Bill Snethkamp's Lansing Dodge

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6131 S Pennsylvania Ave
Lansing, MI 48911

Sales: (888) 313-9132

Service: (866) 468-0019

Today 9:00am - 3:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jun 8, 2016
Great!
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May 15, 2016
Great
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Apr 29, 2016
It was was good. No pressure
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Apr 14, 2016
Absolutely wonderful
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Mar 13, 2016
Very good service. Car was great and everyone was very friendly
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Read 11 old reviews
Jul 18, 2015
Quick response, got the answer I was looking for and a follow up email later to see if I was still interested. Not pushy or rude, very helpful.
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Jun 21, 2015
A lot of time passed between responses. Felt as if I wasn't taken seriously, until the end when as we are working out a deal, somebody bought it. Overall, tthe people I dealt with were pleasant.
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Jun 21, 2015
Did not have car and responded back to me with my name as Scott.
1 of 1 people found this review helpful.
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Nov 28, 2014
Great customer service!
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Aug 14, 2014
Purchased a 2012 Traverse. Good experience. I dealt with Paul. Appreciated his honest, low pressure approach.
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Apr 1, 2014
Car was rough looking. Never saw a sales person.
1 of 1 people found this review helpful.
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Jan 29, 2014
Very helpful and no pressure
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Apr 23, 2013
Paid cash for a 2008 Ford Edge SEL on April 3, got a limited 3 month/3,000 mile warranty that covered drive train (including front axle housing and assembly). Took it to Ford dealership in Grand Rapids for a closer inspection and discovered a front axle inner seal leak and an obviously broken rear stabilizer arm link. Also found possible evidence that the car had been submerged in water at one time. Called Bill Snethkamp dealership back to have items fixed (wear and tear on items showed it had not happened during my drive back to Grand Rapids from Lansing after purchasing it), manager Brian gave me grief and told me front axle seal not covered by warranty. Finally got him to agree to fix the issues, and he told me I would have to drive back to Lansing to have the car fixed. I asked why I couldn't have the car fixed here in GR since I was assured I would be able to if I found any issues covered by warranty, I am told by Brian that he does not want to leave the repairs to any dealership, he wants to make sure the work is done properly. I finally take car back to Lansing on April 17th, and after the broken link is fixed I am told I need to take the vehicle to a Ford dealership in Grand Rapids to have the seal fix, to have the Ford service people call to work out payment. Vehicle finally fixed April 22, but the vehicle should have been properly inspected prior to being put out on the lot for sale, and I could have saved a trip back out to Lansing had they just agreed to coordinate with a dealership in Grand Rapids in the first place.
1 of 1 people found this review helpful.
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Jan 14, 2013
Dealer responed a very good experience
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Jul 9, 2012
Cars we drove an hour to look at were filthy.
1 of 1 people found this review helpful.
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Feb 9, 2012
I must say they are really out to help the customer, and they really show to know what customer service is all about. I have bought many cars from dealers and never had such a pleasant experience. I will be back in the future to buy again." If you want to be treated as your thier top priority go here!" They do a awesome job!
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