Billy Howell Ford Lincoln

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Internet Approved, Blue Oval Certified, Quality Checked

1805 Atlanta Hwy
Cumming, GA 30040

Sales: (770) 887-2311

Service: (770) 887-2311

Today 8:00 AM - 8:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 11, 2017
GuruZMF28
Emailed me back and followed up with a call or two.
Is this review helpful? Yes | No
Aug 27, 2017
I went by and looked at the car on a Sunday. The salesman was busy with another customer. I contacted the dealership through car guru and made an offer that was rejected.
Is this review helpful? Yes | No
Aug 25, 2017
GuruD5CHP
Robert very polite, courteous. Dealership clean and open.
Is this review helpful? Yes | No
Aug 10, 2017
Very good. This is actually the truck I bought from them. Joe Sullivan took great care of me and gave me the highest trade in value for my Jeep than any other dealer.
Is this review helpful? Yes | No
Aug 3, 2017
Easy, helpful ,friendly , not pushy ! Great experience ! Highly recommend!
Is this review helpful? Yes | No
Jul 15, 2017
Maxgolfer
Great response from the sales rep
Is this review helpful? Yes | No
Jul 11, 2017
Guru9V7GN
Decent experience, got there shortly after I contacted them, to test drive an MKZ, initially slow, but was able to test drive the vehicle o wanted to. Didn't like the vehicle, by they had good follow up!
Is this review helpful? Yes | No
May 17, 2017
Great communication!
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Apr 15, 2017
ParkerJones
Great staff.
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Apr 7, 2017
willbryant70
Great dealership!!
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Mar 31, 2017
Excellent experience with this dealer. Randy and Jim were fantastic. I think I paid too much for the vehicle, but that's on me. No complaints with the dealership at all. This will be my 2nd vehicle purchased from this dealership.
Is this review helpful? Yes | No
Mar 11, 2017
When I contacted them they responded quickly and answered all my questions. Didn't buy from them but I would recommend them to anyone.
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Feb 14, 2017
Am driving down this week end to pick up a Nissan pathfinder . Seems to be a good dealer to work with . Good price and so far good service
Is this review helpful? Yes | No
Feb 14, 2017
The salesman Randy was awesome!! The whole experience was great!!
1 of 1 people found this review helpful.
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Feb 9, 2017
Fast and dependable
1 of 1 people found this review helpful.
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Jan 13, 2017
Great service thanks
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Billy Howell Ford Lincoln:

Thanks Mario !
We try ! Owned and operated by the same family for 40 yrs ! We love our customers! Customer satisfaction is priority! Take care and God bless!
Dec 23, 2016
Way overpriced dealer. Car has been on the lot 6 months and won't sell and they say their pricing is very competitive. I know dealer should make a profit but not rip off the customer.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Billy Howell Ford Lincoln:

Sorry to hear you were not happy ! Please call me (Tom Sales Manager) so we can discuss. Maybe work it out. 678-600-8041 ...Thanks Tom
Dec 22, 2016
Very professional and thorough.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Billy Howell Ford Lincoln:

Thanks Susie!
Dec 19, 2016
This is the vehicle I finally bought. The dealer's customer service and finance department were all outstanding. It took them less than 24 hours to complete the sale and service the truck, from the first time my wife and I walk into their building until when we drove the Lincoln away. My family is going out of state tomorrow, very happy. BRAVO Billy Howell !!!
Is this review helpful? Yes | No

Response from Billy Howell Ford Lincoln:

Thanks  Jean Marie  !
We try ! Owned and operated by the same family for 40 yrs ! We love our customers! Customer satisfaction is priority! Take care and God bless!
Dec 5, 2016
Very good very nice people to work with
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Billy Howell Ford Lincoln:

Thanks Geoff !
We try ! Owned and operated by the same family for 40 yrs ! We love our customers! Customer satisfaction is priority! Take care and God bless!
Dec 3, 2016
Excursion was owners personal vehicle & not really for sale.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Billy Howell Ford Lincoln:

Sorry to hear you were not happy, The owner loves the excursion...I would love to discuss. Maybe we can work it out.
Please call me (Tom the sales Manager) at 678-600-8041.  Thanks
Nov 14, 2016
Responded to my emails and were helpful at dealership.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Billy Howell Ford Lincoln:

Thanks Zahir !
We try ! Owned and operated by the same family for 40 yrs ! We love our customers! Customer satisfaction is priority! Take care and God bless!
Oct 15, 2016
Sales guy did not try to help at all. I asked him about the car's history or records he said he wasn't sure about the history of the car. He didn't even try to look it up, I asked if they negotiate prizing and he said no we don't do that the car is already. Cheap, then I said I really like this car but it has lots of miles already, and he said sorry I can't help you. All this happened in the parking lot not even inside the building. Made me feel like I did not exist.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Billy Howell Ford Lincoln:

Sorry to hear you were not happy, I would love to discuss. Maybe we can work it out.
Please call me (Tom the sales Manager) at 678-600-8041.  Thanks
Oct 2, 2016
Smooth transaction!
Is this review helpful? Yes | No

Response from Billy Howell Ford Lincoln:

We try ! Owned and operated by the same family for 40 yrs ! We love our customers! Customer satisfaction is priority! Take care and God bless!
Jun 16, 2016
Doug has been awesome to work with.
Is this review helpful? Yes | No

Response from Billy Howell Ford Lincoln:

Thanks for kind words JR!

Doug has been here for 25 years (like 80% of our staff)

We try ! Owned and operated by the same family for 40 yrs ! We love our customers! Customer satisfaction is priority! Take care and God bless!
Apr 8, 2016
Didn't have the vehicle and sales person called to tell me! I appreciated the call back!!! I would do business with them if they had what I want!
Is this review helpful? Yes | No

Response from Billy Howell Ford Lincoln:

Thanks for kind words Dawn!

We try ! Owned and operated by the same family for 40 yrs ! We love our customers! Customer satisfaction is priority! Take care and God bless!
Mar 8, 2016
DaveOzment
Responsive, friendly and eager to serve.
Is this review helpful? Yes | No
Feb 22, 2016
Wonderful experience! Very professional. Try them you will not be disappointed.
Is this review helpful? Yes | No

Response from Billy Howell Ford Lincoln:

Thanks for kind words Mike!

We try ! Owned and operated by the same family for 40 yrs ! We love our customers! Customer satisfaction is priority! Take care and God bless!
Feb 14, 2016
jfidanza
85
Responsive little hope given on trade in of my current vehicle
Is this review helpful? Yes | No
Feb 1, 2016
The rear bumper had been replaced in the whole car was repainted. The salesman said the car had not been in any accidents.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jan 21, 2016
Great buying experience
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 17, 2016
For the most part very helpful. The car in question had a very strong smoke smell. That should have been pointed out befor the trip to the dealership. It was a deal breaker.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jan 7, 2016
Car was already sold once the dealer called me,
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Billy Howell Ford Lincoln:

Sorry to hear you were not happy, I would love to discuss. Maybe we can work it out.
Please call me (Tom the sales Manager) at 678-600-8041.  Thanks
Read 17 old reviews
Oct 29, 2015
Professional, friendly, straight forward, and my son loved the childrens play area.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 22, 2015
very nice
Is this review helpful? Yes | No
Jun 29, 2015
Emailed me but no phone call was initiated.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Dec 15, 2014
Wonderful and helpful!
Is this review helpful? Yes | No
Sep 8, 2014
the dealer ship and the sales persons were great the truck was exactly what they told me it would be there were no surprises went I got there thanks again for a great used truck
Is this review helpful? Yes | No
Sep 30, 2013
very friendly staff giving all the required information.
Is this review helpful? Yes | No
Sep 24, 2013
Called quickly
Is this review helpful? Yes | No
Sep 5, 2013
Quick response with very good information. I would buy a car from this dealer.
Is this review helpful? Yes | No
Jun 6, 2013
nice communication
Is this review helpful? Yes | No
May 6, 2013
It is always a great idea to know your own ability to finance your purchase however, the dealership finance guys will give you several other local offers that are as or more competitive for your new car deal. Great event making this buy!
Is this review helpful? Yes | No
Mar 12, 2013
Good
Is this review helpful? Yes | No
Feb 7, 2013
Excellent!!!
Is this review helpful? Yes | No
Feb 4, 2013
Contact returned, mileage advertised around 1500 less than carfax report.
Is this review helpful? Yes | No

Response from Billy Howell Ford Lincoln:

Sorry to hear you were not happy, I would love to discuss. Maybe we can work it out.
Please call me (Tom the sales Manager) at 678-600-8041.  Thanks
Dec 15, 2012
very frendly and follow up is great
Is this review helpful? Yes | No
Oct 19, 2012
prompt and friendly
Is this review helpful? Yes | No
Jun 15, 2012
We got a great car at a great price and customer service was wonderful. We would definitely do business with them again.
Is this review helpful? Yes | No

Response from Billy Howell Ford Lincoln:

Thanks for kind words Sally!

We try ! Owned and operated by the same family for 40 yrs ! We love our customers! Customer satisfaction is priority! Take care and God bless!
Feb 21, 2012
Very professional and easy to work with
Is this review helpful? Yes | No

Response from Billy Howell Ford Lincoln:

Thanks Gary ! Owned and Operated by same family for 40 years !

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