Big M Chrysler Dodge Jeep Ram

1010 Elizabeth St
Nicholasville, KY 40356

Sales: (859) 449-7337

Service: (866) 958-8385

Today 9:00 AM - 8:00 PM
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https://static.cargurus.com/images/forsale/2018/01/28/11/04/2010_lexus_es_350-pic-8917845463913870495-152x114.jpeg

2010 Lexus ES 350 FWD Used Cars in Nicholasville, KY 40356

Great Deal
$4,240 BELOW
CarGurus IMV of $12,838

Price: $8,598

Mileage: 100,404

Location: Nicholasville, KY 40356

Average time on market: 26 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Matador Red Mica Description: Used 2010 Lexus ES 350 FWD for sale - $8,598, 100,404 miles with Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/01/30/20/04/2009_lincoln_navigator-pic-5762685479008203302-152x114.jpeg

2009 Lincoln Navigator RWD Used Cars in Nicholasville, KY 40356

Great Deal
$2,701 BELOW
CarGurus IMV of $12,921

Price: $10,220

Mileage: 138,435

Location: Nicholasville, KY 40356

Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Dark Blue Pearl Clearcoat Metallic Description: Used 2009 Lincoln Navigator RWD for sale - $10,220, 138,435 miles with Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/01/28/12/47/2010_lexus_es_350-pic-8997385460749885064-152x114.jpeg

2010 Lexus ES 350 FWD Used Cars in Nicholasville, KY 40356

Great Deal
$2,471 BELOW
CarGurus IMV of $14,486

Price: $12,015

Mileage: 68,342

Location: Nicholasville, KY 40356

Average time on market: 26 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Tungsten Pearl Description: Used 2010 Lexus ES 350 FWD for sale - $12,015, 68,342 miles with Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/02/04/09/27/2014_chevrolet_traverse-pic-1691783253924966366-152x114.jpeg

2014 Chevrolet Traverse LS Used Cars in Nicholasville, KY 40356

Great Deal
$2,267 BELOW
CarGurus IMV of $16,367

Price: $14,100

Mileage: 56,880

Location: Nicholasville, KY 40356

Average time on market: 38 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Description: Used 2014 Chevrolet Traverse LS for sale - $14,100, 56,880 miles with Steel Wheels, Bluetooth
https://static.cargurus.com/images/forsale/2018/02/04/09/27/2008_acura_rl-pic-570492554025929996-152x114.jpeg

2008 Acura RL Used Cars in Nicholasville, KY 40356

Great Deal
$2,252 BELOW
CarGurus IMV of $11,152

Price: $8,900

Mileage: 80,791

Location: Nicholasville, KY 40356

Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Carbon Gray Pearl Description: Used 2008 Acura RL for sale - $8,900, 80,791 miles with Navigation System, Leather Seats, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2018/02/04/09/27/2008_jeep_wrangler_unlimited-pic-78491532699786647-152x114.jpeg

2008 Jeep Wrangler Unlimited Rubicon Used Cars in Nicholasville, KY 40356

Good Deal
$5,241 BELOW
CarGurus IMV of $20,639

Price: $15,398

Mileage: 79,946

Location: Nicholasville, KY 40356

Average time on market: 35 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Black Clearcoat/black Soft Top Description: Used 2008 Jeep Wrangler Unlimited Rubicon for sale - $15,398, 79,946 miles with Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/02/07/00/18/2012_chevrolet_silverado_1500-pic-9221526664877041199-152x114.jpeg

2012 Chevrolet Silverado 1500 LTZ Ext. Cab 4WD Used Cars in Nicholasville, KY 40356

Good Deal
$2,230 BELOW
CarGurus IMV of $23,839

Price: $21,609

Mileage: 64,044

Location: Nicholasville, KY 40356

Average time on market: 42 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Doeskin Tan Description: Used 2012 Chevrolet Silverado 1500 LTZ Ext. Cab 4WD for sale - $21,609, 64,044 miles with Bluetooth, Leather Seats, Aluminum Wheels, Suspension Package
https://static.cargurus.com/images/forsale/2018/02/06/09/39/2014_mazda_cx-5-pic-5239517786233323844-152x114.jpeg

2014 Mazda CX-5 Grand Touring AWD Used Cars in Nicholasville, KY 40356

Good Deal
$1,637 BELOW
CarGurus IMV of $19,178

Price: $17,541

Mileage: 45,465

Location: Nicholasville, KY 40356

Average time on market: 39 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Description: Used 2014 Mazda CX-5 Grand Touring AWD for sale - $17,541, 45,465 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/02/04/09/27/2015_cadillac_escalade-pic-6534156574060366633-152x114.jpeg

2015 Cadillac Escalade Luxury 4WD Used Cars in Nicholasville, KY 40356

Good Deal
$3,738 BELOW
CarGurus IMV of $46,734

Price: $42,996

Mileage: 68,973

Location: Nicholasville, KY 40356

Average time on market: 35 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Black Raven Description: Used 2015 Cadillac Escalade Luxury 4WD for sale - $42,996, 68,973 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/02/03/09/22/2014_jeep_wrangler-pic-1297303139552965228-152x114.jpeg

2014 Jeep Wrangler Sport Used Cars in Nicholasville, KY 40356

Good Deal
$2,056 BELOW
CarGurus IMV of $23,752

Price: $21,696

Mileage: 31,635

Location: Nicholasville, KY 40356

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Billet Metallic Clearcoat Description: Used 2014 Jeep Wrangler Sport for sale - $21,696, 31,635 miles with Steel Wheels
https://static.cargurus.com/images/forsale/2018/02/06/20/08/2011_ram_1500-pic-4281036532082303068-152x114.jpeg

2011 Ram 1500 SLT Quad Cab 4WD Used Cars in Nicholasville, KY 40356

Good Deal
$2,803 BELOW
CarGurus IMV of $18,851

Price: $16,048

Mileage: 80,075

Location: Nicholasville, KY 40356

Average time on market: 34 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Bright White Clearcoat Description: Used 2011 Ram 1500 SLT Quad Cab 4WD for sale - $16,048, 80,075 miles with Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/01/26/14/14/2014_jeep_cherokee-pic-4654982224124442689-152x114.jpeg

2014 Jeep Cherokee Limited 4WD Used Cars in Nicholasville, KY 40356

Good Deal
$1,895 BELOW
CarGurus IMV of $20,531

Price: $18,636

Mileage: 40,696

Location: Nicholasville, KY 40356

Average time on market: 48 days Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Brilliant Black Crystal Pearlcoat Description: Used 2014 Jeep Cherokee Limited 4WD for sale - $18,636, 40,696 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/09/13/13/25/2007_lexus_gx_470-pic-3349501673743649650-152x114.jpeg

2007 Lexus GX 470 4WD Used Cars in Nicholasville, KY 40356

Good Deal
$2,375 BELOW
CarGurus IMV of $16,074

Price: $13,699

Mileage: 99,225

Location: Nicholasville, KY 40356

Average time on market: 28 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Savannah Metallic Description: Used 2007 Lexus GX 470 4WD for sale - $13,699, 99,225 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/01/28/11/42/2012_jeep_wrangler-pic-6233875072732775108-152x114.jpeg

2012 Jeep Wrangler Sahara Used Cars in Nicholasville, KY 40356

Good Deal
$1,944 BELOW
CarGurus IMV of $24,867

Price: $22,923

Mileage: 45,445

Location: Nicholasville, KY 40356

Average time on market: 40 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Bright White Clearcoat Description: Used 2012 Jeep Wrangler Sahara for sale - $22,923, 45,445 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2018/02/04/09/27/2013_chevrolet_impala-pic-2257947625344576160-152x114.jpeg

2013 Chevrolet Impala LTZ Used Cars in Nicholasville, KY 40356

Good Deal
$1,489 BELOW
CarGurus IMV of $10,732

Price: $9,243

Mileage: 70,521

Location: Nicholasville, KY 40356

Average time on market: 35 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Victory Red Description: Used 2013 Chevrolet Impala LTZ for sale - $9,243, 70,521 miles with Leather Seats, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Jan 29, 2018
Guru9FRZT
The car was a joke. Covered in bird poop, flat tire, 2 service lights. Told me it cost $1000 more to pay cash. Never stop here again.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
We are sorry to hear that you were not satisfied with your experience here at the dealership. We want to let you know that we would never charge someone more to pay cash. However, we offer a $1,000 bonus incentive for financing with a Big M approved lender. We hope to have the opportunity to help you find the right vehicle, and once again apologize for any inconvenience we may have caused you. Thank you for visiting us!
Jan 16, 2018
The sales person was nice. The car was great. They weren't willing to negotiate and the dealer's fee was way too high!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 15, 2018
Listing price in CarGurus was below their cost on the vehicle. Not a good place to buy from if paying cash.
2 of 2 people found this review helpful.
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Jan 12, 2018
Sale staff was great they helped in every way
Is this review helpful? Yes | No
Jan 9, 2018
GuruZM96V
Responded quickly
Is this review helpful? Yes | No
Jan 4, 2018
They called me within minutes but never got back to me with my inquiries about the vehicle. I just asked for a simple picture of the back of the car to be sent via text but they were unable to do this. Very frustrating
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Dec 28, 2017
Not too bad of an experience, just wish they would've mentioned/shown all the holes in the back seat. Everyone I dealt with was nice and they were able to get the payments where I would've wanted. I didn't end up buying the Jeep because they should've said there were 10-15 holes in the seat. If they hid something that obvious, I don't doubt that they hid something else.
1 of 1 people found this review helpful.
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Dec 28, 2017
Great Customer service!
1 of 1 people found this review helpful.
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Dec 12, 2017
The gentleman at Big M were great. They did everything they could to give us an even better deal on an already low-prices car. Will definitely be back here.
1 of 1 people found this review helpful.
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Dec 10, 2017
GuruZ6BWP
Exchanged calls before my brother and I drove over 5hrs to their dealership. Communicated again prior to arrival. They showed us the car after significant delay and the vehicle was in terrible condition, extremely loaded with trash inside, filthy outside and in need of many repairs. The management avoided us and eventually sent someone out to offer us a tank of gas and first dibs when they offered it for sale. They never offered an apology in person. Worst experience attempting to purchase a vehicle I have ever had. I was stunned! Drove over 5hrs back home.
3 of 3 people found this review helpful.
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Dec 6, 2017
I would return to this dealer for future purchases. Buying a car has never been this easy with no surprises or pressure. They’re even fixing a minor car issue after my purchase that wasn’t noticed before I drove it off the lot. I told them what I needed, and they made it all work. They also took the time to answer all of my questions after closing time. My husband was in and out in 10 minutes the following day for his part of the paperwork, so happy husband too. I’d highly recommend! This is what customer service should be. Thanks for a great experience from start to finish!
1 of 1 people found this review helpful.
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Dec 3, 2017
While I was not able to view the LaCrosse in person, Big M did contact me concerning the vehicle; however, after submitting an application the sales rep contacted me with non-specifics when it came to being able to purchase that particular vehicle. I was under the impression that anyone could get financed despite their credit history....must have been wrong.
Is this review helpful? Yes | No
Dec 2, 2017
darrellpatrick
Sales staff was friendly and helpful. The cars were not clean and did not match their pics very well.
1 of 1 people found this review helpful.
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Nov 15, 2017
youngech
You cannot pay advertised price without adding $1,000 to price for not financing wit them. Sneaky.
5 of 6 people found this review helpful.
Is this helpful? Yes | No
Nov 11, 2017
They were very nice and contacted me through e-mail and we're very cordial.
Is this review helpful? Yes | No
Nov 5, 2017
jwick2782
We got an awesome deal!!! Great trade in price!!! Drive 4 hours to go pick our jeep up and would gladly do it again. Sales rep contacted us from the start and their lender beat out lenders rates i highly recommend them to anyone. Thanks
2 of 2 people found this review helpful.
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Nov 2, 2017
gave me information I needed.
Is this review helpful? Yes | No
Oct 30, 2017
They were professional but did not return call after my offer.
4 of 4 people found this review helpful.
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Oct 18, 2017
Patchybruh
Extremely pushy and took too long, went in for a simple test drive and they tried running my credit before I even saw the car.
9 of 9 people found this review helpful.
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Oct 10, 2017
Fair people, fair price, free popcorn. What could be better?
0 of 4 people found this review helpful.
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Sep 21, 2017
Answered my question by saying the car was available, but they simply ignored me after I asked for some more pictures of the jeep.
6 of 7 people found this review helpful.
Is this helpful? Yes | No
Sep 5, 2017
Messaged them about they said yes it was still available then after I drove there they said no but we have a different one very bad way to get customers in by lying to them
15 of 16 people found this review helpful.
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Sep 2, 2017
Dracbola
They were very quick to respond to my inquiry.
0 of 2 people found this review helpful.
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Aug 6, 2017
Kamlesh Chaudhary
Very professional friendly nice newer used cars with the reasonable prices love it love it
1 of 3 people found this review helpful.
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Jul 26, 2017
Saleswoman called immediatedly
0 of 1 people found this review helpful.
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Jul 11, 2017
Great people! Very helpful and great prices!
0 of 4 people found this review helpful.
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Jul 2, 2017
Fast response and willing to work
1 of 3 people found this review helpful.
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Jun 27, 2017
Fadt response!
0 of 1 people found this review helpful.
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Jun 14, 2017
Responded very quickly and answered all my questions. Very professional
2 of 4 people found this review helpful.
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Jun 13, 2017
Mary McComas
Best car experience we have ever had! We called first, the man in sales by the name James Gates was super friendly and helpful. He greeted us when we got there after driving 2 and a half hours, he had the vehicle we called about ready for us to test drive. They took their time with us and were very hospitable, offering us drinks as we waited for papers. Very patient as we had many questions for them. If they didn't know, they didn't act like they did but guided us in the right direction for the answers we were seeking. We had to speak with several people including Philip Bentley(whom was very friendly and easy going as well as very knowledgeable) Mo Ramadan(whom was pleasant and had a good sense of humor) and at last but not least the finance guy, James Youngs (whom was an absolute hoot)! We ended our day, driving our new vehicle home and couldn't be happier with our purchase or the Big M family. Our experience there was like no other and we will definitely be keeping any future vehicle business with them. I would absolutely recommend them to anyone looking to buy a new or used car, they have the absolute lowest prices I've seen anywhere, coming from Huntington, WV to Nicholasville, KY was definitely worth it! Thank you Big M for all your kindness, compassion and help! Hope to do more business with you all in the future!
7 of 7 people found this review helpful.
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Jun 5, 2017
quick response. vehicle wasn't exactly what we were looking for (interior color too light), but dealer contacted us within a week when the RIGHT interior color became available!
4 of 5 people found this review helpful.
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May 31, 2017
Friendly. And straight to the point
2 of 4 people found this review helpful.
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May 10, 2017
They were very professional and responsive to my questions.
1 of 2 people found this review helpful.
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Apr 18, 2017
Salesman was very upfront and honest. We came to an agreement in less than 15 minutes. They even detailed my car and filled it up with gas
0 of 3 people found this review helpful.
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Apr 6, 2017
Melanie was great. I will but from her again.
Is this review helpful? Yes | No
Mar 27, 2017
They did give a follow up call after I asked for more information but I wasn't able to answer, I called back and asked for the sales lady and she was on a different call, I left a message. She called back Two Days later. Not interested at that point.
2 of 4 people found this review helpful.
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Mar 18, 2017
Didnt get the car we wanted but we got an even better car! Great deal and great experience with some amazing workers there. They wasn't going to let us leave without a car! They are the best and we will be back to purchase another vehicle from them within the next year or two
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Mar 3, 2017
Dorie863
They had 2 Navigators and they still have both listed. When i contacted them, they only have the more expensive one and that is not good business. Take your cars off internet when they sell
5 of 6 people found this review helpful.
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Mar 1, 2017
Good
Is this review helpful? Yes | No
Feb 6, 2017
Quick Response
1 of 1 people found this review helpful.
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Feb 3, 2017
wingsofdove1958
they are charging a docking fee plus the price but not showing the true price on the ads
20 of 22 people found this review helpful.
Is this helpful? Yes | No
Jan 25, 2017
Premio_2028
Quick and professional.
0 of 1 people found this review helpful.
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Jan 1, 2017
Dantheman81000
The truck had more rust than i expected and no negotiations on price
4 of 5 people found this review helpful.
Is this helpful? Yes | No
Dec 12, 2016
Was told to meet there to look at the car at 6:00 Drove 2 hours to get there as was told the car had been sent to auction and the salesman who told me to meet him there wasn't even working that day.
10 of 11 people found this review helpful.
Is this helpful? Yes | No
Nov 6, 2016
A very nice staff. James helped us with our purchase. We would buy another car from Big M in the future.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Oct 22, 2016
Very honest, helpful, overall great experience working with Ronnie in sales.
Is this review helpful? Yes | No
Sep 22, 2016
Pleasant sales experience...initial contact made through online inquiry. In person contact with business center sales representative, with transfer to onsite sales. Quick and easy negotation, paperwork and documentation...with exception of losing my place in line for a cash offer ;) All in all...two thumbs
Is this review helpful? Yes | No
Aug 30, 2016
Augustus helped us at this dealership. We decided not to buy this vehicle, but he was very helpful. He went to great lengths to try to find another vehicle that met our needs and fell in our price range, there simply wasn't anything available. Had there been, however, he had everything ready to go. His service was excellent; respectful and patient with all of the questions and test drives.
Is this review helpful? Yes | No
Aug 24, 2016
One call back, promised follow up with pics of Escalade and I have not received anything
5 of 6 people found this review helpful.
Is this helpful? Yes | No
Aug 22, 2016
Very good response. Competitive car prices.
Is this review helpful? Yes | No
Aug 19, 2016
I read a lot of mixed reviews on this place. Best buying expirenced I have ever had buying a vehicle. Would def recommend this place to others.
1 of 1 people found this review helpful.
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Aug 5, 2016
Responsive
Is this review helpful? Yes | No
Aug 5, 2016
purchased this truck great deal
Is this review helpful? Yes | No
Jul 16, 2016
Did not communicate very well at all I had to keep texting back they would not let me know much of nothing at all until it sold they sent me a text said it was sold
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jul 11, 2016
They never got back after second email
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jun 24, 2016
Very Professional
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Read 22 old reviews
This dealership (formerly Chrysler on Nicholasville) changed ownership on Mar 1, 2016. All below reviews pertain to Chrysler on Nicholasville.
Dec 24, 2015
Very nice, a little to pushy.
re: Chrysler on Nicholasville (previous dealership name)
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Dec 22, 2015
I called and talked to two different sales people and neither one of them ever called me back. I would strongly recommend no one to deal with these people. There customer service is terrible
re: Chrysler on Nicholasville (previous dealership name)
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Jul 25, 2015
My wife and I went to test drive a car we saw on-line. When we got into the vehicle it had 4,000 more miles on the odometer than what was advertised. The car also had headlight that was not working. To date the on-line description has not been corrected. The salespeople were nice, apologetic and not pushy.
re: Chrysler on Nicholasville (previous dealership name)
1 of 1 people found this review helpful.
Is this helpful? Yes | No
May 29, 2015
The Rubicon on CarGuru I made an offer for and they accepted site unseen had not been on the lot for a month. They used a switch and bait to get me to come in. If you like a creepy used car salesman ambiance and being swindeled, this is your place. I will never step into this place again.
re: Chrysler on Nicholasville (previous dealership name)
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Mar 7, 2015
Spoke with multiple sales people about a car on the website and was given the run around as to if the car was still available or not. It had sold when I asked about it but they didn't want to tell me and offered to find a similar car for me. After several days I found a better deal on a different car at a dealership down the street. It's been almost 2 weeks since my inquiry about the car and they still have it listed on all the used car websites as available!!!!
re: Chrysler on Nicholasville (previous dealership name)
Is this review helpful? Yes | No
Jan 29, 2015
They were very interested in contacting men . They give helpful info
re: Chrysler on Nicholasville (previous dealership name)
Is this review helpful? Yes | No
Jan 21, 2015
Christina was great! She responded promptly to my request and showed me several vehicles, great personality!
re: Chrysler on Nicholasville (previous dealership name)
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 27, 2014
I will nor will I ever send any one there. This was my second time there they flat out lied to me. I was there 6 hours was up front in what I was trying to do
re: Chrysler on Nicholasville (previous dealership name)
Is this review helpful? Yes | No
Jul 27, 2014
Dealer responded he was very nice he told me all about the 2009 Mercury Grand Marquis
re: Chrysler on Nicholasville (previous dealership name)
Is this review helpful? Yes | No
Jul 10, 2014
Salesman contacted me day before I made arrangements for purchase with another dealer. I had no commitment so I told him to give me his best price because I was ready to buy elsewhere. No time for games. He gave me his price on vehicles of interest and I remembered one of them on the web site. I checked it and saw the price was about $1500 higher! I called him out on it and he said that price was for qualified people like military and other memberships. I did not appreciate that especially when he didn't ask if I qualified. Didn't seem honest. I asked for best price! He also said before the quote he never lost a customer due to price. Looks like he lost his first one. Oh by the way, the truck came down even more a couple of days later. Buyer beware!
re: Chrysler on Nicholasville (previous dealership name)
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 9, 2014
Spoke with them, and was quoted one price. Then a salesman called me back the next day and quoted a price over $3,000.00 higher. Bad experience all around.
re: Chrysler on Nicholasville (previous dealership name)
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 16, 2014
Brian Fletcher was great to work with. I bought a car from him last year and would recommend him again.
re: Chrysler on Nicholasville (previous dealership name)
Is this review helpful? Yes | No
Mar 29, 2014
I really enjoyed my experience with Ryan, Ron, and the team at Chrysler on Nicholasville. They are focused on their customers needs and that shows. I don't mind a dealer making a profit if I feel I got a great deal, and I certainly can say that about this dealership. I have no problem referring my friends, family etc , to buy from this dealership. Thank you Chrysler on Nicholasville, for changing my perception of what buying a car is like, and introducing me to a car buying experience that was truly enjoyable.
re: Chrysler on Nicholasville (previous dealership name)
Is this review helpful? Yes | No
Mar 26, 2014
Sam took great care of me and my family. Everyone there was low pressure and took the time to listen to my needs. Will send friends and family when they need a vehicle.
re: Chrysler on Nicholasville (previous dealership name)
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Mar 6, 2014
Buyer Beware: Dishonest Car Salesmen that are full of trickery and deceit! I spoke with Sam over the phone in regards to a Dodge Charger around 6:00. He answered several questions that I had about the vehicle and told me that he would be there until 8pm and that if I was interested in coming to look at the vehicle to call him back, I expressed I'd like to see it, but in the daylight. He told me it wouldn't be a problem to pull the vehicle in the garage so I could look the vehicle over. I called him back a half hour later to let him know that my wife and I were on the way and would be there within 30 minutes per his request from our previous phone call. To which his reply was no problem see you shortly. When my wife and I got to the car lot, I saw the vehicle pulled up by the front door and I was greeted by a salesperson. When we requested to speak with Sam the salesperson took us inside. Another salesperson then approaches us and informs us that Sam is with another customer closing a deal and that the car we in fact had called about and drove 45 minutes to see has now in fact been sold. Then he immediately tries to push us into looking at another car, but had no luck because we left. When I tried to reach Sam via phone about this issue, I could not get a response from him for several days and it was only until I called him from another number. When asked about why he did not tell me the car was sold, he said he did not know it was sold. When asked why he did not call me back when he found out, his response was that he had left early to go watch his brother play in a basketball game and that he was not even there. When asked how it was he told me a half hour before I arrived on the lot that he told me on the phone he'd see me shortly, his reply was that it is his job to get people on the lot and that is what he was trying to do and in fact did. When asked about why the other salesperson told me he was closing another deal if he had in fact left early he said he did not know. Never once during any of my questions did Sam apologize for wasting my time and gas driving to his lot. When confront with that fact, his only reply was that he would try and learn from his mistakes and try and do better the next time and then he hung up the phone on me. I would not drive a car from these people if they in fact gave it to me!
re: Chrysler on Nicholasville (previous dealership name)
1 of 1 people found this review helpful.
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Response from Chrysler on Nicholasville (previous dealership owner):
To whom it may concern,
We are truly and very sorry for any misunderstanding here.   Our goal at Chrysler on Nicholasville is provide excellent customer service to ALL of our customers.    We are more than willing to resolve any issues that our customer may have and ask that the customer give us that opportunity to make it right with them.  Again,  We strive to give our customers the best possible experience and as a family owned dealership want to respond sincerely and quickly when anyone has an issue at our dealership.   We hope that the customer will take the opportunity to contact our man
 More ...
Feb 21, 2014
They did everything possible to get me into the vehicle that I wanted. In the end I got a great deal closer to home.
re: Chrysler on Nicholasville (previous dealership name)
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Feb 9, 2014
Saleswoman was very nice and helpful. Nothing pushy about them, just very easy to work with.
re: Chrysler on Nicholasville (previous dealership name)
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Jul 8, 2013
I read the poor reviews about this dealership and would have avoided them all together but they had a hard to find used truck I was interested in buying. Salesman contacted me and we went back and forth via email. When I told him I wanted to know if the truck was still there (reviews often say dealership promotes vehicles that are sold and long gone) he told me the truck had just sold. Such things happen. He told me a couple of days later that the truck was available. The couple who "bought" it thought it was 4x4 but it was 2x2. This must happen a lot everywhere. This is the third time I have encountered a situation where the buyer thought they were buying a 4x4 when the vehicle they bought was actually 2x2. My guess is that it's easy to mix up the two. Kudos to the salesman for following up with me.
re: Chrysler on Nicholasville (previous dealership name)
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May 7, 2013
The best buying experience that I have had. No haggling or high pressure sales. Worked extra hard to get the most for my trade. Honest and open about invoice pricing. Will definitely buy from them next time.
re: Chrysler on Nicholasville (previous dealership name)
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Sep 11, 2012
Will not go back to this dealer! I was told that the vehicle I wanted was still available. I was already approved with finance and told them I was on my way from louisville. Took me hour and forty five min to get there and when I get there guess what. The vehicle was already taken. Of course they tried to up sell me which was the wrong thing to do. I told them that I came there for a certain vehicle in mind and thats what I wanted. Their response was they didn't want to sell it to me because it had a radiator issue. Are you serious. I wasn't told that on the phone before I left home.?? I wonder if the guy they sold the car to knew about the radiator?? Point is for example, I came there looking for a bass boat and they wanted to sell me a pontoon. I will never go back to this dealer again!!
re: Chrysler on Nicholasville (previous dealership name)
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Jul 8, 2012
Portrayed the car in good condition when it was trashed. Not trustworthy
re: Chrysler on Nicholasville (previous dealership name)
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Apr 15, 2012
The best staff, they make you feel like family.
re: Chrysler on Nicholasville (previous dealership name)
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