Bob Hook Chevrolet

GM Certified Internet Dealer

4144 Bardstown Rd
Louisville, KY 40218

Sales: (502) 309-2005

Service: (502) 499-0800

Today 9:00 AM - 5:30 PM
(Closed Now)
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https://static.cargurus.com/images/forsale/2017/12/08/14/34/2013_chevrolet_camaro-pic-6334350918959373348-152x114.jpeg

2013 Chevrolet Camaro 2LT Coupe RWD Used Cars in Louisville, KY 40218

Great Deal
$2,944 BELOW
CarGurus IMV of $19,443

Price: $16,499

Mileage: 26,578

Location: Louisville, KY 40218

Average time on market: 38 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Victory Red Description: Used 2013 Chevrolet Camaro 2LT Coupe RWD for sale - $16,499, 26,578 miles with Leather Seats, Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/02/17/13/58/2017_ford_f-250_super_duty-pic-3454556871898644153-152x114.jpeg

2017 Ford F-250 Super Duty Lariat SuperCab LB 4WD Used Cars in Louisville, KY 40218

Good Deal
$5,756 BELOW
CarGurus IMV of $48,756

Price: $43,000

Mileage: 7,571

Location: Louisville, KY 40218

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ruby Red Metallic Tinted Clearcoat Description: Used 2017 Ford F-250 Super Duty Lariat SuperCab LB 4WD for sale - $43,000, 7,571 miles with Leather Seats
https://static.cargurus.com/images/forsale/2017/04/18/11/26/2017_chevrolet_spark-pic-2419047544741648360-152x114.jpeg

2017 Chevrolet Spark LS Used Cars in Louisville, KY 40218

Good Deal
$1,544 BELOW
CarGurus IMV of $11,544

Price: $10,000

Mileage: 3,361

Location: Louisville, KY 40218

Average time on market: 37 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Summit White Description: Used 2017 Chevrolet Spark LS for sale - $10,000, 3,361 miles with Steel Wheels, Bluetooth
https://static.cargurus.com/images/forsale/2018/01/18/19/40/2017_chevrolet_impala-pic-5737390095505899939-152x114.jpeg

2017 Chevrolet Impala Premier Used Cars in Louisville, KY 40218

Good Deal
$2,184 BELOW
CarGurus IMV of $29,016

Price: $26,832

Mileage: 11,847

Location: Louisville, KY 40218

Average time on market: 44 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Black Description: Used 2017 Chevrolet Impala Premier for sale - $26,832, 11,847 miles with Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2018/01/12/16/16/2010_dodge_ram_2500-pic-4733707064088908221-152x114.jpeg

2010 Dodge Ram 2500 Laramie Crew Cab LWB 4WD Used Cars in Louisville, KY 40218

Good Deal
$6,630 BELOW
CarGurus IMV of $25,130

Price: $18,500

Mileage: 150,061

Location: Louisville, KY 40218

Average time on market: 27 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Inferno Red Crystal Pearlcoat Description: Used 2010 Dodge Ram 2500 Laramie Crew Cab LWB 4WD for sale - $18,500, 150,061 miles with Leather Seats
https://static.cargurus.com/images/forsale/2017/11/21/20/16/2014_chevrolet_equinox-pic-3158421946046549730-152x114.jpeg

2014 Chevrolet Equinox LTZ Used Cars in Louisville, KY 40218

Good Deal
$1,463 BELOW
CarGurus IMV of $20,461

Price: $18,998

Mileage: 29,432

Location: Louisville, KY 40218

Average time on market: 42 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Black Description: Used 2014 Chevrolet Equinox LTZ for sale - $18,998, 29,432 miles with Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Remote Start, Safety Package
https://static.cargurus.com/images/forsale/2018/01/16/19/36/2015_toyota_4runner-pic-803128023638479291-152x114.jpeg

2015 Toyota 4Runner SR5 4WD Used Cars in Louisville, KY 40218

Good Deal
$2,298 BELOW
CarGurus IMV of $29,788

Price: $27,490

Mileage: 67,467

Location: Louisville, KY 40218

Average time on market: 40 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Magnetic Gray Metallic Description: Used 2015 Toyota 4Runner SR5 4WD for sale - $27,490, 67,467 miles with Backup Camera, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/12/02/10/47/2017_ford_transit_passenger-pic-5657446249911874042-152x114.jpeg

2017 Ford Transit Passenger 350 XLT 3dr LWB Medium Roof Passenger Van w/Sliding Passenger Side Door Used Cars in Louisville, KY 40218

Good Deal
$1,652 BELOW
CarGurus IMV of $31,640

Price: $29,988

Mileage: 33,646

Location: Louisville, KY 40218

Average time on market: 26 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Description: Used 2017 Ford Transit Passenger 350 XLT 3dr LWB Medium Roof Passenger Van w/Sliding Passenger Side Door for sale - $29,988, 33,646 miles with Upgrade Package
https://static.cargurus.com/images/forsale/2018/02/13/21/25/2013_honda_odyssey-pic-535386286049292608-152x114.jpeg

2013 Honda Odyssey LX Used Cars in Louisville, KY 40218

Good Deal
$1,093 BELOW
CarGurus IMV of $15,093

Price: $14,000

Mileage: 72,423

Location: Louisville, KY 40218

Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Taffeta White Description: Used 2013 Honda Odyssey LX for sale - $14,000, 72,423 miles
https://static.cargurus.com/images/forsale/2018/01/22/20/27/2017_jeep_compass-pic-8574002842449266093-152x114.jpeg

2017 Jeep Compass Latitude Used Cars in Louisville, KY 40218

Good Deal
$1,204 BELOW
CarGurus IMV of $17,204

Price: $16,000

Mileage: 31,907

Location: Louisville, KY 40218

Average time on market: 52 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Granite Crystal Metallic Clearcoat Description: Used 2017 Jeep Compass Latitude for sale - $16,000, 31,907 miles with Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/02/17/09/24/2016_chevrolet_traverse-pic-7720179997375703850-152x114.jpeg

2016 Chevrolet Traverse 2LT AWD Used Cars in Louisville, KY 40218

Good Deal
$1,368 BELOW
CarGurus IMV of $26,368

Price: $25,000

Mileage: 30,868

Location: Louisville, KY 40218

Average time on market: 56 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Blue Velvet Metallic Description: Used 2016 Chevrolet Traverse 2LT AWD for sale - $25,000, 30,868 miles with Bluetooth, Alloy Wheels
https://d3h904sbkuk881.cloudfront.net/c9/fe/35/cf-8664-45f7-b236-9867f574a297/image-1.jpg

2014 Chevrolet Camaro 1LT Coupe RWD Used Cars in Louisville, KY 40218

Good Deal
$1,121 BELOW
CarGurus IMV of $16,925

Price: $15,804

Mileage: 56,982

Location: Louisville, KY 40218

Average time on market: 45 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silver Ice Metallic Description: Used 2014 Chevrolet Camaro 1LT Coupe RWD for sale - $15,804, 56,982 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/12/06/10/06/2010_ford_f-150-pic-8329212783716023083-152x114.jpeg

2010 Ford F-150 Used Cars in Louisville, KY 40218

Good Deal
$1,979 BELOW
CarGurus IMV of $15,967

Price: $13,988

Mileage: 44,932

Location: Louisville, KY 40218

Average time on market: 26 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Overdrive Color: Oxford White Description: Used 2010 Ford F-150 for sale - $13,988, 44,932 miles
https://static.cargurus.com/images/forsale/2017/11/25/19/30/2014_buick_encore-pic-7161398800974083199-152x114.jpeg

2014 Buick Encore Convenience AWD Used Cars in Louisville, KY 40218

Good Deal
$973 BELOW
CarGurus IMV of $17,973

Price: $17,000

Mileage: 15,336

Location: Louisville, KY 40218

Average time on market: 59 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ruby Red Metallic Description: Used 2014 Buick Encore Convenience AWD for sale - $17,000, 15,336 miles with Navigation System, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/02/09/20/37/2015_buick_regal-pic-2952658765133901220-152x114.jpeg

2015 Buick Regal 1SL Sedan FWD Used Cars in Louisville, KY 40218

Good Deal
$1,237 BELOW
CarGurus IMV of $18,237

Price: $17,000

Mileage: 17,727

Location: Louisville, KY 40218

Average time on market: 34 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Summit White Description: Used 2015 Buick Regal 1SL Sedan FWD for sale - $17,000, 17,727 miles with Leather Seats, Sunroof/Moonroof, Remote Start, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Feb 11, 2018
Fostersy
Awesome!
Is this review helpful? Yes | No
Oct 29, 2017
AFML
Very helpful and informative!
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Oct 27, 2017
GuruZY4XM
Very helpful and honest. Jake offered recommendations and made the process of buying a car very easy. Highly recommend.
Is this review helpful? Yes | No
Oct 17, 2017
Salesman was great to work with however just couldn't come to an agreement on the price with the manager.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 28, 2017
cheche80
Since I live out of town and couldn't show up to see the vehicle in person that I wanted to purchase they kept giving me the run around until they sold it, no call no communication on their end I had to constantly call them
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
I am going to look into why this happened. I do apologize for the miscommunication on our end. Which vehicle was this and what is your name/ or who did you speak with?
Aug 27, 2017
The dealer responded quickly, was very kind and answered all of our questions. I would recommend this dealership to people purchasing a car. We live a bit away from KY and unfortunately did not purchase this car. However, the person we communicated with helpful and professional.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 27, 2017
Great van I'm happy I got it, wonderful place to buy a car and the salesman's are great
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 17, 2017
Good response time and service.
Is this review helpful? Yes | No
Jul 29, 2017
I was contacted quickly by a representative of the dealership who passed me along to Pre-owned Commercial Truck Mgr. I contacted them about the vehicle as I received an alert from this site that the vehicle had undergone a reduction in price. I exchanged Emails with the Manager for 4 days asking questions and actually making an offer on the vehicle. That's when I received a message from the Manager stating that 2 days prior they had discovered a typo in the price. Which I can understand but our Email conversation had been going on for 4 days. He also repeatedly addressed me only by my last name even though I signed all of Emails by my full name, demonstrating a lack of respect for me. Or at least demonstrating that he really did not read my communications to him completely. And if he couldn't be bothered by something so small, it makes me wonder how much attention is being paid to larger things? I won't be considering this dealership any time in the near future.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Jul 10, 2017
This was the easiest and best car buying experience we have had. Everyone was courteous, friendly and helpful. We got a good deal and there was no pressure.
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you, Joseph!  So glad to hear about your experience and our friendly people!
Jun 17, 2017
They were very helpful and considerate, I recommend them highly
Is this review helpful? Yes | No
Response from current dealership owner:
JC, thank you for the positive word of mouth and remember our Send Me A Friend program pays for referrals.   Enjoy your new vehicle!
May 23, 2017
Answer all my questions and took the time to explain things to me.Offer several means of getting me to their dealership,since i from out of town.Great place,i thought about applying for a job there! :-)
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thanks Bobby!  We try to make it simple and easy when our customers come from out of town.  We appreciate your kind words.  
Mar 31, 2017
Malue
Good ppl, they work with me on price and even offered a better interest rate than my bank, salesman Bill was a really cool guy no pressure at all
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks for your positive review!  So glad we could save you money on your new vehicle and your interest rate.  We'll give Bill a pat on the back.  
Feb 17, 2017
Amazing place to go! Nice and friendly!
Is this review helpful? Yes | No
Response from current dealership owner:
Come back again soon, Kim!  Thank you
Jan 27, 2017
bought this truck and I am very happy Thanks
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Enjoy your new truck Kerry.  Thanks for your business!
Jan 23, 2017
VUE_815
Started out great but after I made my offer never call me back.
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you for your feedback.  I'm disappointed to hear this and would like to speak with you about it.  I can be reached at bhook3@bobhook.net.  Thanks!
Nov 11, 2016
havent test drove yet put they have kept in contact with me
Is this review helpful? Yes | No
Nov 11, 2016
Laid back, friendly with fast follow up.
Is this review helpful? Yes | No
Aug 5, 2016
Great experience!!!
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you Bobbi!
Aug 5, 2016
Responded in a timely fashion and answered questions thoroughly
Is this review helpful? Yes | No
Jul 27, 2016
Jimmy Harris was a pleasure to work with, he knew our circumstances and got us financed even though we ended up not purchasing this vehicle. He went on the test drive with us so we'd be comfortable in the area. I highly recommend this dealership and especially Jimmy Harris!
Is this review helpful? Yes | No
Response from current dealership owner:
We'll congratulate Jimmy on a job well done.  Hope to see you again soon, Sheryl!
Jul 12, 2016
I bought a car from them the first day I walked in. Have had a couple of follow ups after the purchase - after they already had my money and did not HAVE to be nice - and they have continued to be supportive and responsive. A very positive experience, I would recommend this dealer.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thanks Henry!  We appreciate your feedback.  Enjoy your new car!
May 26, 2016
Auntkk55
20
They responded and we have worked on some options. I want a SRX Cadillac and they sent into on Enclave's
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thanks for contacting us and we'll work hard to find the right vehicle to fit your needs.
May 23, 2016
Ask me to come in and they did not have the car when I got there. Said it was on loan but did not know who had loaned it. Contact them several times with no response. Stop by to check if the car was there still no answers.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Jermaine I'd like to personally find out what happened, it seems we dropped the ball with your experience.   Please contact me so that we can discuss.  
Thank you for your feedback,
Bob Hook III
May 19, 2016
nice salesman
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks Rory!
May 3, 2016
Loved working with the used car salesman Willie, sold me a great truck. There was a complication and he took care of it almost immediately. Most dealers wouldn't of done anything. Friendly, fast responding, even filled my gas tank up before I left.
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks Aaron!  We strive to make sure our customers leave with a smile.  We'll give Willie a pat on the back for you.
Apr 24, 2016
Vehicle had been wrecked and had scratches and that was not noted online, we drove over an hour to get there to find that info out. The windshield was damaged, not very friendly staff at all! Was not willing to negotiate they loss a sale over $500 difference with me!
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 10, 2016
They did respond quickly.
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you for contacting us, Steve!
Apr 8, 2016
karenmmccurley1
Responded immediately, but had already sold car I was wanting.
Is this review helpful? Yes | No
Response from current dealership owner:
Sorry the car was gone, Karen!  We appreciate you contacting us and hope we can help you in the future.
Apr 2, 2016
Great service
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks Lewis!  Come back again soon
Mar 26, 2016
Scheduled test drive, got to dealership, employee driving car and dirty. Scheduled another appointment, got to dealership and car damaged. Car had 4,000 and change more miles than ad and asked for discount for that difference, received prompt "no". Offered far less on trade than any other dealership. Owner did contact me and was courteous and kind, but far less negotiating room found at this dealer.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for your feedback, Beth.   We apologize that one of our "demo" vehicles was not standing tall and ready for test drive.  That was definitely an oversight on our part.  We appreciate the opportunity even though we were unable to come to an agreement on price.  While our pre-owned vehicles are priced using internet data every day, we know the right vehicle, with the right price, has to match up with the right customer.   Thanks again.
Mar 18, 2016
They were prompt and curtious.
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you Laura! And thanks for shopping at Bob Hook Chevrolet.
Mar 9, 2016
She was very helpful and when ready I will go over and test drive
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks for your feedback, Joan.  Our Cargurus specialists at Bob Hook Chevrolet are here to answer your questions in a timely and courteous manner.
Mar 9, 2016
New 3500HD. Good Deal
Is this review helpful? Yes | No
Response from current dealership owner:
Enjoy your new truck, Chris!  Thanks again
Mar 3, 2016
Rightshoe72
Received voicemail, responded quickly, distance from dealership presENTS issues
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks for your feedback and sorry we're so far away!  We do offer a $ 200 fly-in credit for our customers, and a shuttle ride from the Louisville airport.
Read 28 old reviews
Jan 13, 2016
they contacted me right away, i would of like to get a better deal
Is this review helpful? Yes | No
Response from current dealership owner:
Hi Louie, thanks for your feedback and we will consider any reasonable offer!
Dec 28, 2015
Same as above regarding Fields. I would definitely deal with them again in the future.
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you, George.  We'd love to serve you again in the future too!
Dec 10, 2015
Very responsive but did not have what I needed
Is this review helpful? Yes | No
Response from current dealership owner:
Sorry we didn't have the right vehicle this time, Walter.  We appreciate the opportunity.
Dec 3, 2015
Peter is awesome go see him
Is this review helpful? Yes | No
Response from current dealership owner:
We'll give Peter a pat on the back from you, Terence.
Nov 4, 2015
Excellent!
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks Angel!  We look forward to seeing you again soon!
Oct 20, 2015
Bob hook is a great dealership. If you do go for visit I highly suggest Speaking with Bill Dabney. He made it a very smooth process for me purchase my newer vehicle. Hopefully this helps someone else out.
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks again for your business, Christopher.  We'll tell Bill about the nice things you shared about him.
Oct 8, 2015
Extremely buyer friendly. They make the process very smooth and quick.
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks Tyler!   We want to be very transparent and easy for every customer.
Sep 10, 2015
Our salesman Mike Harris was very easy to with.
Is this review helpful? Yes | No
Response from current dealership owner:
We'll give Mike a pat on the back....thanks!
Sep 3, 2015
Great Experience. Got the truck I wanted for a great price... Thank you
Is this review helpful? Yes | No
Response from current dealership owner:
Enjoy your truck, Craig!
Jul 20, 2015
When I came in to look at the car, no one knew where the car was, what was going on with it or anything. I had an appointment, with two different salesman and neither was their to greet me. I went in knowing my situation, no one tried to sell me the car only a test drive. My trade was a well kept car just wasn't what I wanted,that's why I WANTED TO TRADE.
Is this review helpful? Yes | No
Response from current dealership owner:
Hi Faye, I'm disappointed to hear about your experience.  It sounds like we did a poor job of meeting your needs.  I would like to help any way I can.  Bob Hook III
Jun 8, 2015
Max at Bob Hook's responded quickly and was very pleasant to work with.
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks Venea!  We appreciate your business!
Jun 6, 2015
Quick and informative in their response.
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks for your feedback, Derek, we strive to make the car shopping process as easy as possible.
Apr 24, 2015
It was pretty fast and they were helpful and friendly, they even we're open to negotiate the price down for me.
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks for your positive feedback, Andre.
Jan 5, 2015
Cars Overpriced until they get to 120days on the lot - then all of sudden, you can receive fair market pricing - even below.
Is this review helpful? Yes | No
Response from current dealership owner:
Hi LeeRoy, we use computer software to make sure our vehicles are priced competively in the market, within 10% of the lowest price for similar vehicles.   I'm not sure which vehicle you had inquired on because we rarely have anything over 120 days old.  Feel free to contact me if you have any questions.  Thanks!   Bob Hook III
Nov 19, 2014
Perfect.
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks Susan!
Aug 12, 2014
Five days I attempted to facilitate the sale. Contacts include GM, Sales Mgr., Internet Mgr..
Is this review helpful? Yes | No
Response from current dealership owner:
Hi RB, I'm the General Manager but I don't recall you reaching out to me.  I'm available at 502.499.0800

Thanks again,  Bob Hook III
Jul 14, 2014
Just found out second key was not programmed. It cost $100.00 to have the key programmed and our salesperson said his manager stated they would not pay to have it programmed. You would think that if a car came with a set of keys that both would be in working condition. For this reason I have amended my previous rating from excellent to good.
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks Bruce, we appreciate your feedback.  Please call me at 502.499.0800 and I will get you reimbursed for the key programming.   We appreciate your business.
Bob Hook III
Jun 6, 2014
zmel10
25
Very friendly, car sold before i got there
Is this review helpful? Yes | No
Response from current dealership owner:
Sorry that the car was not still available but we appreciate your kind words!
Apr 16, 2014
very quick and professional. Courteous
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks Bud!
Jan 17, 2014
Tony was great!!!
Is this review helpful? Yes | No
Response from current dealership owner:
Hi Misty, we'll give Tony a pat on the back!
Jan 13, 2014
Vehicle already had a deposit from another buyer by the time I inquired but the gentleman I worked with from the dealership was excellent.
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks for your feedback, Kristen.
Nov 24, 2013
great expierence not pushy just selling cars, will do business with again.
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks Kyle, we're very happy you enjoyed the experience here at Bob Hook Chevrolet.
Sep 6, 2013
Horrible customer service
Is this review helpful? Yes | No
Aug 30, 2013
Dealer responded
Is this review helpful? Yes | No
Jul 29, 2013
Pros: 1) Staff are courteous and friendly. 2) The remotes were fixed, although it took more than one trip to get this done. 3) The Internet mgr from this dealer quickly responded to questions. 4) Business mgr gave me a good deal on an extended warranty. 5) I appreciated the full tank of gas upon purchase that the salesman provided. Cons: 1) I sent the Internet Mgr a list of options from the same model car at another dealer, and highlighted the 1-yr OnStar free trial, asking if the car from Bob Hook Chevrolet had this. She responded yes, but when I came to Bob Hook, it was only 3 months. 2) Document fees are way too high, based on what Consumer Reports recommends. Consumer Reports recommends $50 or less, and that anything above $100 should be questioned. This dealer's fees were $289.40. 2) Appraisal of trade-in was too low, in my opinion. 3) I don't believe the 120 pt inspection was thorough, because the battery went dead within a month, and the battery won't allow the car to remote start. The salesman said he would see what they could do and would call me, but I never heard from him. It's been one week. 4) Left brake light and turn signal light also went out within a month. Tire pressure on a tire was low at purchase, and the dealer did add air. But two tires are now low, making me wonder if there is a small leak. Hopefully, it is nothing. Of course, these things aren't covered by the extended warranty. I am not happy about spending money on repairs so soon after the purchase. I've learned that it is still best to have an independent mechanic check out a used car, rather than blindly believe that a used car has been thoroughly checked out. Buyer should also ask if the battery in a used car is the original battery. If the dealer won't negotiate on price or dealer's fees, then they should do something else to make it worth your while, such as install a new battery.
Is this review helpful? Yes | No
May 31, 2013
very prompt followup. friendly.
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks for your kind review!
Jul 23, 2012
Very nice and quick to get back with there lowest price will shop with them again
Is this review helpful? Yes | No
Apr 14, 2011
Took care of missing items. Picked me up @ a hotel when I flew in to drive the car & drove me back to my hotel. Very well organized and plesant to deal with. Negotiated a competive price. Agreed to store the truck till I can get it shiped to my home.I'm well satisfied.
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks for your business, Rick!

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