to fill out the paper and walked away. She came back (I am assuming with no help from Eric) and started asking what I wanted in a car. I told her I had already picked out the two on her lot that fit within my parameters as I only have today to look for cars and so had already gone through her inventory and picked out what I could afford because I am also being very strict budget wise. She asked which cars I had picked out. I told her I didn't know as I had submitted so many to so many dealers but the other ones I had visited that day had the emails, info and cars all ready for me. Thats why I submitted all that. I apologized and told her I didn't mean to be rude but I'm on a mission and if you could just get the info from Eric and the cars pulled around I would be very thankful. Besides I had just spoke to Eric on the phone confirming I was coming and he had emailed me about the cars I wanted saying they were in stock and excellent choices and just confirmed me coming to the two cars so he will know what they are. "Well," she said "It will help me if I know what your taste is." sigh Not listening. I'm not just walking in to see what you might have cause I'm thinkin about getting a new car. I am getting a new car and you have two that fit my needs. May I see them? She seemed knew and was sweet so I took a breath and told her she didn't have to do all this "get to know your customer" routine they teach you. I'm in. I'm buyin. I did all the work for her lets skip ahead. "But what do you LIKE in a car? If I don't know your taste in cars I'll just be wasting your time maybe bringing around something you don't like." Really? You're really not gonna listen to a word I am saying? See its not about taste, its about budget because I've had big luxury cars and just wanted to pay cash for this one with no payments and it wont be as nice as I am used to but it will be more economical. And you don't need to figure out anything to show me. I went and did it for ya. If we could just ask Eric for that email. "Eric? He's not feeling good today." Huh? So he can't access his email of what does that have to do with. . . She interrupts telling me if she knows the kind of car I like it won't matter if it costs a little more than I want to spend then she started in about financing the extra money to get the car I wanted so I might as well tell her my likes and she'll get me the perfect car and not to worry about the price. At this point I begged her to please see the two I requested. (personally if they weren't such amazing buys I would have left but they had these 2012 and 2013 used cars with low miles and low price tags that were the find of the decade and I was willing to push on for a chance to buy one.) I told her they were almost new with very low miles, they were Hyundai and VERY inexpensive surely she had had tones of enquiries so far. She didn't know what they were so we pulled up the website and I found them for her. My first clue should have been the great price and that the pictures (unlike all the others) were not taken of the car on the lot but were stock photos from the manufacturer. "Oh. Umm Yeah. Those sold today." Uh huh. But when I called 15 minutes ago why did Eric confirm they were here to see? No answer she keeps carrying on "Well I have some things that you will like and will work for you they are just a little more expensive than those but we can get you financed and in one today" Oh crap. Did I just fall for the old bait and switch? The oldest trick in the book and as she brought me out to cars that cost almost double what I was wanting to spend and telling me to "don't look at the price tags" I knew I had. She was very sweet and we drove some amazing cars that there was no way I could afford and was brought back to start talking financing. I don't want to borrow I want to pay cash can I see SOMETHING that fits in my budget? "I know you. You won't like them. Now if I can get your payment down to one or two hundred dollars a month. . ." I told her if there was a car MAYBE one or two thousand out of my budget I might borrow that much but the car would have to knock me out as I had already seen plenty great cars that fit all my needs in my budget. "Well you can't just borrow two thousand dollars you gotta borrow five thousand but that'll give you a little cash in your pocket and help your credit score if you pay if off early." I tried over and over and no one would listen to me, "show me a car that fit my needs" and they just kept trying to run my credit and "get serious" about the paperwork so her "manager knows we're serious then he can start telling me what the cars we looked at will REALLY cost and what deals he can do for us." Okay so its up to the customer to perform by letting them ding their credit by running it in order to get what they need given to them by this unseen manager i.e. the price of the car. No. I don't think so. How about I want to know what the cost of the car is and THEN if I like it we can run my credit but not vise versa. Ugh. On and on we went. I kept asking price and she kept answering payment. "How much is the car?" Her: "Would $200 a month work for you?" In one of her many trips to talk to her manager about this or that I asked if I could hop on her computer. I got online at her desk and on their website and pulled up their inventory and found two awesome cars that fit in my budget (noticing the two that I originally came in for were still posted as "for sale") but here are another two that will work and I asked to see those. Amazingly they were (gasp!) "sold out" (they're on the website why?) Anyway I moved on and I found an awesome 2009 Hyundai Sonata Sedan FWD red just a thousand dollars above my budget. At this point my saleslady returned with Robert who had a big smile and hand shake and explained he was a manager there and wanted to clear up any misunderstandings I might be having and started HIS version of the "Buy something you can't afford cause we'll finance you so who cares about the cost??" I explained my situation to him and he said "So she is finding you some really great cars to look at and see what you think and when you decide which one you want come on back in and see me and we'll get the paper work started" Oh My God. They really, really just won't hear what I am saying. I tell him no. Point to the red car on the screen that fits my budget and say "This is the one I want to see please. Lets drive it." "Oh I'm not sure if that one sold or not. Yeah I think that one sold yesterday. BUT, we have a black one that is the same year make model everything. Its posted right here. (he shows its listing to me on the site then begins to walk off saying) "I'll go pull it around." Wait. What? "But" I said trying to stop him "Wait. Why is this?" You see the Blue Book suggested cost of the black one (according to their website anyway) is $15,876 but the missing red one is (surprise surprise) $11,854. A FOUR thousand dollar difference in the same make, model and year? PLUS the red cheaper one had almost 10,000 miles LESS on it but the black one, the one you actually have for sale, is $4000 more? "Upgrades" my just reappeared saleslady says. Ok. I've heard of upgrades. But $4000?? Thats a hell of an upgrade. Anyway the cars looked the same to me and I really was curious what kind of upgrades would cost so much so I asked the difference. They never really answered but went and pulled the black one around for me to drive. (It being almost $4000 above my budget.) I asked for the red one and I was told again it sold. Really? Every affordable car you have is still listed on your website but are sold? Thats odd. Unless they don't really exist and are just posted as bait to lure in idiots like me with their amazing price then told they sold but that they can put me in a better car than those no problem. Just sign here. I asked if these cars even existed and my saleslady said of course and that red cheaper car didn't sell. It was in the shop just being repaired. Oh. Great. Maybe I was wrong. Sorry. She goes on "It was broken and in the shop and had been in there for awhile cause they sold it but it got returned because it had a blown head gasket and they were replacing that and that the car had been and will be in the shop for awhile before its sellable again. (so its on the website why??) I figure I will check out the black one so I know what the red one is like and if I like it I'll wait on the red one but needed to know what on the black one should I not expect on the red one? Those upgrades. At $4000 I thought it would be pretty easy to tell me what upgrades the black one had the red one wouldn't so on my way out the door I asked again the difference in the two as I had done a side by side comparison on line at her desk through THEIR website and couldn't see any and it didn't come up with any. So then Eric or Robert, I don't know- Mr. Smiles, started saying all this nonsense and I finally said why will no one here listen to me? And walked to drive the car I could never WOULD never be able to afford or pay for without just drowning in debt again. At this point he huffed and pushed his friend out of the way and marched up to me saying "WHAT? WHAT? WHAT DO YOU WANT TO KNOW?" like I was the most annoying person in the world and maybe I was but if they would just listen to what I am saying and answer me rather than to just keep pushing their upsale and finance agenda on me this wouldn't be so weird. Anyway I said "What could possibly make a $4000 difference in two cars of the same make and model and year and the cheaper one had almost 10,000 less miles on it? I am just really curious." he said "Features! This one has a sunroof! Its got an Infinity sound system (or something like that) its got leather seats! Features!" I told him I get "features' and I'm not meaning to be rude I just want to know if I decide to wait on the red one what I will encounter on the black one I should not expect on the red. I just don't get $4000 in "features" so we drove the black car and went past the shop. Out of curiousity I asked if we could stop and see the red car and my nice saleslady said sure. I got out and walked up to it and looked inside and lo and behold a sunroof, infinity sound system, leather seats. Features! The cars were exactly the same but in color. We went back and knowing the red car was never meant to be sold at that price but was used to get folks in the have them leave in the $4000 more black one I told them I love the car and I will wait for the red one to be fixed and take it. Its perfect price and I love it. "Well no the mechanic is gone to mechanic school (mechanic school??) for about another week or so and it's gonna take awhile. To fix it" Eric now tells me "Thats okay I'll wait." "Well What if we could get you in the black one with a monthly payment you could afford?" No thanks . I'll take the one with less miles and (after the online discount) is almost $3000 less." Then Eric tried to explain "Well the black car you see is an ELS package where as the red one is just the ES package and that where the difference comes in and. . ." uh huh. Even the saleslady couldn't take it anymore and I think just out of sheer embarrassment at how painfully obvious it was he was BSing his way out of being busted she said "We went and saw the red one. They are both the same." I prefer the red one anyway so I'll wait for it. What do I need to do to secure it for me? See I had been feeling weird all day because I couldn't figure out why everyone was so touchy about the questions I was asking until I realized (being the cheapo that I am) I had bit on all of their bait and switch things and I just couldn't let go of wanting a good deal and I was questioning things they couldn't find answers for. See what was supposed to happen was I was supposed to shrug off the cars I wanted to see being sold and ease into a much nicer car without objection because these nice folks were gonna make it so I could drive a $17,000 car for only $100 a month so shut up and don't make waves and get yourself a kick ass car!" Unfortunately my hunt for the best deal anywhere was more stubborn than their sales tricks and I wouldn't let go. When I said I would wait for the red one I could see Eric was at a lost and was thinking as fast as he could. After a minute he seriously started saying that the price I was seeing on line now was going to go up because they are having to work on the red car because before they didn't know it had something needing to be fixed but now that they do once they add the cost of repairs to its final cost it's gonna end up costing about what the black one costs if not more.so if you liked the black one lets get you in it so why don't we go ahead and run your credit . ." and that's when I left. Stay away from this mess. They don't have any of the great deals that get you in but they have lots of financing solutions for you to get you in a car they do have even if its not in your budget. They don't listen. They lie. They play shell games and operate in a business model that I thought had died after the mortgage loan fiasco that almost destroyed America. Encouraging people to needlessly go into debt so you can make a profit is unacceptable. If you're not making a profit from your car sales then you need to examine how you're running your business because when you operate this way sales people become so desensitized to it they will sign up anybody not ever once stopping to consider how this could hurt or destroy some trusting unsuspecting person who came in for a nice $8000 car, leaves the lot with a $19,000 car then two months later had no car because its been repossessed. One of Bob Howard's sheep has strayed and he better wrangle it back into the herd before it hurts itself or someone else. I just can't believe this stereotypical example of bad used car salesmen still even exists. Anyway I am sure they are just doing what they have been trained to do but don't say you weren't warned. If there is no picture of the actual car on the lot and the deal sounds too amazing to be true, it is. As for me I ended up finding a 2004 Honda Civic Hybrid with only 50,000 miles on it, gets 43 miles to the gallon, is in beautiful condition and was $3000 below my budget so there is real proof that you don't have to get something you don't want or need or can't afford because they say so. By using CarGurus.com and setting very strict filters you'll find exactly what you are looking for and sometimes something even better! I did. Oh! and P.S.-- I just checked on this site, another popular car search site and Bob Howard Hyundai's site and not only is EVERY car I was told was sold or in the shop still posted as "for sale" but right here on cargurus.com they are not only one of the first "Great Deals" to pop up under certain searchs but they also pop up as "Newly listed" Pitiful.
Jan 17, 2013
Before driving 60 miles asked if car still available, was told yes. Spent 30 min looking for it, told sorry, sold it already. Don't like being lied too.
Feb 9, 2012
Dealer responded to my email request for info, acknowledging it had been received and promising a follow-up, but never heard from them again.

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