Bill Luke Tempe

7833 S Autoplex Loop
Tempe, AZ 85284

Sales: (602) 786-7605

Service: (602) 336-1444

Today 8:00 AM - 9:00 PM
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https://static.cargurus.com/images/forsale/2018/04/14/00/51/2014_ford_focus-pic-1925352572399360916-152x114.jpeg

2014 Ford Focus SE Used Cars in Tempe, AZ 85284

Great Deal
$2,697 BELOW
CarGurus IMV of $10,697

Price: $8,000

Mileage: 31,391

Location: Tempe, AZ 85284

Average time on market: 31 days Certified Pre-Owned: No Color: Ingot Silver Metallic Description: Used 2014 Ford Focus SE for sale - $8,000, 31,391 miles with LE Package, Bluetooth, Alloy Wheels, Appearance Package
https://static.cargurus.com/images/forsale/2018/05/11/00/55/2015_lexus_rx_350-pic-5280402758826938574-152x114.jpeg

2015 Lexus RX 350 FWD Used Cars in Tempe, AZ 85284

Great Deal
$4,894 BELOW
CarGurus IMV of $30,644

Price: $25,750

Mileage: 20,438

Location: Tempe, AZ 85284

Average time on market: 29 days Certified Pre-Owned: No Description: Used 2015 Lexus RX 350 FWD for sale - $25,750, 20,438 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Premium Package, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/07/14/00/49/2014_jeep_grand_cherokee-pic-5831807002888296703-152x114.jpeg

2014 Jeep Grand Cherokee Limited Used Cars in Tempe, AZ 85284

Great Deal
$3,698 BELOW
CarGurus IMV of $20,698

Price: $17,000

Mileage: 88,829

Location: Tempe, AZ 85284

Average time on market: 37 days Certified Pre-Owned: No Color: Bright White Clearcoat Description: Used 2014 Jeep Grand Cherokee Limited for sale - $17,000, 88,829 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels, Bluetooth, Backup Camera, Remote Start, Tow Package
https://static.cargurus.com/images/forsale/2018/03/28/00/43/2015_toyota_rav4-pic-4841437423918057493-152x114.jpeg

2015 Toyota RAV4 Limited Used Cars in Tempe, AZ 85284

Great Deal
$3,232 BELOW
CarGurus IMV of $21,732

Price: $18,500

Mileage: 35,021

Location: Tempe, AZ 85284

Average time on market: 27 days Certified Pre-Owned: No Color: Classic Silver Metallic Description: Used 2015 Toyota RAV4 Limited for sale - $18,500, 35,021 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/07/05/03/20/2017_lexus_rx_350-pic-1001558934557888767-152x114.jpeg

2017 Lexus RX 350 Used Cars in Tempe, AZ 85284

Great Deal
$6,570 BELOW
CarGurus IMV of $46,070

Price: $39,500

Mileage: 5,287

Location: Tempe, AZ 85284

Average time on market: 20 days Certified Pre-Owned: No Color: Obsidian Description: Used 2017 Lexus RX 350 for sale - $39,500, 5,287 miles with Bluetooth, Leather Seats, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/01/11/18/2018_jeep_compass-pic-275696507210877239-152x114.jpeg

2018 Jeep Compass Latitude 4WD Used Cars in Tempe, AZ 85284

Great Deal
$3,396 BELOW
CarGurus IMV of $22,396

Price: $19,000

Mileage: 1,386

Location: Tempe, AZ 85284

Average time on market: 37 days Certified Pre-Owned: No Color: Granite Crystal Metallic Clearcoat Description: Used 2018 Jeep Compass Latitude 4WD for sale - $19,000, 1,386 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/23/00/44/2018_cadillac_xt5-pic-8564886092699229754-152x114.jpeg

2018 Cadillac XT5 Premium Luxury FWD Used Cars in Tempe, AZ 85284

Great Deal
$5,707 BELOW
CarGurus IMV of $44,207

Price: $38,500

Mileage: 11,868

Location: Tempe, AZ 85284

Average time on market: 41 days Certified Pre-Owned: No Color: Harbor Blue Metallic Description: Used 2018 Cadillac XT5 Premium Luxury FWD for sale - $38,500, 11,868 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/25/00/48/2015_lexus_rx_450h-pic-3845130794611020748-152x114.jpeg

2015 Lexus RX 450h FWD Used Cars in Tempe, AZ 85284

Great Deal
$3,514 BELOW
CarGurus IMV of $37,014

Price: $33,500

Mileage: 7,978

Location: Tempe, AZ 85284

Average time on market: 35 days Certified Pre-Owned: No Color: Nebula Gray Pearl Description: Used 2015 Lexus RX 450h FWD for sale - $33,500, 7,978 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Premium Package
https://static.cargurus.com/images/forsale/2018/07/12/00/43/2015_infiniti_q50-pic-8248098782493317801-152x114.jpeg

2015 INFINITI Q50 3.7 Premium RWD Used Cars in Tempe, AZ 85284

Great Deal
$3,050 BELOW
CarGurus IMV of $25,050

Price: $22,000

Mileage: 18,199

Location: Tempe, AZ 85284

Average time on market: 27 days Certified Pre-Owned: No Color: Moonlight White Description: Used 2015 INFINITI Q50 3.7 Premium RWD for sale - $22,000, 18,199 miles with LE Package, Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Technology Package, Bluetooth
https://static.cargurus.com/images/forsale/2018/06/29/00/45/2017_ford_edge-pic-2915573548951307942-152x114.jpeg

2017 Ford Edge Titanium Used Cars in Tempe, AZ 85284

Great Deal
$2,703 BELOW
CarGurus IMV of $26,953

Price: $24,250

Mileage: 24,628

Location: Tempe, AZ 85284

Average time on market: 42 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Shadow Black Description: Used 2017 Ford Edge Titanium for sale - $24,250, 24,628 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Technology Package, Bluetooth, Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2018/06/16/11/23/2015_ford_edge-pic-6729592308577578621-152x114.jpeg

2015 Ford Edge Titanium Used Cars in Tempe, AZ 85284

Great Deal
$2,768 BELOW
CarGurus IMV of $25,768

Price: $23,000

Mileage: 28,569

Location: Tempe, AZ 85284

Average time on market: 33 days Certified Pre-Owned: No Color: Deep Impact Blue Metallic Description: Used 2015 Ford Edge Titanium for sale - $23,000, 28,569 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Appearance Package, Technology Package, Bluetooth, Backup Camera, Remote Start, Tow Package
https://static.cargurus.com/images/forsale/2018/05/25/00/48/2017_ford_taurus-pic-4114756242412680545-152x114.jpeg

2017 Ford Taurus Limited Used Cars in Tempe, AZ 85284

Great Deal
$3,031 BELOW
CarGurus IMV of $22,281

Price: $19,250

Mileage: 20,960

Location: Tempe, AZ 85284

Average time on market: 42 days Certified Pre-Owned: No Color: Shadow Black Description: Used 2017 Ford Taurus Limited for sale - $19,250, 20,960 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2018/06/16/11/23/2016_ford_edge-pic-9035412352233605495-152x114.jpeg

2016 Ford Edge SEL AWD Used Cars in Tempe, AZ 85284

Great Deal
$2,702 BELOW
CarGurus IMV of $22,202

Price: $19,500

Mileage: 55,531

Location: Tempe, AZ 85284

Average time on market: 35 days Certified Pre-Owned: No Color: Magnetic Metallic Description: Used 2016 Ford Edge SEL AWD for sale - $19,500, 55,531 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/06/15/07/37/2018_cadillac_xt5-pic-4639234884856739420-152x114.jpeg

2018 Cadillac XT5 Premium Luxury FWD Used Cars in Tempe, AZ 85284

Great Deal
$4,814 BELOW
CarGurus IMV of $44,314

Price: $39,500

Mileage: 11,111

Location: Tempe, AZ 85284

Average time on market: 41 days Certified Pre-Owned: No Color: Radiant Silver Metallic Description: Used 2018 Cadillac XT5 Premium Luxury FWD for sale - $39,500, 11,111 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Luxury Package
https://static.cargurus.com/images/forsale/2018/07/14/00/49/2017_fiat_500-pic-851121988426769413-152x114.jpeg

2017 FIAT 500 Pop Hatchback FWD Used Cars in Tempe, AZ 85284

Great Deal
$1,937 BELOW
CarGurus IMV of $12,437

Price: $10,500

Mileage: 6,186

Location: Tempe, AZ 85284

Average time on market: 27 days Certified Pre-Owned: No Color: Bianco (white) Description: Used 2017 FIAT 500 Pop Hatchback FWD for sale - $10,500, 6,186 miles with Bluetooth, Sunroof/Moonroof, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 11, 2018
Didn't double check price. Charged me 15000 instead of 14500. Only had one key and never mentioned this until after we bought car and were ready to leave
Jul 3, 2018
Charlotte was very helpful in getting me the out the door cost. Explained everything. Was planning on seeing it when I got a call by another employee that the car had sold. I was contacted again a few days later and told the car had not sold but as hat the shop for some work. I appreciate the communication (it was excellent) but this was a car I definitely wanted to see. By then I had already found anther and purchased. Three stars for disorganization, 5 stars for communication.
Jul 1, 2018
They have responded and answered all questions and stay in contact Been great
Jun 21, 2018
Dtalbot
Didnt buy with them but great experience. Wouldn't hesitate to go back there!
1 people found this review helpful.
Jun 19, 2018
Splagg D
Quick to contact after request. Not pushy
1 people found this review helpful.
Jun 15, 2018
Very helpful and knowledgeable
Jun 9, 2018
3XMystery
Don't waste your time playing games with these idiots! They are a very deceptive dealer! The price listed on Car Gurus is only good if you finance the car through them. I wanted to pay cash for the car but paying cash would have bumped up the price by $2,000.00 dollars. They suggested that I finance the car through them and then turn around and just pay it off to save the money. If you bring your own financing they do the same thing. I guess it's all about the financing kick backs they get.
8 people found this review helpful.
May 31, 2018
Salesman, Tony, was fantastic! Went over the top to provide water and coffee and just wanted us to be happy. The finance guy, Jay, was super too. What a great crew!
1 people found this review helpful.
May 22, 2018
My experience with my dealer at Bill Luke was wonderful. I usually don’t like to buy from a dealer because of the way they try to make you buy a car. But it was nothing like that at Bill Luke and I was very grateful. Thanks again.
1 people found this review helpful.
May 17, 2018
Got the car we wanted for the price we wanted. No frills, in and out in under 2 hours. The finance guy seemed upset with us as we didn't want any warranties, but that was the only thing off putting about the experience.
1 people found this review helpful.
May 10, 2018
Very courteous & professional
0 people found this review helpful.
May 7, 2018
Truck was dirty and waited a long time for sales consultant to come out and meet me in the lobby.
2 people found this review helpful.
May 7, 2018
shdaro1944
Very friendly and helpful. Car was as presented in ad and spotless.
May 1, 2018
I was somewhat impressed with the friendly service, nice salesperson, nice test drive... but when it came to the real business of purchasing a car the tables turned. The advertised price $18500 became $22500 because we were cash buyers, the car did not have options advertised, they blamed cargurus for listing thing not on the car. The final strike against this so called dealer the trade in price they quoted was insulting to anyone with the slightest automotive knowledge. BILL Luke Tempe can keep there ungentleman dishonest dealership I do not want to participate.
11 people found this review helpful.
May 1, 2018
Great experience! Haggel free environment with great employees. Would recommend this dealer to anyone.
Apr 19, 2018
The staff was friendly and the vehicle was clean. I was a little disappointed when they wanted to add $1,000 on to the price, when I told them I wanted to pay cash. The advertised price was for financing, not a cash deal.
3 people found this review helpful.
Apr 18, 2018
Quick reply, sent all info needed for out of state purchase
Apr 14, 2018
Sayze25
Quick and easy process. Mike our sales guy was great! Very friendly and outgoing.
Apr 12, 2018
brewer520
Very good experience. No pressure. Quick transaction after the decision to buy. Don't expect much wiggle on their price as they are priced very competitively to start. Overall I would recommend them.
Apr 10, 2018
Though I didn't buy from them, they were prompt, polite, very helpful, and not "pushy" at all. I would not hesitate to deal with them in the future.
Apr 10, 2018
The price on the internet is not the price they quote out the door. Did not find them to be pleasant.
3 people found this review helpful.
Apr 6, 2018
Cbcubz
Quick response
Apr 2, 2018
We were happy to drive our new car off the lot that day!
Mar 29, 2018
Mar 27, 2018
Dealer was responsive but when detailed pictures of the vehicle I was interested in were provided there were scrapes on exterior doors, interior carpets were dirty, and was told it came with only one key fob, I would have to purchase a send on my own for $300. Plus, to place a temporary hold on the car I would have to put up a non-refundable $1500. When I registered my concerns as an out-of-state buyer, all communication was ended.
6 people found this review helpful.
Mar 25, 2018
meloco71
Very courteous and fast to respond actually purchased vehicle from them.
Mar 22, 2018
GuruY1FN3
Prompt
Mar 14, 2018
Prompt follow up. Met salesperson to test drive car. Decided on purchasing a newer car at another dealership
Mar 14, 2018
Sent over car details and options very quickly.
Mar 6, 2018
Add was somewhat miss leading you had to use there financing to get the price they advertised or add a $1000 to the deal
8 people found this review helpful.
Feb 24, 2018
Guru58FX1
Immediate response when contacting the dealer. Very pleasant staff and helpful. Not pushy at all.
1 people found this review helpful.
Feb 23, 2018
Elguapo102
Nice having a real person respond to your inquiry! Thanks, Best Regards, Gary
Feb 19, 2018
Kirk Davis
Overall I had a very positive experience buying a used car from Bill Luke. Travis was a very helpful salesmen; even though he had only been working there for a few days, he had years of experience in the car business. He explained several things about the dealership up front that cleared up some of my initial confusion, and might be confusing for anyone. For one thing, the prices listed on the internet already include a $1000 discount for using Bill Luke's financing. You may use your own financing but then you lose the discount. Another thing is that these are already the lowest prices and according to the car I was looking for, it was in fact the best deal overall, even including using the in-house financing. They had very low fees compared to other car dealers I have bought from. It was very helpful for Travis to explain all of this up front. I like the no-haggling thing, myself. They also have a 48- hour no-fault return policy, and a 3 month/3k mile bumper to bumper warranty. The used car I purchased, a BMW i3, also had a warranty that carried over from when the car was new, and Bill Luke offers a fairly reasonable extended warranty. The Gap insurance was quite reasonable as well. I am thankful to Travis that he involved his manager on any question that he wasn't 100% sure of, instead of just telling me what I wanted to hear, and the manager was very prompt and attended to every question diligently. I only took off one star because once we agreed to buy the car, it took quite a while to complete the sale. I think if the car is 100% digital, the sale probably should be as well.
1 people found this review helpful.
Feb 18, 2018
Very informative
0 people found this review helpful.
Feb 13, 2018
These are my guys. I've bought my last 2 cars from the same salesman. I will tell anyone who is in the market to see my guy Charles at Bill Luke Tempe
1 people found this review helpful.
Feb 12, 2018
They told me that the car was black! So I drove there and it was grey
3 people found this review helpful.
Feb 10, 2018
GuruZX5HL
Very good experience made contact with me immediately product knowledge exceptional.
0 people found this review helpful.
Feb 9, 2018
Quick response. Great easy experience.
0 people found this review helpful.
Feb 7, 2018
Guru5PH9P
Very helpful very informative
0 people found this review helpful.
Feb 6, 2018
Excellent in everything
0 people found this review helpful.
Feb 4, 2018
DJF929
When we were ready to purchase the sale man raised the price from $19000 to $20000.
5 people found this review helpful.
Feb 2, 2018
Very pleasant staff, no pressure to buy. 4 star because the price listed is only if you finance with them, otherwise it's $1000 more.
3 people found this review helpful.
Jan 25, 2018
THanks good dealer
Jan 24, 2018
Guru5W86P
Sadly, after the initial contact, every subsequent email was not specific to my needs, generic, computer generated email.
6 people found this review helpful.
Jan 22, 2018
herbham
Very responsive to my inquiries. Arrived at dealership and purchased truck, was in and out in 2 hours. Best auto buying experience I’ve ever had. Very pleased!
Response from current dealership:
Glad to hear you had a good experience with us Herb.  We love getting feedback from our customers.  Have fun with your new truck!
Jan 16, 2018
Cindy was great to work with and we love the car
Response from current dealership:
Happy to hear you love your car and had a good experience with us.  Enjoy the new ride and hope to see you soon!
Jan 15, 2018
Guru5C5B3
Very responsive.
Jan 10, 2018
Hands down....THE BEST car buying experience EVER!! Everyone that I came across was great but a special Thank you to JORGE DIAZ an JAY in Financing! No hidden anything and no pressure, what a pleasure it was doing business with them!
Response from current dealership:
Thanks for the positive review! Glad you had a good experience.
Jan 7, 2018
they got me in and out ontime. andrew was pleasant and not pushy so that was a unique car sales experience. he appeared to respect my candidness. there was no flexibility on my trade value so the deal was off.
1 people found this review helpful.
Dec 28, 2017
great they called me just went somewhere else
Dec 22, 2017
Right car, right price, right dealership. Very Happy!
Dec 18, 2017
Best used car dealer in town
Dec 17, 2017
Fast response
Dec 13, 2017
Awesome, best car buying experience I've ever had.
Dec 8, 2017
Sales guy was nice enough but alot of hidden charges and the cars were mostly auction vehicles with prior accidents. Would not recommend.
8 people found this review helpful.
Dec 7, 2017
marcus andrade
Said no negotiations then dropped price there next day. Guess didn't want my business
10 people found this review helpful.
Dec 4, 2017
GGROWAN
15
prompt and attentive
Nov 30, 2017
Friendly, professional and prompt follow-up!
Nov 29, 2017
Went in, drove the car, and made a solid deal, walked out with it purchased. All within 2 hours. Very friendly. Not pushy. Paul was our rep and he was very polite, fair, and accommodating.
3 people found this review helpful.
Nov 27, 2017
Great Service all the way around.
Nov 27, 2017
Great Sale man no! pressures thank you BILL
Nov 17, 2017
Courteous, but low balled my trade. Truck I went to see was nice and so was the salesman. Even he told me to take my trade elsewhere. Was trying to trade my fully loaded 14 Cadillac and they offered me auction price. What a joke.
13 people found this review helpful.
Nov 15, 2017
Prompt, cordial, professional, personable, completely satisfying experience.
0 people found this review helpful.
Nov 10, 2017
The internet sales manager was very friendly and reported to us they were having a great end of month sale and would probably get a better deal on a car we were interested in so we drove 400 miles round trip to meet with Bruce for a car that had a missing mirror so couldn't be taken home that day. Bruce reported that the car price would not go any lower and the car would go to auction a few days later so disappointed we did not buy. We saw an add 2 days later they had dropped the price of the car. Very disappointed in the process!!!
16 people found this review helpful.
Nov 6, 2017
GuruZX35M
Great
0 people found this review helpful.
Nov 5, 2017
Archie123
Great experience. Would recommend them to anyone.
1 people found this review helpful.
Oct 30, 2017
Fast response from dealer. Wanted $1000 more than the asking price for paying in cash though.
7 people found this review helpful.
Oct 25, 2017
They were very polite and professional. I did not purchase from this dealer, I would recommend them do to just for the fact of their professional practices.
0 people found this review helpful.
Oct 24, 2017
GuruZ5V9Q
Helpful
1 people found this review helpful.
Oct 17, 2017
Sales team was extremely pushy and did not listen to what was I was looking for and to the fact that I had my own financing and was not looking to use their financing options.
13 people found this review helpful.
Oct 17, 2017
I recently had the best car buying experience I've ever had. These guys are amazing. Both Erik Strecker and Doug Moore made an all day event unfold and end in under 3 hours. I say 3 hours but it was closer to an hour and a half for the paperwork etc part. I'm talking from test drive at 1 pm to leaving the lot in my new GS 350 F-Sport a little after 4. Everyone was extremely nice and courteous, and for moment I wasn't sure what country I was in. We will need another vehicle in about 3-4 years and I know exactly where I am going to go. If you are interested in having a good time when buying your next vehicle I cannot recommend this dealer enough. I'd give them 6 stars if I could.
2 people found this review helpful.
Oct 14, 2017
Mark Taylor was very helpful and patient with us. Simply did not have the car that met our criteria.
0 people found this review helpful.
Oct 2, 2017
Great dealership Jeff Jerde was straight forward, no pressure, got a great deal...worth the travel for awesome customer service
1 people found this review helpful.
Response from current dealership:
You've made our day! That is what we love to hear. We will do our best exceed your expectations every time.
Sep 27, 2017
This car did not all the options I want. Sale person did contact me.
2 people found this review helpful.
Response from current dealership:
Thank you for your honest feedback.
Sep 15, 2017
Very nice and easy to work with.
Response from current dealership:
Thanks for taking the time to post your review.
Sep 13, 2017
Lyoness2u
They called and emailed me. No pressure though, just allowed me to ask questions.
1 people found this review helpful.
Response from current dealership:
Thank you for your positive review.
Sep 9, 2017
sundevilwrangler
Great service. Knowledgeable. No pressure. Decent listing prices
Response from current dealership:
Thank you for sharing about your no pressure experience with us.
Sep 8, 2017
They all were unbelievable! I have purchased many vehicles in my day. The salesmen, (even those not assisting me) made sure I was being taken care of properly and were all so very helpful! My salesman, Horea, was the best I've ever had! No pressure, explained everything, answered my questions and concerns, he is the cream of the crop! Chip in finance got me in and got me out. I didn't spend all day waiting for 'whatever' it is that they do. Everyone made me feel special. And that...is what customer service is all about! Thank you Bill Luke Fiat and beyond!
Response from current dealership:
Thank you for taking the time to leave this review on our page. We ensure that there will be no pressuring while customers make this very important decision. It's stressful enough without a bunch of people trying to sell you. Please reach out if you ever need anything
Sep 6, 2017
We were very happy with everyone at Bill Luke. Our salesperson was awesome. We bought the car! No pressure.
Response from current dealership:
Thank you for 5-star review and please choose Bill Luke again.
Sep 6, 2017
GuruDCPHY
Responsive. Courteous.
Response from current dealership:
Thank you for sharing your experience.
Aug 31, 2017
Digital_85008
I bought the ProMaster City - they were great.
Response from current dealership:
Wonderful to hear! Please let us know if you need anything else.
Aug 30, 2017
Responded with many emails and Wife bought a NEW car in Yuma!
Response from current dealership:
Thanks for sharing your positive experience.
Aug 23, 2017
Asked if the title was clean, guy told me yes. Come to find out there is a lien on the car. Know your cars before you show someone.
7 people found this review helpful.
Response from current dealership:
Unfortunately, I am not familiar with your vehicle or situation. Bill Luke has been in business since 1927 and we strive for great customer service. If we can do anything for you in the future please contact us 602-249-1234.
Aug 22, 2017
Guru9VLX4
Very helpful
0 people found this review helpful.
Response from current dealership:
We'd like to thank you for taking the time to leave us this review.
Aug 21, 2017
Honest
0 people found this review helpful.
Response from current dealership:
Thanks for your trust and time.
Aug 17, 2017
Awesome and informative
0 people found this review helpful.
Response from current dealership:
Thanks for sharing your positive experience.
Aug 16, 2017
had questions about a car and his sales staff was quick to respond.
Response from current dealership:
Thanks for sharing! This is exactly what we aim for.
Aug 13, 2017
Camward
They represented the vehicle as accident free when clearly the vehicle had been in a major accident. The paint on the rear bumper didn't quite match the car, the panel gap on the rear hatch was a quarter of an inch larger one one side than the other, there was an obvious drip in the paint in the drivers door and the left front fender was completely misaligned. The dealer responded quickly but they had over an hour warning that we were coming to look at the vehicle but when we arrived, the vehicle was still sitting behind the service department and VERY dirty. The salesman drove the car through their wash quickly when asked because we wanted to see the paint color in the light and that is when we found all the evidence of previous damage. Overall a very disappointing experience with Bill Luke Fiat.
13 people found this review helpful.
Response from current dealership:
We hate disappointing our customers and we clearly fell short of your expectations. We value your opinion and see it as an opportunity to learn and improve.
Jul 25, 2017
We were treated extremely well at Bill Luke Fiat. Jeff, our sales professional was courteous & accommodating.
Response from current dealership:
We are glad you got the service you hoped for. Thanks for sharing your positive experience.
Jul 20, 2017
Spoke with them. I was very interested in a jeep they had so I made an offer over the phone with the internet salesman he said we won't lower the price because the jeep will be going to auction and then a week later on your site the jeep was a $1000.00 less. So they did reduce it. I guess they don't want my business.
18 people found this review helpful.
Response from current dealership:
I apologize about your experience here at Bill Luke Tempe. This comes as a shock to me given the attention we devote to every client and every transaction. thank you for your feedback.
Jul 5, 2017
Great customer service! Took the extra time to make the deal happen. Looked after us and had our best interests in mind. Thank you!!!
Response from current dealership:
Thank you for letting us know about how our sales team served you.
Jul 3, 2017
Very nice customer service. Andrew went out of his way to help me find a car. I would shop with this dealership again.
Response from current dealership:
This is a perfect example of the type of service we strive for. Thanks for sharing your story with everyone.
Jun 29, 2017
best! I bought a car, only recommendation is advise dealer will get back to you. I submitted and went to the dealer not knowing I had to meet a specific person
Response from current dealership:
Thank you for your business and we look forward to seeing you again in the future!
Jun 18, 2017
Guru9YTF7
5
I was given quick responses via email and when I arrived the sales person was straight up with me.
Response from current dealership:
Thank you for leaving this review and please let us know if we can offer any further assistance.
Jun 16, 2017
I called and made an appointment to see the Mercedes. About an hour before the appointment they called me and said the the manager had sent it to the body shop to fix some minor scratches so I couldn't see it that day, which was a Friday. The next day, Saturday, I texted and asked if it would be back the coming Tuesday for my wife and I to see. No response. On Monday, I texted again regarding a Tuesday viewing. John said he was off for a few days and would have to check with the body shop. I thought it odd that he would be off on the weekend when I would think that is their busiest time. I told him I had found another Mercedes that I was viewing Monday afternoon and I wanted to make a decision on Tuesday so I really wanted to see his. Tuesday morning I texted him and he said it was still at the shop and that he didn't know when it would be back. I informed him that I was taking my wife up to see the one I viewed on Monday. Around noon we are on our way to see the other one when we get a text from someone else at the dealership that theirs is back from the shop and John just didn't know it. Then John starts calling and said the yes it was back. By then we were not comfortable with them and bought at another dealer without ever actually seeing the Bill Luke Mercedes. I also feel that Bill Luke is playing games with pricing. If you have good credit and are using your own financing from your credit union they add $1,000 to the price. So this Mercedes says $29,000 but for me it was$30,000 because I already had my own financing and didn't want their financing.
12 people found this review helpful.
Response from current dealership:
Sorry for your inconvenience that the vehicle was not to ready to sell when you inquired on it. We do our best to complete any necessary repairs as quickly as possible. I am happy to hear you found just what you were looking for eventually.    
Jun 4, 2017
Easy no haggle transaction.
Response from current dealership:
Thank you for taking the time to share this.
Jun 2, 2017
Had a great experience even though the 2 cars that we were looking at had sold they helped us find an even better deal!!
Response from current dealership:
This is what we love to hear. We will do our best exceed your expectations every time.
May 24, 2017
Good response time for information
0 people found this review helpful.
Response from current dealership:
Thank you!
May 23, 2017
This was a great experience. I was contacted promptly after my inquiry when I went in I was helped immediately by James Woods. He was very friendly, professional and efficient. During the test drive he made sure to explain some of the features on this car that are different. The whole purchase process took less than 2 hours from arriving to signing papers. James was great. During the test drive the car started making a beeping noise. He took it over to the Mazda service department next door to find out what it was. Ended up that the convertible top was not completely put away so it was just a warning. While he was filling up the gas tank he noticed that the gas door was bent and arranged to have a new one put on. I did have to bring the car back for that, but that visit took about 15 minutes. They also gave me a good price on my trade in. And their showroom/waiting area is very nice with popcorn, TV and even a charging station for cell phones. All in all, an excellent, no haggle experience. I highly recommend them.
2 people found this review helpful.
Response from current dealership:
Thank you so much for taking the time to post a positive review! We appreciate that you bought your vehicle from us, and we look forward to serving you in the future.
May 16, 2017
I was happy with the response
Response from current dealership:
Thank you for choosing Bill Luke.
May 10, 2017
Quick response on questions, unfortunately the dealer had sold the car which happened twice on two inquiries. Ultimately I bought my car there and the experience was great, no big add on fees just the dealer processing. Very simple left a happy customer :)
1 people found this review helpful.
Response from current dealership:
Thanks a lot for your feedback. I was only too glad to be of help! Thanks again.
Apr 28, 2017
excellent saleman A(Bud) and no presssure and very knowledgeable.
Response from current dealership:
Thank you for choosing Bill Luke Tempe to earn your business!
Apr 10, 2017
Awesome experience - hassle free. Great price. Kevin Landers is a great rep! Highly recommend them
0 people found this review helpful.
Response from current dealership:
Thank you for giving us a perfect rating and for recommending our dealership to others.
Apr 7, 2017
Just phone message but great response
Response from current dealership:
I appreciate your positive feedback about our dealership.
Apr 7, 2017
They called right away and I went to test drive the same day. Didn't buy that car, but did make a purchase from there lot. Fast, friendly, and professional.
Response from current dealership:
Dear Customer. Thank you for your positive comments. I am so glad to hear that you enjoyed your visit with us!
Apr 6, 2017
Hands down....THE BEST car buying experience EVER!! Everyone that I came across was great but a special Thank you to Jeff Jerde(sales specialist)! He was very professional, honest, knowledgeable and I felt immediately comfortable with working with him! There were no "games" ...just a great car buying experience! Also a big thanks to Steve Sprute and Chip! You guys were so great!The whole process of purchasing my car was 2 hours!!I would definetly recommend them to my family and friends. And of course, when the time comes again, I will be back to buy another vehicle from them!
Response from current dealership:
We're glad you enjoyed purchasing your car with Jeff! Thank you for your kind review. We look forward to serving you again!
Apr 5, 2017
Very prompt
Response from current dealership:
Thanks for sharing! This is exactly what we aim for.
Mar 25, 2017
Very friendly salesperson Carolyn contacted me, told me the car had sold and gave me other options not nearly as appealing as the offer I wanted. Still, great follow up and it the right deal is there, so will I be.
0 people found this review helpful.
Response from current dealership:
Thank you for sharing your experience with Bill Luke Tempe.
Mar 18, 2017
Amazing. Got a great car at a great price.
Response from current dealership:
Thank you so much for your review! We look forward to working with you again.
Mar 14, 2017
Yes. Reached out right away, set up an appointment and was there with the car waiting when we got there. Excellent communication.
Response from current dealership:
Thanks for sharing! This is exactly what we aim for.
Feb 26, 2017
Excellent, enjoyable experience
1 people found this review helpful.
Response from current dealership:
Thank you for leaving us this great review. If there is anything else we can do for you please feel free to pay us another visit. Take care!
Feb 22, 2017
Great experience! We found a vehicle we just loved, and bought it. Our salesman, Jersey John, was great to work with, and we wouldn't hesitate to recommend him and Bill Luke to anyone.
Response from current dealership:
Thank you for sharing your experience with Bill Luke. We appreciate your business and are happy to hear that you are enjoying your vehicle!
Feb 21, 2017
Countach_972
They did call and we are working on a deal.
0 people found this review helpful.
Response from current dealership:
Thank you for sharing your experience. We're thrilled and look forward to serving you.
Feb 17, 2017
not purchased yet
0 people found this review helpful.
Response from current dealership:
Thank you for your review.
Feb 17, 2017
Adding $1000 to the price for a cash deal killed the deal for me. Salesperson John was professional and helpful. This is a prior rental without maintenance records which is important to have.
8 people found this review helpful.
Response from current dealership:
I am sorry for your dissatisfaction. This has been our pricing for years and it is clearly illustrated on our website. Buyers can pay cash if you wish, but if you do you are not eligible for the $1000 finance bonus cash included in our finance price.
Feb 9, 2017
Although the care wasn't white like I had thought, the car was still amazing & the team was great also! Thank you Eric for your wonderful service and ensuring that I left happy with my purchase. Also, thank you Chip for all your help. I'd definitely buy another car from these guys in the future!
0 people found this review helpful.
Response from current dealership:
Thank you for sharing Kaitlyn. We appreciate your business and we will pass this on to Chip!
Feb 9, 2017
They did anewer my questions about the truck, but it was being sold as we communicated. The salesman asked me if I would like him to contact me if they got any more trucks that fit what I needed. I said, "no thank" He did anyway. I hate being bothered by salesman. Will not do future business with Bill Luke.
1 people found this review helpful.
Response from current dealership:
Thank you for bringing this to our attention. Your feedback is valued and will help us improve our service.
Feb 6, 2017
Tarkus18
I haven't had such a positive experience since buying a car in my MN home town in the 1970's. What a great dealership, great service. I didn't buy the Toyota I originally looked at, because I found an even better car. Great sales and financing staff, and amazing service after the sale.
1 people found this review helpful.
Response from current dealership:
You've made our day! That is what we love to hear. We will do our best exceed your expectations every time.
Feb 6, 2017
It was sold .they were very good about not calling as i asked .thany you
1 people found this review helpful.
Response from current dealership:
We appreciate you taking the time to share some honest feedback.
Jan 25, 2017
The dealer responded with a barrage of emails, none of which answered my questions or addressed the specific vehicle I inquired about. When I responded again with a very specific /detailed email of what i am looking for, I got no response.
5 people found this review helpful.
Response from current dealership:
Thank you for bringing this to our attention. Your feedback is valued and will help us improve our service.
Jan 17, 2017
Salesman was great
Response from current dealership:
Thank you for sharing your positive experience.
Jan 15, 2017
Quick and easy.
Response from current dealership:
Thanks for sharing! This is exactly what we aim for.
Jan 4, 2017
Kelvin in internet sales was very helpful and kept us informed. Nick on the sales floor was a stand up guy! They stayed so late and didn't complain. Great company
Response from current dealership:
Thank you for your kind comments on Kelvin! We're glad you had a great car buying experience with us.
Dec 27, 2016
mmfritzsche
I am negotiating from out of state, so have not yet gone to the dealership to engage in an actual transaction. Thus far Debbie Diamond has been incredibly helpful, willing to answer all questions promptly. When my emailed question was received after she'd left work, a manager called me with the answer. Service looks top-notch so far! I will write an additional review on the experience if I make the trek to Arizona to purchase.
Response from current dealership:
Thank you for choosing Bill Luke to earn your business.
Dec 23, 2016
Took new car home. Great service.
Response from current dealership:
On behalf of everyone here at Bill Luke, thank you so much for your positive review!
Dec 18, 2016
They had the car ready for a test drive when I arrived. Didn't try to talk us into the car, let us alone to make the decision, but didn't follow up with us on a car they had getting some minor attention at the body shop.
Response from current dealership:
I am sorry things didn't work out. We are continuously looking for ways that we can improve the customer service for each of our guests.
Dec 13, 2016
avoid this dealership if you can. They only offered auction value on my trade in and would not budge which was a blessing because it turns out the car I wanted to buy had been in an accident and that information had not been disclosed. Do not trust this dealer!
10 people found this review helpful.
Response from current dealership:
Sorry to hear we could not come to a deal. We have CarFax Reports available on all our pre-owned vehicles. Bill Luke has been in business since 1927 and we strive for great customer service. If we can do anything for you in the future please contact us 602-249-1234..
Nov 27, 2016
Responsive yet not aggressive or pressuring.
1 people found this review helpful.
Response from current dealership:
I greatly appreciate you taking the time to share your experience you had at Bill Luke. I'm thrilled to read that you are very impressed with the quality of customer care you received.
Nov 24, 2016
Very friendly and attentive.
0 people found this review helpful.
Response from current dealership:
We are extremely happy that you left satisfied and we do appreciate your business. Thank you again and we look forward to seeing you again!
Nov 5, 2016
Hemrod
Jeff Jerde was very helpful .Dealership was .good
0 people found this review helpful.
Response from current dealership:
Thank you for leaving us this great review.
Oct 13, 2016
The dealership stated very clearly, that I should only buy a used rental vehicle from them with a boat load of miles, because they are the best thing going. Negative star rating, if possible
5 people found this review helpful.
Response from current dealership:
On behalf of everyone at our dealership, I would like to apologize for the trouble you had experienced with us recently. This comes as a shock to me given the attention we devote to every client and every transaction. This is not at all usual and this incident will not pass un-scrutinized.
Oct 10, 2016
Dealer is great the staff is very attentive and returned my inquiry the very next day, however I decided to wait a little bit longer for the purchase if another vehicle. Their internet staff was awesome so now I know where to come back looking for a vehicle.
Response from current dealership:
Dear Happy Customer. Thank you for giving us a perfect rating. I'm sure our entire Bill Luke Fiat staff enjoyed providing great service to your needs as much as you enjoyed your visit. Take care!
Oct 1, 2016
Great dealership. Friendly, honest people...Kara is outstanding to work with. David
Response from current dealership:
Thank you so much for taking the time to post a positive review!
Sep 28, 2016
Vehicle sold while I was talking with dealership.
1 people found this review helpful.
Response from current dealership:
I am sorry things didn't work out and the vehicle you were interested in had been purchase by someone else. If you wish to discuss other available vehicle, please call us at 480-598-4031.
Sep 25, 2016
vsm4152
Car was damaged and not checked out by dealer Lacked any quality Controls and salesperson jokes as to why it way so cheap.
3 people found this review helpful.
Response from current dealership:
I know you have many options when purchasing a vehicle, and want your choice to be here with us. If you would like to discuss other vehicle options, please call us at 480-598-4031.
Sep 21, 2016
Good people stayed in touch with me just couldn't agree on the numbers
Response from current dealership:
Thank you for taking the time to share your buying experience here at Bill Luke Fiat.
Sep 20, 2016
Everything ran very smoothly during the purchace of my car. The staff was very helpful from beginning to end and out the door with my car. I would definitely do business with Bill Luke Fiat again.
Response from current dealership:
Thank you for giving us an opportunity to assist you with your car purchase. We are happy everything went smoothly and we look forward to further assisting you in the future!
Sep 10, 2016
Dealer very knowledgeable about automobile. I didn't feel rushed to make a decision or pressured to make a decision. I was happy with my purchase price and experience.
1 people found this review helpful.
Response from current dealership:
Thanks a lot for your feedback. I am so glad to hear that you enjoyed your visit with us! I hope your next visit is just around the corner.
Sep 6, 2016
Professional. Helpful without being pushy. Offered to proceed forward, showed me a comparable vehicle, which I appreciated. Salesman's name was Rassmussen.
1 people found this review helpful.
Response from current dealership:
We have a philosophy of our customers being our number one priority and we are glad you received such service!
Aug 23, 2016
Best buying experience ever!!! Ask for Bruce Mortensen....he rocks!
Response from current dealership:
Thank you for your kind comments on Bruce! We're glad you had a great car buying experience with us and thank you for your recommendation.
Aug 18, 2016
Love all of them!!
Response from current dealership:
Thank you again and we look forward to seeing you again.
Aug 12, 2016
rtradar
The dealer contacted me right away and we talked about the vehicle I was looking for. They had several 2015 Expeditions in stock. I set up a date to meet the salesman on the following Wednesday. The day before I went there I was contacted by somebody at the dealership to tell me that the vehicle I was looking to purchase was at the Ford dealer having some repairs made and would not be available for me to see at our appointment. Well, Bill Luke Fiat is a 3 hour drive from my house so I told them I would look at another 2015 Expedition they had in stock. The salesman I met with (Andrew Trejo) was great. He should me a comparable vehicle with the equipment I wanted, for $1,000.00 less, but it had more mileage on it. I did by the vehicle and they gave me a fair trade in on my 2012 Nissan Xterra. The time it took to purchase the vehicle seemed excessively long (over 3 hours) for what it was, purchasing a used vehicle with no haggling. That was the only down side to the whole experience. I would purchase another vehicle from them again.
Response from current dealership:
Thank you for taking the time to post your review online. We apologize for the wait it took to compete your purchase but glad to hear Andrew worked hard finding you the best vehicle.
Aug 5, 2016
Suemaria
I was deeply disappointed with this car dealer. After traveling 40 miles to their dealership and after confirming my appointment to see a specific van 15 minutes before I was to arrive, I was told the van "was just sold." They then tried to show me other cars. This was a classic bait and switch experience. And to top it off, I called the manager to complain and she was nothing but rude to me. Never, never again. Stay away from this dealership.
7 people found this review helpful.
Response from current dealership:
We know you have many options when purchasing a vehicle. We apologize that the vehicle you were interested had sold and you didn't find an alternative choice. Please contact us at 480-598-4031.
Aug 3, 2016
Spoke to Kara several times about a vehicle. Spoke to her on my way to the dealership and when I showed up she informed me that the vehicle had sold 4 days prior!
4 people found this review helpful.
Response from current dealership:
We appreciate you taking the time to provide some valuable feedback. This comes as a shock to me given the attention we devote to every client and every transaction. This is not at all usual and this incident will not pass un-scrutinized. Please contact us at 480-598-4031.
Jul 24, 2016
Fair my final sales person was very diligent, however Sales Management did not negotiate it was not very flexible
Response from current dealership:
Thank you for taking the time to share your buying experience here at Bill Luke. We want to thank you for your business!
Jul 22, 2016
Quick response and follow up to all my questions.
Response from current dealership:
Thanks for sharing! This is exactly what we aim for.
Jul 20, 2016
The sales person was friendly and patient. The facility was clean and comfortable. Loved the finance representative. I liked that the prices were no haggle and there was no pressure to buy or upsell.
Response from current dealership:
Thank you for leaving us this great review. If there is anything else we can do for you please feel free to pay us another visit. Take care!
Jul 16, 2016
They told me they were not selling the car and then tried to sell me another car. This is the second time they have done this to me.
3 people found this review helpful.
Response from current dealership:
I apologize about your experience here at Bill Luke Fiat and that the vehicle you were interested was not available for purchase. We hope to assist you further in your vehicle search.
Read 136 old reviews
Jul 15, 2016
Good, they contacted me right away and answer all the questions I have.
Response from current dealership:
I greatly appreciate you taking the time to share your experience you had at Bill Luke Fiat.
Jul 8, 2016
The car they advertise was sent to action so mot available nut still use it to trick shoppers into coming into the dealership.
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory, and for this we apologize. This is a standard practice, if a vehicle has not sold within a certain time frame we sell it a auction.
Jun 29, 2016
Very Helpful & Caring!
Response from current dealership:
Thank you for your review.
Jun 27, 2016
Great transaction , quick and easy
Response from current dealership:
Thank you very much for sharing your experience.
Jun 26, 2016
Lots of cars.
Response from current dealership:
Wonderful!
Jun 24, 2016
Great experience at Bill Luke Fiat. They are so helpful with us. They contact us right away, and set up a test drive the following day. No pressure from the salesman, Kevin Landers was a great salesman. I definitely go back there again if I'll buy another car.
Response from current dealership:
Thanks for the stellar review! Kevin will be happy to hear he made your experience great. We look forward to seeing you again!
Jun 24, 2016
The car offer looks fine, BUT I was not able to get a price! Frustrating.
Response from current dealership:
I am sorry things didn't work out. Thank you for your time and visiting our dealership.
Jun 21, 2016
Reputable dealer and good follow up
Response from current dealership:
Thanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments.
Jun 20, 2016
very nice people great sales person Nick . i didn't by the car but there was no pushing no games i might go back for it .
Response from current dealership:
Thank you for taking the time to post your review online. We hope to serve you again when you are ready!
Jun 13, 2016
Yes I like the way they help me. I was the one that was thinking on it to long. And it got sold...
Response from current dealership:
Dear Customer. I appreciate your positive feedback about our dealership. If you're need anything further, don't hesitate to call us.
Jun 10, 2016
Excellent prices, fast and easy purchase. No pressure or hassles. Definitely using this dealer again.
Response from current dealership:
Dear Happy Customer. Thank you for giving us a perfect rating. I'm sure our entire Bill Luke staff enjoyed providing great service to your needs as much as you enjoyed your visit. Take care!
Jun 9, 2016
This was by far the best car buying experience I've had in the 53 years I've been driving. The salesman John McCready was great, no pressure at all. Sales manager Steve Sprute went out of his way to make sure we were completely satisfied. Rick in the finance dept. was also a great guy that explained everything to me. We purchased the car for a great price and drove it home in about 1 1/2 hrs. after starting the paperwork. I would recommend Bill Luke Fiat if you want a good and fair deal with honest people.
Response from current dealership:
Wow, thank you so much for writing such a glowing review about your experience with us, Steve! We're absolutely dedicated to making sure that all of our customers receive a vehicle buying experience that's as convenient, comfortable and hassle-free as possible. We truly hope you continue to choose us for all of your automotive needs, and we look forward to seeing you again soon
Jun 3, 2016
Very nice, finally no pressure from sales staff, internet manager very nice as well.
Response from current dealership:
Hi there! Thanks again for your feedback online. I really appreciate hearing about your experience.
Jun 1, 2016
Excellent online support. Did not visit the showroom because I was out of town during the process of buying.
Response from current dealership:
We just wanted to send out a big THANK YOU!!! From all of us here at Bill Luke for your patronage- we sure do appreciate you and thank you so much for posting your reviews online.
May 31, 2016
Responsive and direct.
Response from current dealership:
Thank you for your review.
May 29, 2016
I was contacted right away. I test drove the vehicle a few days later and worked with John Mcreedy. The experience was mostly low pressure, honest and fair. I ended up purchasing a vehicle
Response from current dealership:
Dear Customer. Thank you for your review and for choosing our dealership. I'm happy that you enjoyed your visit and I'm looking forward to serving you again.
May 28, 2016
Very good experience with this dealer. They seem to be straight shooters and the salesman Bruce M. was very helpful with no hard sale attitude. The car advertised was there with the right price and no pushy add on sales pitch.
Response from current dealership:
We're so glad everything went smoothly, with your new purchase! It's definitely our goal to make sure you have the best experience possible. We look forward to working with you again!
May 26, 2016
This dealer was outstanding as I only wanted to communicate by e-mail and they respected my wishes.
Response from current dealership:
On behalf of everyone here at Bill Luke, thank you so much for your positive review!
May 25, 2016
So far havent made a choice on the exact car i want, but bill luke has been helping me all the way! Great service
Response from current dealership:
Thank you for sharing your experience with Bill Luke. We appreciate your business!
May 9, 2016
Very nice staff to work with. Just didn't have the right vehicle we wanted
Response from current dealership:
Dear Customer. Thank you for your review and for choosing our dealership. I'm happy that you enjoyed your visit and I'm looking forward to serving you again.
Apr 12, 2016
Great experience! I ended up purchasing this car.
Response from current dealership:
Dear Customer. Thank you for your review and for choosing our dealership. I'm happy that you enjoyed your visit and I'm looking forward to serving you again.
Apr 10, 2016
Very unprofessional. Made appt to sign paperwork for a vehicle and they sold it out of under me. Even after they ran my credit report which was great. Non negotiable, never got strait answers. Beat around the bush on any questions I had.
Response from current dealership:
We hate disappointing our customers and we clearly fell short of your expectations. Your trust is very important to us, and we realize that we have to earn it back. Please contact us at 480-598-4031. We look forward to hearing from you.
Apr 3, 2016
Quick response
Response from current dealership:
This is what we strive for!
Apr 1, 2016
Great experience but liked a different car better.
Response from current dealership:
Thank you for your review. Glad to hear you found what you were looking for.
Mar 29, 2016
To expensive to many miles
Response from current dealership:
Thank you for your feedback. Please let us know if we can contact you about other available vehicles.
Mar 29, 2016
The car sold already, but the post was present .
Response from current dealership:
We apologize the vehicle you were interested had sold.  If we can talk to you about other available vehicle or do anything for you in the future please contact us (480) 598-4031.
Mar 23, 2016
They followed up well , but due to the distance criteria , I did not pursue this option.
Response from current dealership:
Thank you for your honest feedback.
Mar 21, 2016
Great experience no BS just straight to the point, bought a car within minutes.
Response from current dealership:
This is what we strive for. Thank you for your review!
Mar 21, 2016
good
Response from current dealership:
Thank you for your review.
Mar 12, 2016
Good response.
Response from current dealership:
Thanks for sharing! This is exactly what we aim for.
Mar 12, 2016
Ok sales people were nice car was in rougher condition then what ad stated
Response from current dealership:
Thank you for bringing this to our attention. Your feedback is valued and will help us improve our service.
Mar 11, 2016
Very pleased with responses and assistance provided by this Dealer
Response from current dealership:
Thanks for sharing your positive experience.
Mar 10, 2016
Awesome experience
Response from current dealership:
thanks so much for the nice review!
Mar 10, 2016
Dealer responded to my request within 30 minutes
Response from current dealership:
Thank you for your kind review. We look forward to serving you again!
Mar 7, 2016
Horrible customer service Worst dealership ever. I would never purchase a car from them!
Response from current dealership:
We are so sorry to learn that your experience with our dealership was a negative one. We'd like to learn more about what happened. Please contact us at 480-598-4031.
Feb 29, 2016
Impressive
Response from current dealership:
Thank you!
Feb 27, 2016
Shaya93
Me and my family went there and no one cared to help us and when they finally did they said that they couldn't help me because I didn't have enough money to put down.
Response from current dealership:
I am sorry things didn't work out. We are continuously looking for ways that we can improve the customer service for each of our guests.
Feb 14, 2016
Dealer got back immediately and was helpful
Response from current dealership:
It's definitely our goal to make sure you have the best experience possible. We look forward to working with you again!
Feb 10, 2016
Would not give me a cash price on vehicle. Said it was going to be wholesaled which it was not. Only wanted to sell if financed!!!
1 people found this review helpful.
Response from current dealership:
Thank you for your feedback.
Feb 9, 2016
dealer not willing to offer reasonable trade value for my trade
1 people found this review helpful.
Response from current dealership:
Sorry to hear we could not come to a deal. We strive for great customer service. If we can do anything for you in the future please contact us 480-496-8888.
Feb 3, 2016
well conducted,direct and to the point
Response from current dealership:
Thanks for sharing! This is exactly what we aim for.
Jan 29, 2016
They under cut your trade ... so a rather poor experience
1 people found this review helpful.
Response from current dealership:
Sorry to hear we could not come to a deal. If we can do anything for you in the future please contact us 480-496-8888.
Jan 28, 2016
30
Andrew was excellent. Bought the Verano. Love the car!
Response from current dealership:
Thanks for sharing! This is exactly what we aim for.
Jan 15, 2016
very professional staff, made the deal no issues
Response from current dealership:
Thank you for your positive review.
Jan 6, 2016
Dealer was helpful
Response from current dealership:
We value your feedback.
Jan 3, 2016
Good. They responded and were proactive.
Response from current dealership:
I greatly appreciate you taking the time to share your experience you had at Bill Luke Fiat.
Jan 1, 2016
Did very well at responding to my questions quickly.
Response from current dealership:
Thanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments.
Jan 1, 2016
Good.
Response from current dealership:
Thank you for your review.
Dec 31, 2015
Jeff jerde was great. The whole staff was great. Very professional
Response from current dealership:
We are extremely happy that you left satisfied and we do appreciate your business.
Dec 30, 2015
Polite, responsive to customers needs, worked quickly with financing.
Response from current dealership:
We appreciate you taking the time to provide some valuable feedback.
Dec 11, 2015
Response time to internet inquiries for info and specifics have been agonizing slow (2-3 days) and vague. New manager?? No interest by him re additional fees and $1,000 fee for cash payment.
Response from current dealership:
We hate disappointing our customers and we clearly fell short of your expectations. We would like to see what more we can do for you. Please contact us at 480-496-8888 to discuss how we can make this right. We look forward to hearing from you.
Dec 9, 2015
Phenomenal service!!!! No pressure!!!! Just amazing!
Response from current dealership:
Thank you for your kind comments. We're glad you had a great experience with us.
Dec 3, 2015
Salespeople direct and to the point. Unable to come to agreement, but satisfied with experience.
Response from current dealership:
We appreciate you taking the time to provide some valuable feedback.
Dec 1, 2015
Great experience and great customer service!!!
Response from current dealership:
Reviews like yours help us to make sure that we're meeting the needs of our customers.
Nov 23, 2015
quick response, personable, not pushy
Response from current dealership:
Thank you for writing about your visit with us!
Nov 16, 2015
Charges $1000 to pay cash. no thanks
3 people found this review helpful.
Nov 8, 2015
Were very professional and friendly, answered and explained my questions durning the process. After I bought car and had a question about the license plate, did not recieve a response.
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory, and for this we apologize.
Nov 5, 2015
Excellent overall experience
Response from current dealership:
Thank you for posting your review as your feedback is important to our business.
Nov 5, 2015
Very good dialogue and professional correspondance
Response from current dealership:
Thank you so much for taking the time to post a positive review!
Nov 4, 2015
I ended up buying a car from them, great experience! They made an error but when I asked about it, they made it correct immediately. Very happy with the car and the experience!
Response from current dealership:
Thanks so much for your kind words and taking time to post your experience.
Nov 1, 2015
edhoefs
Salesman we had was great. Then he got a phone call and introduced us to someone eles. Second salesman didn't seem to have much interest showing cars. Bought elsewhwere.
Oct 31, 2015
Dealer was good.. showed thier inventory that did fit my search criteria.. the 2013 Pathfinder was previously a rental car and had many body scraches/dings and interior showed more ware/ tare than desired.
Response from current dealership:
Thank you for posting your review as your feedback is important to our business.
Oct 30, 2015
Dealer responded quickly, but I didn't like their policy of charging an extra $1000 if you don't finance through them.
1 people found this review helpful.
Response from current dealership:
Sorry we couldn't come to a deal.
Oct 28, 2015
Did not have what I was looking for but was very helpful. Had great follow up.
Response from current dealership:
Thank you for sharing your experience.
Oct 24, 2015
Love them bought the car
Response from current dealership:
Customer satisfaction is our priority, I'm so excited that you had an excellent service experience.
Oct 22, 2015
Total waste of time. Many hidden fees. Car was about $2500 more than list price. Drove a long way for nothing. would not use them ever.
3 people found this review helpful.
Oct 19, 2015
The service was excellent and all the people, especially Bruce or Bud, were great. Thanks.
Response from current dealership:
We are very glad that your sales experience with Bud!
Oct 16, 2015
Excellent
Response from current dealership:
I greatly appreciate you taking the time to share your experience you had at Bill Luke Fiat
Oct 11, 2015
Courteous, professional and professional!
Response from current dealership:
Thanks so much for your kind words and taking time to post your experience.
Oct 11, 2015
Jen12397
very nice to work with
Response from current dealership:
We are extremely happy that you left satisfied and we do appreciate your business. Thank you again and we look forward to seeing you again.
Oct 10, 2015
Quick Response
Response from current dealership:
Customer satisfaction is our priority, thank you for your post.
Oct 5, 2015
The Internet manager contacted me promptly and provided all of the information he had on the vehicle. I made an appointment to come in on the following Wednesday, but found myself close to the location and time available on Monday. I located the car on the lot and was approached by John McReady, sales guy. I told him I had called about a car in the Internet and he took me inside to find Adam, the manager that had contacted me previously. Adam was not in on Monday so John pulled the car up and I took it for a test drive. It was exactly what j wanted and the price was excellent. John was a helpful, entertaining and nothing less then a gentleman throughout my car buying experience. The finance guy Josh was fantastic. He looked at my credit report and noticed I had a relationship with a credit union. He asked that I give him about 15 minutes. When my husband,and I entered his office, he had the deal all set up with the credit union at a fantastic rate. My car buying experience was hassle free and I enjoyed it. I don't think i can say that about anywhere else I have purchased a car in the past. What you see, is what you get at Bill Luke...check 'em out, I'm glad I did.
Response from current dealership:
We're honestly flattered by your review of your experience with us, Melissa. Not only do we strive to provide the utmost in customer service and quality to all of our customers, but we're always willing to work within each customer's needs, situation and budget so that they leave our dealership with the vehicle that's right for them. We're delighted that you feel you experienced these values first hand, and we look forward to seeing you again very soon!
Sep 30, 2015
Quick honest would buy from them again.
Response from current dealership:
Thank you for letting us know about how our sales team served you.
Sep 30, 2015
Great dealership who wants to please customers
Sep 27, 2015
Internet sales person was very responsive and informed and delivery salesperson was very helpful with test drive and closing process. i rate Bill Luke highly.
Response from current dealership:
We appreciate you taking the time to give us this feedback. We are completely dedicated to providing top quality customer service, and we're glad to hear that your experience reflected this dedication.
Sep 26, 2015
No problems. Deal went smoothly.
Response from current dealership:
I greatly appreciate you taking the time to share your experience you had at Bill Luke Fiat.
Sep 8, 2015
The price that was advertised and the price that was given upon contact were $6,000 off. No thank you on approved credit.
Response from current dealership:
We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Bill Luke Fiat our focus is to provide consumers excellent customer service. Please contact us at 602-336-1444 to discuss your concerns in confidence.
Aug 31, 2015
Had a good car buying experience. Would highly recommend Bill Luke dealership.
Response from current dealership:
Thanks so much for your kind words and taking time to post your experience.
Aug 15, 2015
Vehicle had already sold and new salesperson wasn't all that knowledgeable about similar offerings from dealership.
Response from current dealership:
We appreciate you taking the time to provide some valuable feedback.
Jul 24, 2015
Great team!
Response from current dealership:
We appreciate your kind words.
Jul 23, 2015
no push to purchase and very friendly atmosphere.
Response from current dealership:
Thank you for your review.
Jul 21, 2015
customer service is ok. the dealers rules and financing is awful,
1 people found this review helpful.
Jul 7, 2015
great dealer
Response from current dealership:
Thanks so much for your kind words.
Jun 21, 2015
excellent. Very professional so far.
Response from current dealership:
I greatly appreciate you taking the time to share your experience you had at Bill Luke Fiat.
Jun 19, 2015
Awesome salesman, no pressure!
Response from current dealership:
Thank you for choosing Bill Luke Fiat
May 18, 2015
65
Pleasant correspondence.
Response from current dealership:
Thank you for posting a review.
May 6, 2015
No longer had vehicle I was looking for. Why is it still posted?!!!!
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory, and for this we apologize.
May 5, 2015
Got back to us in a timely matter, But were unwilling to negotiate.. 3 days later they dropped the price 1k.. They missed out on a sale.
Response from current dealership:
I am sorry things didn't work out. We are continuously looking for ways that we can improve the customer service for each of our guests. Thank you for your time.
May 3, 2015
He was very nice not pushy like other dealers and made me very comfortable
Response from current dealership:
We have a philosophy of our customers being our number one priority and we are glad you received such service!
May 2, 2015
Excellent service and zero pressure. Best car buying experience I've had
Response from current dealership:
We're so glad everything went smoothly, with your new purchase! It's definitely our goal to make sure you have the best experience possible. We look forward to working with you again!
May 2, 2015
Great service, enjoyed the experience.
Response from current dealership:
On behalf of everyone here at Bill Luke Fiat, thank you so much for your positive review!
May 1, 2015
unfortunately the dealer could not offer a trade deal that was suitable for us. The salesperson (Bill) was great though. He was knowledgeable and funny. Enjoyed working with him.
Response from current dealership:
We appreciate you taking the time to provide some valuable feedback. Sorry we were unable to come to a deal. Thank you for letting us know how Bill served you.
Apr 23, 2015
Great experience. Bought 2 cars there for family members in the last 60 days. Best place in the valley to buy a vehicle. Friendly no pressure salespeople. Highly recommended.
Response from current dealership:
We just wanted to send out a big THANK YOU!!! From all of us here at Bill Luke Fiat for your ongoing patronage- we sure do appreciate you... and thank you so much for posting your reviews online.
Apr 18, 2015
Berated by Sales Mgr. Steve because I changed my decision.
1 people found this review helpful.
Response from current dealership:
We are so sorry to learn that your experience with our dealership was a negative one. If we can do anything for you in the future please contact us 480-496-8888.
Apr 9, 2015
Not as good of service as I expected. They want it their way or no way at all!
Response from current dealership:
I apologize about your experience here at Bill Luke Fiat. If we can do anything for you in the future please contact us 602-249-1234.
Apr 8, 2015
The car I was interested in was our for service. I was told I would get a call back when it arrived back at the dealer. Never happened, purchased elsewhere.
Response from current dealership:
I apologize your experience with us but I am happy to hear you found what you were looking for.
Apr 7, 2015
After the initial inquiry, E-mail correspondence appeared to be computer generated with NO ANSWERS to my sent questions.
Response from current dealership:
Sorry to hear of your experience. Bill Luke has been in business since 1927 and we strive for great customer service. If we can do anything for you in the future please contact us 480-496-8888.
Mar 18, 2015
good experience bought the van i wanted and was treated right!
Response from current dealership:
Thanks so much for your kind words and taking time to post your experience.
Mar 10, 2015
team was very helpful and friendly
Response from current dealership:
You have discovered the secret to our recipe. TEAM. Thanks for your trust and time.
Mar 6, 2015
wanted to pay in full (cash) and they lost the sale. They wanted to do the American way and make payments. That's not for me!!
1 people found this review helpful.
Feb 24, 2015
Fast response.
Feb 22, 2015
The salesman knew nothing about the car did not show us anything about the car we had to find out everything about the car ourselves did not fill up the gas tank did not detail the car like it should be when you buy a anew car overall service was poor and will not be buying from Bill Luke again
Feb 19, 2015
I called them several times to try and set up a deal on 3 different vehicles with limited response and no help with any questions that I had
Jan 26, 2015
Very easy and pleasant experience. Extremely satisfied with how easy they made everything. Very happy with the price and quality of my car. Great price for a quality car!
Jan 16, 2015
The people at the dealership were very nice. No pressure at all. We didn't end up buying from them because the only way they could honor the price was if we financed, and we weren't interested in financing. We found a different vehicle on eBay, but if we hadn't, we probably would have gone back to Bill Luke because the people there were so nice, and did not pressure us at all.
Jan 1, 2015
I had a wonderful experience buying my beetle from Bill Luke Fiat! I recommend the dealership for anyone who wants to get treated well with no pressure.
Dec 27, 2014
lorieanddave
Did not have the vehicle
Nov 29, 2014
The saleman was terrible,the 2013 Sub. we went to look at for $25,000.00,had been a flood.
Nov 22, 2014
Terrible service, disorganized staff, made an appointment with "big Steve" and when we got there, he told us he had to see other clients and assigned us somebody else to test drive car.., car price was a lot higher than what was discussed over the phone. Then the other salesman made us walk behind him to look for the other cars I had requested to see, after following him for almost the entire parking lot, he couldn't find anything... Total fiasco, I will never deal with this dealership again... Too bad, went to LeSuer Car Company on the following day and bought two cars there...
Nov 12, 2014
Very much appreciated their courtesy and professionalism. --all our thanks.
Nov 10, 2014
The experience with Bill Luke Fiat was very enjoyable. Deacon Carey was our salesman and not once were we pressured to buy the vehicle we had found on line. He was knowledgeable and very helpful. We had an issue with the windshield and were told to bring it back and they would have the detailers look after it. Wes Bishop looked after the problem and kept us up to date on the progress. It turned out it was not fixable and would replace the windshield. So impressed with the whole experience.
Nov 5, 2014
I had a great experience dealing with them.
Oct 31, 2014
I usually don't enjoy going to car dealerships but When I went to go look at a 2013 Chevy Cruze they worked great with me. Kevin was the one who helped find the car I wanted, Robert helped with the finance and signing papers. Also Nick was great as well. I recommend going to Bill Luke if your looking for great costumer service along with a great buy on cars. Overall, I would definitely come back to buy another car. They will go out of their way to work with you for whatever you need.
Oct 30, 2014
Great
Oct 24, 2014
Beyond amazing to work with! unlike any other car dealers! they don't play games and give you the bottom line. Loved working with them! Thank u!!
Oct 20, 2014
Fellows were very help full. Just my truck from one of your other vendors a bit closer to home but they were great
Oct 17, 2014
Steve was very helpful and resourceful. Recomended!!
Sep 29, 2014
abbyj3
Happy with car and dealer.
Sep 28, 2014
They responded promptly to my inquiry
Sep 13, 2014
The salesman Paul was very easy to work with and did not try to u pale me other cars. I would definitely work with Bill Luke Fiat again and recommend them.
Aug 29, 2014
Good contact
Aug 26, 2014
Amazing service by Dan...
Aug 19, 2014
th a nks
Aug 3, 2014
I was treated with respect and was not pressure in any way to buy the car.
Response from current dealership:
Thank you Cesar for taking the time to post review about our no pressure car buying customer service.
Jul 5, 2014
Kona05
They responded very timely and pleasantly
Response from current dealership:
We appreciate your business!
Jun 8, 2014
wingsats
5
good sale price but must finance with them, they will not allow you use your own bank, or pay with cash? Fill out application and took over two days to get an answer, per sales person car was sold but still in their inventory the week after, feel like they are making money with buyer with bad credit, will not buy from them.
Response from current dealership:
Thank you for sharing your buying experience here and the areas of improvement we need to look at. We do offer different price incentives such as a financing incentive which is clearly stated online.
May 9, 2014
They were professional, upfront and accommadating. The process was very smooth and efficient. I would use them again and highly recommend.
Response from current dealership:
Dear Patrick thank you for sharing about our professional, accommodating and upfront service here at Bill Luke Fiat. We appreciate your recommendation.
May 3, 2014
Good experience, John and Chip made buying the truck easy
Response from current dealership:
Rick thank you for your business and letting us know how John and Chip served you.
Apr 14, 2014
great
Response from current dealership:
Thank you for your post.
Feb 13, 2014
our salesman anthony was kind and quick . no surprise's no hidden costs and my most of all my women is happy! thanks tony rich and delia
Response from current dealership:
Rich thank you for letting us know how Anthony gave you kind and quick customer service.
Oct 3, 2013